Outdoor pool, pool loungers

Reviews of City Lodge Sandton, Katherine Street

3 out of 5
City Lodge Sandton, Katherine Street
Katherine Street, Sandton, Gauteng

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 134 reviews" "
Rating 8 - Good. 59 out of 134 reviews" "
Rating 6 - Okay. 22 out of 134 reviews" "
Rating 4 - Poor. 4 out of 134 reviews" "
Rating 2 - Terrible. 1 out of 134 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Noluthando

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Check in
Check in process was very disappointing
Stayed 2 nights in Dec 2023

10/10 Excellent

Mamaliehe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

James sithole

Stayed 1 night in Nov 2023

8/10 Good

George

Travelled with partner
Liked: Property conditions & facilities
Great property to stay in easy drive to the shopping mall for fantastic food . Hotel was relaxed and quiet and the food was good , a little expensive for breakfast , our first stay the staff were excellent and this our stay a week later the staff was not so friendly . The guys at the gate were excellent and always very friendly , safe place to stay
Stayed 2 nights in Oct 2023

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and easy to find . Everything was very clean . The cooked meal we had was lovely .
Stayed 1 night in Oct 2023

8/10 Good

Kumaren

Stayed 3 nights in Mar 2023

10/10 Excellent

Adrian

Stayed 3 nights in Apr 2023

10/10 Excellent

Raw x creative

Stayed 1 night in Mar 2023

10/10 Excellent

daniel Phumudzo

Stayed 2 nights in Mar 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Mahomed Amien

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 3rd stay at CL Katherine. I always find the staff very friendly & professional. Certainly wont be my last stay here !!
Stayed 4 nights in Feb 2023
Response from City Lodge Katherine Street on 21 Feb 2023
Good morning, thank you for the review, hope you see you again soon.

8/10 Good

Zayyaan

Stayed 1 night in Jan 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Lodge Katherine Street Sandton
Rooms were a great size with all the ammenities. Very clean and comfortable beds. Great value for money
Stayed 3 nights in Dec 2022

6/10 Okay

Vangile

Business traveller
Liked: Cleanliness, property conditions & facilities
Drinking water in the room
I got into the room and there was no bottled water. I went down stairs to reception and I was informed I can buy bottled water or use the complimentary water down stairs. Two bottles of drinking water in a room is a standard and I wonder why this hotel does not provide drinking water in the room. It was an inconvenience to have to walk to the receiption from room 211 to get drinking water from down stairs. Teaspoons were also not in my room. The go away coffee was nice.
Stayed 1 night in Nov 2022

6/10 Okay

Shose

Business traveller
Liked: Cleanliness, property conditions & facilities
No one to help with luggages especially in the stairs.
Response from Duty Manger on 5 Nov 2022
At the outset we wish to thank you for having chosen City Lodge Sandton Katherine street for your accommodation requirements.We most certainly do regard you as a valued guest and our primary objective is to extend hospitality to you in terms of our quality for product and service. We clearly failed in providing you with the service you were expecting.Once again we extend our sincere apologies for the inconvenience and I honestly believe that we can turn a negative experience into a positive one and ask you to afford us the opportunity to do so in the future.

10/10 Excellent

Jethro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

6/10 Okay

anthony

Liked: Staff & service
Pre-COVID the hotel always did some small, tasty bar snacks for supper. These have been discontinued or reduced in scope. They now do not match pre-COVID snacks. Great pity. The old snacks were competitively priced, and I'm sure cost effective for you. You need to rethink this because I shall probably have to stay elsewhere in future.
Stayed 3 nights in Sep 2022
Response from Reservation on 24 Oct 2022
Good Morning AnthonyThank you very much for taking the time to provide us with feedback. We do still have popcorn, pretzels and nuts available from the bar, at no additional costs, however we now prepare them on request for our guests. The bar snacks menu was implemented post covid but those are at an additional charge.Next time you stay with us you are more than welcome to request the complimentary snacks from our barmen.Thank You & Kind RegardsCity Lodge Hotel Sandton Katherine Street

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2022

10/10 Excellent

Degracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was fantastic, the room very clean each day, the staff very friendly.
Stayed 2 nights in May 2022
Response from Reservations on 12 July 2022
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Refilwe

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Charles

Stayed 1 night in Mar 2022

10/10 Excellent

Malesela

Stayed 1 night in Mar 2022

10/10 Excellent

Sandra

Stayed 1 night in Mar 2022

8/10 Good

Ashishkumar

Stayed 1 night in Mar 2022

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Tinashe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness
Stayed 1 night in Dec 2021

4/10 Poor

Zakiyya

Disliked: Cleanliness, staff & service, property conditions & facilities
Dissapointing city lodge.
I have stayed here numerous times in the past but I can see that levels of service have dipped drastically. even though we had pre-booked and paid the reception took ages to check us in, gave us the wrong room (double bed instead of 2 twin beds). Our bathroom had black mould on the ceiling and in the shower. The TV played only SABC, ETv and a couple sports and news channels and 2 african channels, so no DSTV. The worst was when we ordered room service and were told to come and collect our food at reception, then spent 15 minutes waiting whilst the waitrons tried to get our bill right, we got 3 bills all incorrect. The food order was also not correct but we let it go because we had just reached our fed up point. The whole 2 days there we did not see 1 manager on duty. i will not be staying here again.
Stayed 2 nights in Dec 2021

8/10 Good

GHULAM

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation
My stay was great,the staff very friendly and helpful, efficient service, breakfast was good.my room was nice apart from not having a fridge.
Stayed 2 nights in Nov 2021

8/10 Good

OVIDIU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021
Response from Reservations on 27 Oct 2021
Thank you for your feedback.

10/10 Excellent

Erick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Reservations on 27 Oct 2021
Thank you for your feedback

10/10 Excellent

Roxanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Azizzulhaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Reservations on 18 May 2021
Thank you very much for rating City Lodge Katherine street, we are happy to see you enjoyed your stay. We hope to welcome you back in the near future. Thanks and regards

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Reservations on 18 May 2021
Thank you very much for rating City Lodge Katherine street, we are happy to see you enjoyed your stay. We hope to welcome you back in the near future. Thanks and regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are friendly and make one's stay more comfortable.
Stayed 2 nights in Mar 2020
Response from The CLHG Team on 10 Mar 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and are delighted that our staff WOW'd you with great service! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Jonas J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full satisfied with staffs and general condition of the area and Hotel upkeep.
Stayed 3 nights in Feb 2020
Response from City Lodge Katherine Street on 2 Mar 2020
Thank you for your feedback. Hope to see you back soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: - room cleaness Dislike: - restaurant location
Stayed 4 nights in Feb 2020
Response from The CLHG Team on 26 Feb 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Florence, Seattle, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the food. Very clean lodge, staff are friendly. Will definitely recommend this place to my friends and family.
Stayed 1 night in Feb 2020
Response from City Lodge Sandton Katherine street on 24 Feb 2020
Thank you for your positive feedback, we look forward to your next visit.

10/10 Excellent

Angilique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The CLHG Team on 27 Nov 2019
Dear Angilique Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from The CLHG Team on 19 Nov 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all expectations.
Stayed 1 night in Sep 2019
Response from The CLHG Team on 20 Sept 2019
Dear Michael Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Cornelius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good except the Wifi
Stayed for 2 nights. Everything was good except the Wifi. Complained about it several times and they said that they were fixing in but never got any better. Was on and off the whole time we were there. Very disappointing since I was banking on the fact that I would be able to get some urgent business done.
Stayed 2 nights in Sep 2019
Response from The CLHG Team on 13 Sept 2019
Dear Cornelius Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay but regret the problems you experienced with the WiFi. The matter has been referred to the relevant department for investigation. We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

sifah

Stayed 1 night in Sep 2019

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Danie on 25 June 2019
Good Morning Paulo Thank you very much for taking the time to rate our hotel. Thank you for the kind feedback and we hope to welcome you back soon to our hotel. Kind Regards Danie

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business Stay over
Great for Business travel, close to Central Sandton and has all the necessary amenities.
Stayed 1 night in Jun 2019
Response from Danie on 11 June 2019
Good Morning Tyron Thank you very much for your kind feedback. We look forward to welcoming you back to our hotel in the near future. Danie

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable and well catered for a business trip
Stayed 2 nights in Apr 2019
Response from Danie on 29 Apr 2019
Thank you very much for taking the time to give us such kind feedback.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Danie on 1 Apr 2019
Thank you very much for your Kind feedback. We hope to welcome you back to our hotel in the near future again. Kind regards Danie

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Danie on 1 Apr 2019
Thank you very much for your Kind feedback. We hope to welcome you back to our hotel in the near future again. Kind Regards Danie le Roux