Property grounds

Reviews of Santa Barbara on Bombo Beach


Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

7.2/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

8/10 Good

Kathryn B.

Liked: Cleanliness
Family reunion
It was great ❤️the house is big enough to get away the spa very popular 👍view incredible walked everywhere 🥂will be back
Stayed 4 nights in Apr 2024
Response from VrboOwner on 3 May 2024
Thank you Kathryn for taking the time to leave your review. Its great to hear that your family reunion was such a success and you all enjoyed the spa and room in the house. We hope to welcome you back in the future.

10/10 Excellent

Jeanette C.

Liked: Cleanliness
Location
Nice and clean Great instructions Wonderful view
Stayed 3 nights in Feb 2024
Response from VrboOwner on 25 Feb 2024
Thank you for your 5-star review Jeanette. Its great to hear you enjoyed your stay, especially the amazing views. We hope we have the opportunity to host you again in the future.

10/10 Excellent

Paul F., Sydney, Australai

Liked: Cleanliness
Great property with great views
Great property with great views over Bombo Beach. Great location with an easy 5 min walk to the centre of Kiama.
Stayed 5 nights in Dec 2022
Response from VrboOwner on 6 Sept 2023
Thank you for a terrific 5 star review Paul. We loved hosting you and can't wait to welcome you back again in the future.

4/10 Poor

Todd M.

Disliked: Cleanliness
Inflexible
House was booked for Red Hot Summer Tour in Kiama which was rescheduled 2 days prior due to weather (NSW Floods). Contacted Managing Agent and asked if we could transfer booking to rescheduled tour dates including extra day rental plus offered additional payment to help facilitate the date change. The request was denied. Very disappointed with outcome and would not recommend staying here or using properties managed by Holiday Rental Specialists.
Stayed 2 nights in Mar 2022
Response from VrboOwner on 6 Sept 2023
Good Afternoon Todd! Thankyou for taking the time to leave a review on your stay at Santa Barbara on Bombo Beach. It is definitely unfortunate that the Red Hot Summer Tour in Kiama was rescheduled due to the excessive rain that we were experiencing at the time. Unfortunately the owner did decline your request to move the dates as the property was still entirely accessible. HRS did offer to cancel the booking for you and re-list it to see if we were able to have it rebooked, in which case you would have been provided a refund if it was booked minus the relisting fee. Unfortunately you declined this offer. Our cancellation policy is noted in our terms & conditions which you agree to upon booking. We hope you are able to enjoy the Red Hot Summer Tour later in the year.

8/10 Good

Graeme C., Sydney Australia

Liked: Cleanliness
Great family orientated property
Excellent location and outlook, we all enjoyed our week. While it didn’t detract from our stay, a few things need some TLC to bring them up to standard (eg, back decking boards loose and broken, bathroom fan very noisy, leak from under the stairs when it rained, AC in one bedroom not working). Everything else great, would recommend.
Stayed 5 nights in Jan 2022
Response from VrboOwner on 6 Sept 2023
Good Afternoon Graeme! HRS absolutely agree that Santa Barbara is in a wonderful location & we are pleased to hear that you enjoyed your stay. Thankyou for all of your feedback on the property - we have taken this all onboard! For future reference - if you make these issues known to us during your stay we will attend to them ASAP. We hope to have you back again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Corri Z.

Liked: Cleanliness
gorgeous views!
had a lovely time for our family getaway. the property was fantastic, had everything we needed and amazing views over the ocean and beach. the hot tub was a big hit! only downside was there wasn’t much available for cooking in the kitchen but luckily there were lots of options for take away close by. such a convenient location for trips into town. would love to go back & stay there again
Stayed 3 nights in Nov 2021
Response from VrboOwner on 6 Sept 2023
Hi Corri! HRS is thrilled that you had a wonderful stay at Santa Barbara on Bombo Beach. We agree that it is a great location & the hot tub is a great feature for relaxing! Thankyou for your feedback! We hope to see you again soon!

4/10 Poor

Sheree M.

Disliked: Cleanliness
Overpriced
This place was disappointing. Far too expensive for what you are getting. It would have been ok if it was 1/4 of its price - we were expecting luxury for the price but it’s tired, dirty (lots of mould and scum in the bathrooms, dirt/dust on skirtings etc). Needs maintenance - rotten deck boards, running toilet, dirty windows, broken fly screens. Lovely location but no fenced area for pets, no direct access to beach and key press (on arrival) wasn’t the one at the front door (it’s around the side of the house). Beds very hard and uncomfortable. Loads of potential but overpriced and disappointing. Won’t book again.
Stayed 2 nights in Oct 2021
Response from VrboOwner on 6 Sept 2023
Hi Sheree, thank you for taking the time to leave a review for Santa Barbara. Unfortunately Holiday Rental Specialists will not consider moving guests due to cleaning issues unless we have had the opportunity to rectify the issue. Throughout your stay you did not contact us, therefore we did not have the chance to fix the issues or provide you with an alternative solution. We appreciate your feedback and we will be sure to pass this feedback onto the housekeeper and the owner to ensure no future guests have the same experience. Holiday Rental Specialists agree with you, the location of the property is ideal for a relaxing getaway and we hope to welcome you back at one of our properties in future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great ocean views, outside spa overlooking the sea was perfect!
Stayed 4 nights in Mar 2021

4/10 Poor

Ruth P.

Disliked: Cleanliness
Needs cleaning!!
The cleanliness of the property when we arrived was atrocious!! Dog hair and sand all over the floors and furniture...hair in shower drain!! Yuck! Floor to ceiling glass doors and windows gave a beautiful frame to the beautiful view of Bombo Beach unfortunately the windows was so dirty from the inside it distracted from the view. Bedsheets in some beds dirty with stains and smell...it took us the first 2 1/2 hours of our stay cleaning the property and washing the bedsheets...we messaged estate manager and they were able to get a cleaner in the day before we left...we were there for 4 days/3 nights.
Stayed 3 nights in Dec 2020
Response from VrboOwner on 6 Sept 2023
Good Morning Ruth! Thankyou for taking the time to leave a review on Santa Barbara - we absolutely agree that the floor to ceiling windows provide an outstanding view of Bombo Beach. Regarding the cleanliness of the property as per our correspondence with you - we were notified that it was not up to standard on the 16/12 and sent the housekeeper on the morning of the 17/12. HRS believes that we acted promptly in this situation.

8/10 Good

Jade M.

Liked: Cleanliness
Beautiful views
The house has such a stunning view overlooking the water. The driveway was very steep which would be the only reason it gets 4 stars rather than 5.
Stayed 3 nights in Nov 2020
Response from VrboOwner on 6 Sept 2023
Hi Jade, thanks for taking the time to leave us a review! We hope that despite these minor issues you managed to enjoy your weekend getaway and we look forward to welcoming you back in future.

10/10 Excellent

Benjamin M.

Liked: Cleanliness
Lovely property. Very fun stay!
Very well presented. Happy to stay here again
Stayed 2 nights in Mar 2020
Response from VrboOwner on 6 Sept 2023
Hello Benjamin, thank you for taking the time to leave a review. The team at Holiday Rental Specialists are glad to hear you enjoyed your time at Santa Barbara on Bombo Beach. We agree the property is ideal for a relaxing getaway and we'd love to welcome you back in future.

6/10 Okay

Amy W.

Santa Barbara on Bombo
Overall we had a great stay away. The view was wonderful, location perfect, and house nice. A couple of things to note: 1) There is a large block of flats/house being constructed directly next door. Thankfully there was not a huge amount of work going on over the weekend, but there was construction noise from around 7am on the Saturday morning. 2) A few appliances did not work (including the dishwasher) 3) A few pieces of outdoor furniture were broken. Hopefully these will be replaced soon. 4) As we arrived back to the complex after dinner on Saturday night we discovered that there was absolutely no lighting leading from the road down the complex driveway. Given its incredibly steep gradient, this poses a major safety risk especially to people who are elderly or have an eye condition as one of our party did. We had to try to light the way with our mobile phone torches. If you are staying at this property it is probably worth taking a torch if you go out at night.
Stayed 2 nights in Feb 2020
Response from VrboOwner on 6 Sept 2023
Hello Amy, thank you for taking the time to leave a review. The team at Holiday Rental Specialists are pleased to hear you enjoyed your weekend getaway at Santa Barbara on Bombo Beach. We are happy to report all of the maintenance issues were resolved upon your departure as the technician was unable to make it during your stay. Thank you for your feedback, we will ensure to review this with the property manager. We would love to have you stay with us again in future, please keep us in mind when booking your next holiday.

8/10 Good

Tu Linh L.

overall
not bad
Stayed 2 nights in Feb 2019
Response from VrboOwner on 6 Sept 2023
Hello Tu, thank you for taking the time to leave a review. Holiday Rental Specialists are glad to hear you found the property suitable for you and your group and we hope to welcome you back in future.

8/10 Good

Verified traveller

X
Xx
Stayed 6 nights in Dec 2019
Response from VrboOwner on 6 Sept 2023
Thanks for the review. We look forward to welcoming you back in the future.

8/10 Good

Eileen W.

A few areas need attention. Hot tub was green on arrival. Washing machine stuck on one cycle.
Property manager was excellant in assisting with above issues!
Stayed 9 nights in Nov 2019
Response from VrboOwner on 6 Sept 2023
Hi Eileen, Thank you for your feedback on Santa Barbara on Bombo Beach. We hope you and your group had a great time at this property. The team at Holiday Rental Specialists strive to ensure that the guests experience is maintained before, during and after your stay at the property. We would warmly welcome you back again in the future. Warm regards, HRS

6/10 Okay

Paula G.

NOT a 5 star rated property - dirty
Expensive for what it is Thought it was 5 star rated but was really dirty and had to call realestate to get cleaner to come back out. Too many fees for cleaning etc but property was dirty on arrival. Was told due to school holidays and cleaners flat out. I said we paid full price and property should be clean. There was a cleaning fee if the bbq was not left sparkling clean, but the bbq was that rusty and dirty we couldn’t even use it. Overall NOT what we expected and would never stay there again
Stayed 2 nights in Jul 2019
Response from VrboOwner on 6 Sept 2023
Hi Paula, thanks for taking the time to leave a review. We are disappointed to hear you didn’t find the property suitable for your needs. We hope that should you choose to book again with Holiday Rental Specialists we can work closely with you to find a more suitable property for your requirements. Let us know and the bookings team would be happy to help. Holiday Rental Specialists are disappointed regarding your point of cleanliness. Our housekeepers follow a very extensive checklist to ensure the property is immaculate for your arrival. We will follow this up with the cleaners to ensure no guests incur the same issues. We hope to welcome you back in future.

10/10 Excellent

Amanda R.

Great girls weekend away
Had a wonderful weekend away with friends. Highly recommend this property.
Stayed 2 nights in Mar 2019
Response from VrboOwner on 6 Sept 2023
Hi Amanda, Thanks for the review on Santa Barbara on Bomo Beach. Wonderful news that you had a great girls trip, we are happy that you holiday home was perfect for your group. We look forward to welcoming you again.