Property grounds

Reviews of The Horse & Farrier Inn and The Salutation Inn

3.5 out of 5
The Horse & Farrier Inn and The Salutation Inn
The Salutation Inn, Threlkeld, Keswick, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 91 reviews" "
Rating 8 - Good. 20 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 0 out of 91 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marketing Manager on 19 Mar 2024
Dear Sharon,Thank you very much for your kind feedback. We hope next time we will be able to score a full 10. Kind Regards

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, cosy, dog friendly pub. Out two night stay was comfortable with great menu choice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lesley

Stayed 1 night in Dec 2023
Response from Marketing Manager on 5 Jan 2024
Thank you Lesley for your top score. We hope to see you again soon.Kind Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, room comfort
Christmas in lakes
Lovely Christmas Break. Staff very friendly. Great vegan options. Christmas Day lunch lovely.
Stayed 4 nights in Dec 2023
Response from Marketing Manager on 5 Jan 2024
Thank you very much for your wonderful feedback, Patricia. We were over the moon to read that you had such a lovely stay with us. We already look forward to your next visit.

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marketing Manager on 5 Jan 2024
Thank you very much Brian for giving us a top score.We look forward to your next visit.Kind Regards

6/10 Okay

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect, except....
This was a birthday/ anniversary trip for 2 nights. Check-in was great, with friendly and welcoming staff. The pub itself and our room were warm, cosy, and really nicely decorated. The food was great: both the full Cumbian breakfast and the evening meal we had on the Saturday night. The reason I've given 3 stars out of 5 is that we had such a bad night last night (Saturday). We expect noise from the bar when we're staying in a pub; after all, the buildings are typically old and don't have sound insulation. However, given that the bar closes at 11.00pm, and allowing time for people to drink up and leave, it seems reasonable to hope that things will be quiet by midnight - but they weren’t. We were in room 6, above the far end of the bar. By 1.00 in the morning I couldn't take any more and went downstairs to ask for the noise to stop. To my surprise there was a member of staff there, who must have known how easily the sound travels but was allowing the noise to continue. It's such a shame to have to include this in my review, because otherwise we had a lovely stay. But consideration needs to be given to guests who are upstairs trying to sleep, especially if they are planning an early start for a long walk or climb, as many people must be who stay at this pub.
Stayed 2 nights in Dec 2023
Response from Marketing Manager on 5 Jan 2024
Dear Nicola,Thank you so much for taking the time to write a review. We were sorry to hear that your stay was disturbed by this unfortunate encounter. Please allow me to express our sincere apologies and rest assured that we have taken the appropriate measures to address the problem. However, we were pleased to read that you enjoyed our food and found our rooms cosy and warm. We hope that we will see you again in the near future and we can guarantee that your stay will be just very enjoyable.

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Marketing Manager on 5 Jan 2024
Amazing, thank you so so much, Peter. We were so happy that you had a lovely stay at our Inn. Kind Regards

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great service (Keith is a legend!) and excellent, great value food. Only a 5 minute drive to Keswick and a great base for walks in the fells.
Stayed 2 nights in Nov 2023
Response from Marketing Manager on 5 Jan 2024
Thank you so much for your kind words, Danny. Our team here at the Horse & Farrier is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope to see you again in the near future.Kind Regards

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply fantastic option. Warm friendly staff from the off. Stayed in a suite which was really pleasant. Food was excellent. Drying room for wet hiking clothes was a bonus.
Stayed 1 night in Nov 2023
Response from Marketing Manager on 5 Jan 2024
Dear Phil,Thank you so much for taking a moment to share your experience at the Horse & Farrier. We are so pleased to hear your stay was so enjoyable. We already look forward to welcoming you back again soon. Kind Regards

8/10 Good

john

Stayed 1 night in Nov 2023
Response from Marketing Manager on 5 Jan 2024
Dear John,Thank you very much for your kind feedback. Hopefully next time we can score a full 10.See you soon.Kind Regards

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great overnight stop
Overnight stop in a good inn with a first class restaurant
Stayed 1 night in Oct 2023
Response from Marketing Manager on 31 Oct 2023
Thank you so much, Roger for your lovely feedback! We’re thrilled to hear you enjoyed your experience at the Horse & Farrier, especially our homemade meals.We hope to see you soon.Kind Regards

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Staff were great and our room very comfortable. Will definitely return.
Stayed 2 nights in Oct 2023
Response from Marketing Manager on 31 Oct 2023
Dear Elaine,It is great to hear that you had an enjoyable experience at the Horse & Farrier. Our team will be happy to hear that their hard work has paid off!Hope to see you soon.Kind Regards

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in the lakes
Cosy little inn.
Stayed 2 nights in Oct 2023
Response from Marketing Manager on 31 Oct 2023
Dear Emily,We’re so grateful that you took the time to share your feedback with us. It is always a pleasure to serve customers like you. Have a wonderful day!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place to stay, fabulous food and good service from hardworking friendly staff. Very busy restaurant and bar with a great drinks menu, limited food menu and daily specials. Food was excellent, (and large portions). Outside had a large seating area. (only gripe is that they do not have a small residents sitting room. If you want a quiet drink at the bar when it's busy there is no room, or you sit outside. We stayed for 3 nights in one of the smaller rooms, very compact bathroom which included very good shower, a small sink and toilet. Only gripe is that the towel rail was too high on the wall above the toilet and only 1 narrow glass shelf above the sink. The bedroom had a kettle and tea/coffee, tv, hairdryer, very comfy bed, pillows not so comfy (but that's my personal opinion) . There was a desk and a chair and a cubby hole with hangers in the wall for clothes. Room was above the kitchen but that never bothered us and was very quiet after the kitchen closed. Had 3 great night's sleep. We will definitely stay again.
Stayed 3 nights in Sep 2023
Response from Marketing Manager on 31 Oct 2023
Dear Barbara,Thank you for taking the time to post a review of our Inn. We are so happy to hear that you enjoyed your time at the Horse & Farrier. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kind Regards

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Marketing Manager on 31 Oct 2023
Thank you so much for giving 10 out of 10. You made our day!Kind Regards

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Marketing Manager on 31 Oct 2023
Thanks for the review! We hope to see you again in the future.Kind Regards

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marketing Manager on 14 Sept 2023
Hi Tina, thank you so very much for your great rating. We were glad that you enjoyed your visit. Hopefully, see you soon.Kind Regards

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marketing Manager on 22 Aug 2023
Thank you very much Richard for you feedback. We hope to see you again soon. Kind Regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marketing Manager on 3 Aug 2023
Dear Brian, thank you very much for your great rating. We hope to see you again soon.Kind Regards

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great pub in great location at a very good price. Amazing evening meal. Floorboards quite thin so could hear downstairs when in room however was quiet 11pm onwards. Breakfast was spot on, pastries would have made it 5 out 5. Overall don’t hesitate to stay here if I’m Keswick area!
Stayed 1 night in Jun 2023
Response from Marketing Manager on 3 Aug 2023
Thank you very much Chris for taking the time to write your review. We were happy to read you had a lovely stay at the Horse & Farrier. We will definitely mention your comment about adding pastries to our continental breakfast option. We hope to see you again soon.Kind Regards

10/10 Excellent

Cassian

Stayed 1 night in Jun 2023
Response from Marketing Manager on 27 June 2023
Thank you very much for your wonderful rating. We hope to see you again soon.Kind Regards

10/10 Excellent

dave

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Marketing Manager on 23 June 2023
Dave, thank you very much for your wonderful rating. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marketing Manager on 23 June 2023
We were glad to read that you enjoyed your stay. Thank you so so much for your feedback.Kind Regards

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
gorgeous historic inn with great food and beautiful walking paths in the area
Stayed 1 night in May 2023
Response from Marketing Manager on 25 May 2023
Dear Kristen,Thank you so much for taking the time to write your great review. We were so pleased to read that you loved our Inn, a special little place beneath Blencathra. We all work very hard to ensure that our guests enjoy their visit to this beautiful part of the world. We even managed to persuade the sun to stay for a bit longer. We hope to see again you sometime in the future.Kind Regards

10/10 Excellent

Amy

Stayed 1 night in May 2023
Response from Marketing Manager on 25 May 2023
Hi Amy, thank you very much for your amazing rating. We are looking forward to seeing you again.Kind Regards

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views of Halls fell ridge (Blencathra) from the garden.
Stayed 1 night in May 2023
Response from Marketing Manager on 11 May 2023
Good Afternoon Warren,Thank you so much for your kind rating. We are fortunate to be situated in such a beautiful part of the world. We look forward to your next visit.Kind Regards

10/10 Excellent

Howard

Stayed 1 night in Apr 2023
Response from Marketing Manager on 2 May 2023
Thank you Howard for such a great rating. We are glad that your visit at the Horse & Farrier went well. We look forward to seeing you again soon.Kind Regards

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Would definitely stay again without hesitation, lovely friendly staff, very clean and well decorated rooms. We ate dinner and breakfast here and the food and service was faultless! Very accommodating
Stayed 1 night in Mar 2023
Response from Marketing Manager on 16 Mar 2023
Dear Emma, Thank you so so much for your kind words. We are over the moon knowing that you had a lovely stay at our Inn and we already are looking forward to seeing you again soon. KInd Regards

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Marketing Manager on 13 Jan 2023
Thank you for your brilliant rating, F. We hope to see you soon.Kind Regards

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay Great food
Response from Marketing Manager on 13 Jan 2023
Dear Marion, thank you so much for your lovely words. We were very happy to read that you enjoyed your stay. We hope to see you again next time you are visiting the Lake District.KInd Regards

6/10 Okay

PETER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to its rating
Felt let down by this place. It has great reviews on T/A which is why we booked it. Generally the place needs a good deep clean and the paintwork sorting - chipped paintwork everywhere, and getting the vac out would help. All the light fittings were grubby. The windows were grbby too. Our double bed in the "suite" had what felt like a metal bar down the middle where the two singles were pushed together. Not helping cuddles ! Heating goes off early so bear this in mind when you are sleeping in a room with no double glazing in winter. Staff were good and the breakfast one of the best I have had in a while. BUT Mr Dyson and Mr Sheen need to pay a visit.
Stayed 1 night in Jan 2023
Response from Marketing Manager on 19 Jan 2023
Dear Peter,Thank you for taking your time to write your review. We would like to express our sincere apologies that your stay did not much your expectations. We work very hard to deliver exceptional experience to our customers and unfortunately we felt short in your case for which please accept our sincere apologies. I can assure you that we have taken your feedback seriously and addressed the issue with our Housekeeping Team. However we wish you would mention your concerns to us during your stay which would give us the opportunity to improve your experience. We would love for you to come and visit us next time you are visiting the Lake District so we can proof to you that reviews on TA are mirroring our high standards of hospitality. Kind Regards

10/10 Excellent

Steven Lang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Marketing Manager on 13 Jan 2023
Dera Steven, thank you very much for your amazing rating. We are looking forward to seeing you soon.Kind Regards

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming pub with nice rooms
The accommodation was great, very old pub with low ceilings but the rooms were lovely and fully equipped. The pub itself is very nice with good food and beer, and the staff were very friendly. The breakfast was also fantastic. Thanks.
Stayed 1 night in Dec 2022
Response from Marketing Manager on 13 Jan 2023
Thank you so much, Dave, for your kind words. We were delighted to hear that you enjoyed your stay and that our team looked so well after you. We are always trying to make every single customer coming through our door feel very special. We hope to see you in the near future again.KInd Regards

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakes Break
Great weekend spoilt a little by the noise from the bar until 1-30 in the morning on the friday night
Stayed 2 nights in Oct 2022
Response from Marketing Manager on 1 Nov 2022
Dear Alan,Thank you for taking your time out to write your review. Please accept our sincere apologies for the unfortunate event. We would like to assure that this is not a regular occurrence and that we addressed this matter accordingly. Our team is looking forward to seeing you again at the Horse and Farrier.Kind Regards

10/10 Excellent

Donghui, Nashua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice B&B
Stayed 1 night in Oct 2022
Response from Marketing Manager on 1 Nov 2022
Thank you Donghui for your kind words. We hope to see you again sometime in the future.Kind Regards

10/10 Excellent

Muriel

Stayed 1 night in Sep 2022
Response from Marketing Manager on 1 Nov 2022
Thank you very much for your perfect rating Muriel. We hope to see you soon.Kind Regards

8/10 Good

Mark, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
As soon as we arrived the staff were so friendly.We were shown to our room which was at the back so it was peaceful we booked a table for dinner just as well because it was full.What a meal it was fantastic we slept well in comfy beds and then down to a lovely breakfast.We will be stopping there again
Stayed 1 night in Sep 2022
Response from Marketing Manager on 1 Nov 2022
Dear Lindsay, we were pleased to read that you had such a lovely stay at our Inn, Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We are looking forward to your next stay.Kind Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Great hotel. Service was superb. Room was lovely. Food was very good and all the staff were great, going out of their way to make your stay. Great location with lovely views. Will stay again.
View from the room
Stayed 1 night in Sep 2022
Response from Marketing Manager on 1 Nov 2022
Thank you Alan for your wonderful review. Our team at the Inn really appreciate your kind words. We look forward to your next visit.Kind Regards

8/10 Good

PETER

Stayed 1 night in Aug 2022
Response from Owner on 15 Aug 2022
Peter thanks for your kind review we look forward to welcoming you back soon

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in the Lakes
Lovely hotel in the lakes which is a local popular pub with rooms upstairs. Rooms are small but functional with an en-suite Bath / shower, double bed and tea and coffe facilities. TV with basic channels. Breakfast was lovely and filling in the morning. Doggy friendly. Our only issue was a rearward facing room and the chefs would often come out and talk. There language a lot of the time was flowery and colourful which was a little unpleasant and they need to be reminded there are guests in the room
Stayed 5 nights in Jul 2022
Response from Owner on 28 July 2022
Graham thank you for your review and the positive observations - we can only apologise for the issues with staff at the rear we have already taken this up with the Head Chef We very much appreciate this kind of constructive criticism as as the owners it is difficult to see customer issues like the one you describe. We have also taken action in the longer term and have a plan (soon to go for planning) to create a building at the rear to replace the set up at the rear of the building. This will mean a better view from the rear rooms and the staff will not be under the windows. Thanks again for the observations

10/10 Excellent

Marwood

Stayed 2 nights in Jul 2022
Response from Owner on 28 July 2022
Marwood - thanks for your kind rating - hope to welcome you again soon

10/10 Excellent

Stacy, Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed to be loved by locals and people were very friendly and down to earth. The room was lovely and fresh. The surrounding hills made it seem tucked away and kind of like a secret getaway. Wish we could’ve stayed longer!
Stayed 1 night in Jun 2022
Response from Owner on 28 July 2022
Stacy thank you for your kind comments and delighted you enjoyed your stay with us - we love the area and like your description of “a secret getaway” We look forward to welcoming you back soon Thanks and see you soon

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend walk8 g break
Perfectly located with direct access onto Blencathra just up the road from Keswick. The staff were fantastic, couldn't be any more helpful, food was excellent snd the room was lovely. Will return, highly recommend.
Stayed 1 night in Jul 2022
Response from Owner on 28 July 2022
G look forward to welcoming you again soon - thank you for your kind comments about staff and food and your observations about the superb surroundings of Blencathra- it certainly has spectacular scenery and walks Right on the doorstep thanks again

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used as a base for hiking in the area.
Excellent restaurant. The dinner was super tasty. Breakfast was a tad basic but they were super short staffed which did show. It did the job though. The room was comfortable and had everything you would want for your stay.
Stayed 1 night in Jun 2022
Response from Owner on 28 July 2022
Sarah - thank you for your kind rating - we look forward to welcoming you in the future and by all means give us some suggestions about additions to the breakfast menu Thanks see you soon

10/10 Excellent

Paul

Stayed 1 night in Jun 2022
Response from Owner on 28 July 2022
Thank you for your kind rating - we look forward to welcoming you again soon

10/10 Excellent

Robert

Stayed 1 night in May 2022

10/10 Excellent

Michelle

Stayed 1 night in Apr 2022
Response from Marketing Manager on 7 May 2022
HI Michelle, Thank you very much for your amazing rating. We look forward to seeing you again in the near future. Kind Regards

4/10 Poor

Marion

Liked: Cleanliness
Staff very friendly and helpful. Breakfast was excellent. Despite having very few guests we were given a room right over the bar The first night was so noisy that at 1am I had to get up and go downstairs to ask people (and the barman) to be quiet. Was told next morning that it can be difficult when house guests want to have a late drink. They weren’t house guests. They were wearing outdoor clothing and had a dog. Second night was fine after our complaint. Room also had little privacy as it looked straight into the front car park We were very disappointed having specifically chosen what seemed to be a quiet rural inn
Stayed 2 nights in Mar 2022
Response from Marketing Manager on 15 Apr 2022
Dear Marion, We were very saddened to hear that you your experience did not match your expectations. We understand your disappointment and would like you to know that it is very important to us that our customers are satisfied. We have taken steps to ensure that such a situation won't repeat in the future by addressing the issue with our front of house team. Please accept our sincere apologies and we are hoping that you will visit us sometime in the future so we can proof to you that it was a one of unfortunate event. On the brighter note we were pleased to read that you enjoyed our traditional Cumbrian Breakfast and our you enjoyed our friendly atmosphere. Kind Regards

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Marketing Manager on 7 Feb 2022
Dear Claire, Thank you for taking your time to give a perfect rating. We hope to see you soon. Kind Regards