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Reviews of The Royal Highland Hotel

3 out of 5
The Royal Highland Hotel
Station Square, Academy Street, Inverness, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Room was small and very warm. But it is a beautiful hotel in a great location.
Stayed 2 nights in May 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities
The Royal Highlander Hotel is a quaint , enchanting , old style hotel. It has a beautiful staircase that I absolutely loved and a large lounge in the lobby that is comfortable. It also has a serviceable elevator from the ground floor and reception. So the stairs are just a grand show piece. Staff are very friendly. The continental breakfast is below par with a toaster that does not work, no dishes to put food on and slow refilling of exhausted offerings. However, it offers a large variety of choices. Hot items such as bacon, eggs and sausage, hash browns and baked beans are part of the Highland breakfast ,at a cost they can be included in your continental breakfast. We enjoyed our stay at this hotel.
Stayed 2 nights in May 2024
Response from rec on 9 May 2024
Many thanks for your review we are pleased that you enjoyed your stay and hope you may return in not too distant future

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stairwell is amazing, but other than that the hotel was just okay. It is hard for us to really rate this place as we were only there to sleep after long days out on group tours.
Stayed 2 nights in May 2024
Response from rec on 7 May 2024
thank you for your review

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible deal! Free continental breakfast was wonderful. Lots of food choices as well as an inexpensive option to upgrade to Full English. We also opted for the free dinner option. The food was great. The staff of hotel was so nice. Our luggage was lost by airlines and desk staff was so helpful in pointing out convenient affordable places to purchase clothes and supplies. Hotel was convenient to all transportation, sites and restaurants. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from rec on 2 May 2024
thank you for your kind words we will pass to the team.

10/10 Excellent

Be

Business traveller
Liked: Cleanliness, property conditions & facilities
The evening receptionist on duty spoilt the stay. She was rude and indifferent to two requests. Appalling atitude to guests and do not know why she remains employed at the hotel. The rest of the staff were wonderful. The ladies who clean work very hard; immaculate room. I recommend them. The dinner and cafe staff were lovely. The other receptionist early in the day lovely.
Stayed 1 night in Apr 2024
Response from rec on 22 Apr 2024
thank you so much for your individual e mail, please be assured that this is not the normal level of service and that as you mentioned the rest of the staff and your stay were enjoyable

6/10 Okay

Karla

Travelled with pets
Liked: Cleanliness
Worst Breakfast
Stayed 1 night in Apr 2024
Response from rec on 22 Apr 2024
thank you for your brief comment, without further information we cannot address any particular concerns

6/10 Okay

Heidi

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location right next to the train station is very good and staff were friendly and helpful. However, this hotel is tired and in need of a real refurbishment. The window in my room didn't fully close, which meant it was cold and noisy in the evening.
Stayed 1 night in Apr 2024
Response from rec on 17 Apr 2024
thank you for your comments

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was in an interesting and historic building, and the room was clean and functional. Parking was a nightmare, but the proximity to shops and dining can’t be beat. It is a great location to see the city and everything is walkable.
Response from rec on 17 Apr 2024
thankyou for your comments,as a former railway hotel our location is central however has limited parking with nearby secure locations should it be neccessary

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for a short stay
Stayed 2 nights in Apr 2024
Response from rec on 9 Apr 2024
thank you for your kind review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great location.
Stayed 3 nights in Apr 2024
Response from rec on 8 Apr 2024
thank you for your rating

10/10 Excellent

Valerie

Stayed 1 night in Apr 2024
Response from rec on 2 May 2024
thank you for your rating

4/10 Poor

Janelle

Travelled with partner
Disliked: Amenities, property conditions & facilities
Though the staff was quick to check in. I was so disappointed and frustrated about the parking situation. Upon arrival the “free parking” that the hotel had on their website was limited to a mere 7-10 parking stalls that was shared with the train station and taxi services. Upon asking where do we park, we were told to go down the road to a parkade to keep the car and walk back to the hotel for our stay. I was also told to wait until 6/7 pm and then there should be more areas to park. My husband and I waited and again, there was no parking. We had to return to the parkade and pay for parking and was not compensated for it. For a hotel that says “free parking” it should say limited free parking and then give customers some sort of compensation for parking costs overnight. The hotel itself is nice. Right in the middle of lots of shopping and restaurants. Besides of few sea gulls you can hear out the window, it was quiet. The room was a decent size, the bathroom was cleanish except a few rust spots. The heater im the room was pretty nasty looking with lots of wear. Beds were good though!
Stayed 1 night in Apr 2024
Response from rec on 8 Apr 2024
thank you for your comments

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel perfect location for shopping/ train station.
Stayed 1 night in Apr 2024
Response from rec on 8 Apr 2024
thank you for your review

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very unique. Loved the decor. The rooms were very nice and big.
Stayed 2 nights in Mar 2024
Response from rec on 2 Apr 2024
thank you for your kind review we are glad you enjoyed your stay

10/10 Excellent

Jonathan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from rec on 2 Apr 2024
thank you for your rating

6/10 Okay

Cody

Liked: Cleanliness, staff & service
There was a peculiar unpleasant smell in the lobby. Depending on your room the seagulls will be an unwelcome alarm. Reception staff were awesome. Located directly next to train station and close to bus station if that is a necessity for you.
Stayed 1 night in Mar 2024
Response from rec on 2 Apr 2024
thank you for your comments

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from rec on 29 Mar 2024
thank you for your rating

6/10 Okay

Samin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from rec on 29 Mar 2024
thank you for your rating

10/10 Excellent

Arungandhi Indrapuram

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay. Highly satisfied with the hotel facilities.
Stayed 2 nights in Mar 2024
Response from rec on 25 Mar 2024
thank you for your rating

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rec on 25 Mar 2024
thank you for your rating

4/10 Poor

Russell

Disliked: Property conditions & facilities
Pleasant if tired hotel, the main issue being the plumbing. Having stayed on the third floor, Everytime a neighbouring room used a water source, I was disturbed by loud pipes including being woken at 4.45 am. Ok for the price but not a good nights sleep.
Stayed 1 night in Mar 2024
Response from rec on 25 Mar 2024
thank you for your comments

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from rec on 15 Mar 2024
thank you for your rating

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately i had to leave the hotel early but during my stay it was fantastic Thanks
Stayed 4 nights in Feb 2024
Response from rec on 7 Mar 2024
thank you for your kind review

8/10 Good

alice

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from rec on 8 Mar 2024
thankyou for your rating

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from rec on 6 Mar 2024
thankyou for your rating

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024
Response from rec on 25 Mar 2024
thank you for your rating

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool building in an excellent location. My room was small (described as "cozy"), but very affordable and had everything I needed. I would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from rec on 25 Feb 2024
Thank you we are glad you enjoyed your stay and we hope we can welcome you back

10/10 Excellent

Jemima

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic hotel will go back 😄
Stayed 2 nights in Feb 2024
Response from rec on 20 Feb 2024
thank you for your kind review we do hope t welcome you back soon

10/10 Excellent

Alexandrina

Liked: Cleanliness, staff & service, property conditions & facilities
I have often stayed at this hotel and found it friendly and pleasant staff good lovely and of course very convenient always
Stayed 1 night in Feb 2024
Response from rec on 19 Feb 2024
thank you for your review, we hope wo welcome you back in not too distant future

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs updating.
The bathroom although clean was needing the shower and surroundings redone. There were black marks along the bottom of the shower and bodged on the outside where it probably leaked at one time. The windows rattled all night and were dirty and needed painting. There was no one in reception so eventually went to the bar to ask someone to check me in. The staff were pleasant when arrived.
Stayed 1 night in Feb 2024
Response from rec on 14 Feb 2024
thank you for your comments

6/10 Okay

Dawn

Stayed 2 nights in Feb 2024
Response from rec on 12 Feb 2024
thank you for your rating

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly situated, really helpful friendly staff
Stayed 1 night in Feb 2024
Response from rec on 12 Feb 2024
Thank you for your kind words

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from rec on 12 Feb 2024
thank you for your rating

10/10 Excellent

arlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and close to train station and bus station also quite near
Stayed 2 nights in Feb 2024
Response from rec on 12 Feb 2024
thank you for your review

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
All about the location
Great location next to station and good value rooms.
Stayed 1 night in Jan 2024
Response from rec on 12 Feb 2024
thank you for your review

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access helpful staff
Stayed 1 night in Jan 2024
Response from RHH on 3 Feb 2024
Thank you for your kind review. We are glad that you are enjoying your stay with us. Rest assured we will let our team know they are doing a great job.

6/10 Okay

Philippa

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from rec on 2 Feb 2024
thank you for your rating

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Jan 2024
Response from rec on 29 Jan 2024
thank you we are pleased you enjoyed our location

10/10 Excellent

Ian

Stayed 2 nights in Jan 2024
Response from rec on 25 Mar 2024
thank you for your rating

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Very good with a nice restaurant and staff and reception staff very helpful Nice atmosphere Room 111 was very nice and near a lift which I needed because of health Like staying in the hotel and it is very central Will be back 😊 Thank you
Stayed 2 nights in Jan 2024
Response from rec on 29 Jan 2024
Thank you we hope to welcome you back soon

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staircase is beautiful, the staff are excellent. Food was great. Only downsides were the size of the bedroom. The room we got would be for a single person or one night but for four nights, there wasn’t even room to lay suitcases down on the floor.
Stayed 4 nights in Dec 2023
Response from rec on 29 Jan 2024
thank you for your comments we are glad you enjoyed your stay.

10/10 Excellent

Piper

Stayed 2 nights in Jan 2024
Response from rec on 29 Jan 2024
thank you for your rating

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Managed to get a room for
Stayed 1 night in Jan 2024
Response from RHH on 21 Jan 2024
Thank you for your feedback.We are pleased to hear you enjoyed your stay with us.

6/10 Okay

Mags

Travelled with family
Liked: Room comfort
Better places to stay
Hotel could do with an update in bedrooms .heating is a bit of a poor show as well as the shower was dripping no pressure at all couldn’t was properly this morning . Not happy
Stayed 1 night in Jan 2024
Response from rec on 18 Jan 2024
thank you for your comments we will pass to maintenance for corrective action

8/10 Good

Sascha

Liked: Cleanliness, staff & service, room comfort
Comfortable and clean.
The hotel was clean. The staff were really friendly in the room was small, but the bed was comfortable in the bathroom was nice. My only issue is that the windows let in the cold though the room was heated well. And also not being double glazing, let a lot of the outdoor noise Didn’t help there was an intruder alarm going off all night in an adjacent building. Obviously not the fault of the hotel, but double glazing would’ve helped. The art in the common spaces was fantastic. Well worth checking out.
Stayed 1 night in Jan 2024
Response from rec on 18 Jan 2024
thank you for your comments .As an historical building we have to adhere to rules and windows being part of this and currently under consideration. we are glad you enjoyed your stay and hope to welcome you back

2/10 Terrible

Kirsteen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Paper thin walls
Hotel is very dated, walls are paper thin and can hear every word said in the room beside. Never got a wink of sleep as the couple in the next room were roaring and laughing, shouting obscenities and as my 4 year old puts it “making animal noises”. The noise went on the whole night and only stopped at 8.30am when check out is 10am. Told receptionist but she didn’t seem too bothered, she asked why I didn’t phone but the phone in the room had nothing on it to tell you the reception number. She abruptly said well it’s 0, as if I’m supposed to be physic or something! Room was ok, bed comfy, bathroom ok.
Stayed 1 night in Jan 2024
Response from rec on 18 Jan 2024
thank you for your comments, we will ask maintenance to check for possible solutions

10/10 Excellent

D

Stayed 1 night in Jan 2024
Response from rec on 10 Jan 2024
thank you for your rating

10/10 Excellent

Brennain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great location and very friendly and helpful staff. Now our go-to place for great stays in Inverness.
Stayed 2 nights in Jan 2024
Response from rec on 9 Jan 2024
thankyou for your kind review

2/10 Terrible

Bernadette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from rec on 9 Jan 2024
we dealt with your allegations at the Hotel which were unfounded

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from rec on 8 Jan 2024
thank you for your rating