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Great place to stay if youhave to be at the airport at 4 am
Kerri
Stayed 1 night in May 2024
Response from Harman on 16 May 2024
Dear Kerri, We appreciate your presence and the feedback you've shared. It brings us joy to hear that you had a great experience during your stay. We eagerly anticipate your return.
Rooms were clean and quiet, despite it fully fully booked over the weekend. View from the window was beautiful and we could watch the planes take out and land at the airport across the street. Love that Starbucks was just across the parking lot.
Christine
Stayed 3 nights in May 2024
Response from Harman on 16 May 2024
Dear Christine, Thank you for your fantastic review. We were delighted to learn that you had a generally positive experience during your recent visit, and we're grateful for your remarks about our hotel's convenient proximity to the airport. Your feedback will be passed on to our team, and we eagerly anticipate the opportunity to welcome you back for another stay in the future.
Good restaurant on the property.
Front desk staff not very friendly or knowledgeable.
marie
Stayed 2 nights in May 2024
Response from Anuj on 13 May 2024
Hi Marie,Thank you for staying with us and sharing your valuable feedback. We sincerely apologize for the inconvenience you may have had during your interaction with our front desk staff. Please feel free to reach out directly to us and help us understand how we can rectify this. We hope you will give us an opportunity to be of service. Regards,
6/10 Okay
John
10 May 2024
Liked: Cleanliness
TV sound poor. muffled
For wake up call could be louder
John
Stayed 1 night in Apr 2024
Response from Anuj on 13 May 2024
Hi John,Thank you for staying with us and sharing your valuable feedback. We have noted your feedback and appreciate your time and suggestions. We have shared your recommendations with our concerned team to rectify this. We hope to welcome you back soon.Regards,
It's very close to the airport. They have a shuttle that will pick you up curbside. Very clean. Wonderful little hotel.
Andy
Stayed 1 night in May 2024
Response from Anuj on 4 May 2024
Hi Andy,Thank you for staying with us and sharing your feedback. We are glad to know that you enjoyed your stay. We look forward to welcoming you back.Regards,
Hi Yvan,Thank you for staying with us and sharing your feedback. We are glad to know that you enjoyed your stay. We look forward to welcoming you back.Regards,
8/10 Good
Brad
1 May 2024
Liked: Cleanliness, staff & service
Brad
Stayed 1 night in Apr 2024
Response from Anuj on 4 May 2024
Hi Brad,Thank you for staying with us and sharing your feedback. We are glad to know that you enjoyed your stay. We look forward to welcoming you back.Regards,
I like this hotel because its close to airport and UBCO. it has a good restaurant as well
Christina
Stayed 1 night in Apr 2024
Response from Neha on 29 Apr 2024
Hi Christina,Thanks, for your sharing your valuable experience at our property. We do appreciate your time.Looking forward to welcome you againWarm Regards,
Are round property could be improved- especially for dogs
Frank
Stayed 1 night in Apr 2024
Response from Neha on 25 Apr 2024
Hi Frank, Thank you for your recent stay with us and for taking the time to share your feedback.As your concern, regarding the area for the pets where you can take them on walk like parks. We will take this into consideration, As, we always ensuring a comfortable and memorable stay for both you and your furry friends a top priority for us. We look forward to welcoming you and your four-legged companion back in the future.Warm Regards,
10/10 Excellent
Marian
24 Apr 2024
Marian
Stayed 1 night in Apr 2024
Response from Harman on 16 May 2024
Dear Marian,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.
Always convenient location from Airport with amenities nearby. Clean rooms and well organized
Patrick
Stayed 2 nights in Apr 2024
Response from Neha on 25 Apr 2024
Hi Patrick, Thank you for staying with us and rating us 5/5 on Expedia.com. We are glad to know that you enjoyed your stay. We look forward to welcoming you back soon. Regards,
10/10 Excellent
Zaida
17 Apr 2024
Zaida
Stayed 1 night in Apr 2024
Response from Neha on 8 May 2024
Dear Zaida,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Your kind words truly mean a lot to us. We hope to welcome you back again soon!Warm regards,
10/10 Excellent
Mark
17 Apr 2024
Liked: Cleanliness
Mark
Stayed 1 night in Apr 2024
Response from Anuj on 22 Apr 2024
Hi Mark,Thank you for staying with us and rating us 5/5 on Expedia.com. We are glad to know that you enjoyed your stay. We look forward to welcoming you back soon.Regards,
Response from Stacy Thacyk - Front Office Manager on 16 Apr 2024
Dear Veronika,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.
10/10 Excellent
Vikki
16 Apr 2024
Vikki
Stayed 1 night in Apr 2024
Response from Neha on 8 May 2024
Dear Vikki,I hope this message finds you well!I wanted to take a moment to express my sincere gratitude for your recent review and the fantastic 5-star rating you gave us. Your kind words and positive feedback truly mean the world to us.Warm Regards,
Lovely staff, comfy bed. TV was a bit of a challenge. Couldn't get the caption to disappear. Difficulty changing channels. Otherwise the room was clean and comfortable
smiljana mary
Stayed 1 night in Apr 2024
Response from Harman on 14 Apr 2024
Dear Smiljana Mary, We greatly appreciate your presence as our guest and your generous praise of our hospitality. It brings us joy to hear about the outstanding and attentive care our team members deliver. It's the dedication of our staff that sets our hotel apart, and we value your feedback immensely. We eagerly anticipate the opportunity to welcome you back to the Four Points by Sheraton Kelowna Airport.
Dear Paul, Thank you for your fantastic review. We were delighted to learn that you had a generally positive experience during your recent visit, and we're grateful for your remarks about our hotel's convenient proximity to the airport. Your feedback will be passed on to our team, and we eagerly anticipate the opportunity to welcome you back for another stay in the future.
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Christine,We are delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we are grateful for your feedback. We look forward to having the opportunity to welcome you back in the future.
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Nadine, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Four Points by Sheraton Kelowna Airport. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
4/10 Poor
Breanna
Travelled with family
8 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There were questionable toys left in our room when we showed up, I booked this hotel for the slide at the pool for my child and the front desk told us the slide hasn’t been open for a year. Also when asked about hooking up my sons PlayStation to the tv we were told new tvs are in the budget for next year.
Nothing was done for the unsatisfactory stay of 250$
Breanna
Stayed 1 night in Apr 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Breanna,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. On behalf of the hotel, please accept my apologies for the dissatisfaction you experienced during your visit. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your housekeeping concerns have been shared with our housekeeping leaders to ensure this is an isolated incident. The waterside has been closed since 2020 and we would like apologize for the disappointment this caused during your stay. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.
Wonderful stay. Great pool and hot tub. Very convenient for airport shuttle. Very friendly front desk.
HARALD
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Harald,Thank you for being our guest and for the kind remarks about our hospitality. It's a pleasure to read about the excellent and attentive service provided by our associates. It is truly our staff that makes our hotel stand out. We appreciate your feedback and look forward to hosting you again at the Four Points by Sheraton Kelowna Airport.
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Mary,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.
Great location. We stayed there before we flew to Mexico. Left our truck at the hotel in their secure parking area while we were away. Very happy with our stay and found the parking very convenient and affordable. Airport shuttle was also great before and after our trip. We will definitely return.
Tara
Stayed 1 night in Jan 2024
Response from Manisha Saroj on 3 Apr 2024
Hello Tara Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our location convenient for your travels to Mexico. Ensuring the security and convenience of our guests' vehicles is a top priority, so we're thrilled to hear that our parking facilities met your expectations. It's fantastic to know that you found our airport shuttle service to be reliable and convenient as well. We look forward to welcoming you back on your next trip and continuing to provide you with excellent service. Safe travels until then!
10/10 Excellent
Dirk
31 Mar 2024
Liked: Property conditions & facilities
Very convenient to the airport
Dirk
Stayed 1 night in Mar 2024
Response from Manisha Saroj on 3 Apr 2024
Dear Dirk On behalf of the entire hotel team, I want to thank you for taking the time to leave us a review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Hello rae- ann On behalf of the entire hotel team, I want to thank you for taking the time to leave us a review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Excellent place to stay, convenient airport shuttle, nice size room, clean, great onsite restaurant, lovely staff.
Maureen
Stayed 1 night in Mar 2024
Response from Manisha Saroj on 3 Apr 2024
Dear Maureen Thank you so much for sharing your feedback with us. We greatly appreciate your time and effort in leaving a review.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to reach out. We're always here to ensure that your future visits are even more enjoyable.We hope to have the pleasure of welcoming you back soon.
Dear Karen Thank you so much for sharing your feedback with us. We greatly appreciate your time and effort in leaving a review.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to reach out. We're always here to ensure that your future visits are even more enjoyable.We hope to have the pleasure of welcoming you back soon.
Check in lady very good
The rest of my stay wasn't the best
Stay downtown next time
Daniel
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 28 Mar 2024
Dear Daniel,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. On behalf of the hotel, please accept my apologies for the dissatisfaction you experienced during your visit. Should you have any suggestions for improvement, please feel free to share. We look forward to hearing from you.
Response from Stacy Thacyk, Front Office Manager on 28 Mar 2024
Dear Tracey,Thank you for your wonderful review. We were so happy to hear that you had an overall positive experience on your last visit and we appreciate your comments regarding our hotels convenient airport location. We will share your feedback with our team and we look forward to you staying with us again in the future.
8/10 Good
Chaseton
27 Mar 2024
Good
Chaseton
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 28 Mar 2024
Dear Chaseton,We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear Katherine,Thank you so much for your great rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.
10/10 Excellent
Kathryn
23 Mar 2024
Kathryn
Stayed 1 night in Mar 2024
Response from Harman on 14 Apr 2024
Hello Kathryn, Thank you for your fantastic review. We were delighted to learn that you had a generally positive experience during your recent visit, and we're grateful for your remarks about our hotel's convenient proximity to the airport. Your feedback will be passed on to our team, and we eagerly anticipate the opportunity to welcome you back for another stay in the future.
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Dear Marilyn Mary,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!
The property is convenient to Airport. Good food. And has other amenities near by.
Margaret
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.
10/10 Excellent
LISA
20 Mar 2024
LISA
Stayed 1 night in Feb 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear Lisa,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Dear Gord,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.
Love the close easy option to the airport
The breakfast included was waisted on us as we had to leave so early in the morning. I know other hotels offer a breakfast box for early morning departures, a muffin a piece of fruit a juice box- simple yet helpful.
Room was great size and clean and comfortable.
Amanda
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear Amanda,We are so glad you enjoyed your stay. It is wonderful to know that you found our rooms clean and comfortable. Your review and recommendation are welcomed and appreciated. We have a wonderful restaurant that serves breakfast daily from 6:30am-11:00am a la carte and we also offer a few breakfast offerings in our gift shop for convenience, including muffins, cereal and oatmeal. Thank you for staying with us and for your time in reviewing our hotel.
10/10 Excellent
John
Travelled with family
18 Mar 2024
Liked: Cleanliness, staff & service
Hotel was fine and right across the highway to the airport which was nice.. was given probably the only room that the view consisted of the back of some sort of gate on 2 nd floor.. but over all good hotel
John
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear John,Thank you for providing us with your valuable feedback. We’re disappointed to hear that your guestroom did not fully meet your expectations. Please let us know the next time you are visiting so that we can ensure you have a a room on a higher floor with a better view. We hope you give us another chance soon, so we can share aneven more positive experience.
Response from Stacy Thacyk, Front Office Manager on 19 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.
10/10 Excellent
John
14 Mar 2024
Visit was amazing!
John
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Dear John,Hello! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Four Points by Sheraton Kelowna Airport. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
Response from Stacy Thacyk, Front Office Manager on 11 Mar 2024
Dear Brock,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.
Not great. Really expensive given the rundown nature of the room.
Joanna
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 11 Mar 2024
Dear Joanna, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. On behalf of the hotel, please accept my apologies for the dissatisfaction you experienced during your visit. We have some beautiful brand new rooms that just opened up earlier. These are called our Premium guestrooms rooms. We hope the next time you visit you give our new rooms a change to WOW you!
I have stayed here many times, the value and quality remain excellent.
David
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 11 Mar 2024
Hello David! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Four Points by Sheraton Kelowna Airport. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
Location is superb and has quite a few options for food within walking distance, whether it’s take out, coffee, or groceries. Absolute must-stay for those late night/early morning flights.
Staff are lovely and informative, and the rooms are always clean and comfortable.
Amber
Stayed 1 night in Mar 2024
Response from Harman on 12 Mar 2024
On behalf of the entire hotel team, I want to thank you for providing positive satisfaction rating on your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most- you!We take pride in our number one priority of providing the highest level of hospitality services to our valued guests.Your feedback has been shared with our team and the management as a way of celebrating our achievements and rooms for improvement.Once again, I appreciate you taking the time to share your feedback.
The room i was in 231, was above the restaurant. The restaurant exhaust fan was directly in front of the window. The smell in the room was not very pleasant, as well as the noise. Stay in rooms facing south.
Terry
Stayed 1 night in Mar 2024
Response from Fahim H. on 6 Mar 2024
Dear Terry, Your feedbacks on the most recent stay experience was not reassuring and we apologize for not being able to meet your complete satisfactions. We appreciate feedbacks from our guests such as yourself to help us improve our service and rest assured we have shared it with our leadership team to ensure the necessary steps are taken to prevent any such things from occurring again in the future.We wish to welcome you back when travel brings you back in the area.Sincerely, Fahim H. ShovonAssistant Front Office ManagerFour Points by Sheraton Kelowna Airport
Dear Daniel,On behalf of the entire hotel team, I want to thank you for providing positive satisfaction rating on your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most- you!We take pride in our number one priority of providing the highest level of hospitality services to our valued guests.Your feedback has been shared with our team and the management as a way of celebrating our achievements and room for improvement.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon when travel brings you back our way.Yours in hospitality,Fahim H. ShovonAssistant Front Office ManagerFour Points by Sheraton Kelowna Airport
Dear Kathryn,On behalf of the entire hotel team, I want to thank you for providing positive satisfaction rating on your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most- you!We take pride in our number one priority of providing the highest level of hospitality services to our valued guests.Your feedback has been shared with our team and the management as a way of celebrating our achievements and room for improvement.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon when travel brings you back our way.Yours in hospitality,Fahim H. ShovonAssistant Front Office ManagerFour Points by Sheraton Kelowna Airport