2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
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Reviews of Queen's Hotel

3 out of 5
Queen's Hotel
D S Senanayake Veediya, Kandy

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 142 reviews" "
Rating 8 - Good. 57 out of 142 reviews" "
Rating 6 - Okay. 30 out of 142 reviews" "
Rating 4 - Poor. 15 out of 142 reviews" "
Rating 2 - Terrible. 14 out of 142 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

dominique, london

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
never had such a bad experience checking in, the girl (with glasses) at the reception was so rude it was laughable, I really got no idea how she got the job. the hotel is really nice and close to everything, but the rooms facing the main street get really noisy at night, the it gets quiet from 11 pm until 4am when the traffic (trucks, buses ect..) start again. ok for the location , the beauty of the hotel, the swimming pool, the bar , but avoid if you want some sleep . remember, be aware of the ignorant unprofessional lady at the reception! be ready to wait for a long time ! a long queue of people complaining when I left!
Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Keep your sense of humour and you'll get through the half to one hour check in process and you'll start to enjoy this quirky, totally inefficient hotel in the perfect location opposite the Temple of the Tooth. It's unapologetically rundown - but if you love heritage hotels you'll love this place. It has a nice restaurant with really lovely staff. It's the reception staff that desperately need training in how to deal with customers. We had zero explanation of why we were kept waiting for over half an hour. Very poor communication and generally inept. But again, get through the check in process and you'll be in heritage bliss - well, maybe not 'bliss' but you'll probably love the place anyway.
Stayed 2 nights in Jan 2024

6/10 Okay

daljeero

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property need an update, our bed roof leaked during a downpour the towels were old stained and had holes in them
Stayed 3 nights in Jan 2024

4/10 Poor

Ian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is desperately in need of a complete overhaul - my room was riddled with damp and mould with ineffective air conditioning. The staff are lovely and are the hotel's only saving grace.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful old hotel with great staff! Restaurant provided buffet meals at a reasonable price.
Stayed 1 night in Dec 2023

2/10 Terrible

Dhanushka

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Hotel in Kandy
If you like historic hotels this is for you. In a perfect location by the lake and opposite the Temple of the Tooth. The interior takes you right back to the 19th Century with its wooden floors and antique bar. The dinning room is old fashioned with a good mix of western and Sri Lankan food. Staff are very helpful and friendly. Everything about this hotel is the opposite of a modern bland corporate hotel. Staying here is an experience.
Stayed 4 nights in Jan 2023

10/10 Excellent

Haitham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very central. Very close to main attraction daladaha maligawa.
Stayed 1 night in Dec 2022

10/10 Excellent

mallory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in a very convenient and safe location. Very friendly and helpful staff.
Stayed 1 night in Dec 2022

4/10 Poor

Alexander

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Very tired and run down building and rooms. The bar was ok and the staff were friendly but I wouldn’t recommend staying here to anyone that I liked.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptionally nice. The hotel manager in particular personally welcomed us when we arrived. The cleaning crew and bellhop were very friendly.
Stayed 1 night in Feb 2020

8/10 Good

Hirammya, Sri Lanka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice experience at the hotel. We mainly booked Queens because of it's historical value, location and the pool.
Stayed 1 night in Feb 2020
Response from Aruni on 12 Mar 2020
Dear Sir/Madam, Ayubowan! Thank you for your stay again with us and for sharing your experience with other travelers. And we are looking forward to having you again as a guest in our hotel. We look forward to welcoming you once again at Queens Hotel on your next visit. Thanking you. Aruni

6/10 Okay

Sarah, Faversham

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very tired and in need of an update but somehow charming like it was from another era. Room very noisy but nice pool
Stayed 2 nights in Feb 2020

4/10 Poor

RS, Toronto

Travelled with family
Disliked: Amenities, property conditions & facilities
The location of the the property is the best. Right across from the temple of the tooth relic. Walkable to restaurants and shops. The property needs to be updated. Hot water was hit and miss. The staff need to be more attentive. Breakfast was acceptable. Definitely not worth the price.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
This is a heritage hotel with lots of history and class but unfortunately it's maintenance hasn't kept up with it's reputation. The bathrooms need to be updated. It is otherwise clean and adequate for a night's stay.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty..............................................................................................................................
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Everything very close by. The room was very clean. The decor could do with a refresh but in general everything was good.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
It was a great place to stay you have to remember it is a really old hotel the staff were great I would stay there again
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Love the history, beautiful old building! Piano player in the evening, nice bar, good pool. The renovations are a bit dodge, but the place is great
Stayed 1 night in Nov 2019

2/10 Terrible

Nilu, Sydney

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, badly needs a renovation. Not worth the price..
Stayed 1 night in Oct 2019

10/10 Excellent

Ceylon Tours

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bar, room quite dated.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great if you enjoy cold showers, a wake up call to prayer at 4am each and every day, wifi dead spots in the hotel (but working across the road from the hotel) and constant traffic noises from 6am onwards. Legitimately good if you want to be close to the centre of town.
Stayed 3 nights in Apr 2019

8/10 Good

BKC, Colombo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Room was spacious. Staff was really helpful. Asked for a non smoking room but got a room that smelled of smoke. Bathroom door didn't shut properly and the shower drained very slowly
Stayed 2 nights in Mar 2019
Response from shan on 22 Mar 2019
Hi BKC, Thank you so much for taking time to review your stay at Queens Hotel. We are so sorry to hear that the room was not up to standard and there were a few issues with the bathroom. This is not the impression that we want to leave with you. If your travels bring you back to Sri Lanka, we hope we get a chance to redeem ourselves. Best Wishes, the Queen's Hotel team

6/10 Okay

Nishani

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Hotel condition is very bad. The hotel has to renovate. it a very nice antique hotel keep the antique way and renovate this hotel. this is Gem of the Kandy the location is great. Food is not that good.
Stayed 1 night in Feb 2019
Response from isuru on 1 Mar 2019
Dear Sir/Madam, Thank you very much for your valuable feedback and we are extremely sorry for any inconveniences and bitter experiences you have had during the stay at Queens Hotel Kandy. As you suggested we will look into the problems in the service areas specially in the Food & Beverage. We apologize once again for the inconvenience and will make sure your next stay at our hotel would be very pleasant. Thank you & best regards,

10/10 Excellent

Lalithnj, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very convenient for tourists as most places that we visit are walking distance and just take a taxi to bit further down from town.
Stayed 2 nights in Feb 2019
Response from isuru on 1 Mar 2019
Dear Guest, It was truly a pleasure having you as our guests and thank you so much for taking the time to write such a wonderful review of your experience and also for recommending the hotel for other potential guests. Best Regards,

6/10 Okay

Chan Kwai Mei

Liked: Staff & service
Stayed 1 night in Feb 2019
Response from isuru on 1 Mar 2019
Dear Guest, It was truly a pleasure having you as our guests and thank you so much for taking the time to write such a wonderful review of your experience and also for recommending the hotel for other potential guests. Best Regards,

6/10 Okay

Steve, london

Liked: Cleanliness
Disliked: Property conditions & facilities
This is an interesting hotel that has stayed in the past. There is nothing wrong with this and I am quite happy to stay in this kind of property. The room we had was a good size and looked out onto the lake which was lovely. However, the road outside is incredibly busy from 6am till about 8:30 am and at the time I stayed there road works went on until 12 midnight and I was woken up constantly by heavy trucks passing. After a lot of difficult with the desk staff we managed to move rooms to a room that was quiet and overlooked the pool/garden. these rooms are small and not very well converted to accommodate a bathroom. I think that before anyone stays at the hotel they should be aware of the pitfalls. The central location and the Edwardian character of the place are charming are its selling points.
Stayed 2 nights in Feb 2019
Response from isuru on 1 Mar 2019
Many thanks for your comments. We value your feedback as it will assist us in improving our service as our aim is to set high performance standards. Look forward to welcoming you to Queens Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situation in the dining room is rather tight due to the groups dining. If you come later than the groups , the choice of food will be limited. the in all of the hotel is extraordinarily friendly and helpful.
Stayed 2 nights in Jan 2019
Response from isuru on 1 Mar 2019
Many thanks for your comments. We value your feedback as it will assist us in improving our service as our aim is to set high performance standards. Look forward to welcoming you to Queens Hotel.

8/10 Good

Jeff, cardiff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in centre of Kandy adjacent Temple of the Tooth temple. Old fashioned British empire style that needs a little refreshing. Go for room looking over swimming pool as other side noisy - Temple of the tooth chantings at 05.00, Flock of Birds at 06.00 and traffic severe for all 24 hours. Central location good for looking around town centre, Temple of the Tooth and Lake area. Room was OK - hot water, shower, AC, Fridge and clean - No mosquito bites - did the job. However can hear people in adjacent room and Ceiling fan noisy. Breakfast and dinner in main restaurant OK but Chinese restaurant food was superb, best I've had in a long time. Freshly cooked to order by Chef. Staff very friendly and helpful. Overall considering value for money I'd grade 8 out of 10.
Stayed 2 nights in Jan 2019
Response from isuru on 1 Mar 2019
Many thanks for your comments. We value your feedback as it will assist us in improving our service as our aim is to set high performance standards. Look forward to welcoming you to Queens Hotel.

4/10 Poor

m

Disliked: Staff & service, property conditions & facilities, room comfort
Shabby in a good location
This place in one word: shabby. the rooms are so sparcly decorated and antiquated they feel almost prison-like. the whole place is completely run down, and service is poor and slow. The only good thing about this place is the location. all in all very disappointing
Stayed 1 night in Dec 2018
Response from isuru on 1 Mar 2019
Many thanks for your comments. We value your feedback as it will assist us in improving our service as our aim is to set high performance standards. Look forward to welcoming you to Queens Hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fantastic location and real old world feel to the rooms, furnishings and decor through out. Very poor quality of buffet and meals available - running out of items very quickly. Needs a lot more attention. Packed breakfast was also poor quality and limited. Also, ceilings leaking in hallway and in room with rains. Showers with very little water pressure and water only lukewarm in bathrooms.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The food was shockingly bad. The Chinese restaurent was caught trying to overcharge clents very poor service at the restaurent
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The location and services were good. Amenities can be made better.
Stayed 2 nights in Oct 2018

4/10 Poor

Amjad

Disliked: Property conditions & facilities
Historical but very uncomfortable, and it's kinda scary lol
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Good location
The location is good but the room condition is quite bad, long walking distance from the lobby to the room.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location is great
Rooms are pretty old with a stale smell. Breakfast and Dinner was amazing.
Stayed 1 night in Sep 2018

10/10 Excellent

Jetty

Elegance
Old world charm. And style. Great location too, of course it is, they chose the best spot back in 1844 when they built it. If in Kandy this is the only place to stay.
Stayed 2 nights in Sep 2018
Response from Queens on 13 Sept 2018
Thank you for your valuable comment

8/10 Good

Mrs Alison k, knutsford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and Colonial
brilliant old style colonial hotel full of history and charactor . Rooms are huge , had a triple . Staff very courteous and friendly . Right next door to Sacred Tooth Temple which is a must to see
Stayed 1 night in Aug 2018

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night and the hotel was fabulous the staff were friendly and could not have done more to help us. We would definitely go back.
Stayed 1 night in Jul 2018

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Breakfast was very disappointing. Food wasn’t warm and tasted terrible. Linen on tables was not clean .
Response from Queens Hotel E Marketing on 7 May 2018
Dear Sir/ Madam, We are very sorry what you had to face at our Hotel. We will look in to this if you can send us your Booking confirmation number and room number. Thank you - Queens Hotel Team

4/10 Poor

Lisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Looks great, but needs to maintain the up-keep
A stunning historical building, this hotel has great visual value, including items of yester-year on display and fantastic photos from the 1800’s. However, our bed was broken, and the hot water was very temperamental. The location is amazing, next to the temple of the sacred tooth, mesuems and man made lake. The staff are dressed to impress, however, the service is very slow. We waited around 50 minutes for room service.
Response from E Marketing - Kandy Hotels Co PLC on 5 May 2018
Dear Ms. Lisa , Thank you for the review and sorry for the what happened at our hotel. We will look in to this ASAP

8/10 Good

kenneth R

Liked: Staff & service, room comfort
Beautiful old hotel now in a sad condition
Queens hotel was once an extremely beautiful hotel. It has however been neglected and is now in a bit of a sad state. The entry and foyer areas are beautiful however rooms need a complete redo. Bathrooms are not nice and much of the west wing has leaking roofs. This includes the restaurant and guest rooms. The location is good and the staff are quite helpful. Although it did take a lot of convincing to actually get the Lakeview balcony rooms we had booked and paid for. They had many excuses as to why we were not able to have these rooms until we eventually were given upgraded suites with views and balconies.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rough start but they came through.
On arrival at the lobby we were super excited about our stay. The reception area was stunning and the area cannot be beaten. Then we were shown to our rooms and it’s went downhill Fromm there. We booked and paid for three rooms with a balcony and lake views. We were shown to two rooms that were tiny and looked more like a prison cell that a hotel. The third was bigger but away from the other two. We told them what we had booked and they said theses are the rooms. After some other staff arrived they said no you didn’t didnt request that even though we had our paperwork to prove it. Around 30 minuted of saying we would not accept the rooms and them telling us that all lake view room service were full they gave us and put us I need rooms that were twice as big and had lake views. A very dispointing experience and From looking at previous reviews it appears this may be a regular ploy. So stand your ground If you don’t get what you booked. After that the staff could not have been more helpful so I must congratulate them on helping us out when we had an emergency and needed to contact the Australian embassy and needed some paperwork copied etc. well done to the reception staff. All in all we enjoyed our stay after the initial problem and wouldn’t stay again.