Terrace/patio

Reviews of Four Points by Sheraton Kelowna Airport

3 out of 5
Four Points by Sheraton Kelowna Airport
5505 Airport Way, Kelowna, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1004 reviews" "
Rating 8 - Good. 220 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JARET, ABBOTSFORD

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, very clean, amazing friendly staff. Very convenient if you are flying out of Kelowna AP. 👍👍
Stayed 1 night in May 2024

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if youhave to be at the airport at 4 am
Stayed 1 night in May 2024
Response from Harman on 16 May 2024
Dear Kerri, We appreciate your presence and the feedback you've shared. It brings us joy to hear that you had a great experience during your stay. We eagerly anticipate your return.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet, despite it fully fully booked over the weekend. View from the window was beautiful and we could watch the planes take out and land at the airport across the street. Love that Starbucks was just across the parking lot.
Stayed 3 nights in May 2024
Response from Harman on 16 May 2024
Dear Christine, Thank you for your fantastic review. We were delighted to learn that you had a generally positive experience during your recent visit, and we're grateful for your remarks about our hotel's convenient proximity to the airport. Your feedback will be passed on to our team, and we eagerly anticipate the opportunity to welcome you back for another stay in the future.

8/10 Good

marie

Liked: Cleanliness, amenities, property conditions & facilities
Good restaurant on the property. Front desk staff not very friendly or knowledgeable.
Stayed 2 nights in May 2024
Response from Anuj on 13 May 2024
Hi Marie,Thank you for staying with us and sharing your valuable feedback. We sincerely apologize for the inconvenience you may have had during your interaction with our front desk staff. Please feel free to reach out directly to us and help us understand how we can rectify this. We hope you will give us an opportunity to be of service. Regards,

6/10 Okay

John

Liked: Cleanliness
TV sound poor. muffled For wake up call could be louder
Stayed 1 night in Apr 2024
Response from Anuj on 13 May 2024
Hi John,Thank you for staying with us and sharing your valuable feedback. We have noted your feedback and appreciate your time and suggestions. We have shared your recommendations with our concerned team to rectify this. We hope to welcome you back soon.Regards,

10/10 Excellent

Andy

Business traveller
Liked: Amenities, property conditions & facilities
It's very close to the airport. They have a shuttle that will pick you up curbside. Very clean. Wonderful little hotel.
Stayed 1 night in May 2024
Response from Anuj on 4 May 2024
Hi Andy,Thank you for staying with us and sharing your feedback. We are glad to know that you enjoyed your stay. We look forward to welcoming you back.Regards,

10/10 Excellent

Yvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Apr 2024
Response from Anuj on 4 May 2024
Hi Yvan,Thank you for staying with us and sharing your feedback. We are glad to know that you enjoyed your stay. We look forward to welcoming you back.Regards,

8/10 Good

Brad

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Anuj on 4 May 2024
Hi Brad,Thank you for staying with us and sharing your feedback. We are glad to know that you enjoyed your stay. We look forward to welcoming you back.Regards,

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because its close to airport and UBCO. it has a good restaurant as well
Stayed 1 night in Apr 2024
Response from Neha on 29 Apr 2024
Hi Christina,Thanks, for your sharing your valuable experience at our property. We do appreciate your time.Looking forward to welcome you againWarm Regards,

8/10 Good

Barrie

Stayed 1 night in Apr 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Are round property could be improved- especially for dogs
Stayed 1 night in Apr 2024
Response from Neha on 25 Apr 2024
Hi Frank, Thank you for your recent stay with us and for taking the time to share your feedback.As your concern, regarding the area for the pets where you can take them on walk like parks. We will take this into consideration, As, we always ensuring a comfortable and memorable stay for both you and your furry friends a top priority for us. We look forward to welcoming you and your four-legged companion back in the future.Warm Regards,

10/10 Excellent

Marian

Stayed 1 night in Apr 2024
Response from Harman on 16 May 2024
Dear Marian,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient location from Airport with amenities nearby. Clean rooms and well organized
Stayed 2 nights in Apr 2024
Response from Neha on 25 Apr 2024
Hi Patrick, Thank you for staying with us and rating us 5/5 on Expedia.com. We are glad to know that you enjoyed your stay. We look forward to welcoming you back soon. Regards,

10/10 Excellent

Zaida

Stayed 1 night in Apr 2024
Response from Neha on 8 May 2024
Dear Zaida,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Your kind words truly mean a lot to us. We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anuj on 22 Apr 2024
Hi Mark,Thank you for staying with us and rating us 5/5 on Expedia.com. We are glad to know that you enjoyed your stay. We look forward to welcoming you back soon.Regards,

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Stacy Thacyk - Front Office Manager on 16 Apr 2024
Dear Veronika,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.

10/10 Excellent

Vikki

Stayed 1 night in Apr 2024
Response from Neha on 8 May 2024
Dear Vikki,I hope this message finds you well!I wanted to take a moment to express my sincere gratitude for your recent review and the fantastic 5-star rating you gave us. Your kind words and positive feedback truly mean the world to us.Warm Regards,

10/10 Excellent

smiljana mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, comfy bed. TV was a bit of a challenge. Couldn't get the caption to disappear. Difficulty changing channels. Otherwise the room was clean and comfortable
Stayed 1 night in Apr 2024
Response from Harman on 14 Apr 2024
Dear Smiljana Mary, We greatly appreciate your presence as our guest and your generous praise of our hospitality. It brings us joy to hear about the outstanding and attentive care our team members deliver. It's the dedication of our staff that sets our hotel apart, and we value your feedback immensely. We eagerly anticipate the opportunity to welcome you back to the Four Points by Sheraton Kelowna Airport.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great hotel and restaurant.
Stayed 1 night in Apr 2024
Response from Harman on 14 Apr 2024
Dear Paul, Thank you for your fantastic review. We were delighted to learn that you had a generally positive experience during your recent visit, and we're grateful for your remarks about our hotel's convenient proximity to the airport. Your feedback will be passed on to our team, and we eagerly anticipate the opportunity to welcome you back for another stay in the future.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for early flights out
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Christine,We are delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we are grateful for your feedback. We look forward to having the opportunity to welcome you back in the future.

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Nadine, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Four Points by Sheraton Kelowna Airport. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

4/10 Poor

Breanna

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There were questionable toys left in our room when we showed up, I booked this hotel for the slide at the pool for my child and the front desk told us the slide hasn’t been open for a year. Also when asked about hooking up my sons PlayStation to the tv we were told new tvs are in the budget for next year. Nothing was done for the unsatisfactory stay of 250$
Stayed 1 night in Apr 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Breanna,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. On behalf of the hotel, please accept my apologies for the dissatisfaction you experienced during your visit. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your housekeeping concerns have been shared with our housekeeping leaders to ensure this is an isolated incident. The waterside has been closed since 2020 and we would like apologize for the disappointment this caused during your stay. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.

10/10 Excellent

HARALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Great pool and hot tub. Very convenient for airport shuttle. Very friendly front desk.
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Harald,Thank you for being our guest and for the kind remarks about our hospitality. It's a pleasure to read about the excellent and attentive service provided by our associates. It is truly our staff that makes our hotel stand out. We appreciate your feedback and look forward to hosting you again at the Four Points by Sheraton Kelowna Airport.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy Thacyk, Front Office Manager on 9 Apr 2024
Dear Mary,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We stayed there before we flew to Mexico. Left our truck at the hotel in their secure parking area while we were away. Very happy with our stay and found the parking very convenient and affordable. Airport shuttle was also great before and after our trip. We will definitely return.
Stayed 1 night in Jan 2024
Response from Manisha Saroj on 3 Apr 2024
Hello Tara Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our location convenient for your travels to Mexico. Ensuring the security and convenience of our guests' vehicles is a top priority, so we're thrilled to hear that our parking facilities met your expectations. It's fantastic to know that you found our airport shuttle service to be reliable and convenient as well. We look forward to welcoming you back on your next trip and continuing to provide you with excellent service. Safe travels until then!

10/10 Excellent

Dirk

Liked: Property conditions & facilities
Very convenient to the airport
Stayed 1 night in Mar 2024
Response from Manisha Saroj on 3 Apr 2024
Dear Dirk On behalf of the entire hotel team, I want to thank you for taking the time to leave us a review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Rae-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manisha Saroj on 3 Apr 2024
Hello rae- ann On behalf of the entire hotel team, I want to thank you for taking the time to leave us a review.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, convenient airport shuttle, nice size room, clean, great onsite restaurant, lovely staff.
Stayed 1 night in Mar 2024
Response from Manisha Saroj on 3 Apr 2024
Dear Maureen Thank you so much for sharing your feedback with us. We greatly appreciate your time and effort in leaving a review.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to reach out. We're always here to ensure that your future visits are even more enjoyable.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manisha Saroj on 3 Apr 2024
Dear Karen Thank you so much for sharing your feedback with us. We greatly appreciate your time and effort in leaving a review.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to reach out. We're always here to ensure that your future visits are even more enjoyable.We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in lady very good The rest of my stay wasn't the best Stay downtown next time
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 28 Mar 2024
Dear Daniel,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. On behalf of the hotel, please accept my apologies for the dissatisfaction you experienced during your visit. Should you have any suggestions for improvement, please feel free to share. We look forward to hearing from you.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot close to the airport.
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 28 Mar 2024
Dear Tracey,Thank you for your wonderful review. We were so happy to hear that you had an overall positive experience on your last visit and we appreciate your comments regarding our hotels convenient airport location. We will share your feedback with our team and we look forward to you staying with us again in the future.

8/10 Good

Chaseton

Good
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 28 Mar 2024
Dear Chaseton,We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all satisfaction
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear Katherine,Thank you so much for your great rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024
Response from Harman on 14 Apr 2024
Hello Kathryn, Thank you for your fantastic review. We were delighted to learn that you had a generally positive experience during your recent visit, and we're grateful for your remarks about our hotel's convenient proximity to the airport. Your feedback will be passed on to our team, and we eagerly anticipate the opportunity to welcome you back for another stay in the future.

10/10 Excellent

Marilyn Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Dear Marilyn Mary,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to Airport. Good food. And has other amenities near by.
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.

10/10 Excellent

LISA

Stayed 1 night in Feb 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear Lisa,Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

gord

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Dear Gord,Thank you for staying with us and for the excellent review. We enjoyed having you as our guest at Four Points by Sheraton Kelowna Airport. It is always great to learn that a guest has thoroughly enjoyed their time with us. We work hard to provide outstanding service; therefore, we appreciate you letting us know we are doing just that. We enjoyed hosting your visit and look forward to welcoming you again soon.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the close easy option to the airport The breakfast included was waisted on us as we had to leave so early in the morning. I know other hotels offer a breakfast box for early morning departures, a muffin a piece of fruit a juice box- simple yet helpful. Room was great size and clean and comfortable.
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear Amanda,We are so glad you enjoyed your stay. It is wonderful to know that you found our rooms clean and comfortable. Your review and recommendation are welcomed and appreciated. We have a wonderful restaurant that serves breakfast daily from 6:30am-11:00am a la carte and we also offer a few breakfast offerings in our gift shop for convenience, including muffins, cereal and oatmeal. Thank you for staying with us and for your time in reviewing our hotel.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service
Hotel was fine and right across the highway to the airport which was nice.. was given probably the only room that the view consisted of the back of some sort of gate on 2 nd floor.. but over all good hotel
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 26 Mar 2024
Dear John,Thank you for providing us with your valuable feedback. We’re disappointed to hear that your guestroom did not fully meet your expectations. Please let us know the next time you are visiting so that we can ensure you have a a room on a higher floor with a better view. We hope you give us another chance soon, so we can share aneven more positive experience.

10/10 Excellent

Shaun, Ladysmith

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 19 Mar 2024
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harman on 15 Mar 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.

10/10 Excellent

John

Visit was amazing!
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 23 Mar 2024
Dear John,Hello! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Four Points by Sheraton Kelowna Airport. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Brock

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Airport Convenience
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 11 Mar 2024
Dear Brock,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

4/10 Poor

Joanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great. Really expensive given the rundown nature of the room.
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 11 Mar 2024
Dear Joanna, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. On behalf of the hotel, please accept my apologies for the dissatisfaction you experienced during your visit. We have some beautiful brand new rooms that just opened up earlier. These are called our Premium guestrooms rooms. We hope the next time you visit you give our new rooms a change to WOW you!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times, the value and quality remain excellent.
Stayed 1 night in Mar 2024
Response from Stacy Thacyk, Front Office Manager on 11 Mar 2024
Hello David! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Four Points by Sheraton Kelowna Airport. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is superb and has quite a few options for food within walking distance, whether it’s take out, coffee, or groceries. Absolute must-stay for those late night/early morning flights. Staff are lovely and informative, and the rooms are always clean and comfortable.
Stayed 1 night in Mar 2024
Response from Harman on 12 Mar 2024
On behalf of the entire hotel team, I want to thank you for providing positive satisfaction rating on your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most- you!We take pride in our number one priority of providing the highest level of hospitality services to our valued guests.Your feedback has been shared with our team and the management as a way of celebrating our achievements and rooms for improvement.Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room i was in 231, was above the restaurant. The restaurant exhaust fan was directly in front of the window. The smell in the room was not very pleasant, as well as the noise. Stay in rooms facing south.
Stayed 1 night in Mar 2024
Response from Fahim H. on 6 Mar 2024
Dear Terry, Your feedbacks on the most recent stay experience was not reassuring and we apologize for not being able to meet your complete satisfactions. We appreciate feedbacks from our guests such as yourself to help us improve our service and rest assured we have shared it with our leadership team to ensure the necessary steps are taken to prevent any such things from occurring again in the future.We wish to welcome you back when travel brings you back in the area.Sincerely, Fahim H. ShovonAssistant Front Office ManagerFour Points by Sheraton Kelowna Airport

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Feb 2024
Response from Fahim H. on 6 Mar 2024
Dear Daniel,On behalf of the entire hotel team, I want to thank you for providing positive satisfaction rating on your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most- you!We take pride in our number one priority of providing the highest level of hospitality services to our valued guests.Your feedback has been shared with our team and the management as a way of celebrating our achievements and room for improvement.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon when travel brings you back our way.Yours in hospitality,Fahim H. ShovonAssistant Front Office ManagerFour Points by Sheraton Kelowna Airport

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fahim H. on 6 Mar 2024
Dear Kathryn,On behalf of the entire hotel team, I want to thank you for providing positive satisfaction rating on your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most- you!We take pride in our number one priority of providing the highest level of hospitality services to our valued guests.Your feedback has been shared with our team and the management as a way of celebrating our achievements and room for improvement.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon when travel brings you back our way.Yours in hospitality,Fahim H. ShovonAssistant Front Office ManagerFour Points by Sheraton Kelowna Airport