I would never recommend this hotel to anyone. The beds are rock hard, as were the pillows and comforter. There are no stuffed animals on the beds as depicted in the photos, as a big reason I chose this was I thought it was unique. I thought I was upgrading the room by choosing the deluxe twin room for my friend and I. The website description states “two bedrooms” which to me, means two separate bedrooms, apparently not at Aria; there is only 1 room; If I knew I was paying 5x the amount of other hotels in the area for the same type of room, I would have never stayed here. I then asked for the price that was listed on Expedia ($50 cheaper); the receptionist argued with me for an hour about the price. All I wanted was a little money back and he simply argued with me.i guess Aria doesn’t follow the unspoken rule about “the customer is always right”
For 5 times the price of any other hotel in the area, I would expect so much more, such as clean towels, wash clothes, and a company which doesn’t take advantage of tourists.
I also was emailed about a transfer to the hotel from the airport and I confirmed. The hotel representative didn’t write me back to confirm the transfer. I emailed her when I arrived in Katmandu and she said there was a driver with a sign. We waited an additional 15 mins for them to find a vehicle. They didn’t have any prepared info on activities that the manager offered to me. It was all talk.