Terrace/patio

Reviews of Homewood Suites by Hilton Cambridge Waterloo Ontario

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 389 out of 609 reviews" "
Rating 8 - Good. 148 out of 609 reviews" "
Rating 6 - Okay. 43 out of 609 reviews" "
Rating 4 - Poor. 15 out of 609 reviews" "
Rating 2 - Terrible. 14 out of 609 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Booked hotel through Expedia because they had a breakfast and a pool (we have two kids). Our youngest who is 3 was excited about going swimming. When we got there, we were informed the pool was closed. On the hotel website, they indicated that the pool was closed but no where in the booking tbrough Expedia did it indicate that the pool was closed. Thanks Expedia - was extremely disappointed. Another recent experience through Expedia has me thinking I will use a different service next time around.
Stayed 1 night in Feb 2024
Response from Missy on 24 Mar 2024
Dear Eric,Thank you for being our guest and taking the time to provide us with your feedback. It sounds like you are more upset with Expedia, than you are of us at the hotel in which this review is for. I am sorry that you weren't informed about the pool closure. We have done everything we can to try and ensure guests know a head of time about the pool, as we know how important a pool is to the travelling family! I do hope you enjoyed your stay otherwise. We hope to welcome you back to the hotel again, once the pool is back up and running!Missy ThompsonOperations Supervisor

4/10 Poor

Tiffany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the pool and the elevators were not functioning during our stay.
Stayed 2 nights in Feb 2024
Response from Missy on 12 Feb 2024
Dear Tiffany, Thank you for being our guest and taking the time to provide us with your feedback from your recent stay. I do appreciate how the pool being closed can affect a guest's stay, which is why we have been doing everything we can possibly do to ensure guests are aware ahead of time, in case it is a deal breaker and want to cancel to stay elsewhere. The pool has been out of order for several months now as we are waiting on parts to be built to fix the issue. I do apologize about the elevators having some issues. We did have a call out for a technician to come and resolve the issue.I do hope you would be willing to give us another try, perhaps when the pool re-opens!Missy ThompsonOperations Supervisor

10/10 Excellent

Ross, Midland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, needs a restaurant
Stayed 1 night in Jan 2024
Response from Missy on 28 Jan 2024
Dear Ross, Thank you for being our guest and taking the time to leave a review. It's wonderful to hear that you enjoyed your stay and our hotel suited your needs. The Homewood Brand is an extended stay brand and being an all-suites hotel, having the option to cook in your suite, there isn't a need to have a full-service restaurant onsite, and we do have some wonderful options of restaurants right next door to us. We do offer a great breakfast 7 days a week and do an evening social on Wednesdays evenings with light snacks. We hope should your travels bring you back to the area, you will consider staying with us again.

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Missy on 18 Jan 2024
Dear Carlos,Thank you for being our guest and taking the time to rate us. It seems like you had a great stay based on your score. We hope should your travels bring you back to Cambridge, you consider calling us your home away from home again!Missy ThompsonOperations Supervisor

10/10 Excellent

Babu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Missy on 18 Jan 2024
Dear Babu,Thanks for being our guest and taking the time to rate us! It seems like you had a great stay. We hope you will allow us to be your home away from home again, if your travels bring you back to the area.Missy ThompsonOperations Supervisor

10/10 Excellent

Hasan Samet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than perfect 👍
Stayed 1 night in Dec 2023
Response from Missy on 3 Jan 2024
Dear Hasan,Thank you for being our guest and taking the time to rate us. It's so wonderful to hear that you had a perfect stay! We strive to provide a great stay for all our guests and ensure they feel like we are their home away from home. We hope to welcome you home again soon, should your travels bring you back to our area!

6/10 Okay

sabrina

Travelled with family and small children
Liked: Staff & service
Nothing really. Same as usually
Stayed 1 night in Dec 2023
Response from Missy on 3 Jan 2024
Dear Sabrina,Thank you for being our guest and taking the time to provide your feedback. It's great to know we are providing a consistent service for your stays with us, however I would love to know what we could be doing different to turn your 3 into a 4 or 5?! I appreciate any additional feedback you are willing to share, as we continue to find ways to improve. We look forward to welcoming you back again soon.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful suite. It is a nice place to stay.
Stayed 1 night in Dec 2023
Response from Missy on 18 Dec 2023
Dear Kristin,Thank you for being our guest and taking the time to review your stay. It's great to hear our suites suited your needs and met your expectations. We strive to provide a great stay for all our guests. We hope to welcome you back again soon.

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especially spacious rooms, clean, and well appointed. The staff, Madyson, checked on us daily to make sure our stay was great. I'd recommend this place to anyone, and plan to here again on my next visit.
Stayed 2 nights in Nov 2023
Response from Missy on 18 Dec 2023
Dear Robert,Thank you for being our guest and taking the time to provide your feedback from your stay. It's wonderful to know our clean and spacious suites suited your needs. Madisyn is a great addition to our team, and having the text messaging service in place, really helps us ensure guests can get a hold of us when it's convenient for them, and for us to ensure you are enjoying your stay and if there's anything we can do to make it better! We look forward to welcoming you home again soon.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Missy on 18 Dec 2023
Dear Rick,Thanks for taking the time to rate us. It seems like you had an enjoyable stay! We hope to welcome you back again soon, should your travels bring you back to our area.

2/10 Terrible

Mehrdad

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Booked this property to get the kids out and take them to use the pool. Upon arrival, the pool was out of service which means i wasted my money and travelled 200km for nothing. I would have booked something else had they properly advertised.
Stayed 1 night in Nov 2023
Response from Missy on 24 Nov 2023
Dear Mehrdad,Thank you for being our guest and taking the time to provide your feedback from your stay. We do apologize that the pool is closed due to maintenance. We have a notice about the closure up on Expedia's website (under the renovations and closure) as well as on our website informing everyone prior to them booking about the closure.We do hope to welcome you back again, once the pool is up and running!

10/10 Excellent

Maria, Mississauga

Stayed 1 night in Nov 2023
Response from Missy on 18 Dec 2023
Dear Maria,Thanks so much for being our guest and taking the time to rate us! It seems like you had a great stay! If your travels bring you back to our area, I hope you consider calling us your home away from home again.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well kept. Staff qere helpful
Stayed 1 night in Oct 2023
Response from Missy on 24 Nov 2023
Dear Craig,Thanks for being our guest. It's wonderful to hear the hotel suited your needs and met your cleanliness expectations. Hope to welcome you home again soon!

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained. The room we were given was much smaller than was advertised and was on the main/ground floor so the road noise was relatively loud.
Stayed 1 night in Oct 2023
Response from Missy on 18 Dec 2023
Dear Alex,Thanks for being out guest and taking the time to provide your feedback. I am sorry to hear that you had issues with noise from the roadway during your stay. I do hope you informed staff, so we could make it right for you! We hope you will consider staying with us again, if you are ever in the area.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Missy on 30 Oct 2023
Dear Bernadette,Thank you for being our guest and taking the time to rate us. It seems like you had a great stay, given our rating. We hope to welcome you home again soon!

8/10 Good

Dieuwke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Missy on 11 Oct 2023
Dear Dieuwke,Thanks for being our guest and taking the time to rate us. I hope you enjoyed your stay and you will consider calling us home again, should your travels bring you back to the area!

10/10 Excellent

kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice stay! Very quiet, nice poo. I love that they are pet friendly.
Stayed 2 nights in Sep 2023
Response from Missy on 11 Oct 2023
Dear Kirk,Thanks for being our guest and taking the time to leave your feedback. It's great to know you had a wonderful stay and appreciate us being a pet friendly property. We hope to welcome you back again soon!

10/10 Excellent

Kari

Stayed 2 nights in Sep 2023
Response from Missy on 30 Oct 2023
Dear Kari,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay and would love to welcome you back to our hotel, should your travels bring you back to our area.

10/10 Excellent

Keesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice property. Me and my family had a great time there including the breakfast. Overall the atmosphere was amazing.
Stayed 3 nights in Jul 2023
Response from Missy on 11 Oct 2023
Dear Keesha,Thanks for being our guest and taking the time to leave a review. It's great to hear that you and your family had a great stay with us! We hope to welcome you home again if your travels bring you back to our area.

8/10 Good

reichel

Great place to stay and easy access
Stayed 2 nights in Sep 2023
Response from Missy on 18 Sept 2023
Dear Reichel,Thank you for choosing to call us your home away from home. It's great to hear you had a great stay and our location suited your needs. We hope to welcome you home again, if your travels bring you back to the area.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay and room. Enjoyed the breakfast!! Wish I could have stayed longer.
Stayed 1 night in Sep 2023
Response from Missy on 18 Sept 2023
Dear Anne,Thanks for being our guest and taking the time to leave a review. It's so wonderful to hear you had a great stay and that our suites and amenities suited your needs. Hopefully next time you will be able to stay longer. We can't wait to welcome home again soon.

8/10 Good

Dan

Travelled with partner
Safe and clean if a little dated. Great facility and service.
Stayed 1 night in Sep 2023
Response from Missy on 17 Sept 2023
Dear Dan,Thanks for being our guest and taking the time to leave a review. It's wonderful to hear that you felt comfortable here and that our cleanliness met your expectations. There is a renovation in our future- just not sure when that will take place yet, so stay tuned! We hope to welcome you home again soon.

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and great room!
Stayed 1 night in Sep 2023
Response from Missy on 17 Sept 2023
Dear Tyler,Thanks for being our guest and taking the time to provide us with your feedback. It's so wonderful to hear that you enjoyed our suite and had great interactions with our staff. We hope should your travels bring you back to the area, you will consider allowing us to welcome you home again.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy room and great amenities.
Stayed 1 night in Sep 2023
Response from Missy on 11 Sept 2023
Dear Marcos,Thank you for being our guest! It's wonderful to hear that our amenities suited your needs, and you enjoyed our spacious suite. We hope should your travels bring you back to the area, you give us the chance to welcome you home again.

8/10 Good

TRACEY

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023
Response from Missy on 11 Sept 2023
Dear Tracey,Thanks for being our guest and taking the time to rate us. We hope you had a great day, and we can welcome you back again soon.

4/10 Poor

Vandie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Nice staff, but we were disappointed in the cleanliness of our room. We had to wait after the 3pm check in for our room to be cleaned (which got sorted nicely with staff) but then when we went up to the room, we found really smelly food in the microwave... Then a 6:30am fire alarm went off so we had to get out of the building (not hotels fault. Pretty sure a kid tripped the fire alarm as there were a lot of kids screaming and yelling and throwing balls in the halls when we arrived, so it wasnt a very peaceful excursion...) We stayed for two days and no-one came to refill things in our room or take linens or towels When we went to the breakfast, we had to track down someone for more plates as there wasnt any when we got there, and when they did bring plates out, they brought four which got snatched up quick and then other people had to wait and ask for plates.... and no coffee which someone also had to ask for. Not going to be recommending this one unfortunately....
Stayed 2 nights in Sep 2023
Response from Missy on 5 Sept 2023
Dear Vandie,Thanks for being our guest and taking the time to provide us with your feedback from your recent stay. I'm very sorry to hear that you had some cleanliness issues with your suite and that you had to wait to check in along with having a bunch of roudy kids welcome you up on your floor (not the best start to your stay unfortunately). Having a fire alarm go off, is never something we wish to have happen during anyone's stay, let alone early enough in the morning when most guests are still sleeping but grateful it was a false alarm. Housekeeping service has changed since the pandemic. Currently the Homewood Brand standard is every 4th night unless otherwise requested by the guest and that will soon be changing to every other day, unless a hotel decides to opt in for the return of daily cleaning as of October 1st. I do apologize about the breakfast service over the weekend. We unfortunately faced a staffing issue Sunday morning, and the breakfast attendants that day, were filling in, and not typically over there, so they were trying the best they can given the circumstances. Having the fire alarm go off before the breakfast started, did set things back a bit and weren't prepared for guests to grab breakfast when they were allowed back in the building. I do hope you would be willing to give us another chance to prove that what you experienced, isn't typical of our hotel.

10/10 Excellent

Ayman

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Sep 2023
Response from Missy on 5 Sept 2023
Dear Ayman,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay and will consider staying with us in the future, should your travels bring you back to our area.

4/10 Poor

sabrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC shut on and off lot.... pillows sucks.... No manner as u sign in... No manners signing out...
Stayed 1 night in Sep 2023
Response from Missy on 5 Sept 2023
Dear Sabrina,Thanks for being our guest and taking the time to provide your feedback from your recent stay. I am hoping you could clarify your comment for me though about the No Manner at u sign in and out? Are you referring to our front desk check in and check out or something else? I do apologize about the issue you faced with the AC. Our HVAC unit is a "smart" unit where if it doesn't detect motion every so many minutes, it will stop running as it's energy efficient. We are in the process of completing paperwork to have what Hilton called "connecting rooms". This is where you can control the TV, lights, and thermostat all from the palm of your hand through the Hilton honors App- so once this is completed, you will have more control over the temperature of the suite. I'm sorry that the pillows weren't too your comfort level- just like a mattress, a pillow is such a personal choice between a softer or firmer pillow or down versus feather. We do hope you would be willing to stay with us again and give us another chance should your travels bring you back to our area.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Missy on 5 Sept 2023
Dear Donna,Thanks for being our guest and taking the time to rate us. It looks like you had a pleasant stay. Should your travels bring you back to our area, we hope you allow us to welcome you home again.

10/10 Excellent

Steve

Stayed 1 night in Aug 2023
Response from Missy on 17 Sept 2023
Dear Steve,Thanks for being our guest and taking the time to rate us. By the looks of it, I'd say you had a great stay! We hope if you are in the area again, you will consider staying with us again.

8/10 Good

Brodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
The staff at the hotel were polite and helpful. Our room was comfortable and spacious. The room was clean with the exception of the desk and desk chair which had something sticky on the seat. Overall our stay was good and convenient for our family trip to African Lion Safari.
Stayed 2 nights in Aug 2023
Response from Missy on 5 Sept 2023
Dear Brodie,Thanks for being our guest and taking the time to provide us with your feedback. I'm sorry about the cleanliness issue you faced with the desk chair and table. I hope you had a wonderful time at the Safari with your family! We hope if your travels bring you back to our area, we could welcome you home again.

8/10 Good

Patrick

Stayed 1 night in Aug 2023
Response from Missy on 17 Sept 2023
Dear Patrick,Thanks for being our guest and taking the time to rate us. It seems like you had a great stay. We hope to welcome you back again soon.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Missy on 5 Sept 2023
Dear Tara,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay. If your travels bring you back to Cambridge, we hope you allow us to welcome you home again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Matthew,Thanks for being our guest. We hope to welcome you home again soon.

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from Missy on 11 Sept 2023
Dear Michael,Thanks for being our guest. We hope you enjoyed your stay and hope should your travels bring you back to the area, you will choose us to call home again.

10/10 Excellent

Olabimpe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment, staff are professional and friendly. Good food
Stayed 1 night in Aug 2023
Response from Missy on 23 Aug 2023
Dear Olabimpe,Thanks for being our guest and taking the time to provide your feedback. It's great to hear you had some great interactions with staff. We try our best to have each and every guest feel like we are their home away from home. We hope to welcome you home again soon.

10/10 Excellent

Debbie

Stayed 2 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Debbie,Thanks for being our guest. We hope to welcome you home again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Robert,Thanks for being our guest. We hope to welcome you home again soon.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Room was clean and bed comfortable.
Stayed 1 night in Aug 2023
Response from Missy on 23 Aug 2023
Dear Jodi,Thanks for being our guest. We hope to welcome you home again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool clean room
Stayed 2 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Sandra,Thanks for being our guest. We hope to welcome you home again soon.

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Missy on 23 Aug 2023
Dear Anne-Marie,Thanks for being our guest. We hope to welcome you home again soon.

10/10 Excellent

Talat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Stayed 4 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Talat,Thanks for being our guest. We hope to welcome you home again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023
Response from Missy on 5 Sept 2023
Dear Rebecca,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay and hope to welcome you home again soon.

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Missy on 5 Sept 2023
Dear Mark,Thanks for being our guest. It seems like you had a great stay based on your rating. We hope to welcome you back should your travels bring you to Cambridge again.

10/10 Excellent

Razi, Youngstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Razi,Thanks for being our guest. We hope to welcome you home again soon.

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and very helpful. The hotel was clean and tidy and great pool and gym. My only criticism is that breakfast was very busy no very understaffed there were 2 staff members working hard but couldn’t keep up
Stayed 2 nights in Aug 2023
Response from Missy on 23 Aug 2023
Dear Nicola,Thank you for being our guest. It's great to hear that we met your cleanliness expectations and you enjoyed most of our amenities the hotel has to offer. I do apologize about breakfast. We had someone call in sick and that unfortunately didn't help and our breakfast attendants were doing the best they could given the circumstances. I hope you are willing to give us another chance, should your travels bring you back to Cambridge.

6/10 Okay

Matthew

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Missy on 23 Aug 2023
Dear Matthew,Thanks for being our guest. We hope to welcome you home again soon.

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Jul 2023
Response from Missy on 23 Aug 2023
Dear Andrei,Thanks for being our guest. We hope to welcome you home again soon.

8/10 Good

Esther

Stayed 1 night in Jul 2023
Response from Missy on 23 Aug 2023
Dear Esther,Thanks for being our guest. We hope to welcome you home again soon.

2/10 Terrible

Courtney A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Missy on 23 Aug 2023
Dear Courtney A,Thanks for being our guest. I'm sorry to see you didn't enjoy your stay. We hope you would be willing to give us another chance, should your travels bring you back to our area.