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Reviews of Radisson Hotel Kandy

4 out of 5
Radisson Hotel Kandy
No. 31, Saranankara, Mawatha, Kandy, Central Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 376 reviews" "
Rating 8 - Good. 139 out of 376 reviews" "
Rating 6 - Okay. 28 out of 376 reviews" "
Rating 4 - Poor. 7 out of 376 reviews" "
Rating 2 - Terrible. 7 out of 376 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst hotel we have stayed in. Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days! If we could have moved hotels that evening we would have, but it was late when we arrived. Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty! Anyway, we checked out the next day rather than staying for the 3 nights booked. The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected. Having now tried twice to contact Radisson directly with no response we decided to do this review. Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help! One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware. I dont like giving these kinds of reviews but needs doing to save other travellers.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 4 May 2024
Dear Philip,Thank you for sharing your thoughts on your recent stay at Radisson Kandy.While we have taken careful note of all your comments, we would like to address some points that we feel may not accurately reflect your experience. Specifically, travel decisions are also made based on reviews. It is also our responsibility to present our version. We wanted to highlight the issue regarding the bed sheets, we regret any inconvenience caused by the stains you encountered, and we assure you that this matter was promptly addressed by changing the linen as soon as it was brought to our attention. After receiving a complaint, the General Manager & concern management inspected the bed sheets and confirmed that they were not contaminated with any bodily waste.However, we also want to clarify that, according to our records and interactions with you during your stay, the stained bed sheets were the only concern raised by you. At no point during your departure did you indicate any other dissatisfaction beyond this issue. Management was informed that the stained bed sheets were the reason for your departure, and we acted swiftly to resolve it.It appears that you were keen to venture further into Sri Lanka beyond Kandy and quoted stained bed sheets as the reason for shortening your stay with us. You requested a refund for the two nights, and we directed you to make the request through Expedia.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely, Hotel Management Radisson Hotel Kandy

10/10 Excellent

Tadhg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Tadhg,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management, Radisson Hotel Kandy

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Apr 2024
Dear Tadhg,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management, Radisson Hotel Kandy

4/10 Poor

Balakumar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.
Stayed 1 night in Mar 2024
Response from Irfan on 16 Mar 2024
Dear Balakumar Thank you for taking the time to share your feedback from your visit to Radisson Hotel KandyWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, IrfanRadisson Hotel Kandy

2/10 Terrible

Swarnalata, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quick with check in. Room was very comfortable with a good view.
Stayed 1 night in Mar 2024
Response from Hotel Management on 16 Mar 2024
Dear Swarnalata,Warm greetings from Radisson Hotel Kandy and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementRadisson Hotel Kandy

10/10 Excellent

Børge

Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Mar 2024
Dear Borge,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management Radisson Hotel Kandy

8/10 Good

jose

Stayed 1 night in Dec 2023
Response from Hotel Management on 16 Mar 2024
Dear Jose,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementRadisson Hotel Kandy

10/10 Excellent

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.
Stayed 1 night in Sep 2023

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the lake in Kandy, with views of the Tooth Temple. Extremely comfortable room. Rooftop bar and pool were wonderful. We were excellently looked after by the team at the Radisson and would highly recommend this accommodation.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very surprising and nice Radisson
As with so many places, it is greatly about the service. The front desk staff was wonderful, even the bellman was enthusiastic and helpful Thebreakfast buffet was varied and having a coffee machine with multiple choices of beverages was efficient and moved the lines along. The table outside were nice but could have had some kind of shade cover in place. The sunrise from my fifth floor balcony was breathtaking.
Stayed 2 nights in Aug 2023
Response from Riyazi Amanulla Assistance Front Office Manager on 27 Aug 2023
Dear Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to Welcoming you back.

8/10 Good

Jillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing really unique about this hotel. No welcome drink or warm towel, no attention after checkin. Dining room opened for dinner at 7pm, far too late for tired and hungry travellers
Stayed 1 night in Aug 2023
Response from Riyazi Amanulla Assistance Front Office Manager on 27 Aug 2023
Dear Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the lack of service standards during your stay. The actions taken are already in place and I can very well assure you that steps taken will certainly enhance the guest experienceIt is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So I am high level elite status with both Marriott and IHG over a long period, so mostly stay within those hotel groups across the globe given both the perks and the rewards bookings with points. Kandy did not have that option, and with a 1.5yo baby didn't feel adventurous enough to try a boutique unknown brand (even with good reviews), so we chose this Radisson as a known 'brand'. It had been 11 years since we last stayed at a Radisson anywhere and that was Puerto Rico. For reference also this was a personal trip to Kochi in Kerala with my spouse and 1.5yo child and overall our first trip to Sri Lanka and Kandy specifically. We stayed for 2 nights and booked a suite room overlooking the beautiful Kandy Lake, and also included the breakfast option (which was a buffet). Overall, like mostly everywhere in Sri Lanka, the service was excellent throughout the hotel from check-in to housekeeping to breakfast and rooftop servers and concierge. Everyone did their best to try and help out, and were attentive to our baby. The room while not massive for a suite, still had 2 main rooms, purely a stand-in shower, a large balcony overlooking the lake . And because we were in the corner we got a city view as well as some of major sights like Sawtooth Buddhist temple with its gold roof. It was modern, and they well provided for our baby with extra garbage bags, crib, etc. The breakfast had very good Sri Lankan food, as well as some western options. Hoppers on demand are always a highlight.
Stayed 2 nights in Jul 2023
Response from Riyazi Amanulla Assistance Front Office Manager on 19 July 2023
Dear Guest, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Riyazi Amanulla- Assistance Front Office Manager on 7 June 2023
Dear Madam, Hope you have reached Singapore safely and had a memorable Sri Lanka visit. Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us. On behalf of our entire team at Radisson Hotel Kandy. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 Excellent

Lara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Very nice hotel, staff, location and service. Got a room upgrade as well. Thank you for hosting us!
Stayed 1 night in Apr 2023
Response from Riyazi Amanulla- Assistance Front Office Manager on 7 June 2023
Dear Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to Welcoming you back.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel for a great price
Stayed 2 nights in Apr 2023
Response from Riyazi Amanulla Assistance Front Office Manager on 16 Apr 2023
Dear Sir/ Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

8/10 Good

Edo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Average hotel, nothing special except the rooftop
Old hotel, beds & shower good but nothing special. Just for staying over it is fine and good located to explore Kandy.
Stayed 1 night in Mar 2023
Response from Nabeel on 2 Apr 2023
Dear Ahmed Shaaniu,Greetings from Radisson Hotel Kandy!Thank you for taking the time to share your experience with us!Best Regards,Nabeel Buhar

8/10 Good

Stephen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2023
Response from Nabeel on 28 Mar 2023
Dear SirGreetings from Radisson Hotel Colombo!Thank you for taking the time to share your experience with us!We hope you had a delightful stay at Radisson KandyWe hope to see you again soon! Best Regards,Nabeel Buhar

8/10 Good

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and what you would expect from Radisson. The rooftop pool was great.
Stayed 3 nights in Feb 2023
Response from Riyazi Amanulla - Assistant Front Office Manager on 3 Mar 2023
Dear Ms Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 Excellent

shairan-bose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Riyazi Amanulla - Assistant Front Office Manager on 3 Mar 2023
Dear Ms Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Riyazi Amanulla - Assistant Front Office Manager on 15 Jan 2023
Dear Sir,Thank you for taking time off your schedule to review us. We are happy to hear that you have enjoyed your stay with us. Whilst taking the feedback positively, we wish to welcome you back in the future.Warm RegardsRiyazi AmanullaAssistant Front Office Manager

10/10 Excellent

Sathies

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff, always there to help with the smile. Fully recommended
Response from Assistant Front Office Manager on 2 Dec 2022
Dear Sir,Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy , I look forward to Welcoming you back.Sincerely, Riyazi AmanullaRadisson Hotel Kandy

10/10 Excellent

serge, dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and all staff and management, stayc2 days in state of one day, I shall be back
Stayed 1 night in Aug 2022
Response from Nissanka De Silva- Front Office Manager on 22 Sept 2022
Dear Sir/ Madam,Thank you choosing Radisson-Kandy and we are delighted to hear you had a great stay here.Hope to see you again in near futureThank You

2/10 Terrible

Katy

Stayed 1 night in May 2022

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
A lovely hotel with great service. Lovely room but a little worn in places. Rooftop pool was lovely and bar/restaurant. Breakfast was good. Room had a view of Kandy lake. Hotel was walking distance to the lake.
Stayed 2 nights in Apr 2022

10/10 Excellent

Khaled

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Great service. Excellent breakfast
Stayed 5 nights in Mar 2022

8/10 Good

Alifia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Kandy
Good option, well priced and clean
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Won't be recommending this place.
The hotel doesn't live up to the expectation. The staff really should get more training In customer service. It's a chain, but a sri lankan chain - they are doing things of how they see it in their own perspective. Even though the hotel is new it is already very "tired". All of the mirrors were foggy (maybe that's the design?). The breakfast was no good at all. Could've stayed at a much nicer place with greater service for half the price!
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Monty on 4 Mar 2020
Dear Guest, Thank you very much for your ratings, trust your visit to Ozo Kandy was rewarding, we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only
Lovely airy reception area. Staff very friendly and efficient. Room was a good size - very clean and comfortable . Great nights sleep in a scrumptious bed . Loved the view from the upstairs bar/pool area at night - worth a visit .
Stayed 1 night in Feb 2020
Response from Monty on 28 Feb 2020
Dear Anthony Thank you very much for sharing your experience at Ozo Kandy, we are extremely happy that your stay was pleasant and rewarding at Ozo kandy,we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 Excellent

Emilie, Toronto, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location/great view, clean & comfortable rooms, comfy bed. The staff was tremendously kind, friendly, and accommodating--always greeted with a warm, friendly, genuine smile. Great restaurants on site--highly recommend the breakfast buffet, as well as exceptionally tasty desserts. Once again restaurant staff were warm, friendly, & welcoming. I highly recommend this hotel and definitely will stay here again upon return visit.
Stayed 3 nights in Jan 2020
Response from Monty on 25 Feb 2020
Dear Guest, Thank you very much for taking time to share your experience, we are extremely delighted that your stay was pleasant and rewarding at Ozo Kandy, we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights in a Dream Lake Room. It was spacious with a nice balcony and scenic view. Breakfast is buffet style with lots to choose from. The hotel is modern with a lovely rooftop pool and bar. It’s on a steep hill which may be unsuitable for many to walk up / down. We used tuk tuks and there are always some outside the hotel for a very reasonable price.
Stayed 2 nights in Jan 2020
Response from Monty on 5 Feb 2020
Dear Guest, Thank you very much for taking time to share your experience, we are happy that your stay was pleasant and comfortable at Ozo kandy, trust you would continue to visit us in future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly staff. Great pool and facilities. Very clean accommodation, facilities to a high standard. Great views and not far from town. Kandy worthy of a visit.
Stayed 1 night in Jan 2020
Response from Monty on 5 Feb 2020
Dear Brian Thank you very much for taking time to review us in line with your recent stay at Ozo Kandy, we are delighted to see that your stay was pleasant and comfortable at Ozo kandy, we would love to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic and the views from the rooftop amazing.
Stayed 1 night in Jan 2020
Response from Monty on 5 Feb 2020
Dear Guest, Thank you very much for your review, great to hear that your visit to Ozo kandy was a rewarding one, really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 Excellent

Mike, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked dinner and bfast buffet. Also rooms were clean and tidy. Excellent rooftop bar.
Stayed 1 night in Jan 2020
Response from Monty on 16 Jan 2020
Dear Mike, Thank you very much for taking time to share your experience at Ozo kandy,we are extremely happy that your stay was pleasant and comfortable we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and efficient. Loved the pool and the cocktails.
Stayed 2 nights in Jan 2020
Response from Monty on 16 Jan 2020
Dear Guest, Thank you very much for taking time to share your experience at Ozo kandy,we are delighted that your stay was rewarding at Ozo kandy, really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lazy staff, dirty rooms, terrible breakfast. Also power kept going out and had to call for help to resolve it. Waste of money and dirty
Stayed 1 night in Jan 2020
Response from Monty on 16 Jan 2020
Dear Guest Thank you very much for taking time to share your experience at Ozo kandy,we are deeply sadden that your stay wasn't up to your expectation, we have taken on-board your remarks as constructive criticism and will be our priority to address them moving forward, please accept our sincere apology on behalf of the management and trust you would allow us an opportunity to serve you better in the future Regards Monty Ariyaratne Manager Ozo kandy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was terrible, took bad food to another level, never experienced before. The room fittings were cheap and devoid of any taste.
Stayed 1 night in Dec 2019
Response from Monty on 30 Dec 2019
Dear Guest Thank you very much for your review, we sincerely apologize as we couldn't live up to your expectation, areas highlighted are taken constructively in line with our efforts of improving products and service we offer at properties, trust you would allow us an opportunity to serve you better in the future Regards Monty Ariyaratne Manager Ozo kandy

8/10 Good

Devraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ce customer service
Excellent customer service and clean hotel in nice location in Kandy
Stayed 2 nights in Dec 2019
Response from Monty on 27 Dec 2019
Dear Devraj, Thank you very much for taking time to share your experience at Ozo kandy, we extremely happy that your stay was pleasant and rewarding we really look forward to have you back in near future, Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern Hotel.
This is a beautiful Hotel, located on a high site in Kandy, so great views all around. The decor is very modern and beds are very comfortable. The only downsize is that the rooms were a bit small for a couple. Apart from that I would highly recommend this lovely Hotel.
Stayed 1 night in Dec 2019
Response from Monty on 24 Dec 2019
Dear Guest Thank you very much for taking time to share your experience at Ozo kandy, we extremely happy that your stay was pleasant and rewarding we really look forward to have you back in near future, Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great service & location
Stayed 1 night in Dec 2019
Response from Monty on 18 Dec 2019
Dear Mohan Thank you very much for your review trust your stay was pleasant and comfortable, look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Kandy with lovely staff
Beautiful room as we got an upgrade. Excellent room service, good location to town, lovely staff. Would recommend this hotel if you’re staying in Kandy! Good selection at breakfast.
Stayed 1 night in Dec 2019
Response from Monty on 18 Dec 2019
Dear Holly, Thank you very much for your review great to see your stay was pleasant and rewarding, we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and rooms were great with a beautiful view. This hotel is in the center of Kandy and walking distance to the temples and other attractions. We really enjoyed our stay here and the large buffet breakfast options every morning.
Stayed 2 nights in Dec 2019
Response from Monty on 13 Dec 2019
Dear Guest, Thank you very much for taking time to respond to the survey, we are delighted that your stay was pleasant at Ozo kandy,really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Great location. Everything else was 3 star, the food at lunch served cold. Ants and bugs through out the bathroom, killed 2 during our 2night stay. Had ants by my bedside, unnerving!!
Stayed 2 nights in Nov 2019
Response from Monty on 6 Dec 2019
Dear Guest, Thank you very much for taking time to share your experience and we are deeply sadden that your stay was not up to your expectation, areas outlined are taken on-board and will be our priority to avoid repetition moving forward,please accept our sincere apology and trust that you would allow us an opportunity to serve you better in the future Regards Monty Ariyaratne Manager Ozo Kandy

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Clean, modern, incredibly friendly and helpful staff.
Stayed 1 night in Nov 2019
Response from Monty on 23 Nov 2019
Dear James, Thank you very much for your review, great to hear that your stay was pleasant and comfortable at Ozo kandy, really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Lauren

Stayed 1 night in Nov 2019

10/10 Excellent

Jamaal&Serena, London, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at OZO Kandy. The facility is luxurious, clean and modern. The bed was comfortable and bathroom facilities were great. It's also in a great location. Very easy to get around the city as there are tuk tuks readily available outside of the entrance. The staff was also quite pleasant and accommodating. A special thank you goes to our driver, Siri, who was a joy to be around and absolutely enhanced our experience in Sri Lanka. He was always on time with a smile on his face, knew all of the short cuts to the typical tourist areas, and communicated very well. Thank you OZO Kandy and thank you Siri!
Stayed 3 nights in Oct 2019
Response from Monty on 2 Nov 2019
Dear Jamaal & Serena Thank you very much for your review,great to hear that you have enjoyed your stay at Ozo kandy, special mention on the service staff is duly noted and shared, we would love to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Just an overnighter in Kandy but Ozo was just what we needed after roughing it for a few days.
Stayed 1 night in Oct 2019
Response from Monty on 10 Oct 2019
Dear Gregory, Thank you very much for your highly positive review we are delighted that your stay was pleasant and comfortable, really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

8/10 Good

Massimo

Liked: Cleanliness, staff & service, room comfort
Nice view of the lake
Nicely located, decently sized room although short on amenities and minibar
Stayed 1 night in Sep 2019
Response from Monty on 7 Oct 2019
Dear Massimo, Thank you very much for taking time to review us, trust your stay was comfortable and memorable at Ozo kandy. look forward to seeing you in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 Excellent

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Monty on 30 Sept 2019
Dear Pushpavaly, Thank you very much for taking time to rate us on line, we are extremely happy that as it appears to be a excellent stay at Ozo kandy,trust you would continue to patronize us in future Regards Monty Ariyaratne Manager Ozo kandy