Very unique hotel that sits on a hill beside a river. Appears to be historical but found out it was built in the 1990s and furnished to appear older. Just enjoyed walking around looking at the architecture and antiques. Rooms were large with a beautiful view of the river. Breakfast was remarkable with omelets,hash browns,sausage and of course the normal continental breakfast choices. All the staff were very accommodating. Anytime I'm in Rockford, I'm definitely staying there!
When I went to check in the staff were nice, I then realized that I had forgotten to ask for a 1st floor room because of a health condition that I have. Anthony was very accommodating and made the change quickly even though his co-worker had stated they were full. The room was very clean, the bed linens, and towels were very clean and fresh. The only complaints I have is that the garbages around the hotel rooms outside were full and had many bags of garbage around the floor at the bottom of the garbage cans when I checked in and they were still there that evening and the next morning. Also the deadbolt on my door was broken which was concerning since there were always young people (between 6-8 people) hanging out on the balconies on their telephones at all times of the day and night. Also the flooring in the room had not been washed in a while- I had my dog's water bowl on the floor and when I went to wipe up a spill, I had a lot of dirt on the paper towel. The other thing that would have been nice is just a book in the room with some hotel information such as how to check out, where to call with certain questions, etc. I realize they wanted to cut costs but a few sheets of paper wouldn't cost much. Anthony really saved my stay here and the room was very nice. Loved the location with regards to restaurants and the interstate!!!!
Everyone was so helpful and friendly. Really enjoyed our stay except for the fan running whenever you turn the bathroom light on. The room was clean. Nice to have a microwave and frig. Will definitely stay there again when I am in town. Also was surprised they shuttled us to the bus pick up.
Given the pet-friendly options in the Rockford area, this was hands-down the best choice. It cost a bit more but the accommodations were cheerful and comfortable. The suite setup made us feel right at home with a nice little kitchen . The bed was very comfortable and the surroundings were generally well-kept, clean, and new. We were very happy with the choice.
Great hotel. Everything was wonderful. Very comfortable beds. Hot coffee. Free breakfast was plentiful- we had an early baseball tournament on Saturday for which we had to leave before breakfast started. But, they had pastries and other non-hot items out for us by 6am. The staff always greeted us and asked if we needed anything. Also an unprompted phone call from the front desk to ask if we were comfortable. Very nice.