Exterior

Reviews of Residence Inn By Marriott Indianapolis Carmel

3 out of 5
Residence Inn By Marriott Indianapolis Carmel
11895 North Meridian Street, Carmel, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 208 out of 450 reviews" "
Rating 8 - Good. 133 out of 450 reviews" "
Rating 6 - Okay. 50 out of 450 reviews" "
Rating 4 - Poor. 38 out of 450 reviews" "
Rating 2 - Terrible. 21 out of 450 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bin

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Very good rates .
Stayed 5 nights in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel. Friendly staff and good public areas. Plenty of free parking and is kept clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

Travelled with partner
The ladies at the check in desk were very friendly and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 5 nights in Feb 2024

10/10 Excellent

robert

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean place
Stayed 1 night in Feb 2024
Response from Brett S. on 26 Feb 2024
Thank you so much for your great review of the Residence Inn Carmel! We appreciate your business and hope to see you again soon.

10/10 Excellent

David, Peoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Residence Inn is in very good shape, quiet, and well run. The room has a very comfortable feel, and would be most convenient for a longer stay. Very clean, everything works well.
Stayed 1 night in Feb 2024
Response from Brett S. on 26 Feb 2024
Thank you so much for your great review of the Residence Inn Carmel! We appreciate your business and hope to see you again soon.

10/10 Excellent

pam

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly never leave reviews but all of the staff here were just excellent from check in to out, thank you.
Response from Brett S. on 26 Feb 2024
Thank you so much for your great review of the Residence Inn Carmel! We appreciate your business and hope to see you again soon.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brett S. on 26 Feb 2024
Thank you for taking the time to review our hotel. We hope to see you again on your next visit to Carmel!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Brett S. on 26 Feb 2024
Thank you so much for your great review of the Residence Inn Carmel! We appreciate your business and hope to see you again soon.

4/10 Poor

April

Stayed 1 night in Jan 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Average with a smile
Dawn at the front desk was terrific. The manager was great too. Room needed minor repairs. Breakfast just adequate. Highway noise abounds in the rooms that border it. The price was right.
Stayed 1 night in Dec 2023
Response from Brett S. on 26 Feb 2024
We're sorry that your stay with us did not meet your expectations. We hope you choose to stay with us again in the future!

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was great having 2 bedrooms. Unfortunately the beds are not very big (I think they were really doubles not queens). The fireplace was a great touch and the full sized refrigerator was very handy. We had an evening at the indoor pool. It was good but for an indoor pool it was pretty cold. Enjoyed the breakfasts. The staff was very friendly and helpful. They made the stay over Christmas enjoyable.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Viola

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the 2 bedroom, very spacious, clean and love that it had 2 bathrooms! Fireplace was very nice and staff super friendly! Will definitely book again!!!
Stayed 1 night in Dec 2023

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

SHERRY, Brooklyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We finally changed rooms….couldn’t stand the smell anymore. Took over an hour to get a blow dryer sent to our room.(I called and walked to the desk 3 times) I usually stay at a Residence Inn when I’m in the area. I definitely will not be back to this one.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Oct 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for a residence inn. Could use a little updating but clean and I loved the suite arrangement. Would have liked a Keurig coffee maker in the suite.
Stayed 1 night in Oct 2023

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed on the third floor. The hallways smelled like cigarettes and worse. In my room I could smell the smoke from neighbors in my kitchen area.
Stayed 2 nights in Oct 2023

10/10 Excellent

katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, clean and quiet!
Stayed 1 night in Oct 2023

2/10 Terrible

Ronda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to our next stay here. Excellent staff, friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Jaeyeong, Montgomery

Stayed 2 nights in Sep 2023

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is pretty outdated and needs renovations
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Friendly staff. Hotel needs some maintenance as it is starting to look a bit dated. Bed either needed a mattress pad or a new mattress
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy set up, friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Larry, Spokane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered a queen room but got a double. Room 206 needs a new mattress badly. Also, the crack around the door to the hall is very large and a little disconcerting. Otherwise lovely.
Stayed 2 nights in Aug 2023

10/10 Excellent

Steve

Stayed 1 night in Aug 2023

10/10 Excellent

Eren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Helpful front desk.
Stayed 1 night in Aug 2023

10/10 Excellent

Leah

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the safety and staff. Wonderful location and will definitely be coming back for my future stays.
Stayed 19 nights in Jul 2023

10/10 Excellent

SUNGDO ENG USA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was probably the best in the city. Great selection with hot amd cold options
Stayed 2 nights in Aug 2023

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities
I usually love Residence Inn. This property is not up to those standards. The rooms are outdated. We had toe nail clippings on the couch when we first entered.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the full kitchen and the hot breakfast!
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

4/10 Poor

Donald

Stayed 5 nights in Jul 2023

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and very helpful third shift front desk lady was so sweet and professional
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service
I am very displeased with housekeeping and property management. Housekeeping only come in every other day which is fine if they actually cleaned or refilled supplies. We ran out of toilet paper! We had a kitchenette area which i can ensure you was never swept and neither was our bathroom. I found ants all over our room a couple night into our stay which you would think would be an issue.....nope just for me apparently. I was given ant spray to spray in our room at 12:30 in the morning and a garbage bag to empty oir garbage cans. I asked several times for a new room since we dealt with the ants the rest of the trip and was declined each time! Ants were in our beds! Not ok!! I have pics and videos. I tried to be the bigger person and give them the benefit of the doubt but when no one at the hotel cares thats a problem!!
Stayed 10 nights in Jul 2023

2/10 Terrible

Michael, east helena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There is absolutely nothing I liked about this hotel. To start off the stay. I called hotel to verify that I could pay cash when I check in and just use my card for incidentals. When I arrived, they would not let me use cash to pay. They made me use card. Second off, there were hundreds of ants in our room right by my daughters bed. Third off we were there in nine days. We’re supposed to have housekeeping every other day and the whole time we were there we had housekeeping once. Every other time they were supposed to do housekeeping, I verified with front desk that we would get a room service that day, and they assured me it would, and never did. Fourth my daughter went to eat her cereal pour the milk out of the container and all that came out was clumpy rotten milk. Fifth I ended up talking to the dual operations manager of this property and the one across from it. He ended up giving me 15,000 Marriott points as a remedy for everything that happened which is like a slap in the face as that is nothing compared to what I paid for the stay. The tip of the iceberg is when I returned home and noticed that they overcharged me $72.80 when I reached out they initially denied overcharging me but after sending my booking confirmation and receipts they realized I was correct and refunded the $72.80. I have stayed at 100’s of hotels and thought I had seen it all. I was wrong this by far is the worst hotel I have ever stayed at and worst experience I have ever had with a hotel.
Stayed 7 nights in Jul 2023