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Reviews of Four Points by Sheraton Cambridge Kitchener, Ontario

3 out of 5
Four Points by Sheraton Cambridge Kitchener, Ontario
210 Preston Parkway, Cambridge, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Reginald

Travelled with family
Liked: Property conditions & facilities
Staff were friendly, helpful and professional.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing from the moment i walked into the hotel. I was exhausted, it was raining, and i just wanted to sleep. The gentlemen at the desk was very pleasant, he offered me water, as well as warm tea, incredibly friendly, and the price was great. I will definitely stay here again.
Stayed 3 nights in Mar 2024

4/10 Poor

Bruce Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was closed, told it had issue the day before check in but doubt it. People in hazmat suits cleaning up water leaks on 4 different floors. Buckets on all floors catching water dripping. Elevator was sketchy at best but our room was on 2nd floor and elevator buttons didn’t work at all. You had to call front desk for them to send it up for you. Building in total disrepair. Rates are way too high based on these issues. Oh yah treadmill in gym was also broken and parts were spread out on floor all over gym for at least 2 days. Beds were comfortable and we slept well. Good luck if you stay here!!!
Stayed 1 night in Apr 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint that we had was the pool. The water was too cold to swim in. Other than that, everything was great.
Stayed 1 night in Mar 2024

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Up to date. Clean. Good Amenities.
Stayed 1 night in Mar 2024

6/10 Okay

Lena

Stayed 1 night in Mar 2024

8/10 Good

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my preferred property for sporting g events over the past 10 years however it is starting to show its age.
Stayed 2 nights in Mar 2024

8/10 Good

Ifeanyi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Just there
Stayed 1 night in Mar 2024

8/10 Good

Abram

Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Travelled with family
Wonderful place to stay!
Stayed 1 night in Mar 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay! Thanks
Stayed 1 night in Feb 2024

10/10 Excellent

NELSON, Toronto

Stayed 1 night in Feb 2024

6/10 Okay

Chris

Stayed 2 nights in Feb 2024

6/10 Okay

Derek

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Akiyo

Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check in and check out.
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time staying at this hotel. The place was clean enough. The building is tired and could use some upgrades. Not sure the elevator was going to make it every time I rode it.
Stayed 1 night in Jan 2024

8/10 Good

Michael, Mississauga

Stayed 1 night in Jan 2024

8/10 Good

lorraine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favourite
One of our favourite places to stay while visiting family in Cambridge. Staff is over-the-top amazing, restaurant on site is fabulous & a pool for the kids. Perfect
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

george, Woodridge

Stayed 1 night in Dec 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Albert

Travelled with partner
Liked: Staff & service, amenities
Overall not a bad stay but I would rate it slightly low being a 4 points hotel.
Stayed 2 nights in Dec 2023

4/10 Poor

Antonio

Liked: Cleanliness, property conditions & facilities
Too expensive. Especially considering there was no complimentary breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Christiane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient & easy access to Cambridge/Kitchener & highway
Stayed 2 nights in Nov 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night. The room was clean and very quiet. Staff were helpful and friendly.
Stayed 1 night in Nov 2023

6/10 Okay

Howard

Travelled with family
Liked: Staff & service
Disappointed with this 4 Points Sheraton that I discovered was also a Marriott Bonvoy property. One elevator call button was out of service. There was no complimentary 24 hour hot beverage. We sat in the lobby to enjoy the gas fireplace and witnessed the garbage container and a separate recycling container overflowing and this was during the evening (coffee cups from the morning)! The two coffee tables had also not been wiped clean. The room was not spotless with dust around the washroom sconce lighting. The the bed did not provide a comfortable sleep! Woke up with a slight back pain. The doors need to be lubricated, especially the door to the washroom. No complementary breakfast with a price starting at $16.00! The hotel did not meet expectations. Check in and out was seamless!

8/10 Good

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Tina

Stayed 1 night in Nov 2023

8/10 Good

Kevin

Stayed 1 night in Nov 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food and service was great, Front desk staff very friendly and welcoming
Stayed 1 night in Nov 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy it here with the staff, cleanliness and convenience.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed there after a friends wedding near by, excellent and easy checkin process. Very clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Craig, Val Caron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff girl was awesome
Stayed 1 night in Aug 2023

10/10 Excellent

Naghmeh

We really enjoyed stay there
Stayed 4 nights in Oct 2023

8/10 Good

Ratinder, surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First desk guy with turban so professional and very nice to explain everything
Stayed 2 nights in Oct 2023

6/10 Okay

Yanan

Liked: Cleanliness, staff & service
The heating unit in the room was loud and noisy. The TV signal was poor. Other than that the bed was comfortable and overall cleanliness was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by the staff
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Stayed 1 night in Oct 2023

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very polite, friendly and helpful. The area around the property was under construction (highway roadwork, which would be temporary). The hotel, lobby, facilities which I used, and room were excellent. My stay at the hotel exceeded expectations.
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and fabulous staff. We werent there long but would happily come back
Stayed 1 night in Oct 2023

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not worth the money
The room was dirty. Has water damage in the washroom Hallway baseboards are missing. Paint is flaking off. Not worth the money they are asking for. There continental breakfast was really expensive. Also, very basic
Stayed 1 night in Oct 2023