"We loved our stay in a suite for 3
Nights. The hotel grounds are gorgeous with flowers and lit paths and our suite was incredible. The thermal pools are lovely ( the swim caps take some time to get used to for non Italians). The hotel shuttle we booked was bumpy and I would not recommend It. The driver spoke no English and we had to sort a way to figure out where he was parked at the airport. Then when we arrived at the port, a driver put our luggage in the truck, demanded a voucher for the transfer to the hotel (which we did not have) and then took our luggage off the truck and left us at the port. We texted the hotel and someone else came and got us. He proceeded to loudly make fun of my family to the other passengers in Italian and dropped off people at random locations before we finally got to our hotel. Not what i was expecting for 55/pp premium transfer. However, the pool bar staff and Vickie at the front desk were outstanding and made our stay awesome. I was worried as the hotel doesn’t communicate through Expedia (how we booked) and via email demanded I pay a deposit via a link. I refused and the hotel staff didn’t seem to know about the emails so their website may be easily compromised. The hotel isn’t close to restaurants or shopping however the bus system is easily accessed. The beach is accessible by a path or shuttle from the hotel."
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