Minibar, in-room safe, desk, laptop workspace
Check availability

Reviews of The Grand Hotel Launceston

4.5 out of 5
The Grand Hotel Launceston
22 Tamar St, Launceston, TAS

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 489 reviews" "
Rating 8 - Good. 146 out of 489 reviews" "
Rating 6 - Okay. 51 out of 489 reviews" "
Rating 4 - Poor. 32 out of 489 reviews" "
Rating 2 - Terrible. 10 out of 489 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Travelled with pets
Liked: Cleanliness
Disliked: Amenities
I searched for a room with a spa and unfortunately no hot water I didn't get to have my spa bath and my morning shower was cold. The other quests were extremely noisy until late at night. The coffee machine did not work and no morning coffee biscuits. I would never stay again
Stayed 1 night in May 2024

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

OANH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean The only thing is no lift
Stayed 3 nights in Apr 2024
Response from Heather on 2 May 2024
Hi Oanh, thank you for taking the time to write a review and highlight the great job the housekeeping team does :)

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leyah - Manager on 14 Apr 2024
Hello Emma,We’re so happy to hear that you enjoyed your stay at The Grand Ho tel and look forward to welcoming you again soon!

10/10 Excellent

Roy

Travelled with partner
We arrived late from Sydney but there were very good provisions made to obtain a key after the reception had closed.
Stayed 3 nights in Mar 2024
Response from Leyah - Manager on 14 Apr 2024
Hello Roy,Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations and were able to ensure your late arrival went smoothly.

4/10 Poor

Hermann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Last night of our Tassie started off well with friendly reception, however our room, which was different to what had been advertised, had a bad smell due to defrosted and leaking fridge. Also air con not working well. Staff helped to attend to this but took a while for maintenance to look at Air con and could not fix. Concerning that there appears to be no way to use natural ventilation. Hotel appears dated and short-staffed, but close to CBD and restaurants.
Stayed 1 night in Mar 2024
Response from Leyah - Manager on 14 Apr 2024
Dear Hermann,Thank you for taking the time to share your feedback with us. We are deeply sorry to hear that your recent experience at our hotel did not meet your expectations.We strive to provide exceptional service to all our guests, and it is disappointing to learn that we fell short during your stay. Please know that your concerns have been taken seriously, and we are actively addressing them with our team to ensure that similar issues do not occur in the future.Your satisfaction is our top priority, and we hope to have the chance to regain your trust in the future.Thank you again for bringing this to our attention.

6/10 Okay

Robert

Room was comfortable but I had initial problems accessing TV channels. Receptionist made efforts to help me and eventually found how to select channels without using the remote. Would have been useful to have instructions inside the room.
Stayed 1 night in Mar 2024
Response from Leyah - Manager on 14 Apr 2024
Dear Robert,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room comfortable and that our receptionist was able to assist you with accessing the TV channels.We apologize for any inconvenience you experienced with accessing the TV channels initially. Your feedback regarding the need for instructions inside the room is greatly appreciated, and we will certainly take this into consideration to improve the overall guest experience.At The Grand Hotel, we are committed to providing exceptional service, and your comments help us to identify areas where we can make enhancements.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had lots of old charm but the room was spacious and very comfortable. The staff were very helpful and efficient.
Stayed 2 nights in Mar 2024

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good position close to centre of city
Stayed 2 nights in Mar 2024

8/10 Good

Daniel, Ginowan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk manager of old history era building with simple pleasant fixtures not elaborate. Good overall one night stop. We left out phone charger and adapter never heard anything about it. Off street parking good option.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam Justin

Stayed 2 nights in Feb 2024
Response from Leyah - Manager on 14 Apr 2024
Dear Adam Justin, Thank you for taking the time to rate your recent stay with us. We truly appreciate your perfect score and are thrilled to see that you had a wonderful experience at our hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away !! Booked via Wotif. The room supplied was not the deluxe spacious queen advertised It had mouldy mattress, worn carpet and cracked bathroom basin Emailed hotel with photos and they did not respond. Contacted via booking agent and they refuse to offer any refund
Stayed 1 night in Feb 2024

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service
I've stayed here a few times now & it needs a bit of a tidy up starting to get a bit tired & expensive for what we're getting.
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to town, comfortable and quiet. Helped make our stay in Launceston a memorable one
Stayed 2 nights in Feb 2024

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Leyah - Manager on 14 Apr 2024
Dear Karen, Thank you for taking the time to leave a rating for your recent stay at our hotel. We appreciate your feedback and are pleased to see that you had a positive experience.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no star
It was really bad experience. No service, no staffs and no security. We have to carry the luggage's to the room via the stairs. it is no star hotel at all.
Stayed 2 nights in Feb 2024

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a pub stop, this was great. But for a business option, not quite what I was looking for.
Stayed 2 nights in Feb 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff, good parking, clean room.
Stayed 1 night in Feb 2024

4/10 Poor

Gerald

Stayed 3 nights in Jan 2024

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room except for squeaky a/c which distracted from an otherwise nice stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for our 44th anniversary & were looking for a quiet & relaxing stay which it certainly was. Staff were very accommodating to requests made.Definitely would stay again.
Stayed 4 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

2/10 Terrible

EDUARDO

Stairs. No staff to talk in the morning.
Stayed 1 night in Jan 2024

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great old historical hotel, very clean and room is modern.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable clean modern room. Nicely decorated. Enjoyed our stay. The only drawback was the air conditioner couldn’t be set cooler than 24 celcius. It did get quite warm in the room, and the window wouldn’t stay in the open position. Reception did bring up a pedestal fan but I think guests really should be able to adjust the rooms climate to their individual needs.

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late around 8 pm from QL and found the chef had issues cooking so we went without. No one able to support us the waitress had no idea. Our room was very old and smelly, either damp or nicotine but was uncomfortable while sleeping. We were one curtain missing so anyone on the outside could see through the sides if we had the light on. We had to sign for responsibility of excess of damage and found that the wardrobe shelf was completely broken. When I complained the receptionist she looked blank and said there was nothing she could do. Would not recommend or return to.
Stayed 4 nights in Jan 2024

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
Very well-maintained, beautiful old hotel…
Stayed 3 nights in Jan 2024

6/10 Okay

Carla

Liked: Staff & service
The property was fine. But the first morning we needed to leave the room because they needed it. The bathroom light needed to be fixed. I understand things need be fixed but I would have appreciated an earlier notice (e.g. the day before). I wanted to sleep in (I was on holidays) and I couldn't. The second morning there was no hot water to shower. I liked the staff. They were very nice and patient.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Janis

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean and comfortable and great facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with accomodation.
Stayed 7 nights in Jan 2024

10/10 Excellent

Seray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming accomodation with a lovely sense of the old with all the modern conveniences.
Stayed 2 nights in Jan 2024

8/10 Good

Philippa

Liked: Cleanliness, staff & service
The free parking was conveniently positioned directly outside the hotel. The rooms were very spacious compared to other accomodation. The reception and management were warm and friendly as were the restuarant staff. The food was amazing- be sure to factor in dinner here. The rooms we stayed in were upstairs so mobility issues could arise if heavy suitcases need to be brought up the stairs. The room was 2/3’s the cost of similar hotels in the central area. Overall the hotel was comfortable and conveniently located with fabulous hotel service and at the right price point. We would stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

toby

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to everything we were doing in Launceston. The room was clean comfortable and had everything we needed. The manager was super friendly and went out of her way to ensure that we had a great stay. We will be staying here again on our next visit.
Stayed 3 nights in Jan 2024
Response from Colby on 9 Jan 2024
Hi Toby,We are so pleased to hear you enjoyed your stay with us, we certainly enjoyed having you here and look forward to seeing you again in the future.Kind Regards,Grand Hotel Management

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice classic building
Stayed 2 nights in Dec 2023

10/10 Excellent

Yulistine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special thanks to Paul who made my stay so enjoyable. He's a great hotelier who sets new standards for hospitality business in Australia. He was friendly, helpful, resourceful and more importantly he looked after me in the best possible way. I had a great time in Launceston and he was a big part of it. Thanks, Paul!
Stayed 3 nights in Dec 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Ravi and Suni

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service was excellent- Thanks Paul. A microwave in the apartment will be a great addition. No smart TV or access to chrome cast. Very poor ventilation. Half the Spar bath didn’t work.
Stayed 2 nights in Dec 2023

4/10 Poor

HONZONG

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I am 30 years long guest in expedia. This hotel was really not for me. The room was clean. That's it. Limited dining(resraurant is closed till 3rd Jan.) Expedia said it is the best hotel in launceston but it is motel level accomodation. The receiption desk is open just till 6pm. It is very very old hotel. However it is more expensive than grand chancellor launceston which is much better hotel in launceston. please recheck the star level for "four" to "two"
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Glenys

Liked: Cleanliness, staff & service, amenities
The 24 hour access was easy and took the worry out of flight delays.
Stayed 1 night in Dec 2023
Response from Colby on 27 Dec 2023
Thank you for taking the time to leave a lovely review. We are delighted that you enjoyed your stay with us and hope to see you again one day.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice stay with old world charm.
Had a lovely stay for our anniversary the room was loverly and clean the spa was great and the bed super comfortable . We even had a romantic candlelight dinner thanks to a power outage . Not the hotels fault but thank you to the kind restaurant chef who lent us the tea candle .
Stayed 1 night in Dec 2023
Response from Colby on 27 Dec 2023
Thank you for taking the time to leave a lovely review. We are delighted that you enjoyed your stay with us and hope to see you again one day

6/10 Okay

Richard, Noosa Heads

Liked: Cleanliness, staff & service, amenities
The property was clean and comfortable. Whilst central, the area immediately around the hotel is nothing special. The main reason for the unflattering scores is that the traffic noise from my room wasn’t great. I was unlucky to be given the room on William street that had trucks and buses going past regularly. I’m guessing many of the other rooms didn’t have that problem
Stayed 3 nights in Dec 2023
Response from Colby on 27 Dec 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve every day. We do take pride in catering to our guests’ needs the best way we can. If you’re travelling to our area again soon, please don’t hesitate to call us.

4/10 Poor

Tim

Travelled with family
The room was very hot and air conditioning did not work. Very uncomfortable stay this time.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming reception.
Stayed 1 night in Dec 2023

10/10 Excellent

Wataru

Stayed 4 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer Ann

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very old, and because of the age of the hotel and the fact that no upgrading to the hotel has taken place, I would not recommend this hotel to anyone who has mobility issues. There is NO lift (the staff were very kind in changing our room to a lower floor and helping us with our suitcases to the first floor). The room was very small and we had very little space to hang any clothes. The food in the restaurant was delicious, but there is no breakfast or coffee available from the hotel. Cleaning of the room only took place every second day, so any rubbish had to be emptied by yourself, or stayed in your room for 2 days. Free off street parking was available and it also had free internet available. Very limited coffee and tea available for use in your room, we stayed for four nights and only had refresh of supplies once in the four days. Outside our bedroom window was a verandah accessible by the room next to us. The lights shone into our room, and the curtains were not wide enough to block out the light.
Stayed 4 nights in Nov 2023
Response from Kaitlyn on 19 Nov 2023
Hello Jennifer, Thank you for taking the time to write a review and your feedback is very important to us. Many people book with us because it is a historical property, but I do appreciate that the stairs are a challenge for people with mobility issues. We do state on all booking sites that there are no lifts onsite, so people who wish to book with us can request or book a ground floor room. We do only service rooms every other day, however additional servicing can be done by request. Our reception is also open 11 hours a day for guests' convenience. If anything is needed, like more coffee, tea, sugar, towels etc, they can be requested through the reception. The restaurant is separately owned and operated, and are only open for dinner (and a very delicious dinner at that!), but there are many cafe's and breakfast places nearby where guests can grab something to eat. Every room in our hotel is also equipped with a kettle and coffee pod machine, so they can enjoy complimentary coffee and tea in their rooms if they don't wish to purchase them outside. Thank you for that information about the curtains, I will check on them and see if wider curtains need to be ordered. Again, thank you for your feedback and hope to see you again in the future : )