Feature Double Room with Sofa Bed
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Reviews of Royal Oak at Keswick

4 out of 5
Royal Oak at Keswick
Main Street, Keswick, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 200 out of 292 reviews" "
Rating 8 - Good. 76 out of 292 reviews" "
Rating 6 - Okay. 12 out of 292 reviews" "
Rating 4 - Poor. 2 out of 292 reviews" "
Rating 2 - Terrible. 2 out of 292 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Travelled with partner
Liked: Amenities
Room was a cozy room evetthing you needed but just to small for 2 people
Stayed 3 nights in Apr 2024

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Royal Oak this weekend. We loved it from start to finish. Room was lovely. Spacious and comfortable. We did get an upgrade which was a very lovely surprise. Breakfast was 5 star. We had dinner in the hotel one of the nights - again it was amazing. Very busy but that shows how good it is. Overall we loved it and would definitely recommend it to others. The staff were so welcoming, friendly and helpful which really adds to the experience. Our dog even got treated like royalty! Thank you for making our little break so great. We’ll definitely return!
Stayed 2 nights in Apr 2024
Response from Laura on 16 Apr 2024
Dear Julie,Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us. I do hope we will have the opportunity to welcome you back again in the near future or perhaps tempt you to visit one of our sister properties. You can find out more at www.thwaites.co.uk.Kind regards, Laurasupervisor

10/10 Excellent

Joanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay. This hotel is so dog friendly. The staff were amazing. Everyone is so friendly and helpful. Cant recommend this place enough. We will definitely be returning.
Stayed 2 nights in Mar 2024
Response from Vanda on 10 Apr 2024
Dear Joanne,Thank you for taking the time to give us your feedback following your recent stay with us. I am so pleased to read that you enjoyed your stay with us and it was lovely to read your comments about our staff.I do hope we will have the opportunity to welcome you back again in the near future.Kind regards, Vanda SiposAssistant Manager

10/10 Excellent

Amberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the time checked in the housekeeping hosts sought to make sure we had what we needed and were comfortable. We needed to leave earlier than breakfast serving time to catch our train and the kitchen was kind enough to send us with a take away. I’d highly recommend this hotel because of their attentiveness to us personally.
Stayed 1 night in Mar 2024
Response from Laura on 4 Apr 2024
DearAmberleyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsLaura,Team leader

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. The food was good and staff were helpful in the bar and dining room. It was warm comfortable and clean
Stayed 2 nights in Mar 2024
Response from Tamas on 27 Mar 2024
Dear Ann,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsImre Tamas-Szasz Assistant Manager Royal Oak Keswick

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Room was well equipped including coffee machine. Staff at breakfast were excellent, so friendly and professional. Great location in the centre of Keswick next to all the shops, restaurants and bars.
Stayed 2 nights in Mar 2024
Response from Vanda on 18 Mar 2024
Dear Alison,It was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again.Kind regards,Vanda SiposAssistant Manager

10/10 Excellent

Moe, Aptos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable room, great breakfast, very friendly staff. Overall, great choice.
Stayed 1 night in Mar 2024

8/10 Good

Mudra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Vanda on 1 Mar 2024
Dear Mudra,Thank you for your feedback, we look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay at the Royal Oak. Staff were super friendly and went out there way to make sure our stay was a good one. They also made a big fuss of my 6 month old Golden Retriever who ate like a king! Food was great and the location couldnt have been nire perfect. Thank you so much to everyone!
Stayed 3 nights in Feb 2024
Response from Tamas on 16 Feb 2024
Dear Stephen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsImre Tamas-Szasz Assistant Manager

10/10 Excellent

Kenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Vanda on 30 Jan 2024
Dear KennThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manager

6/10 Okay

Devon

Stayed 1 night in Dec 2023
Response from Vanda on 28 Dec 2023
Dear Devon,Thank you for taking the time to let us have your feedback.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsVanda SiposAssistant Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star across the board
Excellent location, well presented rooms all in good style with the location, nice hotel, breakfast was good and not greasy for a full english, very very dog friendly, loved this about the place and the staff clearly all dog people. Will definitely stay again
Stayed 1 night in Dec 2023
Response from Vanda on 24 Dec 2023
Dear David,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy!
Fantastic cosy hotel with the most wonderful staff who make you feel so relaxed and looked after. Only minor issue was the glass sliding shower door which came off its rollers.
Stayed 2 nights in Dec 2023
Response from Vanda on 17 Dec 2023
Dear Guest,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us. Thank you so much for your kind words about the staff and the hotel it is much appreciated.We look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy location 2 minutes to local bus , very good for the bars and restaurants
Stayed 2 nights in Dec 2023
Response from Vanda on 17 Dec 2023
Dear Thomas,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manager

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional visit
Travelling for business, excellent food - staff really friendly and go above and beyond.
Stayed 1 night in Dec 2023
Response from Vanda on 15 Dec 2023
Dear Jennifer,Thank you for your feedback, I am delighted to hear you enjoyed your stay and dinner. We really appreciate your kind words about our staff it means the world to us.We look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manager

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place was really dog friendly cute little rooms
Stayed 1 night in Dec 2023
Response from Vanda on 10 Dec 2023
Dear Abbie,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsVanda SiposAssistant Manger

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was really good The staff are so friendly. Experienced and helpful. The only downside was that the shower cubicle was a little small.
Stayed 2 nights in Nov 2023
Response from Tamas on 20 Nov 2023
Dear John,Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind regards, Imre Tamas-Szasz Assistant Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keswick Break
From the moment we arrived to the minute we left, the hospitality we received from the warm welcoming, friendly staff was incredible. Our dog was spoilt rotten with love and treats. Both Sunday lunch and Breakfast were beautiful. Our room was modern and very clean. But without doubt the staff make this such a special place.
Stayed 1 night in Oct 2023
Response from Tamas on 24 Oct 2023
Dear Simon,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsImre Tamas-Szasz Assistant Manager

10/10 Excellent

Anita

Stayed 2 nights in Oct 2023
Response from Tamas on 22 Oct 2023
Dear Anita,Thank you for your 5 star , I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsImre Tamas-Szasz Assistant Manager

10/10 Excellent

Halle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keswick Gem
This place is a gem. Great food, great service, reasonable price and conveniently situated in the middle of Keswick with 5 minute walking access to everything that Keswick has to offer including Lake Derwent Water.
Stayed 3 nights in Sep 2023
Response from Tamas on 22 Oct 2023
Dear Halle, Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards, Imre Tamas-Szasz Assistant Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time
Our first time in this hotel and we were very impressed by the overall standards
Stayed 2 nights in Sep 2023
Response from steve on 20 Sept 2023
Dear JamesThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O'HaraGeneral Manager

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely!
Lovely, lovely stay. Stayed here years back and still just as wonderful. Staff are very attentive and welcoming. Breakfast is fab!! Really recommend to anybody wanting to stay in Keswick. Location also great. Slight bit of noise from the street but what do you expect if you want to be so central! Fab fab fab - thank you.
Stayed 2 nights in Sep 2023
Response from steve on 15 Sept 2023
Dear Rose,Thank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to The Royal Oak again soon.Kind regards, Steven O'HaraGeneral Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Fab staff. Wonderful breakfast.
Stayed 2 nights in Aug 2023
Response from Vanda on 12 Aug 2023
Dear BarbaraThank you for your feedback, I am delighted to hear you enjoyed your stay with us.It was lovely to read your comments. Thank you so much for letting us know about your stay. It is really important to us, and we do share it with our team.I hope you are enjoying the rest of your holiday and we hope to see you again soon.Kind regardsVanda SiposAssistant Manager

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay at Royal Oaks Breakfast was delicious. Coffee was great. Good choice of dishes for dinner Close to everything Rooms cosy and dinning rooms lovely and relaxing.
Stayed 2 nights in Jul 2023
Response from Tamas on 3 Aug 2023
Dear Leanne,It was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again soon.Kind regards, Imre Tamas-Szasz Assistant Manager

10/10 Excellent

Christopher, St Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tamas on 1 Aug 2023
Dear Christopher,Thank you for your 5 Star feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards Imre Tamas-Szasz Assistant Manager

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, warm cosy feel in the room was lovely. Staff are super friendly and accommodating. Breakfast was delicious with lots of options. Definitely would stay here again.
Stayed 3 nights in Jul 2023
Response from steve on 29 July 2023
Dear ParisThank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to The Royal Oak again soon.Kind regards,Steven O'HaraGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This property is situated in a great location in the center of Keswick. Breakfast and food in the restaurant was excellent. The rooms complemented the historical character of the building. The staff were very pleasant and responsive.
Stayed 2 nights in Jul 2023
Response from steve on 29 July 2023
Dear PaulIt was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again or perhaps even tempt you to explore one of our sister properties – you can find out more at www.houseofdanielthwaites.co.uk.

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from steve on 19 July 2023
Dear SarahThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O'HaraGeneral Manager

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort cosy
As always a real treat, Breakfast is amazing
Stayed 2 nights in Jul 2023
Response from steve on 19 July 2023
Dear PhilThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O'HaraGeneral Manager

2/10 Terrible

Mike

Stayed 2 nights in Jul 2023
Response from steve on 16 July 2023
Dear MikeThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Whilst I wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsSteven O'HaraGeneral Manager

6/10 Okay

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and poor customer service.
The hotel room carpet is very dirty. The hotel can be noisy at times. Finally the management needs to work on the art of customer service and respect their customers when making a request.
Stayed 2 nights in Jul 2023
Response from steve on 12 July 2023
Dear JosephThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Whilst I wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsSteven O'HaraGeneral Manager

10/10 Excellent

Sian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Every was great.
Stayed 1 night in Jun 2023
Response from steve on 21 June 2023
Dear SianThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O'HaraGeneral Manager

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation. Rooms are quirky. Manager is extremely helpful in all aspects. Recommended.
Stayed 1 night in May 2023
Response from steve on 16 June 2023
Dear AnnetteThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven o'HaraGeneral Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was in a great location,breakfast was lovely and staff two,will definitely stay again
Stayed 2 nights in Apr 2023
Response from chris on 20 Apr 2023
Thank you for the 5 star review Paul.Kind regardsChrisGeneral Manager

10/10 Excellent

John

Stayed 2 nights in Apr 2023
Response from chris on 20 Apr 2023
Thanks for the 5 star review JohnKind regardsChrisGeneral Manager

8/10 Good

David, Stourbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay once again. Loud conversations between staff should not be in earshot of customers e.g. at breakfast.
Stayed 1 night in Apr 2023
Response from Chris on 14 Apr 2023
Hi davidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsChrisGeneral Manager

10/10 Excellent

Melanie

Stayed 2 nights in Mar 2023
Response from Chris on 8 Apr 2023
Thank you for the 5 star review MelanieKind regardsChrisGeneral Manager

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Best dog friendly stay I’ve ever had.
We stayed one night on the way back from Scotland to London with our dog. They staff were very welcoming and friendly. They LOVE dogs so it was a holiday for our pup aswell. They also do a doggy dinner of mash, chicken and gravy for £1.60!! Food was good, room was Cozy, loads to do around town. Have already recommended it to friends. We would stay again for sure
Stayed 1 night in Mar 2023

10/10 Excellent

Alice

Stayed 1 night in Mar 2023
Response from chris on 14 Apr 2023
Thank you for the 5 star review AliceKind regardsChrisGeneral Manager

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location. Friendly staff and felt very welcome with the doggo. Room was lovely.
Stayed 1 night in Mar 2023
Response from steve on 21 Mar 2023
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O'Hara Relief General Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel right in the centre. Car parking a few minutes away.
Stayed 2 nights in Mar 2023
Response from steve on 21 Mar 2023
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O'Hara Relief General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pub hotel decorated beautifully very clean offering a very good breakfast. However we found the room noisy, having been woke up early with dogs baking and bins being emptied.
Stayed 1 night in Mar 2023
Response from chris on 9 Mar 2023
Good morningThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsChrisGeneral Manager

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this comfortable friendly hotel
Check in
Stayed 2 nights in Feb 2023
Response from Chris on 3 Mar 2023
Hi PaulaThank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again very soon.Kind regards, ChrisGeneral Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place, fantastic staff.
What a brilliant inn! A great bar with a fabulous selection of local ales, plus the standard largers and beers. Check in was friendly and efficient. The room, warm and cosey with a lovely, comfortable bed, plenty of storage and a good sized, clean bathroom. The shower was fantastic - hot and powerful. Breakfast was lovely, plenty of choice and good quality. But the best thing about the place was the staff - absolutely fantastic, every one of them. Friendly, cheerful, helpful and couldn’t do enough for you. I’d stay again in a heartbeat and would thoroughly recommend.
Stayed 3 nights in Feb 2023
Response from steve on 26 Feb 2023
Dear IanThank for taking the time to review your stay with us.I am delighted you had a wonderful experience with us. I will pass on all your amazing comments to the Team.we cant wait to welcome you back to The Royal Oak again in the very near future.Kind RegardsSteven O' HaraRelief General Manager

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy and lovely staff.
Stayed 1 night in Feb 2023
Response from steve on 17 Feb 2023
Dear AnneThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsSteven O' HaraRelief General Manager

8/10 Good

Edward

Stayed 2 nights in Feb 2023
Response from Chris on 11 Mar 2023
Thanks for the 4 star review EdwardKind regardsChrisGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very old, but updated in the best way...great character with modern amenities and very clean. Room was pretty tiny.
Response from Chris on 21 Jan 2023
Good evening LisaThank you very much for your feedback, I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind regards, ChrisGeneral Manager

10/10 Excellent

Phillip

Stayed 1 night in Jan 2023
Response from chris on 26 Jan 2023
Thank you for your 5 star rating PhillipKind regardsChrisGeneral Manager

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant food!
Extremely friendly staff, great selection of local ales. Food was exceptionally good, large portions served piping hot. Brilliant central location with several carparks located nearby. The hotel is extremely dog friendly.
Stayed 2 nights in Jan 2023
Response from Chris on 20 Jan 2023
Hi JamesThank you for your feedback, I am delighted to hear you enjoyed your visit to the Royal Oaks and look forward to welcoming you back again soon.Kind regardsChrisGeneral Manager