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Reviews of Sierra Square Hotel

3 out of 5
Sierra Square Hotel
265 Main Avenue, Ferndale, Randburg, Gauteng

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 51 reviews" "
Rating 8 - Good. 20 out of 51 reviews" "
Rating 6 - Okay. 9 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

sithembele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Sierra Square Hotel on 17 Aug 2022
Thank you for staying with us, we hope to welcome you back soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Sarie

Liked: Cleanliness, staff & service
Great personnel, helpful and friendly
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Jul 2019
Response from Sierra Hotel Randburg on 26 Aug 2019
Thank you so much.

4/10 Poor

Deuces, GC

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Nice that it was new but the cold floor tiles were horrible especially during Jozi winter. Needed a carpet. King rooms didnt have fridge or microwave but they have a policy to not warm food from outside the hotel which I never saw communicated prior to the booking. Manager gave me a blank, annoyed stare when I addressed it. Forgot a face scrub in the shower and when I came back to get it I was told they found nothing.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
The beds are not the best but everything else was great.
Stayed 1 night in May 2019
Response from Sierra Hotel Randburg on 9 July 2019
Thank you, glad to hear it was good.

10/10 Excellent

Joseph, Minneapolis USA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is excellent,and in a good location. But i really like the management to improve the various rooms by putting in some of the room a those little freezer to keep guess drink cold.
Stayed 4 nights in Mar 2019
Response from Sierra Hotel - Randburg on 3 May 2019
Thank you for your feedback. The Hotel is set-up to a 3 Star Standard and within that standard, Fridges are not a standard.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything about the property' is excellent the only thing they need to work on is the front desk staff. They don't know good customer service.
Stayed 5 nights in Mar 2019
Response from Sierra Hotel - Randburg on 29 Apr 2019
Thank you for bringing this to our attention, we see it in a serious light and will rectify it soonest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Sierra Hotel - Randburg on 29 Apr 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 9 nights in Mar 2019
Response from Sierra Hotel Randburg on 29 Apr 2019
Thank you for your feedback.

8/10 Good

Corne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is not very clean-dusty room and dirty bedding. Aircons and bathroom fans not working or noisy and rattling.
Stayed 1 night in Dec 2018
Response from Sierra Hotel Randburg on 10 Jan 2019
Please advise if you stayed at Sierra Square or Sierra on Main, so I am able to investigate and revert back to you.

10/10 Excellent

Salome Anggy JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay again
Enjoyed our stay
Stayed 2 nights in Dec 2018
Response from Sierra Hotel Randburg on 8 Jan 2019
Thank you

10/10 Excellent

rylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY HAPPY
OUR STAY WAS AMAZING. STAFF ALL ROUND WAS VERY RESPECTFUL, HELPFUL. ROOMS WAS NEAT AND SPACIOUS.
Stayed 3 nights in Dec 2018
Response from Sierra Hotel Randburg on 8 Jan 2019
Thank you

10/10 Excellent

Salome Anggy JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was so amazing
Stayed 1 night in Dec 2018
Response from Sierra Hotel Randburg on 8 Jan 2019
Thank you

10/10 Excellent

Salome Anggy JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely
Stayed 3 nights in Dec 2018
Response from Sierra Hotel Randburg on 8 Jan 2019
Thank you

10/10 Excellent

Salome Anggy JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Lovely stay
Stayed 1 night in Dec 2018
Response from Sierra Hotel Randburg on 8 Jan 2019
Thank you

10/10 Excellent

Salome Anggy JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great stay
Stayed 1 night in Dec 2018
Response from Sierra Hotel Randburg on 8 Jan 2019
Thank you

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
A very nice and quiet place, clean room, friendly environment, I recommend it
Stayed 6 nights in Dec 2018
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you.

6/10 Okay

Sibongile

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018
Response from Sierra Hotel Group on 12 Dec 2018
Thank you.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, big rooks, good Wi-Fi and breakfast
Stayed 1 night in Dec 2018
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you.

8/10 Good

Olakunle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well established nice hotel in a good area of Randburg.
Stayed 1 night in Nov 2018
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you.

10/10 Excellent

Miss

Great service!!!
Stayed 1 night in Aug 2018
Response from General Manager on 29 Aug 2018
Thanks for your review. We look forward to welcoming you back on your next trip to Randburg

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
Stayed 1 night in Aug 2018
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you.

6/10 Okay

Joyce, North West

Liked: Staff & service, room comfort
Disliked: Cleanliness
On arrival which was Sat the property was clean and ok. next day On Sunday the room was cleaned only around 12 pm. which after then i had to ask for toiletriessince they where not put on my way out, came pack only to find they put for one person when we booked for 2. The chery on top was when i open my blakets to sleep the on the bed was my hair a few flakes from the chocolate i eat the previous night and not to mention that i had to take off all the blankets and straighten then coz it was clear no body did. they where just stretched out my head wrap was still in the blankets. oh by the way the are fridges in the room
Stayed 2 nights in Aug 2018

10/10 Excellent

Mduduzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sierra squared
Stay was amazing, easy check in, friendly helpful staff, as I was very tired, I slept very well and was well refreshed in the morning. I would definitely come back to enjoy another peaceful night
Stayed 1 night in Aug 2018
Response from General Manager on 29 Aug 2018
We delighted you enjoyed your stay with us Mduduzi. We look forward to welcoming you back on your next trip to Randburg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall it was fantastic and i was safe, happy with the services
Stayed 3 nights in May 2018
Response from General Manager on 29 Aug 2018
Thanks for your review Anonymous

6/10 Okay

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Sierra Hotels. on 22 Mar 2018
Thank you for your review

6/10 Okay

Moloto

Budget hotel
Stayed 2 nights in Feb 2018
Response from Sierra Hotels. on 22 Mar 2018
Thank you for your review.

8/10 Good

M.

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very good, thanks to the friendly attention and hospitality of the staff, smiles everywhere. I had a problem of a dual booking and it was promptly attended to. The place is quiet and the breakfast is good. I recommend the place for whoever visits Randburg.
Stayed 2 nights in Dec 2017
Response from Sierra Square Hotel Team on 9 Jan 2018
Dear M, Thank you for your review of your recent stay with us, and we are delighted to hear that you had a wonderful stay. We look forward to welcoming you back on your next trip to Randburg.

8/10 Good

James Olawale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
My stay at the hotel was very fantastic only that when I got to the airport , they could not recognized the hotel, so they need more publicity
Response from Sierra hotels. on 22 Mar 2018
Dear James, Thank you for your review and your comments are noted.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback.

8/10 Good

Hewitt, Mokopane RSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still
This hotel is situated in the prime area. The name has changed to Sierra Square hotel and is currently under going renovations. The rooms are spacious and clean. But wifi is non existent in rooms so one has to be in the reception foyer to access it.
Response from GM Sierra Hotels Randburg on 9 May 2018
Thank you for your review. Your comments regarding WIFI are noted and we have an on going improvement plan regarding WIFI.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with basic necessities
The room was large and recently renovated. All tiles with no rugs or carpets. A full bathroom but feeble shower. A small safe for a wallet or small tablet. There was only hanging space with no drawers or shelves so you had to live out of your suitcase. Walls were thin so you could hear the neighbour boiling the kettle.
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback and apologize for any inconvenience caused.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Reception was good. But no fridge in the room. Air conditioning not working.

8/10 Good

Deriza

Liked: Cleanliness
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback.

6/10 Okay

mfaniseni, Berlin, Germany since 12.03.2015

Liked: Cleanliness, staff & service, room comfort
Satisfactory
Lobby music, boring. That you've no storage for luggage after check out is disappointing. When you have renovations inform guests. I was woken up by heavy knocking near my room. Otherwise I was very impressed by the front desk and managers on duty. My double payment was solved by the manager on duty without any problem. Friendship from the staff was more than welcoming.
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback and apologize for any inconvenience caused.

8/10 Good

Gourav, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
GOOD HOTEL FOR BUSINESS TRAVELERS
I traveled to Joburg on a business trip. Hotel provides a secure environment. My advise to other travelers, book online rather than walk-in bcoz the tariff differs by 25% to 30%. And kindly confirm your reservation with hotel staff prior to your arrival. My experience was good in Randburg Towers, staff was very friendly and helpful, room was neat and clean. I stayed for 13 nights and never faced any problem with anything
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback.

10/10 Excellent

J de Klerk, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, cleanliness of room
I enjoyed it, and I am very satisfied. Just one little thing about the breakfast: if you pay at reception it costs R80. If you pay directly at the restaurant it costs R95! I do not understand the rationale behind that, and it was not communicated effectively.
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback - Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to town centre
I was very disappointed first night of my arrival at the hotel no reservations were made as a result I had to share a bed with my daughter. Secondly three days I was nearly kicked out as payment had not been made. will never use a broker again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

MarceloP, Catanduva Brazil

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto muito limpo, camas ótimas, bom chuveiro, excelente café da manhã, proximidade com uma galeria de ótimos restaurantes, como Rocco Mama s, Nando s e Pizza Hut, para quem está de carro.
Stayed 2 nights in Aug 2019
Response from Sierra Hotel Randburg on 26 Aug 2019
Thank you so much for your great feedback.

8/10 Good

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Reservations Team on 8 Nov 2018
Dear Marcelo Thank you for you feedback, we really appreciate it and we look forward to welcoming you back in the future. Kind Regards Reservations Team

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable, staff accueillant, restaurant propre, chambre spacieuse, équipement insuffisant, pas de frigo en chambre
Response from GM Sierra Hotels Randburg on 11 May 2018
Nous vous remercions de votre récent commentaire sur votre séjour chez nous à Sierra Hotels.

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Sierra Hotels. on 22 Mar 2018
Thank you for your review

10/10 Excellent

Jessé Almir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silencioso e espaçoso.
Excelente!
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you.

8/10 Good

Cynthia, Québec

Liked: Cleanliness, room comfort
Très bon rapport qualité/prix
Malgré qu'il y avait beaucoup de réparations pendant notre séjour, nous avons bien apprécié. Je recommande.
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
Thank you, we value your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Response from Sierra Hotel Group - Randburg on 12 Dec 2018
We value your feedback.