6/10 Okay
Susan
27 Apr 2024
I would not put this in the category of a five star hotel. It is a very mixed bag. The restaurant food was excellent. The staff were not all good. Twice when I went up for desert I went back to find my table had been completely cleared including my drink. Sheets were meant to be changed every three days, mine were changed once over 10 days at my request! The bathrooms are appalling. Brown rust stains in the toilet bowl, the bath plug, and bath overflow. The cleaners didn't seem to care very much. The bath was not actually cleaned at all during my 10 day stay - I knew this by leaving a couple of hairs in it each day which went undisturbed. When I complained, the sheets got changed once, but there wasn't really any improvement in the cleaning. The cleaners were not at all friendly, apart from the supervisor who certainly has her work cut out for her, as the cleaners (for the bedrooms) seem as they just can't be bothered.
Such a shame at what I am sure was once an amazing hotel. I would not pay a five star price for this hotel again.
Susan
Stayed 1 night in Apr 2024