Interior entrance

Reviews of Watermark Hotel Kyoto

3 out of 5
Watermark Hotel Kyoto
195, Daikokucho, Shimogyoku, Kyoto, Kyoto

Reviews

9.6

Exceptional

Rating 10 - Excellent. 85 out of 106 reviews" "
Rating 8 - Good. 20 out of 106 reviews" "
Rating 6 - Okay. 1 out of 106 reviews" "
Rating 4 - Poor. 0 out of 106 reviews" "
Rating 2 - Terrible. 0 out of 106 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall. The only issue I had was that we had no view from our room. The windows were glazed so we couldn’t see anything. There also was no convenient place to hang multiple towels. Everything else was great. The hotel is close to a metro and bus station so everything is accessible! The staff are also friendly.
Stayed 3 nights in May 2024
Response from Watermark Hotel Kyoto on 17 May 2024
Thank you very much for using Watermark Hotel Kyoto.We are very honored to hear that you were satisfied with our hotel's location, staff, and room services.We hope that you will choose our hotel the next time you come to Kyoto.

10/10 Excellent

Yasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a suite for our family of 3 as we stayed there for 8 days so wanted maximum comfort. Breakfast was lovely, staff lovely, room super comfortable and had a great view. Staff very kind to our 4 year old and there was at time colouring activity at reception which she loved. In a quiet area of Kyoto. Super close to Gion subway and 16 min walk roughly from Kyoto station. Few supermarkets nearby. Luggage forwarded to and from hotel. No issues. Would def stay again and highly recommend.
Stayed 8 nights in May 2024
Response from Watermark Kyoto on 15 May 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.

10/10 Excellent

Joselito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a nice and quiet hotel with the least amenities but the room made up for it because it was spacious.
Stayed 1 night in Apr 2024
Response from ウォーターマークホテル京都 on 29 Apr 2024
Thank you very much for staying at Watermark Hotel Kyoto.We will continue to strive to enhance the facilities of our rooms and improve our services in order to meet the expectations of our customers.We appreciate your continued support.

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ウォーターマークホテル京都 on 25 Apr 2024
この度は、ウォーターマークホテル京都にご滞在いただきまして、誠にありがとうございます。次回に京都にお越しの際にも当ホテルをお選びいただく高配を賜れますよう、何卒よろしくお願いいたします。

10/10 Excellent

Phyllis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Watermark Kyoto on 10 Apr 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.

10/10 Excellent

Andrew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Chen on reception was very helpful explaining the laundry and helped us find nearby restaurants. The hotel was clean, and although the rooms are compact, everything worked fine as expected.
Stayed 2 nights in Mar 2024
Response from Watermark Hotels Kyoto on 28 Mar 2024
Thank you for your review.We are very happy to hear that you are satisfied with our service.Please come visit us again when you come to Kyoto.thank you very much.

10/10 Excellent

Wai Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location. close to subway station and bus stops
Stayed 3 nights in Mar 2024
Response from Watermark Hotel Kyoto on 23 Mar 2024
Thank you very much for staying at Watermark Hotel Kyoto.We would like to thank you again for your valuable comments and comments regarding our hotel.We hope that you will choose our hotel the next time you come to Kyoto.

10/10 Excellent

Vincent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice. A must place to stay. ❤️👍
Stayed 1 night in Mar 2024
Response from ウオーターマーク京都 on 20 Mar 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.

10/10 Excellent

Jamaica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay. Very close to train station and bus stop. Located between Family Mart and 7 Eleven, very convinient. Highly reccommend :)
Stayed 4 nights in Mar 2024
Response from ウオーターマーク京都 on 15 Mar 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.

10/10 Excellent

David

Excellent hotel accommodation with very helpful staff. The rooms are really nice and the hotel is close to the subway, restaurants, and shopping. I would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from ウオーターマーク京都 on 15 Mar 2024
We would like to thank you again for your valuable comments and comments regarding our hotel.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff. Great location. Easy walking distance from Kyoto Station and Nishiki Market. Would stay here again!
Stayed 2 nights in Mar 2024
Response from Watermark Kyoto on 7 Mar 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback regarding your stay at our hotel.

10/10 Excellent

Roelle

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from ウォーターマークホテル京都 on 18 Feb 2024
Thank you very much for staying at Watermark Hotel Kyoto.We will continue to strive to improve the room facilities and services in order to meet the expectations of our customers, so we appreciate your continued support.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great location very easy to get to Kyoto main station.
Stayed 3 nights in Feb 2024
Response from ウォーターマークホテル京都 on 17 Feb 2024
Thank you very much for using Watermark Hotel Kyoto.We would also like to thank you for your feedback regarding your stay with us.We appreciate your consideration and hope that you will choose our hotel the next time you come to Kyoto.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- accessible, friendly, clean
Staff was extremely helpful and friendly. Great room - clean and cool view of the city/Kyoto tower. Easily accessible- only one stop on the metro line from Kyoto station. 10/10 recommend.
Stayed 3 nights in Dec 2023
Response from Watermark Hotels & Resorts Kyoto on 14 Jan 2024
Thank you very much for staying at Watermark Hotel Kyoto.Thank you very much for your kind and easy-to-understand posting.We hope that you will choose our hotel the next time you come to Kyoto.Best regards,Watermark Hotels & Resorts Kyoto

10/10 Excellent

Jun liang

Stayed 1 night in Dec 2023
Response from ウォーターマークホテル京都 on 30 Dec 2023
この度は、ウォーターマークホテル京都にご滞在いただきまして、誠にありがとうございます。ご旅行後のお忙しい中、今回のご宿泊に関して、ご感想をお寄せくださいましたこと、厚く御礼申し上げます。何卒、今後とも変わらぬご愛顧を賜りますようお願い申し上げます。

10/10 Excellent

Yi Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值很高
CP值很高,環境舒適,唯一睡覺時冷氣會直吹臉無法調整
Stayed 1 night in Dec 2023
Response from Watermark Hotel Kyoto on 25 Dec 2023
非常感谢您入住京都水印酒店。我们再次感谢您对我们酒店提出的宝贵意见和意见。我们将根据收到的意见和建议,努力改进我们的服务,感谢您一如既往的支持。

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Watermark Hotel Kyoto on 12 Dec 2023
Thank you very much for staying at the Watermark Hotel Kyoto.We are very pleased to hear that you were satisfied with your stay.We look forward to having you stay with us again when you have a chance to visit Kyoto.

10/10 Excellent

Masumi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay.
Stayed 4 nights in Nov 2023
Response from Watermark Hotels Kyoto on 29 Nov 2023
Thank you very much for staying at Watermark Hotel Kyoto.Thank you very much for taking the time out of your busy schedule to send us your feedback regarding your stay.We will do our best to maintain clean rooms and keep them clean. Thank you for your continued support.

10/10 Excellent

LING YAO

Stayed 1 night in Nov 2023
Response from Watermark Hotels Kyoto on 21 Nov 2023
Thank you very much for using Watermark Hotel Kyoto.Thank you very much for your feedback regarding our hotel.Thank you very much for your stay and for your review.

10/10 Excellent

Rudolph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Kyoto
Stayed 2 nights in Nov 2023
Response from watermarkhotel on 16 Nov 2023
Thank you very much for using Watermark Hotel Kyoto.Thank you very much for your kind and easy-to-understand posting.We hope that you will choose our hotel the next time you come to Kyoto.

10/10 Excellent

Hiu Tung

Stayed 4 nights in Nov 2023
Response from watermarkhotel on 16 Nov 2023
Thank you very much for staying at Watermark Hotel Kyoto.We would like to once again thank you for choosing our hotel for your last stay out of the many hotels in Kyoto.We look forward to your continued patronage.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel was great!
Stayed 3 nights in Nov 2023
Response from ウォーターマークホテル京都 on 11 Nov 2023
Thank you very much for using Watermark Hotel Kyoto.Thank you again for taking the time out of your busy schedule to give us a high rating.I am relieved that you were satisfied.Your valuable opinions will motivate our staff.looking forward to seeing you coming again.

10/10 Excellent

KYEONG

Stayed 4 nights in Oct 2023
Response from watermarkhotel on 9 Nov 2023
Thank you very much for staying at Watermark Hotel Kyoto.We would like to thank you again for your valuable comments and comments regarding our hotel.We will continue to strive to improve the room facilities and services in order to meet the expectations of our customers, so we appreciate your continued support.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from ウォーターマークホテル京都 on 4 Nov 2023
この度は、ウォーターマークホテル京都をご利用いただきまして、誠にありがとうございます。次回に京都にお越しの際にも当ホテルをお選びいただく高配を賜れますよう、何卒よろしくお願いいたします。

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Watermark Hotels & Resorts on 27 Oct 2023
Thank you so much for your review!It is our greatest pleasure to realize that you were satisfied with your stay.We will continue our effort to provide the best service for our guests.We look forward to your next visit!

10/10 Excellent

HUI JUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room and the overall hotel look/vibe:) The toilet and shower were separated which was great. Coin laundry is available as well. There is a public bath (separated for men & women) on the second floor as well. The bath was at 42deg and it was an interesting experience experience since you get to do it the Japanese way.
Stayed 3 nights in Oct 2023
Response from Watermark Hotels Kyoto on 17 Oct 2023
Thank you very much for staying at Watermark Hotel Kyoto.Thank you for taking the time out of your busy schedule to share your thoughts after your trip.We are very happy to see that you enjoyed your stay at our hotel.We hope that you will choose our hotel the next time you come to Kyoto.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with friendly staff
Stayed 3 nights in Sep 2023
Response from Watermark Hotel & Kyoto on 30 Oct 2023
Thank you very much for staying at Watermark Hotel Kyoto.We would like to thank you again for taking the time out of your busy schedule to share your compliments regarding the staff's response to your stay.We will continue to strive to improve the room facilities and services in order to meet the expectations of our customers, so we appreciate your continued support.

10/10 Excellent

Nick

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms
Nicely decorated hotel. Friendly staff. Very eco-friendly with the filtered water system. The rooms are clean and the decorations are elegant.
Stayed 3 nights in Sep 2023
Response from Watermark Hotels Kyoto on 3 Oct 2023
Thank you very much for staying at Watermark Hotel Kyoto.We would also like to thank you for your feedback regarding your stay.We hope that you will choose our hotel the next time you come to Kyoto.

10/10 Excellent

JINSEOK

Stayed 3 nights in Sep 2023
Response from Watermark Hotel Kyoto on 23 Sept 2023
Thank you very much for your good review.We are so glad.We are looking forward to seeing you again.

10/10 Excellent

Omidreza

Stayed 3 nights in Sep 2023
Response from ウォーターマークホテル京都 on 22 Sept 2023
Thank you for staying at our hotel and your review. We really look forward to seeing you in the near future! Best Regards Watermark Hotel Kyoto

10/10 Excellent

Ronaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very close to subway station. Close to kyoto station which has alot of amazing things at station it's self. Close to temples, good food spots near by. double bed rooms are big and spacious and clean. The whole place is a 10/10 would really recomend to stay here.
Stayed 4 nights in Sep 2023
Response from ウォーターマークホテル京都 on 15 Sept 2023
Thank you for staying at our hotel and your review. We really look forward to seeing you in the near future! Best Regards Watermark Hotel Kyoto

10/10 Excellent

reid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, quiet and within walkable distances of restaurants and shopping.
Stayed 2 nights in Sep 2023
Response from ウォーターマークホテル京都 on 8 Sept 2023
Thank you very much for staying at Watermark Hotel Kyoto this time.As you have posted, our hotel is located on Gojo Street, and our guests enjoy a convenient location.We hope that you will choose our hotel the next time you come to Kyoto.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The floor in the bathroom not clean and the closet smells bad. The suite is nice and spacious.
Stayed 1 night in Jul 2023
Response from Watermark Hotels Kyoto on 27 July 2023
Thank you very much for staying at Watermark Hotel Kyoto this time.Please accept my sincere apologies for the fact that you were not able to spend your time comfortably due to the lack of cleanliness in the bathroom that you pointed out.We will take your feedback seriously and all the staff will work hard to improve, so please continue to support us.

10/10 Excellent

Gayani

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Highly recommend. Lovely staff.
Stayed 4 nights in Jul 2023
Response from Watermark Hotels Kyoto on 25 July 2023
Thank you for staying at Watermark Hotels Kyoto.We are very honored to hear that you were satisfied with your stay at our hotel. We look forward to seeing you again.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the train station made moving extremely convenient
Response from Watermark on 11 July 2023
Thank you very much for your stay and review.As you mentioned, our hotel is located on Gojo Street, so we are very pleased to hear from our customers that it is very convenient for shopping and dining.We appreciate your continued patronage.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the modern yet traditional interior of the hotel. Very convenient location to the subway and walkable distance to all the popular attractions. The staff are very friendly and polite. Would love to stay here again!
Stayed 3 nights in Jun 2023
Response from Watermark Hotel Kyoto on 24 June 2023
Thank you for staying at Watermark Hotel Kyoto this time.Thank you for taking time out of your busy schedule to rate us.As you said, our hotel has good access from Gojo Subway Station.It is also conveniently located for sightseeing spots.We are also honored to receive praise for our staff.Your words are our encouragement.We look forward to seeing you again.

8/10 Good

moyra lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only concern and issue was that the windows in our rooms did not open. Felt unsafe if fire or other issues should occur and there was no air circulation.
Stayed 5 nights in Jun 2023
Response from ウォーターマークホテル京都 on 14 June 2023
Regarding the points you pointed out, we will take them seriously as valuable opinions.We apologize again for the inconvenience caused.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Kyoto Stay
We loved Kyoto. It is a great city and a great base of operations to see nearby towns and sights. We stayed here four nights. There was a metro nearby, and it was only one stop to Kyoto Station (containing an ultra modern entertainment complex, retail stores and restaurants) and Kyoto Tower with its fantastic views of the city. Between this hotel and Kyoto Station is a Buddhist temple campus with gorgeous traditional buildings. We visited Nara, the Fushimi Inari Shrine with hundreds of Torii gates, the Bamboo Grove and the wonderful nearby river park, and the cities of Kobe and Osaka. Kobe asno Osaka are just a short ride from Kyoto on the bullet train. This whole area exceeded our expectations. The suite was really big with two queen beds on one side and a twin bed and desk area on the other side. A partial wall divides the suite. In the wall is a large TV with a mirror behind it that flips around to either side of the suite, but it looks like it’s embedded in the wall. The decor was Japanese-style with tatami floor mats and wooden slats in the walls. The beds were low but not all the way in the ground. The beds were very comfortable. The hotel has two washer/dryer machines (each machine washes and dries) on the second floor. This hotel was perfect for our family of four. The hotel restaurant/bakery was closed for renovations when we were there, but there were plenty of nearby food options. I highly recommend the Watermark Hotel and visiting Kyoto.
Stayed 4 nights in May 2023
Response from watermark kyoto on 5 June 2023
Thank you for using Watermark Hotel Kyoto this time.We are very honored to hear that you were satisfied with the location of our hotel, the staff, and the service of your room.We will continue to strive to improve the facilities of the room and the service so that we can meet the expectations of our customers.

10/10 Excellent

Beverly

Stayed 2 nights in May 2023
Response from Watermark Hotels & Resorts on 31 May 2023
Thank you for using Watermark Hotel Kyoto this time.Also, thank you very much for your feedback regarding your stay.We hope that you will choose our hotel again when you come to Kyoto next time.

10/10 Excellent

Li Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a tatami hotel, special to us. Very clean.
Stayed 8 nights in Mar 2023
Response from Watermark Hotels & Resorts on 8 Apr 2023
Thank you very much for staying at Watermark Hotel Kyoto this time.Also, thank you very much for your feedback regarding your stay.We will continue to strive to improve the facilities of the room and the service so that we can meet the expectations of our customers.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely located, next to the metro station. Room is clean and hotel is modern and nice
Stayed 3 nights in Dec 2022
Response from Watermark Hotels&Resorts Kyoto on 20 Dec 2022
Thank you for staying at our hotel and sharing your review with us.It is wonderful to know that you felt very comfortable with the hotel location and the room.Thank you again for sharing your comments on your stay with us and we hope you will return to our hotel again.

10/10 Excellent

Yee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple facilities but covered all the basis nicely. Pleasant stay
Stayed 1 night in Jul 2022
Response from Watermark Hotel & Resorts Kyoto on 4 July 2022
Thank you for choosing and staying at Watermark Hotel & Resorts Kyoto. We have received your feedback, and highly appreciate you review. We are waiting for your visiting us again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome. Would definitely come back.
Great experience. Location is great and within walking distance (if you’re fine with up to 30 mins) of popular Kyoto spots. This was a little retreat from city life and down to the interior design, it had exactly what we were looking for.
Stayed 2 nights in Dec 2020
Response from Watermark Hotel & Resorts Kyoto Staff on 6 Dec 2020
Thank you for staying at Watermark Hotel & Resorts Kyoto. We have received your feedback, and highly appreciate you review. Thank you very much for your compliments about the location, hotel and staff. We are very encouraged. We are constantly will be changing to provide services that please our customers. We are looking forward to seeing you again.

8/10 Good

KAZUYO

Travelled with family
Liked: Cleanliness, staff & service, amenities
ベット周りは畳だったので、素足で過ごせたのはとても良い。荷物も広げらる。トイレとお風呂が別なのも良い。部屋と洗面台との間に扉があるのも良い。 周辺も静かでした。
Stayed 2 nights in May 2024
Response from ウォーターマークホテル京都 on 20 May 2024
この度は、ウォーターマークホテル京都をご利用いただきまして、誠にありがとうございます。ご丁寧に、また大変わかりやすく、ご投稿をいただけましたこと、心より御礼申し上げます。次回に京都にお越しの際にも当ホテルをお選びいただく高配を賜れますよう、何卒よろしくお願いいたします。

8/10 Good

Sofian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice accommodation for it’s prize
Stayed 2 nights in Apr 2024
Response from ウォーターマークホテル京都 on 7 May 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.

10/10 Excellent

YUJI

Travelled with partner
2日間とても気持ちよく過ごせました
Stayed 2 nights in May 2024
Response from ウォーターマークホテル京都 on 5 May 2024
この度は、ウォーターマークホテル京都にご滞在いただきまして、誠にありがとうございます。次回に京都にお越しの際にも当ホテルをお選びいただく高配を賜れますよう、何卒よろしくお願いいたします。

8/10 Good

りの

Stayed 1 night in Apr 2024
Response from ウォーターマークホテル京都 on 2 May 2024
Thank you very much for taking the time out of your busy schedule to post your valuable feedback about your stay at our hotel.

10/10 Excellent

ののか

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Watermark Hotel Kyoto on 6 Apr 2024
この度は、ウォーターマークホテル京都をご利用頂きまして誠にありがとうございます。 お忙しいなか、口コミをお寄せいただき有難うございます。 ご滞在にご満足いただけたようで大変嬉しく思っております。 また、京都にお越しの際には当ホテルをよろしくお願いいたします。

8/10 Good

トシヒサ

Stayed 1 night in Mar 2024
Response from ウォーターマークホテル京都 on 19 Apr 2024
ご旅行後のお忙しい中、当ホテルご滞在での貴重なご意見をご投稿していただきましたこと、重ねて御礼を申し上げます。

10/10 Excellent

とうや

Liked: Cleanliness, staff & service, property conditions & facilities
よかった
Stayed 1 night in Mar 2024
Response from ウォーターマークホテル京都 on 19 Mar 2024
ご旅行後のお忙しい中、当ホテルご滞在での貴重なご意見をご投稿していただきましたこと、重ねて御礼を申し上げます。