Hi Andrew,I am sorry to learn that the cups in your room were dusty and will discuss this with my housekeeper, no excuses for this, but a resolution to make sure this is not a common theme. Thanks for your kind comments regarding other areas of the hotel. Best wishesIan

Hi Morven, thanks for your time in leaving a review, we are grateful Best wishesIan

Dear Anonymous,Thank you for the time in leaving feedback. Please forgive any misunderstanding regarding the comments related to your booking. The comment was highlighting the fact that the Pull down had not been made up prior to arrival as the confirmation from the agent to the hotel stated two adults, not the three that featured on your confirmation. Thereby not affording us the opportunity to make up your room correctly. The automatic fire alarm is a critical life safety feature present in all hotels, its activation is not planned. The alarm was triggered by a guest taking a shower with the bathroom door open. The nights team posted a letter of apology to each and every room after the alarm, which was known to be false, was triggered. This is done as a matter of course as I am sure you will appreciate the task of going to 48 bedrooms to apologise in the early hours of the morning would perhaps invite more disturbance for our guests. The alarm was silenced within three minutes as verified by our fire monitoring service and only when the event was deemed to be false, and our fire risk assessment which has been checked by the fire service would verify this procedure to be correct. I have checked the room you occupied and this does have a fire plan on the back of the door, again verified by the fire officer locally.It would appear that we were not given the opportunity to apologise to you in the morning, which we did offer to all check out and in house guests.I am grateful of your feedback. Kind regardsIan Gray

Hi Barry thank you for your time in leaving a review, please let us know directly if there were any areas you were not happy with.best wishesIan

Dear Lheann,thank you for your time in leaving a review Best wishesIan

Hi Lorrainethank you for your time in leaving a reviewKind regardsIan

Hi Cameron,thanks for the time taken to leave a reviewBest wishesian

Hi La Quita,thank you for your kind words regarding your recent stay with us.Kind RegardsIan

Hi Patrick,such lovely kind sentiments are a real boost for the team, thank you. Best wishesIan

Hi Neil,it is very kind of you to leave such wonderful feedback, and the team were delighted to know you have enjoyed your stay.Best wishesIan

Dear Catherine,thank you for your kind words, the team are grateful to you for leaving such positive feedback.Best wishesIan

Hi Christopher,thank you for your review - do come and see us again soon.best wishesIan

Dear ZekiThank you for your kind review and lovely comments.Best wishesIan

Dear StaceyThank you for taking the time to leave your review. We hope that you come and visit us again soon.Kind regardsIan

Dear Glynn,Thank you for your time in leaving a review. Thanks for your kind comments regarding the facilities and team, these were very gratefully received. Kind regardsIan

Hi Charlie,Magical is magic to hear, and thank you very much for your kind and lovely review of Thainstone House. Clearly I am biased but I agree with sentiments and these are mirrored by the team that looked after you. We are blessed to have a fantastic team who really and genuinely care about our guests, this makes work more of a pleasure than a chore. We hope to see you again soon.Best wishesIan PS I hear the green lady is very friendly

Hi Janice,the team are what makes Thainstone house such a fantastic hotel, we are blessed to have some fantastic team members with a belief in genuine and warm hospitality at the centre of everything they do. It is really lovely for them to read your kind comments.Best wishesIan

Hazel, thanks very much for your rating review, we are grateful of your time. I hope to welcome you back to the hotel in the near future.Kind regardsIan

Dear Jacqueline,thank you for taking the time to talk with me prior to your departure. I welcomed the opportunity to hear your verbatim feedback, and was glad to have been able to partially refund your account owing to the areas that did not come up to standard during your stay with us.I take your feedback very much to heart and have already taken the time with relevant team members to share your feedback and to learn from it.Kind regardsIan

Dear Elizabeth thank you for your review rating, we are grateful of your feedback. Kind regardsIan

Dear Carole,It is personally disappointing to know that things did not appear to go well with your recent visit, please do contact me directly if there is anything I might be able to glean from your feedback. We always welcome feedback, both the good and the bad. Kind regardsIan

Hi Jasmin,thank you for your kind review, we are thrilled to know you enjoyed your time with us at Thainstone House.Kind regardsIan

Dear Ewan,Thank you for your time in leaving such kind feedback. We look forward to welcoming you back to the hotel in the near future. Best wishesIan

Dear Anonymous,thanks very much for sharing your feedback. Sorry to hear that you felt the breakfast to be disappointing. I have fed this back to the chef who has apologised for this lapse in standards. I take on board your comments regarding the butter. we are reviewing suppliers currently and should be able to find something a little more local in due course.Best wishesIan

Hello AM Thanks a million for such a lovely review. The team are excellent and are rightly pleased with your comments.Best wishesIan

Dear Marco,thank you for your time ion offering such lovely feedback, its great to know the team looked after you so well. Best WishesIan

Dear Audrey Thank you for your review, We are glad that all seemed to go well at the hotel.Best wishesIan

Dear John,thank you for leaving a review following your recent stay with us. Best wishesIan

Dear Marjory, thank you very much for your kind comments, we hope to welcome you back again soon. Kind regardsIan

Dear Frank,thanks so much for your feedback, we are grateful. I have asked our music supplier to vary the music a little, one can only deal with so much of the beautiful pipes !!Best wishesIan

Dear Monica,thank you for your review following a recent stay at Thainstone House, we are grateful Best wishesIan

Dear Oisin,thank you for the time you have taken to leave your feedback following your recent stay at Thainstone House Hotel. Your comments were were very well received by the team, especially Emma.Kind regardsIan

Dear Jackie thank you very much for your review, we are grateful and delighted that all went well.Best wishesIan

Dear Ramiro,thanks for taking the time to review Thainstone House Hotel, we are grateful. We do hope to welcome you back to the hotel in the future.Kind regardsIan Gray

Dear Cem,It appears that we did not leave you with a positive impression on this occasion. I would be pleased to discuss your feedback directly and to understand what we could have improved on, please do contact me directly.Kind regardsIan

Hi Justin, thanks for your review, we are grateful Best wishesIan

Dear Robert,thank you for sharing your feedback , it was a pleasure to read. We are pleased all went well.kind regardsIan

Dear Alexander,We are glad you enjoyed your stay at Thainstone House, do come and visit us again soon.Best wishesIan

Ewen thanks for the positive review we are grateful Ian

Terence thanks for the positive review we are grateful. its really nice that you have recognised our amazing team. Ian

Joji thanks for the positive review we are grateful Ian

Carl,Glad all was good, do come again soon.best wishesIan

Thanks for the nice review Jim

Hi Joe,thanks for the time taken to review Thainstone house. I hope we have the opportunity to welcome you again in the future. Kind regardsIan

David thanks for the positive review we are grateful Ian

Dear Bryan,thank you for such a lovely review, and yes it was a shame you could only join us for one night. The next time you are in the area make sure you avail of at least a two night stay to fully enjoy all the hotel has to offer.Best wishesIan