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Reviews of Phi Phi Island Cabana Hotel

3 out of 5
Phi Phi Island Cabana Hotel
58 Moo7 Tambol Ao-Nang, Ko Phi Phi, Krabi

Reviews

7.0

Good

Rating 10 - Excellent. 127 out of 622 reviews" "
Rating 8 - Good. 198 out of 622 reviews" "
Rating 6 - Okay. 168 out of 622 reviews" "
Rating 4 - Poor. 85 out of 622 reviews" "
Rating 2 - Terrible. 44 out of 622 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall - We had a lovely stay at this hotel and would recommend for others. We hotel is in a very good spot with a lovely pool, small outside gym and a view of the quiet side of the Phi Phi Beaches. If you can, I would absolutely recommend a room with a sea view. The hotel rooms were nice but the bathrooms could do with some updating. I felt this was the only area which was not up to scratch in the room. One thing to note and this doesn't fall on the hotel itself but the ongoing parties in the Phi Phi mainland mean there is some noise in the evenings. The hotel room did a good job of blocking this out which was good. Thank you to the staff and the hotel for a lovely stay at one of my favourite places!

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Great location, loads of space, only issues were room was very run down, dirty and 2 light bulbs working. When you visit you know why the bathrooms are not in the pictures
Stayed 3 nights in Mar 2024

10/10 Excellent

Teri

Travelled with partner
A very nice hotel. In a more quiet part of the island.
Stayed 2 nights in Mar 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lovely rooms and a beautiful pool overlooking the sea!! This is a perfect location on Phi Phi island!
Stayed 2 nights in Feb 2024

6/10 Okay

Timothy Peter

Disliked: Property conditions & facilities
Tried to charge me for a sheet that it was suggested that I'd stained. Definitely not my issue. Had to walk away as they were shouting at me....
Stayed 7 nights in Feb 2024

6/10 Okay

Reece

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It is right on the water close to the beach but loud from the bars. Our bathroom was dirty when we arrived and our shower door was broken.

6/10 Okay

Jason

Travelled with partner
This is an old property but certain areas head been updated. Our room was good but our shower was gross! The view and location was amazing At $145 Canadian bucks a night there was much cheaper for equally or better value.
Stayed 3 nights in Jan 2024

8/10 Good

LORELAY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the pier. Great breakfast buffet. Beautiful pool. Broken shower door.
Stayed 2 nights in Jan 2024

8/10 Good

Charity

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were very outdated, the beds were hard, and the showers were difficult. But good location and nice swimming pool.
Stayed 3 nights in Jan 2024

10/10 Excellent

Helen

Stayed 3 nights in Jan 2024

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Zahira

Travelled with partner
Requires remodeling. Super dirty shower. They did not allow me to participate in the meals in the afternoon because they thought I was not at the hotel and since they hardly understand English they did not understand me. They had nowhere to refill water to drink and they didn't even offer me a bottle.
Stayed 1 night in Nov 2023

4/10 Poor

Angela

Stayed 8 nights in Nov 2023

8/10 Good

Douglas, Hampton Bays

Travelled with group
Disliked: Staff & service
Bad attitude at front desk. Breakfast is awful
Stayed 6 nights in Nov 2023

10/10 Excellent

Sofia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful view!!
Stayed 2 nights in Nov 2023

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I wanted to give this place 5 stars because the pool was wonderful and we liked the breakfast. The staff was great and it's in a convenient location. But the bathroom was in really rough shape. It felt dirty, the toilet only worked part of the time, and it felt like it was falling apart and in need of an update.
Stayed 3 nights in Oct 2023

4/10 Poor

winton

Disliked: Cleanliness, property conditions & facilities
Hotel room was dirty. Other people’s hair in the shower, and by the bed. Extremely dated. Cats piss in the hall ways. Was disgusting
Stayed 3 nights in Jun 2023

8/10 Good

Galo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Eric

Liked: Cleanliness
Great pool perfect location
Stayed 6 nights in Apr 2023
Response from Tay on 25 Apr 2023
Thank you, we appreciate it and hope to welcome you next time

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

2/10 Terrible

SeattleTraveler, Seattle, Wa, USA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
What a dump!!! AC only partially working (room not cold); no hot water at all!! They advised us at check-in that the AC and hot water were being “cleaned” and would be fully functional at 2pm. This turned out to be a lie so we did not go stay at another hotel. Both the AC and hot water tank were not working at this property and they did not want to tell us this as we would have stayed at another property. Our room was infested with mosquitos; we spent the first 30 minutes in the room killing mosquitos. There is standing water in broken water features and broken pool, which are breeding grounds for mosquitos The duvet cover was not clean; we found blood on the underside of the duvet and one pillow. we did not see this until time to sleep. They obviously just flipped it over when turning the room over from one guest to the next. Pool was under “renovation” but they did allow us to use another hotel’s pool. One of the water glasses in the bathroom had lipstick on it when we checked in. The mattress is one of those old metal coil springs from the 1970s; you can feel each metal coil when you sit or lay on the bed. This hotel is in complete disrepair and dirty. And the sad part is we paid over $200 USD per night for our room at this dump. Shame on Expedia for selling rooms at this hotel! This hotel needs to be removed from Expedia immediately. DISGUSTING
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled really bad. The sheets, pillow covers, pillows smell like it hasn’t been changed for a long long time. Rooms smell moldy.
Stayed 1 night in Dec 2019

6/10 Okay

Lee, Philadelphia, PA

Travelled with group
Disliked: Amenities
Only stayed here for one night, but that was long enough! Our room had a serious mosquito infestation! We literally killed about 10 mosquitos upon entering! We called the front desk about the problem and they came to spray the room with something that kills them...but I can’t say that helped much. On top of that there was no hot water in the bathroom and beds were super hard! Pretty much a hostel standard hotel. Pros: the location is just a 4min walk from the ferry and the view from the room was pretty nice.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

2/10 Terrible

Ilay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The hotel is hiding the bathroom and toilet, so you cant see them in the room picture! The rooms are terrible, dont fit to these days standards. We left the hotel 5 minutes after first check in.
Stayed 3 nights in Oct 2019

4/10 Poor

Tj, NYC

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The best feature of this hotel is it’s proximity to the pier...literally a 5 minute walk. This hotel has very traditional “ancient temple” decor; which was charming at first, until I unearthed all of the modern day issues. No hot water complaints from my room as well as other guest rooms, immobile shower doors that made it difficult for anyone over 185lbs to enter through, an old fuzzy TV, broken towel racks and the worst by far was THE HARD BED!!!! This bed felt worse than sleeping on the hard slippery tile floors in the room!!!!!
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Switched rooms 4 times because none of there aC was cold just blowing hot air. The bathroom shower doors were broke. I’m still in a room that ac doesn’t blow cold and they still didn’t do anything about it
Stayed 1 night in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central to pier, clean, nice staff
Nice hotel,very close to the pier from Krabi/Phuket etc, only a 5 min walk if that. The reviews I read on the hotel before staying here mentioned the decor etc. Yes the hotel is a bit dated (1980s) however location wise this is great. Air con is a bit old fashioned so not the greatest and cooling you down but the positives are; really big swimming pool, your a matter of metres from the beech, hotel is clean, friendly staff and very central to everything. I would suggest if your going to Phi Phi though that you go for more than 2 days like we did. There is so much to do so we wished we stayed here longer. When we come back to Phi Phi I would stay here so I definitely recommend this hotel.
Stayed 2 nights in Aug 2019
Response from Thanakit on 5 Aug 2019
Dear Sir, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards,

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place. Good location, close to everything but not in the middle of everything. Air conditioning quality is poor. Bathroom cleanliness is so-so. Loved the pool area.
Stayed 3 nights in Jul 2019
Response from Thanakit on 2 Aug 2019
Dear Sir, Thanks for leaving us such a wonderful and helpful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards,

8/10 Good

Dre

Travelled with family, Travelled with family and small children
Liked: Staff & service
It's an island with limited resources so please understand water is low flow, AC is older and at 80% cold, it's humid in July is quite hot for Westerners, great location on quieter side that is the very close to the pier where most of the transport leaving the island. Very close to massage, food, main road. Pick the other side of the island if you want to 'live & see " the beach side. This hotel is very large with a few large auditorium meeting spaces. It was very very quiet in July but with all the meeting hall ways (not meeting rooms), gathering centers, this resort can be busy with tours. We barely saw 6 people in the 3 days we were there.
Stayed 2 nights in Jun 2019
Response from Thanakit on 9 July 2019
Dear Sir, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards,

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Thanakit on 9 July 2019
Dear Caitlin, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel and position. Wonderful view acros the bay!
Stayed 2 nights in May 2019
Response from Thanakit on 9 July 2019
thanks for leaving us such a wonderful review. We are Dear Anonymous, Thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards,

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Ryan, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location with an amazing view. If you want to arrive by boat, almost instantly arrive and check in, and have close access to all the main amenities, this is an excellent, convenient choice. While not all Phi Phi hotels have a view, this hotel has two great ones: a spectacular view of the north bay (from the large pool area and many of the rooms), and another view to the south bay mere footsteps away, on the other side of the shore, where you can eat at the hotel restaurant. Magical experience swimming in the north beach at night watching the clouds over the mountains. The hotel pool is large. Front desk staff are courteous. There’s a tourism desk to the side, with a very helpful man who can book different trips for you (I paid him for a snorkelling boat tour), and he can also sell you a very good price on the return ferry trip (I think I paid him only 350 or 250 Baht and that included van shuttle transportation to the Phuket airport). There are also ferries going back to Krabi. This hotel has easy walking access to the entire main urban area of the island, but is located on the east side that’s more peaceful. If you walk about 20 minutes on the streets/pathways to the west, you’ll cover almost all of the restaurants, shops, hotels and pubs, and can then access the stairs up to the scenic mountain viewpoints on the west side mountain. One disadvantage is the evening noise from nightclubs far away down the beach; their music stops at 1am.
Stayed 2 nights in Mar 2019

10/10 Excellent

Somedude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Amazing view of the ocean and beautiful pool! Great breakfast!! Close to the pier and an easy walk
Stayed 2 nights in Jan 2019

8/10 Good

Ian Lawrence N

Liked: Cleanliness, staff & service, room comfort
Decent stay
We had a decent stay and was walking distance to everything in town. We were able to book our boat tour through our hotel. We had breakfast buffet every morning. Excellent pool view overlooking the waters of Phi Phi. The furnishings were in fair condition.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel for the price.
The hotel is located in a very convenient location on Koh Phi Phi. It is conveniently located near market and far enough from bars that you won't be bother by loud music and drunk people. Staffs are friendly and helpful. The price is at market rate for the location. However the hotel is old and can use some upgrade. Amenity is bare minimum.
Stayed 2 nights in Jan 2019

4/10 Poor

Siti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel condition is horrible
Staff was very polite but the condition of the hotel is horrible. The whole room was full of mosquito,bed was hard,towels n comforter was given in damp conditions. The toilet was full of stains,overall the room had this one smelly smell. Aircon wasn’t working well. Not worth the price I’ve paid for.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The pool and view from the pool was excellent. As well as the poolside service. The free breakfast was also great. The wifi was terrible, the cleaning service was not great and the rooms were musty but it did help that the key and the electricity key were different so you could keep the AC on all day. The staff was very uninformed and doesn't speak any English, which is difficult. But all in all, for the price and location, the hotel was great. I will repeat that the pool and the view and location to the beach was phenomenal. You do hear the music from the bars but I didnt mind and that's the price you pay for being so close to the action.
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

4/10 Poor

Hanna

Disliked: Staff & service, property conditions & facilities
Very worn down hotel in need of a face lift
Nice rooms but very worn down bathrooms. Pool area and especially the sun beds are very old and not fresh. Service in general very poor. Not a satisfying breakfast. Overall impression was very much under our expectations
Stayed 4 nights in Dec 2018

2/10 Terrible

Tomer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The hotel is old, the room smells bad with the smell of mold .. Dust everywhere save yourself the aggravation
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
View/location / other than that it was terrible and very dirty
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2018

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t book!
Hotel was average but I as unable to book. They said that there was a problem with booking through hotels.com so they wouldn’t give me a room. Will be calling back in the states for a refund!
Stayed 1 night in Nov 2018

4/10 Poor

Dana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast - 2 stars Room & Facilities - 3 stars Staff - 4 stars Ambiance/style - 2 stars (only thanks to the wonderful pool) Location - 4 stars Final grade - 2.5 stars When I was on Thailand a few years back as a young backpacker, it was my dream to stay at the Cabana hotel. I remembered the hotel being so impressive and the pool area as a real gem. Years later, despite the not-so-good reviews, I had to book my dream hotel for our honeymoon. Well, you know what they say - sometimes the real tragedy is getting exactly what you wanted. I guess the years did its fair share, and the once beautifully decorated hotel got old and so did the facilities. With no appropriate maintenance, the shower did not work properly and there was a bad odor in the bathroom. The TV was from the nineties which was pretty amusing. The balcony was nice though, and we got a glimpse of the ocean. Breakfast wasn’t good, fresh, or tasty. I would prefer less variety and more quality. The staff was very nice but couldn’t make up for the bad facilities. The only thing that stayed as beautiful as I remembered was the amazing pool - probably the only thing that is being maintained in the hotel. Having very few people stay at the hotel (we called it our ghost hotel), we had it all to ourselves. It’s located right by the beach and is very convenient with access to the beach and the town. I know we paid way too much on this one and could have gotten a better hotel for this cost.
Stayed 3 nights in Oct 2018