Exterior

Reviews of Residence Inn Little Rock Downtown

3 out of 5
Residence Inn Little Rock Downtown
219 River Market Ave, Little Rock, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 405 out of 592 reviews" "
Rating 8 - Good. 111 out of 592 reviews" "
Rating 6 - Okay. 36 out of 592 reviews" "
Rating 4 - Poor. 18 out of 592 reviews" "
Rating 2 - Terrible. 22 out of 592 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

george, bradley beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 23 Mar 2024
Thank you so much!

6/10 Okay

Whitney

Love how nice, neat, & clean it was.. my refrigerator didn’t work to well.. bt over all it was a good and clean area
Stayed 2 nights in Dec 2023
Response from AGM on 11 Mar 2024
Thank you so much!

8/10 Good

William P, EMERSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is warm and friendly. The room was a bit small, the Bathroom is great!!! Conveniently located and many attractions are with walking distance.
Stayed 5 nights in Feb 2024
Response from AGM on 7 Mar 2024
Thank you so much!!

8/10 Good

Carmelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience with the hotel.
Stayed 1 night in Mar 2024
Response from AGM on 6 Mar 2024
Thank you for the good review!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel among a lot of older buildings. There wasn’t anything I didn’t like about the residence inn. I loved the cookies in the afternoon. Breakfast was good & free.
Stayed 3 nights in Mar 2024
Response from AGM on 6 Mar 2024
Thank you so much!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay, the only complaint we had is the limited amount of paid parking. Other than that this was a wonderful stay. I loved having the full kitchen, the room was very spacious and comfortable.
Stayed 2 nights in Mar 2024
Response from AGM on 4 Mar 2024
Thank you, Whitney!

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious rooms! Wonderful staff and great location
Stayed 2 nights in Mar 2024
Response from AGM on 4 Mar 2024
Thank you so much for staying with us!

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, helpful
Stayed 2 nights in Feb 2024
Response from agm on 26 Feb 2024
Thank you!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 21 Feb 2024
Thank you!

4/10 Poor

Sonya

Travelled with family
Disliked: Cleanliness, staff & service
Bathroom had dried feces around the base of the toilet. You could tell the rooms were not cleaned very good. We were there for a funeral and it was the nastiest unsanitary bathroom I have ever seen in a hotel room.
Stayed 2 nights in Jan 2024
Response from AGM on 1 Feb 2024
Thank you for bringing this to our attention. We will address the issue.

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. You can walk to the River Market in minutes and it’s right off the expressway so getting to the Inn is easy. (Will be easier when road construction is done.) The only knock I have is that some of the furniture is worn and looks like just minor repairs is all that it would take to spruce the rooms up - I’m surprised that hasn’t been done already.
Stayed 2 nights in Jan 2024
Response from AGM on 31 Jan 2024
Thank you so much! We hope you choose to stay with us again.

4/10 Poor

Rose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely not a 9.0 rating. The room was dingy and tired. Holes in sheets, broken cabinet doors and missing knobs in kitchen area. Shower looked dirty and furniture was threadbare. The only reason we stayed was because the weather was awful. Skip it until it’s renovated!
Stayed 1 night in Jan 2024
Response from AGM on 29 Jan 2024
Thank you for your response.

6/10 Okay

Shane

Liked: Cleanliness, staff & service
Staff was super friendly and the room was actually super clean. UNFORTUNATELY..... the bed I think was from the 80's or older (although the pillows on the bed were great), and the dam springs would randomly pop throughout the night. The only other issue was with the sofa. It may have been older than the bed and unfortunately made it really hard to relax. Like impossible. Honestly, if it had not been for those issues and a couple of other very minor issues, and the very, very, bad breakfast, I would have given an overall rating of 4 stars, if not 5 stars. They are so close.
Stayed 3 nights in Jan 2024
Response from AGM on 14 Jan 2024
Thank you for bringing these issues to my attention.

10/10 Excellent

Stephen

Stayed 4 nights in Jan 2024
Response from AGM on 14 Jan 2024
Thank you!

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2024
Response from AGM on 29 Jan 2024
Thank you so much!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

4/10 Poor

Hayley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was nice and convenient for our stay in Little Rock. However, upon arriving at 10:30PM and showering by 11:00PM, there was no hot water and the only response from the front desk was that “there must be a lot of people showering right now”… not exactly what we wanted to hear after a long drive. Especially because we were needing to turn around early the next morning. After a 20-30min wait, it did pop on… but they need to figure this out because a hotel should be able to supply hot water for everyone staying at their location. Lastly, add like $20 to your stay as there was a parking fee charged to us that we didn’t account for.
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for taking the time to tell us about your stay. I am sorry to hear that we did not meet your expectations. We will take your feedback and use it to improve our service.

10/10 Excellent

Amber

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

6/10 Okay

Ghazanfar

Travelled with family
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for staying with us.

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old and insecure building and car park, the swimming pool looked like algae growing at the bottom of it, the receptionist was walking around check in desk without her shoes….. definitely not a 3 star place….
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for taking the time to tell us about your stay. I am sorry to hear that we did not meet your expectations. We will take your feedback and use it to improve our service.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

10/10 Excellent

Jenna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

8/10 Good

Nancy

Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about my stay. The hotel was clean and beautiful. The staff was friendly and helpful. The location was convenient for walking to local places. Parking was easy and safe. I just loved everything about my stay. Will definitely be back.
Stayed 2 nights in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
We appreciate the kind words; we hope to see you again next time you are in town.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Very clean and nice room! The room was a lot bigger than expected. Front desk personnel were very nice. Would definitely recommend staying at this hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Krystal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was amazing. However, we ran into two issues. The hot water had to run for over 5 minutes to get warm, and warm is all it got. It never got hot. Also, there were no sheets for the pull out bed. But that was a easy fix.
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for your feedback, we hope you will stay with us again in the future.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Rock getaway
Great area enjoyed our stay walking distance to restaurants, stores and park. Rooms were clean with fridge, microwave and stove top. Free breakfast is a plus will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

8/10 Good

ROGER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
OVERALL VERY GOOD WATER TOOK FOREVER TO GET HOT MAYBE THE HANDLE NOT SURE
Stayed 2 nights in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
We appreciate your feedback. Your response has been shared with the leadership team.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

8/10 Good

Howard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel. Very clean and great customer service. Parking was very easy as well.
Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for your feedback, we hope you will stay with us again in the future.

10/10 Excellent

David Mac

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is not with the hotel, but the amount of road work around it. And that is not in your control
Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Yes, the construction is frustrating, but I am glad you enjoyed your stay!

10/10 Excellent

Evonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how spacious the suite was and the fact that if we didnt want to leave the room we really didnt have to.
Stayed 2 nights in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
We appreciate your feedback. Your response has been shared with the leadership team; we hope you will stay with us again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Not a waste of money
Good overall - expected, not special except front staff- they were delightful.
Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

10/10 Excellent

Kary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Helpful and happy. The mattresses could use an upgrade but overall, we loved our stay.
Stayed 4 nights in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

8/10 Good

chen han

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Little Rock choice
Great downtown location, comfortable clean room and great breakfast selections. It was a great choice while traveling with a family member - more room to spread out a bit vs a typical hotel room.
Stayed 3 nights in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Yes, the construction is frustrating, but I am glad you enjoyed your stay!

10/10 Excellent

Elizabeth, Winslow

Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very comfortable, wonderful people!
I miss the manager receptions that used to be in rhe evenings, but otherwise everything was good. Maybe carpet could be replaced, as rhere was a slight musty smell. And the shower curtain was too short for the tub, so a water mess was made. LOVED having a light in the shower, though! All the employees went over and above to make our stay comfortable. Parking was easy, the location was convenient, the fire pit and pool were very nice. Breakfast sausage was yummy! Definitely would stay again.
Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you for a great review!

10/10 Excellent

Tammi

Stayed 1 night in Nov 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

10/10 Excellent

Dorthy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had two room, both room were clean. The staff at the hotel was amazing Eric, Ashley & Danny(maybe his name). The only problem was the refrigerator didn’t get cold enough, we used it any way🙂
Stayed 2 nights in Oct 2023
Response from AGM on 2 Nov 2023
Thank you so much for taking the time to leave us a good review. I will share this message with the staff. We hope you choose to stay with us again in the future.

2/10 Terrible

Tahlia

Stayed 1 night in Oct 2023
Response from AGM on 31 Oct 2023
I am so sorry for the in convenience that you experienced while staying with us. I will get with our staff to fix these issues. We hope you will stay with us again in the future.

4/10 Poor

Sakile

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I ended up having to change rooms because there was a leak in the ceiling; however, the room was not up to par. There was a strange “old building smell” in the room, the carpet was unclean, and the couch was uneven. The staff was extremely nice and moved me right away to a much better room with a lesser smell. The one thing I absolutely did not like was the smell of marijuana. It was loud. I will not opt to stay here again.
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your feedback.

8/10 Good

Paola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ryan on 27 Oct 2023
Thank you for your feedback. We hope you will choose to stay with us again in the future.

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loud A/C and slow water heater
Hotel overall is nice, but the Hvac unit in our room had an extremely loud blower. It came on often, and made for a terrible nights sleep. Got up in the morning and had to run the shower for almost 15 minutes to get any hot water.
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Thank you for the feedback. We will certainly have our maintenance team take a look at this!

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and safe accommodations for a quick business trip. Good parking and great area restaurants. Small concerns were wear and tear on fixtures in the room and a general “cooking” smell in the room. But overall I was pleased and comfortable.
Stayed 2 nights in Oct 2023
Response from General Manager on 26 Oct 2023
Thank you for the feedback! We hope to see you again on your next visit to Little Rock.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 17 Oct 2023
Thank you so much for your valuable feedback. We hope to welcome you again soon!

10/10 Excellent

Brendan

Stayed 1 night in Oct 2023
Response from Ryan Harris Assistant General Manager on 8 Jan 2024
Thank you!

6/10 Okay

Takisha

Travelled with family, Travelled with partner
Liked: Staff & service
We had left trash in the cans, they didn’t clean out the refrigerator and it was left smoothies left in there. Bathroom floor needed to be re-swept.
Stayed 1 night in Oct 2023
Response from General Manager on 17 Oct 2023
Thank you so much for your valuable feedback. We do have a every other day housekeeping schedule. If in the future, we are more than happy to assist daily just please let our Front Desk know. We hope to welcome you again soon!