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Reviews of Letchworth Hall

4 out of 5
Letchworth Hall
Letchworth Lane, Letchworth, England

Reviews

7.4

Good

Rating 10 - Excellent. 133 out of 530 reviews" "
Rating 8 - Good. 187 out of 530 reviews" "
Rating 6 - Okay. 112 out of 530 reviews" "
Rating 4 - Poor. 62 out of 530 reviews" "
Rating 2 - Terrible. 36 out of 530 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay - but costing more than it use too, not worth the price increase until the hotel is modernised
Stayed 1 night in Apr 2024
Response from Holly on 12 Apr 2024
Dear Lee,Thank you for your review on Letchworth Hall Hotel. We appreciate your feedback and this will be passed on to the relevant team.We hope to welcome you back in the future.Kind regards,Holly

10/10 Excellent

Mrs Martine

Stayed 1 night in Feb 2024
Response from Holly on 1 Apr 2024
Dear Martine,Thank you for your rating.We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,HollyReception Team

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Holly on 12 Feb 2024
Dear Matthew,Thank you for your rating.We hope you enjoyed your stay here with us and hope to welcome you back in the future.Kind regards,Holly

4/10 Poor

Chris

Business traveller
Disliked: Property conditions & facilities
Shoddy
The building was freezing cold. The bathroom in our room was freezing cold. Cobwebs all over the ceiling. Tv remote did not work. Asked for a replacement but was ignored. Asked for a glass of water at the bar for my wife and was charged £3!!!
Stayed 1 night in Jan 2024
Response from Reception Team on 13 Jan 2024
Dear Chris,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

Mathew

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Four Star, maybe if I had electric!!
Comfy bed, clean enough. Woke up to no electric in my room at all. Couldn’t phone reception as the telephones are powered. Got dressed by torch and could not use any of my room facilities, told reception who already knew about a power fault and there was not a hint of a refund or gesture of good will. Unfortunately I was there on business and didn’t have the time to argue as I was already late from the pitch black fun and games.
Stayed 1 night in Jan 2024
Response from Reception Team on 8 Feb 2024
Dear Matthew,Thank you for taking the time to tell us about your experience at Letchworth Hall Hotel. We are glad to hear you found our beds up to standard. Please allow me to express my sincerest apologies for the lack of power. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Clem

Stayed 1 night in Dec 2023
Response from Holly on 12 Feb 2024
Dear Clem,Thank you for your rating.We hope you enjoyed your stay here with us and hope to welcome you back in the future.Kind regards,Holly

6/10 Okay

Matthew

Travelled with partner
Disliked: Property conditions & facilities
Rooms are rundown need a bit of TLC
Stayed 1 night in Dec 2023
Response from Holly on 12 Feb 2024
Dear Matthew,Thank you for your review on Letchworth Hall Hotel.We appreciate your feedback on the hotel and this will be passed on to the relevant team.We hope to welcome you back in the future.Kind regards,Holly

6/10 Okay

Rakesh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holly on 17 Dec 2023
Dear Rakesh,Thank you for your review on the Mercure Letchworth Hall Hotel. We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

4/10 Poor

JAMES

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
the bed lets the room down
The room was very clean, and the shower good, but the downside was that the mattress on the bed was very worn and miles too soft.
Stayed 1 night in Dec 2023
Response from Holly on 17 Dec 2023
Dear James,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us. We appreciate your feedback regarding the mattress, this will be passed on to the relevent team.Kind regards,Holly

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holly on 8 Dec 2023
Dear Keith,Thank you for your rating!We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

10/10 Excellent

Silvia

Stayed 1 night in Dec 2023
Response from Holly on 5 Dec 2023
Dear Silvia,Thank you for your rating!We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holly on 5 Dec 2023
Dear Keith,Thank you for your rating!We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely old entrance hall and grounds , excellent reception team very rare
Stayed 1 night in Nov 2023
Response from Reception Team on 28 Nov 2023
Dear Elizabeth,Thank you for taking the time to share your thoughts about your recent stay with us at Mercure Letchworth Hall Hotel. We are delighted that you enjoyed our lovely grounds, as well as our excellent reception team. We strive to provide a warm and welcoming atmosphere for our guests, and we are glad that you experienced it during your stay. We look forward to welcoming you back again soon.Kind regards, Phoebe

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has gone downhill over the years. The English breakfast was ok, but the closing of the kitchen for hotel guests, to service a catered event, was not acceptable, when you have no transportation and nothing within walking distance our room had no heat, they did provide a space heater, we used for 2 days. No offer to fix. Light bulbs which were never replaced. Furniture worn. Just not the special place it was in the past.
Stayed 3 nights in Nov 2023
Response from Holly on 18 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Holly

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs updating
The staff are wonderful, with just one little niggle. The lady in charge of breakfast clears your table when you get up to get anything else. The overall cleanliness was good but the hotel desperately needs money spending on it. Rotten window frames and loose toilet roll holder was just 2 things that needed fixing in my room. The reception staff were great and for that reason I would use it again.
Stayed 2 nights in Nov 2023
Response from Holly on 18 Nov 2023
Dear Andrew,Thank you for your review on the Mercure Letchworth Hall Hotel. We appreciate your feedback and this will be passed onto the relevent teams. We thank you for your kind comment on our Reception staff.We hope to welcome you back in the future.Kind regards,Holly

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Charli - Front Office Team. on 8 Nov 2023
Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Reception on 4 Nov 2023
Dear Matthew, thank you taking the time to leave a review for your stay at Mercure Letchworth Hall Hotel. We appreciate your feedback and hope to welcome you back in the future! Kind Regards, Eliesha

10/10 Excellent

ian, Bodham

Travelled with partner
Liked: Amenities
Hotel is in a quiet area and the room was lovely and warm.
Stayed 1 night in Oct 2023
Response from Holly on 31 Oct 2023
Dear Ian,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

8/10 Good

Suzi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful surroundings great staff, rooms aren't perfect but good enough. Would stay again.
Stayed 1 night in Oct 2023
Response from Reception Team on 22 Oct 2023
Thank you for your review of Letchworth hall Hotel, we hope to welcome you back soon.Kind Regards, Phoebe

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to recharge, great breakfast, swimming fantastic, lovely staff and a great nights sleep. You won’t be disappointed.
Stayed 2 nights in Oct 2023
Response from Holly on 20 Oct 2023
Dear Melanie,Thank you for your review and kind comments on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

6/10 Okay

SAM

Travelled with partner
Quiet place to relax
Stayed 1 night in Oct 2023
Response from Reception Team on 22 Oct 2023
Thank you for positive review of Letchworth Hall Hotel. Kind Regards, Phoebe

8/10 Good

Liam

Stayed 1 night in Oct 2023
Response from Holly on 28 Oct 2023
Dear Liam,Thank you for your rating!We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

2/10 Terrible

Anthony

Liked: Room comfort
Disliked: Staff & service
Don’t go – why is no hot water in rooms an issue?
Management and or staff insouciant. No hot water available all day in room, hadn't checked on arrival (a maintenance man told me there were unaffected areas of the hotel) Reception said no move possible. Instead use the nearby unconnected Health Club, who required I supply ID & full personal details (just for a shower!) In my view inappropriately, Health Club confirmed they would be adding my details to their database, not just holding for the duration of my brief visit. No recognition of risk to me of their casual acquisition of my personal data! Hotel reception said this was not the agreement, but Health Club would not change their mind. As restaurant overcrowded, we went to bar for food, having been told no TV available to watch a particular football match on TNT, Liverpool match came on, on bar TV via same channel. Service in bar appalling - Mercure's till process (seen it elsewhere too) is too long-winded for staff. 2 staff took 12 minutes to serve 3 pints! Bar then lost our food order - arrived eventually 25 mins after re-ordering 30 minutes after initial order placed and acknowledged. Room safes not working - we've turned them off - yet it claims they're a 4 * hotel Bed was comfortable, room clean and spacious, air con worked effectively (albeit continuous hum). Shower worked well when water available (last morning) but low - only neck high if you're over 5 foot Seems hotel prioritises conferences not bothered about those who self finance.
Stayed 2 nights in Oct 2023
Response from Holly on 31 Oct 2023
Dear Anthony,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Holly

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Holly on 28 Oct 2023
Dear Matthew,Thank you for your rating!We hope you enjoyed your stay here with us and we hope to welcome you back in the future.Kind regards,Holly

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joanna on 3 Oct 2023
Dear Matthew,Thank you for 8/10 raiting.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2023
Response from Joanna on 3 Oct 2023
Dear Matthew,Thank you for 8/10 raiting.

4/10 Poor

Bethany

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Priyam on 3 Oct 2023
Dear Bethany,Thank you for your review. We hope to welcome you back in the future.Kind regards,Reception Team

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joanna on 3 Oct 2023
Dear Dominic,Thank you for 10/10 raiting

4/10 Poor

Diane

Find somewhere else
The room was clean, the rest was not. The reception/bar area - tables, carpet, floor were filthy. Very tired hotel. Old, unkept, unclean, soulless
Stayed 1 night in Sep 2023
Response from Holly on 3 Oct 2023
Dear Diane,Thank you for your review on the Mercure Letchworth Hall Hotel. We appreciate your feedback and I will pass this on to the relevant team. We hope to welcome you back in the future to better your stay here with us.Kind regards,Holly

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service
Only a one night stay to attend a Wedding. The staff were all welcoming and informative. The room was clean and well appointed. The breakfast choice was excellent. The hotel is looking a little tired decoration wise in the 'common areas'. A real value for money hotel, its not five star but then I didn't pay a five star price and so shouldn't expect it.
Stayed 1 night in Sep 2023
Response from Holly on 19 Sept 2023
Dear Adrian,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and appreciate your feedback regarding the common areas.We hope to welcome you back in the future.Kind regards,Holly

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Room comfort
Beware no air con in rooms
No air con in rooms. Had units but were told that they had all been disconnected. Pretty appalling that this was the case in a 4 star hotel
Stayed 2 nights in Sep 2023
Response from Joanna on 26 Sept 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Joanna

4/10 Poor

Lesley

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs modernisation & attention
On arrival the receptionist was telling us logistics, someone was speaking loudly on the phone right beside her so we couldn’t hear. Our room was stifling (hottest day of the year), there was air con but not working - we phoned down but no one attended, went to reception was given a remote, but the air con had been decommissioned. We opened the window but were invaded by wasps, there was a bush directly outside & there were hundreds of them. The bed was so uncomfortable we slept on top with no covers. We were there to attend a family party locally. When we returned sometime after midnight the front doors were wide open, but there was not a sole on reception or anywhere else. All night long we could hear people returning to their rooms & the floors creaked. It’s understandably an older building but this was ridiculous. We had stayed at the hotel for a family wedding before & had none of these issues. The hotel has been allowed to go downhill, we imagine due to the results of the pandemic, but it really isn’t fit for purpose & to charge us £112 for just one night in room 6 was daylight robbery - never again!
Stayed 1 night in Sep 2023
Response from Joanna on 26 Sept 2023
Dear Lesley,Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Joanna

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service
Hotel needs a refurb but no complaints - just don’t start inflating the prices unless this is done - a little more expensive than usual
Stayed 1 night in Sep 2023
Response from Holly on 19 Sept 2023
Dear Lee,Thank you for your review on the Mercure Letchworth Hall Hotel. We're glad you enjoyed your stay here with us and we appreciate your feedback.We hope to welcome you back in the future.Kind regards,Holly

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception Team. on 19 Sept 2023
Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holly on 29 Aug 2023
Dear Colin,Thank you for your review on the Mercure Letchworth Hall Hotel.We hope to welcome you back in the future.Kind regards,Holly

6/10 Okay

Oliver

Stayed 4 nights in Aug 2023
Response from Reception Team. on 19 Sept 2023
Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

8/10 Good

Matheeswaran

Stayed 1 night in Aug 2023
Response from Holly on 21 Aug 2023
Dear Guest,Thank you for your review on the Mercure Letchworth Hall Hotel. We hope to welcome you back in the future.Kind regards,Holly

6/10 Okay

jason

Stayed 1 night in Aug 2023
Response from Holly on 29 Aug 2023
Dear Jason,Thank you for your review on the Mercure Letchworth Hall Hotel.We hope to welcome you back in the future.Kind regards,Holly

8/10 Good

ELIZABETH M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joanna on 12 Aug 2023
Thank you for rating us 8/10

8/10 Good

Philip

Liked: Cleanliness, room comfort
Slow check in/out
Checking in was very friendly but slow. Room was a bit tired and there was quite a lot of noise late at night
Stayed 1 night in Aug 2023
Response from Joanna on 12 Aug 2023
Dear Philip,Thank you for your review on the Mercure Letchworth Hall Hotel, and for your honest opinion. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Joanna on 2 Aug 2023
Thank you for rating us 8/10

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet place
Sweet place walkable to letchworth, stayed for a night, good sized room and excellent bathroom facilities
Stayed 1 night in Jul 2023
Response from Joanna on 27 July 2023
Dear James,Thank you for your review on the Mercure Letchworth Hall Hotel, and for your honest opinion. We're glad you enjoyed your stay here with us and we hope to welcome you back in the future! Kind regards,

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Joanna on 27 July 2023
Dear Graeme,Thank you for rating us 10/10We hope to welcome you back soon.Kind Regards

8/10 Good

Jonathan

Liked: Property conditions & facilities, room comfort
Relaxing stay
Very large room. Windows that actually open. Comfy
Stayed 1 night in Jul 2023
Response from Joanna on 9 July 2023
Thank you very much for your review of Letchworth Hall Hotel. We hope your future stays will be as pleasant as your previous one. Kind regards,

6/10 Okay

Alex

Business traveller
Liked: Cleanliness
Ok but plenty of areas of improvement
Cons Creaky floor boards in rooms, limited number of waiting staff in the bar & restaurant, 1 million fire doors to get through if you're carrying a lot and quite slow internet in the evening Pros Very clean room, good useable lift to the 3rd floor, nice adjacent gym & pool + good and friendly staff
Stayed 1 night in Jul 2023
Response from Joanna on 9 July 2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

6/10 Okay

hilary

Stayed 1 night in Jun 2023
Response from Joanna on 9 July 2023
Dear Hilary,Thank you for rating us 6/10.

2/10 Terrible

Kevin

Travelled with family
Disliked: Staff & service
Loud bar music on weekends
Loud obnoxious disco bar music pounding until 11:00 pm. No rest.
Stayed 4 nights in Jun 2023
Response from Joanna on 9 July 2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. We would like to apologise and we are grateful for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

2/10 Terrible

Kevin

Travelled with family
Disliked: Room comfort
Loud and Obnoxious bar music
If you like a weekend with loud bar / lounge music with a lot of bass shaking your room until 11:00pm, then this is your place. Terrible. Could not get a good rest because of this extremely noisy place on Friday and Saturday nights.
Stayed 1 night in Jun 2023
Response from Joanna on 9 July 2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

6/10 Okay

Martin

Travelled with family
Liked: Staff & service, room comfort
Great staff, but hotel needs a refresh!
The staff were mostly excellent, but I was amazed to hear that tips aren’t paid to the staff concerned, at least in the bar. If that’s accurate it should change. Check in was efficient, informative and friendly. Bar prices for soft drinks are a disgrace (£2.75 for a tiny 200ml coke made it more expensive than the premium beers!!) The building looks tired and in need of a refresh throughout. I realise the industry is still in recovery, but basic things like holes in rotten window frames and cleaning windows (so that there aren’t weeks old spiders webs) really give a bad impression.
Stayed 1 night in Jun 2023
Response from Joanna on 21 June 2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,

4/10 Poor

Toby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is based in a beautiful location with nice grounds. The hotel is out dated, the evening food is flavourless and the breakfast room reeks of old fat and cooking smell.
Stayed 2 nights in Jun 2023
Response from Joanna on 21 June 2023
Thank you for your feedback regarding your stay at Letchworth Hall Hotel. Thank you for your constructive feedback on all aspects of your stay, please rest assured we have passed this to the relevant departments for investigation in order to improve our guest experience. We hope to welcome you back in the near future. Kind regards,