The Ritz Carlton Suite with Spa Bath and Bosphorus View - Club Lounge Access

Reviews of The Ritz-Carlton, Istanbul

5 out of 5
The Ritz-Carlton, Istanbul
Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 651 out of 844 reviews" "
Rating 8 - Good. 114 out of 844 reviews" "
Rating 6 - Okay. 45 out of 844 reviews" "
Rating 4 - Poor. 8 out of 844 reviews" "
Rating 2 - Terrible. 26 out of 844 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

bassam, New York

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 4 nights in Apr 2024

8/10 Good

Hind

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a pleasant experience. The cleanliness of bathrooms in public areas can be improved. The location is nice if you can handel walking up and down the hill the hotels area is on, which is quiet the excersice. It's a great location close to a few spectacular landmarks.
Stayed 1 night in Apr 2024
Response from Ela Ergin on 8 May 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that you enjoyed your stay with us.Your valuable feedback regarding the cleanliness of the bathrooms is well noted and we will be taking actions accordingly.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a RC should be , but massage therapist was not Mandara quality , basic skills , and barber trades on getting one foreign customer a day and charging inflated USD for basic cut 15 mins , no waxing ,no burning facial hair ,he isn't RC but in basement scammer, the massage therapist gives impression of being Balinese , but basic skills ......these two non RC staff aside it was very good stay .
Stayed 3 nights in Apr 2024
Response from Ela Ergin on 6 May 2024
Dear Mr. Nicholas,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. However, we also would like to extend our apologies for the inconvenience you experienced. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Please be ensured that your feedback is shared with relevant departments and necessary actions will be taken to ensure this is an isolated issue corrected moving forward.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Reyad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly professional team nice location and noticed improvement from last time
Stayed 1 night in Apr 2024
Response from Ela Ergin on 6 May 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Anwer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean and comfortable. The staff and concierge were great with good tips and a caring attitude. Bahar (the lady in the breakfast area) was particularly great, making us feel very welcome and valued.
Stayed 6 nights in Apr 2024
Response from Ela Ergin on 4 May 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for taking the time to write a lovely review about the hotel. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies like Bahar. I will be sure to share your kind words with her.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Ijeoma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice experience overall!!
Stayed 3 nights in Apr 2024
Response from Ela Ergin on 1 May 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels we’ve stayed at. Beautiful rooms, friendly and accommodating staff. Excellent dining options.
Stayed 5 nights in Apr 2024
Response from Ela Ergin on 1 May 2024
Dear Ms. Helen,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Will definitely be back
Stayed 3 nights in Apr 2024
Response from Ela Ergin on 30 Apr 2024
Dear Mr. Patrick,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice! Jacuzzi wasn’t working and hammam wasn’t included unless you buy some service. Overall good experience.
Stayed 1 night in Apr 2024
Response from Ela Ergin on 29 Apr 2024
Dear Ms. Diana,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Allow me to extend my apologies due to the inconvenience caused by the technical issue in the jacuzzi. I hope it was rectified immediately and we are hoping to make up for it during your next visit.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Celso, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Ela Ergin on 29 Apr 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager

10/10 Excellent

Ugur, miami

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet, comfort of the bed, fitness and spa were all superb.
Stayed 1 night in Apr 2024
Response from Ela Ergin on 29 Apr 2024
Değerli Uğur Bey,Konaklamanızda The Ritz-Carlton, İstanbul’u tercih ettiğiniz ve deneyiminizi bizimle paylaştığınız için teşekkür ederiz.Otelimizdeki deneyiminizden memnun kaldığınızı öğrenmekten mutluluk duyduk. Umarız konaklamanız süresince hizmetlerimiz beklentinizi aşabilmiştir.Sizi tekrar The Ritz-Carlton, İstanbul’da ağırlayabilmek dileğimizle,Saygılarımızla,Ela ErginGeneral Manager

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Ela Ergin on 26 Apr 2024
Dear Mr. Alan,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul

10/10 Excellent

Pezhman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself and the rooms are a bit outdated, but staff were extremely friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Ela Ergin on 26 Apr 2024
Dear Guest, Thank you for taking the time to share your recent experience at The Ritz-Carlton, Istanbul with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Please be ensured that we are committed to taking necessary actions as soon as possible.But it is a great feeling to know that our Ladies and Gentlemen left a positive impression on you.We look forward to welcoming you back again to our hotel soon.Kind regards,Ela ErginGeneral Manager

10/10 Excellent

Mohammad, Riyadh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service with perfect location
Stayed 3 nights in Apr 2024
Response from Ela Ergin on 25 Apr 2024
Dear Mr. Mohammad,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay and you enjoyed our property's location. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 Good

Dame asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience, excellent service by staff.
Stayed 6 nights in Apr 2024
Response from Ela Ergin on 25 Apr 2024
Dear Dame Asha,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Mahbuba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 4 nights, staff were wonderful & attentive. Breakfast was great! Very clean & quiet. Rooms were very spacious & great facilities.you must visit the spa for a Turkish bath, unbelievable. Overall very happy we stayed here, the shops were great too. Would stay here again.
Stayed 4 nights in Apr 2024
Response from Ela Ergin on 24 Apr 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We are absolutely delighted that your experience not only met but exceeded your expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indelible marks. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Benito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 5-star service. Just as expected for a premium hotel. Everyone is quite accommodating and goes out of their way to help our stay so worthwhile. Enjoyed every moment of it.
Stayed 1 night in Apr 2024
Response from Ela Ergin on 23 Apr 2024
Dear Guest,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

6/10 Okay

Suleiman, Jeddah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We asked to change the room to a higher floor but they refused several time as the room was on fourth floor with a structure blocking the view you were never cooperative at all , we had terrible experience. Also we tried to check out one day earlier due to airline changed flight schedules because of the escalation between Iran and Israel and the skies were closed over some countries like Lebanon for 24 hours , for one of the rooms they refused instantly and after insisting they agreed thanks to Ms. Malek the reservation manager who agreed to refund the one night
Stayed 8 nights in Apr 2024
Response from Ela Ergin on 22 Apr 2024
Dear Mr. Suleiman,We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us.I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you have experienced during your stay. Please be ensured that whenever our guests are not happy with their rooms, we try to take action as immediately as possible. However, I am deeply sorry that this was not the case for your experience, due to the high occupancy.We hope to welcome you back in the near future and create memorable experience at your home in Istanbul; The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Malak, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for Istanbul. Standard breakfast. Nobu below expectation . Housekeeping is superb! They come 3 times/day
Stayed 5 nights in Apr 2024
Response from Ela Ergin on 17 Apr 2024
Dear Mr. Malak,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I would also like to take the opportunity to ask you about your Nobu experience. As mentioned, your feedback is invaluable to us, therefore, we would like address any issues you might want to mention.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 7 nights in Mar 2024
Response from Ela Ergin on 15 Apr 2024
Dear Mr. Arun,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay.We were happy to hear that you are satisfied with the location of our hotel.As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcome you back to The Ritz-Carlton, Istanbul!Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Jacob

Stayed 2 nights in Apr 2024
Response from Ela Ergin on 4 May 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from Ela Ergin on 13 Apr 2024
Dear Guest,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay and sharing your experience with us.We were happy to hear that you are satisfied with the location of our hotel. We hope you have enjoyed your stay as well.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ela Ergin on 11 Apr 2024
Dear Mr. Manuel,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely, Ela Ergin General Manager

10/10 Excellent

Deep

Stayed 3 nights in Apr 2024
Response from Ela Ergin on 29 Apr 2024
Dear Guest,Thank you for sharing your experience at The Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Kind Regards,Ela ErginGeneral Manager

6/10 Okay

Michael James

Travelled with partner
Liked: Cleanliness, staff & service
They told us at check in the pool and spa would be closed for our 9 night stay. If we had known this we would have stayed elsewhere
Stayed 9 nights in Mar 2024
Response from Ela Ergin on 8 Apr 2024
Dear Mr. James,Thank you for having chosen The Ritz-Carlton, Istanbul for your stay and taking the time to share your feedback with us. I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you experienced about the Spa renovation. We have tried to do our best about the communication of this process with our guests. However, it seems that we have failed to do so in your stay. Please allow me to extend my apologies once more. We hope you’ll consider staying with us again when you return to Istanbul and will allow us to create an enjoyable and memorable experience for you.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Eric, Charlotte

Stayed 3 nights in Mar 2024
Response from Ela Ergin on 22 Apr 2024
Dear Mr. Eric,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral ManagerThe Ritz-Carlton, Istanbul

10/10 Excellent

JILLIAN, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were unbelievably friendly and went above and beyond to make sure our every wish was catered for. The breakfasts were incredible as were the restaurants on the property. I cannot say enough good things about our experience at the Ritz Carlton Istanbul.
Stayed 3 nights in Mar 2024
Response from Ela Ergin on 1 Apr 2024
Dear Ms. Jillian,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience- phenomenal breakfast!
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Mr. Rahul,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Olumuyiwa Obagbemileke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional service
Stayed 3 nights in Mar 2024
Response from Ela Ergin on 31 Mar 2024
Dear Olumuyiwa Obagbemileke,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 Good

London

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024
Response from Ela Ergin on 29 Mar 2024
Dear Guest,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home The Ritz-Carlton, Istanbul!Ela ErginGeneral Manager

10/10 Excellent

Mariia

Stayed 4 nights in Mar 2024
Response from Ela Ergin on 17 Apr 2024
Dear Ms. Maria,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Antonella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff were extremely helpful, friendly and attentive.
Stayed 3 nights in Mar 2024
Response from Ela Ergin on 26 Mar 2024
Dear Antonella Pozzuto,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager

8/10 Good

Nasser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our wedding anniversary in Istanbul and chose the fantastic Ritz Carlton Hotel. We had such a lovely warm welcome including some delicious celebratory treats in our gorgeous room, high up on the top floor. The view, design of the room and the room's features were second to none. Although we were there for a nice, quiet celebration, unfortunately we found ourselves next door to some young guests (in a suite), who were there for their own not-so-quiet celebration! After two nights of poor sleep, it seemed they could not be moved but we agreed to move to a lower floor, which was still an incredibly beautiful room. The staff of the Ritz Carlton are genuinely nice people. We didn't encounter one person who didn't uphold the standards we have come to associate with the brand. Aside from the noisy teenagers in the suite next door, it was a wonderful stay!
Stayed 4 nights in Mar 2024
Response from Ela Ergin on 22 Mar 2024
Dear Nasser Khoja,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. Apart from the inconvenience you experienced which we will ensure it will not occur again, we are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin

6/10 Okay

Krishna, Levittown

Liked: Cleanliness, property conditions & facilities
The service was poor
Stayed 4 nights in Dec 2023
Response from Ela Ergin on 21 Mar 2024
Dear Krishna Maddipatla,We extend our sincerest gratitude to you, on behalf of all Ladies and Gentlemen, for selectingThe Ritz-Carlton, Istanbul for your recent stay. I deeply regret that your stay with us did notmeet your expectations, and we sincerely apologize for any inconvenience you may haveexperienced during your stay.Here at The Ritz-Carlton, Istanbul, we are committed to provide an unforgettable experience byfulfilling even the unexpressed wishes and needs of our guests. Hence, we will appreciate if youtake the time and tell us about your experience. Rest assured, we will diligently address anyconcern and take the relevant action immediately.We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ela Ergin on 19 Mar 2024
Dear Aya,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Kind Regards,Ela ErginGeneral Manager

8/10 Good

Tomas, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and traditional
Stayed 1 night in Feb 2024
Response from Ela Ergin on 18 Mar 2024
Dear Tomas,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager

6/10 Okay

Reyad

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
i like location and professional staff but was not happy or satisfied of housekeeping quality and not happy with lounge area design or size
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Reyad Greetings from the Ritz-Carlton, Istanbul. Thank you for taking the time to share your experience about your recent stay at our hotel.Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.The entire team looks forward to the pleasure of welcoming you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

8/10 Good

MOHAMMED, Portland

Stayed 9 nights in Feb 2024
Response from Ela Ergin on 23 Mar 2024
Dear Mr. Mohammed,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating and are delighted to hear that you had an enjoyable stay. Your feedback is integral to our ability to continue to improve our service. Hence, we would really appreciate if you take the time to share your feedback with us. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experience!!! Super recommended
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear MayraThank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoy your stay and services.We aim to provide an unforgettable experience to all our guests and your feedback is very important for us to achieve this goal.We look forward to welcoming you again at our hotel in the future.Kind Regards,Ela Ergin

10/10 Excellent

phiona, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views and the warm and kind smiling faces at the front desk and around the hotel .
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear phiona Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best one on Istanbul, this hotel is 5 star
Response from General Manager on 11 Mar 2024
Dear Francis,Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location being on a steep hill is difficult to get in and out of the property. It is not near any shopping attractions other than the palace and some cafe by the sea at the bottom of the hill. The hotel does have plenty of nice restaurants including Nobu, which serves fresh sushi.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Vincent Thank you for having chosen the Ritz-Carlton, Istanbul for your stay and taking time to share your feedback. Our team strives to deliver excellent service for each one of our guests. We were pleased to see you had enjoyed your overall stay with us and we look forward to welcome you back again in near future.Kind regards,Ela Ergin

10/10 Excellent

MARIAM

Stayed 3 nights in Feb 2024
Response from Ela Ergin on 21 Mar 2024
Dear Mariam Fahtama,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great dining options and impeccable service. I would definitely go back.
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear GeorgiaThank you for preferring to stay at the Ritz-Carlton, Istanbul and sharing your feedback with us. We were pleased to see that you had enjoyed your overall stay with us.Our team looks forward to welcome you back to ‘’your home away from home’’ .Kind Regards, Ela Ergin

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ela Ergin on 21 Mar 2024
Dear Sanjay Bhansali,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and service
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Nikolay Thank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoy your stay and services.We aim to provide an unforgettable experience to all our guests and your feedback is very important for us to achieve this goal.We look forward to welcoming you again at our hotel in the future.Kind Regards,Ela Ergin

10/10 Excellent

Amira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice and the room was clean and well designed
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Amira We are truly heartened to receive your generous review of the Ritz-Carlton, Istanbul. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Ela Ergin

10/10 Excellent

FABRICIO, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food and experience in Istanbul! Highly recommend
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear FABRICIO Thank you for choosing the Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,Ela Ergin

10/10 Excellent

ali, Witham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed a beautiful stay at the Ritz Carlton, the staff were fantastic, professional, friendly. the hotel was very nice, the breakfast team were extremely helpful and accommodating,we enjoyed their hospitality.
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear ali,Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! They were the best aspect on regard to the experience. The property itself is beautiful and breakfast was great.
Stayed 5 nights in Feb 2024
Response from General Manager on 11 Mar 2024
DearSadiaThank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin