In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Go Hotels Iloilo

3 out of 5
Go Hotels Iloilo
Cor. Ledesma St., and Mabini St., Iloilo, Iloilo

Reviews

7.4

Good

Rating 10 - Excellent. 49 out of 202 reviews" "
Rating 8 - Good. 76 out of 202 reviews" "
Rating 6 - Okay. 43 out of 202 reviews" "
Rating 4 - Poor. 22 out of 202 reviews" "
Rating 2 - Terrible. 12 out of 202 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael George

Liked: Staff & service
Staff are very helpful. I commend Shine for providing excellent assistance to guests.
Stayed 1 night in Apr 2024

8/10 Good

Carlos

Stayed 1 night in Apr 2024

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distant to the shopping center.
Stayed 2 nights in Jan 2024
Response from GOHOTEL ILOILO on 11 Feb 2024
Dear Ms. Marilyn,Mabuhay!We take pride in giving outstanding service to every customer here at Go Hotels Iloilo. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! We look forward to seeing you next time! Best Regards,

4/10 Poor

romeo

Disliked: Staff & service, property conditions & facilities
Accessible to the public market, transportation, department store, food street, safe place
Stayed 3 nights in Jan 2024
Response from GOHOTEL ILOILO on 28 Jan 2024
Dear valued guest,Mabuhay!May I begin by thanking you for your review. The experience you described causes us deep concern. It does not represent the quality of service we strive for, at our hotel. We understand your disappointment with our linens and agree that this is not acceptable. We will raise this concern to our laundry provider and be on the look on our housekeeping with regards to their cleaning practices. We still look forward to hearing from you and earning you back.Sincerely,Go Hotel Iloilo

8/10 Good

Ray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was okay... near to everything!
Stayed 2 nights in Jan 2024
Response from GOHOTEL ILOILO on 15 Jan 2024
Dear Valued Guest, Mabuhay from Go Hotel Iloilo! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We count ourselves lucky for guests like you. We look forward to welcoming you again soon! Sincerely, Go Hotels Iloilo

10/10 Excellent

Nelia

Travelled with family
Liked: Staff & service
There was power black for 4 days in our city and everyone was rushing to the hotels for electricity and internet. All hotels were fully booked and staff were overwhelmed but the Go Hotel staff have been very patient, flexible and never faltered in attending to the guests’ needs. Kudos to the staff —-from the guards, to the room cleaners and frondesk! Only downside here is the noise from the other rooms esp the one adjoining ours had multiple kids shrieking and crying non stop.
Stayed 1 night in Jan 2024

10/10 Excellent

RUSTUM, columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GOHOTEL ILOILO on 19 Dec 2023
Dear Valued Guest, Mabuhay from Go Hotel Iloilo! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We count ourselves lucky for guests like you. We look forward to welcoming you again soon! Sincerely, Go Hotels Iloilo

10/10 Excellent

RODERICK

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank you for having a place to stay that we enjoy.
Stayed 1 night in Oct 2023
Response from GOHOTEL ILOILO on 20 Oct 2023
Dear Valued Guest, Mabuhay from Go Hotel Iloilo! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We count ourselves lucky for guests like you. We look forward to welcoming you again soon! Sincerely, Go Hotels Iloilo

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Everything was closer to the place if you want something to eat it’s closer you just go downstairs and there’s plenty of places to eat
Stayed 4 nights in Sep 2023
Response from Go Hotel Iloilo Management on 30 Sept 2023
Dear valued guest,Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit.Best regards,Go Hotels Iloilo

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Joemar on 14 Sept 2023
Dear Valued Guest, Mabuhay from Go Hotel Iloilo! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We count ourselves lucky for guests like you. We look forward to welcoming you again soon! Sincerely, Go Hotels Iloilo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
The staff were helpful and very convenient because it was next to the mall, clean and safe place to stay
Stayed 1 night in Jul 2023
Response from Joemar on 2 Aug 2023
We’re thrilled you enjoyed your stay, we like making our customers happy at Go Hotels Iloilo! Thanks for leaving a wonderful review. We hope to see you again soon.

6/10 Okay

Maurice, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property was attached to a mall. It made a first-time visit very accommodating. The staff was extremely friendly and nice. I have only a couple of concerns. The beds were hard and not very comfortable. Secondly, more concerning was the roach problem in our room. I think the entire facility my be infested. While in a restaurant in the mall, my girlfriend saw a roach crawling on the wall at lunchtime. By this time i was not phased. To be fair, the adjoining mall is undergoing renovations. I hope that the updates will include an extermination plan as well. I did try to convey my roach problem with the staff, but believe that my concerns were lost in translation.
Stayed 7 nights in Jun 2023
Response from Joemar on 14 July 2023
Dear valued guest,May I begin by thanking you for your review. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel. I have taken appropriate measures over this matter to ensure it does not happen again. I would like to end by saying that it was a pleasure to serve you at Go Hotels Iloilo and we hope to see you again soon where you can witness the improvements we have made.Sincerely,Go Hotels Iloilo Management

4/10 Poor

Carlo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from joemar on 14 July 2023
Dear valued guest,We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We count ourselves lucky for guests like you. We look forward to welcoming you again soon!Sincerely,Go Hotels Iloilo Management

6/10 Okay

OFELIA

Travelled with group
Location. Affordable. Easy accesd
Stayed 1 night in May 2023
Response from Joemar on 17 June 2023
We’re thrilled you enjoyed your stay, we like making our customers happy at Go Hotels Iloilo! Thanks for leaving a wonderful review. We hope to see you again soon.

10/10 Excellent

Roseller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and easy check in.. clean room
Stayed 3 nights in Apr 2023
Response from joemar on 17 June 2023
We’re thrilled you enjoyed your stay, we like making our customers happy at Go Hotels Iloilo! Thanks for leaving a wonderful review. We hope to see you again soon.

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service
Its a clean expensive hotel located adjacent to a Robinson’s Mall in the city proper.
Stayed 1 night in Feb 2023
Response from Go Hotel Iloilo Management on 25 Mar 2023
Hi Lloyd,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Rolando Jr

Stayed 1 night in Feb 2023
Response from Go Hotel Iloilo Management on 25 Mar 2023
Hi Rolando,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Cesar, Waipahu

Travelled with partner
Liked: Cleanliness, staff & service
This Go hotel in Iloilo City is very accessible and adjacent to Robinson Mall. I like it’s staff special ANTHONY.
Stayed 3 nights in Feb 2023
Response from Go Hotel Iloilo Management on 25 Mar 2023
Hi Cesar,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

RODERICK B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Response from Go Hotel Iloilo Management on 25 Mar 2023
Hi Roderick,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

8/10 Good

KEN SYRHON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Response from Go Hotel Iloilo Management on 25 Mar 2023
Hi Ken Syrhon,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

8/10 Good

Antero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for my itenirary...
Stayed 1 night in Aug 2022
Response from - Go Hotel Iloilo on 6 Sept 2022
Hi Antero,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Rolando Jr

Stayed 1 night in Aug 2022
Response from - Go Hotel Iloilo on 6 Sept 2022
Hi Rolando,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

10/10 Excellent

Rolando Jr

Stayed 1 night in Aug 2022
Response from - Go Hotel Iloilo on 6 Sept 2022
Hi Rolando,We are happy to hear that you got exactly what you wanted out of your accommodations with us at Go Hotel Iloilo. We wish you safe travels and look forward to seeing you again soon!

4/10 Poor

Angelo Jhon

Stayed 1 night in Jul 2022

10/10 Excellent

Lailani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people who were working in this hotel
Everything was amazing ❤
Stayed 1 night in Jul 2022
Response from - Go Hotel Iloilo on 23 July 2022
1. Thanks for the awesome review, Lailani! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 Good

Wilson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be great if there's an in-hotel restaurant so guests can take early breakfasts when needed as most restaurants nearby open quite late.
Stayed 1 night in Mar 2022

10/10 Excellent

Vel

Stayed 6 nights in Mar 2022

8/10 Good

Antero

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Raquel / Go Hotels Iloilo on 18 Feb 2022
Dear Sir Antero, We are incredibly grateful that you took the time out to leave us a perfect rating. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Again, thank you for choosing Go Hotels as your place of stay here in Iloilo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Value for money. Accessible to the mall
Stayed 1 night in Dec 2021
Response from Cham on 10 Jan 2022
We sincerely appreciate you taking the time to give us your feedback. It is our pleasure to have you as our guest and we hope to see you soon on your next visit to Iloilo City. Stay safe!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access
Stayed 1 night in May 2019

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Go Hotels Iloilo on 2 Mar 2020
Dear Sir Bruno, We are incredibly grateful that you took the time out to leave us a perfect rating. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Again, thank you for choosing Go Hotels as your place of stay here in Iloilo

8/10 Good

Bill, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very nice with the mall located next door.
Stayed 4 nights in Jan 2020
Response from Cham on 16 Feb 2020
Thanks for the awesome review, Bill! We are so happy that Go Hotel Iloilo was convenient for your needs. Would you mind sharing with your friends who are about to visit the area too? We’d love to continue providing great service to awesome guests like you. We wish you safe travels and we look forward to welcoming you again soon! Sincerely, Go Hotel Iloilo

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's centrally located in the city, very close to shopping mall, restaurants, etc. with courteous staff and the price per day for hotel stay is very affordable.
Stayed 1 night in Jan 2020
Response from Go Hotels Iloilo on 10 Feb 2020
Thank you for the kind words, Ma'am/Sir! We’re so happy your stay at our hotel went so smoothly. We really appreciate you taking the time out to share your experience with us—and we're glad to let you know that we will do an upgrade soon in our in-room facilities. Would you mind sharing with your friends who are about to visit the area too? We’d love to continue providing great service to awesome guests like you. Thanks again!

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities
It is right within a shopping mall and restaurants.
Stayed 3 nights in Jan 2020
Response from GO HOTELS ILOILO -OPS on 1 Feb 2020
Hi Anonymous, Thanks for leaving a feedback and sharing your experience at our hotel! We're glad to let you know that we will have in-room facilities upgrade soon. Hope you'd come back soon and see for yourself. Regards, Go Hotels iloilo

10/10 Excellent

arnulfo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get your money’s worth
Great staff, very accomodating!
Stayed 1 night in Jan 2020
Response from Managers' on Duty on 29 Jan 2020
Dear Arnulfo, It's always a pleasure seeing you. Thanks so much for your review and good vibes. You've always taken the time to share your experience with us. We're happy that you're happy, and we're looking forward to your next visit. Regards, Go Hotel Iloilo

10/10 Excellent

arnulfo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and location is right in the center. Good price!
Stayed 3 nights in Jan 2020
Response from Managers' on Duty on 29 Jan 2020
Thanks for the awesome review, Arnulfo! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Regards, Go Hotel Iloilo

4/10 Poor

Verified traveller

Disliked: Staff & service
The service is not so good
Stayed 1 night in Dec 2019
Response from Ce on 29 Dec 2019
Greetings! It is with sincere regret that we note your dissatisfaction with our service and facilities. But may we know in what area of our service/s you want us to improve? We hope that you'll give us a chance as we are also upgrading and improving our products and services for us to deliver great customer experience. We look forward to hearing from you and earning you back. Sincerely, Go Hotel Iloilo

8/10 Good

Mari Cris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Operations Team on 27 Dec 2019
Dear Mari Cris, Thanks for giving us a rating! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We count ourselves lucky for guests like you. We look forward to welcoming you again soon! Sincerely, Go Hotel Iloilo

8/10 Good

IMAFE, Kalibo, Aklan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near robinsins so loved it
Stayed 1 night in Dec 2019
Response from Manager on duty on 19 Dec 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to see you again in the future. Regards, Go Hotel Iloilo

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I like is the area is at the center of the city, all others are very disappointing. Floors are dirty, side table not working right, phone not working, bath towels you don’t wanna used,it took 2 hrs. For them to replace the bath towels because theirs no available , blood stain on the sheets, and the worst is, no security.One time I’m on shower and someone trying to get inside my room so I hurry Up to get dress, when I open the door, I found out the front disc gave their new clients a key in the same room # that I am in. When I, talk to one employee behind the desc all thy said is just sorry. Plus I paid way expensive for that room than their regular rate. Over all very poor experience .
Stayed 3 nights in Apr 2019
Response from Manager on Duty on 19 Dec 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. As we can’t fix the past but you have our personal commitment to improve the way our staff serves every guests. Until then, please accept our sincerest apologies. Regards, Go Hotel Iloilo

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
There’s no bidet and ‘tabo’ in the toilet. The soap is not good.
Stayed 1 night in Oct 2019
Response from DM on 14 Oct 2019
Greetings! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is a pleasure to announce that we will be installing bidet within the next couple of months, as well as upgrade in the bathroom amenities such as soap & shampoo . In regard to the dipper, it is available upon request. We hope that you'll give us a chance as we are also upgrading and improving our products and services for us to deliver great customer experience. We look forward to hearing from you and earning you back. Regards, Go Hotels Iloilo

2/10 Terrible

Lowell

Disliked: Cleanliness, property conditions & facilities
Location and price.
Stayed 1 night in Oct 2019
Response from Operations Department on 12 Oct 2019
Dear Mr Lowell, It is with sincere regret that we note your dissatisfaction with our service and facilities based on the price you've paid. For our location, we are located at the center of the city whereas you can go the nearest mall for restaurants and shopping, famous churches and a lot more exciting activities to do so. We hope that you'll give us a chance as we are also upgrading and improving our products and services for us to deliver great customer experience. We look forward to hearing from you and earning you back. Regards, Go Hotels Iloilo

6/10 Okay

codeblue2019, NY, USA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Customer service is top notch, so is the location & accessibility to restaurants, supermarkets, banks. But cleanliness is poor, there’s no amenities like fridge or hairdryer even cabinets for your clothes. It’d really just a place for you to sleep in. My first night there I had to be transferred To another room the toilet leaked. Towels are gray and old and smelled of bleach - front desk told me that they were going to change linen providers this year (I hope so). And there were insects in the room. WiFi - you have to re log in all the time, even if you’re in the premises. It’s really a budget hotel but I’m sure there are other budget hotels with better amenities and cleaner items than Go Hotel. I won’t come back to any of their branches ever again.
Stayed 8 nights in Sep 2019
Response from Ce on 21 Sept 2019
Dear Codeblue2019, It is with sincere regret that we note your dissatisfaction with our service and facilities. Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Go Hotels. We take pride in our cleanliness and attention to details, but clearly we were not up to the standards on your stay. We have taken appropriate measures over this matter to ensure it does not happen again. We hope that you'll give us a chance as we are also upgrading and improving our products and services for us to deliver great customer experience. We look forward to hearing from you and earning you back. Regards, Go Hotels Iloilo

8/10 Good

Jupiter

Liked: Staff & service
Perfect location
Location is superb because its just right beside Robinson mall. All transportation is available also wherever you want to go and explore in Iloilo. The only issue to the property the cleanliness of the room. The rate is on budget so I don't expect the room to grand, I just want it clean.
Stayed 1 night in Sep 2019
Response from Ce on 15 Sept 2019
Hi Jupiter! We really appreciate you taking the time out to share your experience with us. We understand your disappointment with regard to the cleanliness of our room and agree that this is not acceptable. We have taken appropriate measures over this matter. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It was a pleasure to serve you and we hope to see you again soon where you can witness the improvements we have made. Regards, Go Hotels Iloilo

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is very good, but the room is old & not so clean especially in the bathroom & there towels is like a floor towel.
Stayed 2 nights in Aug 2019
Response from Go Hotel Iloilo - Operations on 27 Aug 2019
Dear Anonymous, Thank you for bringing this issue to our attention. I sincerely apologize for the not so clean room and towels and we understand your frustration. We try to maintain the highest standards of service, but it is clear we fell short in your case. We have taken appropriate measures over this matter to ensure it does not happen again. I would like to end by saying that it was a pleasure to serve you at Go Hotel Iloilo and we hope to see you again soon where you can witness the improvements we have made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Go hotels Iloilo on 7 Aug 2019
Great Day Ma'am/Sir! Thank you for your time in giving us a rating. It's our pleasure to be at service to you. Please continue spreading your good experience with us during your stay. Hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place
Stayed 1 night in Jul 2019
Response from Ce on 3 Aug 2019
Greetings! Thank you for your time in giving us a review. It's our pleasure to be at service to you. Hope to see you again soon. - Go Hotels Iloilo

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ce on 2 Aug 2019
Greetings! Thank you for your time in giving us a rating. It's our pleasure to be at service to you. Hope to see you again soon. Regards, Go Hotels Iloilo

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in Jul 2019
Response from Ce on 2 Aug 2019
Greetings! Thank you for your time in giving us a rating. It's our pleasure to be at service to you. Hope to see you again soon. Regards, Go Hotels Iloilo

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Ce on 2 Aug 2019
Greetings! Thank you for your time in giving us a rating. It's our pleasure to be at service to you. Hope to see you again soon. Regards, Go Hotels Iloilo