6/10 Okay
Aftab
Travelled with partner
19 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed a few times and I’d normally give 5 stars. But this time round there were some serious errors made.
Error 1: We had an undisclosed bill added to our room 552. The amount of 121,621.000 rupees from the beauty salon which we never used. This was investigated and found that the salon took the wrong number and billed it to our room by mistake! Where is the verification when customers use these services??
Error 2: They checked out our room a day early so we were unable to get back in our room for 1 hour. Again completely unacceptable.
Error 3: We had booked our taxi ride back to the airport for departure. We booked this a few days in advance using their concierge service and was assured it was booked. After reconfirming a day before our departure they could not see our request??? What kind of cowboy operation you running here!! That concierge reception is a joke!
They need to relook at their process for taxi booking. Righting a name on a slip is simply not good enough.
Aftab
Stayed 13 nights in May 2024