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Reviews of Elephant Trail Guesthouse and Backpackers

2 out of 5
Elephant Trail Guesthouse and Backpackers
Plot 4849, Kasane, North-West District

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tshepo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good personal space
it was a nice place, very nice host and it is comfortable. The only minor issue is parking space, you park behind other cars and it means waking up the owners of other cars if you have to leave early
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly owners and staff, free daily lunchtime shuttle to Choppies, helpful with organising tours, the pap with chicken stew was delicious. Slightly isolated location, but cab rides are easily organised (self-drive easy too).
Stayed 2 nights in Jan 2020
Response from The Elephant Trail Team on 3 Feb 2020
Thank you very much for your comments!!! We will try to improve even more our performance. This is really a motivation for us. Best regards, The Elephant Trail Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
The property was very nice and I really felt they took care of you. The place is not a palace by any means but it is good if you want a place to stay and meet some great people. Close to town but far away enough from all the traffic
Stayed 3 nights in Dec 2019
Response from The Elephant Trail Team on 15 Jan 2020
Thank you very much for stay with us! We really appreciate your comments and we hope to see you again in Botswana. Best regards, The Elephant Trail Team

10/10 Excellent

Fanie, South Africa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic, well organised, friendly and efficient staff. Thank you Neo!!
Stayed 3 nights in Aug 2019
Response from The Elephant Trail Team on 17 Aug 2019
Wow...thanks for the review dear...we really enjoyed hosting you.. and we appreciate your preference... Hope to see you again... Lots of love from Elephant Trail Team.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Highly recommended. The only situation I had was just with sometimes lukewarm showers. But the staff is great and the activities they offer are affordable and fun!
Stayed 3 nights in Jul 2019
Response from The Elephant Trail Team on 29 July 2019
Thank you for your review! We try to improve everyday to offer a good experience for our guests. We really appreciate your preference. Best regards, The Elephant Trail Team

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Elephant trial
All in all very nice. You must see it in the light of being a packpackers. Don't expect a 5 star hotel. Everything was very nice and comfortable. Staff very friendly and helpful. Rooms clean. Small things wrong, e.g. basin tap was no good. Our one LED bulb got 'replaced' with a cheap copy. Out room was very noisy at times due to thin ceiling above us. We will make use of them again.
Stayed 4 nights in Jun 2019
Response from The Elephant Trail Team on 10 July 2019
Wow... Thanks a lot for your review... we really appreciate .... Once again thank you for your support....it means a lot to us. We will try to keep improving... Lots of love from Elephant trail family!!!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from The Elephant Trail Team on 18 June 2019
Thank you very much for your preference! We will improve even more for you... ;)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Very friendly staff & owner. Lovely dinner & breakfast. Nice room & great air in & WiFi.
Stayed 1 night in May 2019
Response from Neo on 17 May 2019
Wow ...Thanks for the review Matthew..we really appreciate your support..and we glad that we gave you the best of us.... We definitely keep it up....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff was helpful organizing taxi to Kasane. Confortable bed and clean linens.
Stayed 1 night in Mar 2019
Response from The Elephant Trail Team on 12 Mar 2019
We are really glad to hosted you!!! Thank you very much for your review. We will continue improving for you, our guests...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little spot to stay
Very nice place. It’s cute and very clean. Staff was very kind and made our stay comfortable. The bed was very comfortable. I’ve already booked another stay there for an upcoming trip.
Stayed 3 nights in Jan 2019
Response from The Team of Elephant Trail on 16 Jan 2019
Wow...thanks a lot for the review...we really looking forward to hosting you again... We promise to keep up the good work and even improve it to being the best.... Thanks!

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018
Response from The Elephant Trail Team on 7 Feb 2019
Thanks for stay with us. We will continue improve for our guests! The Elephant Trail Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from The Elephant Trail Team on 8 Aug 2019
Thanks for stay with us. We will continue improve for our guests!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from The Elephant Trail Team on 8 Aug 2019
We are really glad to hosted you!!! Thank you very much for your review. We will continue improving for you, our guests...

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Kasane
Very fair to guests what I really appreciate. The owners responded immediately to any of my questions and the employees are also very nice and helpful. Both thumbs up - I felt safe and very welcome all time. Thanks for that great experience
Stayed 1 night in Feb 2020

8/10 Good

Choi San

Stayed 1 night in Jan 2020

8/10 Good

Juninho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não me hospedaria novamente
O local é ótimo, super bacana, limpo, organizado. O quarto é espaçoso, limpo, super confortável... A equipe é agradável, todos são muito bacanas. Porém o hostel é longe de tudo, não absolutamente nada perto, nada mesmo, fica no ermo. Se tiver com fome, come no hostel ou não come, e os preços no hostel não são os melhores. Os passeios do hostel são bons, porém fiz o game drive de 6 horas e achei muito caro pelo que oferecem, vi outras agências prestando um serviço melhor, especialmente no café da manhã, o motorista não é tão amigável e absolutamente todos os outros passageiros das outras agências viram leões, menos nós. Achei péssimo, realmente não faria novamente com eles. Recomendo procurarem outra agência para fazerem os passeios por lá e se quiserem ficar na região mais central de Kasane, procurar outro lugar. Sinceramente que acho que não ficaria aqui novamente, devido as dificuldades de acesso e coisas próximas ao local.
Stayed 2 nights in Jul 2019
Response from The Elephant Trail Team on 8 Aug 2019
Dear Juninho, Thank you for your review and your comments, they are very useful, specially to check the quality of the packed breakfast and the service of our driver. If we detect that are not optimus (as you tell us), we will fix it and improve it, because is the first time that a guest has some complain about our activities. That is something new for us and we really appreciate your comments. At the same time, we need clarify that our activities have very competitive prices. We invite you to compare us with other alternatives of the market. Additionally, Game Drives are doing in the nature with wild life and, because of that, sometimes you will be lucky to see specific animals or sometimes it will be not possible. They are wild animals inside a National Park. For exemple, sometimes we can see Leopards 2 times in the same day, but sometimes we can't see any of them. This happens because is not a zoo and we depend 100 % on the nature. Thank you again and have a good trip. Best regards, The Elephant Trail Team

6/10 Okay

Fabricio

Liked: Cleanliness
O melhor são os staffs, todos felizes e sorridentes. Não gostei da localização porque não é permitido sair sozinho do local por ser perigoso. Fica muito isolado. Não gostei porque reservei um game drive com bastante antecedência e confirmado duas semanas antes e na verdade não houve reserva. Por pouco não consegui fazer o game drive. Cama do dormitório bastante desconfortável.
Stayed 2 nights in Sep 2018
Response from The Elephant Trail Team on 17 Aug 2019
Thank you for your review! We would like to tell you that we had improved a lot since last year. We already changed our mattresses and also we have our own Game Drive Safari Services. You would be surprised! ;) We hope to see you one day! Best regards, The Elephant Trail Team