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Reviews of MacDougall Clansman Hotel

2 out of 5
MacDougall Clansman Hotel
103 Church Street, Inverness, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 116 out of 184 reviews" "
Rating 8 - Good. 55 out of 184 reviews" "
Rating 6 - Okay. 12 out of 184 reviews" "
Rating 4 - Poor. 1 out of 184 reviews" "
Rating 2 - Terrible. 0 out of 184 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Hebah, Portland

Liked: Staff & service
The owners of the property are very kind and sweet. The breakfast is delicious and they will leave you breakfast is you have to go out early to a tour. It is walkable from every area of town and very close to the train and bus station. There is shopping and wonderful restaurants all around. The street that it is on is busy on the weekend and you can hear people shouting and singing late into the night. I fell asleep despite being a pretty light sleeper. The place is older and quirky which is part of the fun. It could use an update the section I stayed in smelled extremely strong of body odor and me and all my belongings smelled of mildew. By the time I left it was starting to bother me. It smells like that when you enter the property as well. I have allergies and sensitivity to smell so that is something to consider.
Stayed 4 nights in May 2024

10/10 Excellent

James, Royal Oak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hosts in a location near the train station and many options for dining.
Stayed 2 nights in May 2024

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
The personal touch. Iain was so helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy that greeted me was very hospitable and nice to talk to. He made me feel very welcome and also allowed me to leave my belongings on the premise before checking in and after i checked out, so i wouldn't be carrying them with me everywhere. If traveling to Inverness in future, i would definitely be considering staying in this hotel again. Also, the entire hotel is really well decorated, and has a lot of interesting pictures of Scottish heritage and the different clans which I enjoyed looking at
Stayed 1 night in Apr 2024

10/10 Excellent

Richard, Lambsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jean, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, pleasant staff, excellent location. Parking is an issue. There is limited one-hour parking on the street for £2, and free overnight. There is a nice inexpensive parking garage about two or three blocks away.
Stayed 4 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service
Decent place but a little tired. The bed was small and uncomfortable, but the host was very friendly and the location very good.
Stayed 1 night in Sep 2023

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners/staff were very helpful. We were there fr one night only and we were quite pleased.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 4 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family run hotel that met my needs perfectly. It was a very easy walk from the Inverness train station with lots of shopping, restaurants, and sites within walking distance. Leaky Bookstore is very close too! The gentleman who runs the hotel is fantastic. He insisted on carrying my suitcase up the stairs. Service was excellent, and breakfast was lovely. If I visit Inverness again, I will definitely book this hotel again!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inverness Charming B&B
Loved our stay at the MacDougall Clansman. We were only in Inverness for two nights and this was the perfect location. Walking distance from many shops, pubs, and restaurants. There isn't an elevator and I had large luggage. Iain was really sweet to carry it up the stairs for me. The breakfast each morning was the best we had in all our stay in Scotland. I would stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolyn

Stayed 3 nights in Aug 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little place is an absolute gem. It is very central and easily walkable from the train station. There are about a million dining and shopping options in the surrounding blocks (make sure you make a dinner reservation Th-Su in the summer)!! Pretty standard amenities in an old building, but what sets them apart is the service. Made to order breakfast in the morning?? Yes please! They were very accommodating with early departures for day tours, having a grab-and-go breakfast selection. They were also very accommodating with allowing us to leave our bags for a while the day we checked out. It is clear that they very much care about their guests’ experiences and are so kind. Would absolutely return.
Stayed 4 nights in Jul 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and super helpful!! Great breakfast and a take away snack early in morning was great. Quiet and cozy. Thank you
Stayed 3 nights in Aug 2023

10/10 Excellent

Amanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute delight. Traditional and down to earth. I was made to feel welcome as soon as I arrived. Iain went above and beyond and was helpful all along. There are no frills here. If you want a hotel that’s the same in every city then go there. Breakfast is simple but cooked to order and perfect. Rooms are basic but very clean. All I needed in a stay, clean, confortable abs friendly - I will recommend this hotel to others I know who will appreciate the very friendly and down to earth ambience.
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Stayed 5 nights in Jul 2023

10/10 Excellent

Erin

Stayed 2 nights in Jul 2023

10/10 Excellent

Miho

Stayed 2 nights in Jul 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so darn charming! From the proprietor(s), to the excellent breakfast, to the immaculate room, to Inverness itself. The best nights sleep I had in my 2.5 weeks in the UK! Check out nearby Leakey's Bookshop if so inclined.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for cost.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect, clean hotel in the heart of the dining and music scene in Inverness. Excellent host and excellent breakfast.
Stayed 3 nights in Jun 2023

10/10 Excellent

Shea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL PLACE!
Lucy and Ian are an absolute delight. My train got stuck before Aberdeen due to a road accident, so I gave the hotel a call to let them know I’d be late for check-in hours and to ask what I should do. Lucy gave me easy walking directions from the train station in case I didn’t have them, and then Ian stayed up for me to get there after business hours at 10:45pm! They truly care about their patrons and they make you feel important to them. I’ve been staying all over the UK for the past 2.5 weeks and this place honestly deserves a better star rating. I would recommend this hotel to anyone including my closest family and friends, and that’s really saying something! A definite little gem with wonderful staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Macdougall Clansman Hotel was probably the highlight of our Scotland trip that my fiancé and I took. We traveled to Glasgow, Edinburgh and finally Inverness where we stayed here. We had the best experience from check in and meeting Ian. He was so accommodating and kind, he truly made our experience exceptional. Our room was very clean and comfortable. Breakfast was delicious as well. Thank you for having us! I definitely recommend this place! We loved it! Definitely will be back!
Stayed 2 nights in May 2023

8/10 Good

PB

Stayed 4 nights in Jun 2023

10/10 Excellent

kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, friendly staff, very clean
Stayed 3 nights in May 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although we were in and out touring Inverness, Ian and Lucy we very hospitable and attentive. I would definitely recommend visiting this Hotel to anyone staying in the area.
Stayed 4 nights in May 2023

10/10 Excellent

Mairi

Stayed 3 nights in Apr 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hosts and great location!
Everything was smooth from check-in to check-out, the hosts made sure the guests are taken care of. We stayed here during our 3-Day tour around the Highlands. Even though we have to leave the hotel early each morning, they still prepared some breakfast items for us to go with! Thank you Lucy and Ian for providing such great services!
Stayed 2 nights in Aug 2022

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely friendly place to stay
Stayed 2 nights in Aug 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
This hotel was an easy walk from the train and bus stations (which are pretty much side-by-side). The front door was locked (COVID) but the desk guy was right there to check me in. He was always on hand and always nice. My room was on the streetfront, but Inverness is quiet and I enjoyed the view. This was a really nice room, with plentiful plugs, good hot water, comfortable beds and a nice breakfast, made to order each day and served in a pleasant dining room. Also, they were willing to give me the same breakfast, but early, on the day I had an early tour start.
Stayed 5 nights in Sep 2021

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place, great host, great location.
Amazing host, very clean and tidy and great breakfast. Really appreciated the great advice on where to find a rental car and places to go.
Stayed 2 nights in Oct 2021
Response from Iain, Reception on 19 Oct 2021
Thank you very much Robert. It's really good to know you found us clean and tidy and found our suggestions helpful. Thanks again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality at its best
I sensed the hotel would be special as soon as I received an email from the proprietor, offering advance information about the hotel and its location. This first impression was surpassed on arrival with a warm welcome from the proprietor. As tourists, the hotel was perfect but some guests may find the absence of a restaurant, serving lunch and dinner, or a bar, to be limiting. For the regular tourist or guest, the full Scottish breakfast served between 0800 and 0915 will be appreciated. The hotel’s location about ten minutes walk from the train and bus stations will be a bonus as were the many restaurants, even close to the hotel. The next time I visit Inverness, The MacDougall Clansman Hotel will be my hotel of choice.
Stayed 5 nights in Sep 2021
Response from Iain, Reception on 5 Oct 2021
Thank you very much for leaving your comprehensive and kind review following your recent stay with us. We were really pleased to read that you were happy with our hospitality and that you would choose us on a future visit to Inverness. Thank you again.

10/10 Excellent

Will

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An ideal one night stop over on the way back to the North East of England from the Orkneys
Stayed 1 night in Aug 2021
Response from Iain, Reception on 14 Sept 2021
Thank you Will. Good to have you with us on your journey back home.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Friendly & Helpful
Lovely place to stay in the heart of the city centre. Was cycling the Etap and had made a few additional requests, all of which were accommodated so wonderfully well. Thank you so much.
Stayed 1 night in Aug 2021
Response from Iain, Reception on 14 Sept 2021
Thank you so much for your kind comments, which are much appreciated. Hope we can be of help to you on a future visit.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, room comfort
Good location that feels like home
The hospitality is great! You feel like home! The owner just accepts you as one of his personal guests! Location is great!
Stayed 2 nights in Aug 2021
Response from Iain, Reception on 18 Aug 2021
Hi Marta, it's really good to read your kind comments about your recent stay and to know that you felt at home with us. We hope to meet you again some day. Thank you so much.

10/10 Excellent

Eros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Iain, Reception on 9 Aug 2021
Thanks so much for your high rating Eros. This is much appreciated.

10/10 Excellent

Maple

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The hotel was really clean and well kept. The atmosphere and vibe during our stay there was very serene, very relaxing. Ian, the host, was very kind and accommodating. We would definitely be staying again!
Stayed 3 nights in Jun 2021
Response from Iain on 3 July 2021
Thank you so much for your generous review and kind comments about us. We are really pleased to know that you had a relaxing time with us and hope to see you again some day. Thank you again.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was near the train and bus station.also the price includes a good breakfast
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms. Great breakfast. Attentive staff. Would recommend.
Stayed 1 night in Dec 2019

10/10 Excellent

Brian, Atlanta, GA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parlor is fantastic with plentiful cushy couches lending a very relaxed & comfortable atmosphere.
Stayed 4 nights in Nov 2019

10/10 Excellent

Kate

Stayed 4 nights in Nov 2019

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff and central for seeing Inverness
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accommodation right in the centre of Inverness. Varied choice for breakfast and was served to you piping hot. Friendly staff and nothing was a problem for them.
Stayed 3 nights in Nov 2019

8/10 Good

ChrispyBee, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They contacted me to confirm when I would be checking in. I was checked in by Lucy & graciously shown personally to my room. I had a great sleep in a very comfortable bed. Breakfast was included in the price of the room. The location is great - easy walking distance to train & bus stations. Seems to be a popular choice for families. I would happily stay here again!
Stayed 1 night in Oct 2019