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Reviews of Y Loft Youth Square

3 out of 5
Y Loft Youth Square
12th Floor, Youth Square, No.238 Chai Wan Road, Chai Wan, Hong Kong

Reviews

8.2

Very good

Rating 10 - Excellent. 265 out of 832 reviews" "
Rating 8 - Good. 428 out of 832 reviews" "
Rating 6 - Okay. 95 out of 832 reviews" "
Rating 4 - Poor. 26 out of 832 reviews" "
Rating 2 - Terrible. 18 out of 832 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
Ok.
Stayed 2 nights in Apr 2024
Response from Tony / Hostel on 7 May 2024
Thanks for staying with us。 We appreciate your feedback and forward to welcoming you back in the coming future。

4/10 Poor

Denise

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is just okay.
Stayed 2 nights in Apr 2024
Response from Tony / Hostel on 7 May 2024
Thanks for staying with us。 We appreciate your feedback and forward to welcoming you back in the coming future。

10/10 Excellent

Choon Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tony / Hostel on 26 Apr 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

2/10 Terrible

Noah, Ramsbury

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the photos and certainly nothing like the reviews. Didn't even stay the first night, moved to another hotel within a couple of hours
Stayed 4 nights in Apr 2024
Response from Tony / Hostel on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience you may have encountered during your stay.We take all guest feedback very seriously and we are committed to providing the best possible experience for all our guests. Your comments have been shared with our team and we will take immediate steps to address the issues you have raised.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Tony LeungAssistant Manager / Hostel

8/10 Good

Marina

Travelled with family
Need some renovations specially for the washroom
Stayed 7 nights in Mar 2024
Response from BC on 26 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Terrence

Liked: Staff & service, amenities, property conditions & facilities
I like the location.
Stayed 14 nights in Feb 2024
Response from BC on 16 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Dora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have any complain. The environment is so good. The staffs are so nice and polite. I’m really satisfy to stay in Y/Loft.
Stayed 7 nights in Mar 2024
Response from BC on 13 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

6/10 Okay

Chau, Cambridge

Liked: Cleanliness
Stayed 14 nights in Feb 2024
Response from BC on 13 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

E Lim, Glasgow

Stayed 3 nights in Feb 2024
Response from BC on 26 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Miranda Yin Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient transportation
Stayed 9 nights in Feb 2024
Response from BC on 7 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is pretty clean. Staff are friendly. Close to MTR.
Stayed 7 nights in Feb 2024
Response from BC on 2 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Heather, Garden city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so easy to get to y-loft via the A12 bus from the airport! We had a pleasant short stay and really enjoyed how close it was to the chai wan station.
Stayed 2 nights in Feb 2024
Response from BC on 1 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money
Stayed 2 nights in Feb 2024
Response from BC on 1 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Kwun Chung

Stayed 12 nights in Feb 2024
Response from BC on 22 Mar 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

6/10 Okay

Verified traveller

Noisy after 11:00pm
The worst part of the hotel is that Mainland Chinese guests did not observe night time quietness rules. They talked and laughed in a group of few people loudly in the public area after 11:00pm and even up to 1:30am. Sometimes they were loud inside their rooms. It happened often although it did not happen every night. I couldn't just complain to the hotel office that often because they are different groups checking in and checking out on different dates. It affects the quality of sleep. I suggest the reception to tell each check-in guest that they need to observe night quiet time rule. My room does not have heating system although you can set it to heat. There were a few days that the weather was very cold and so was the room. The house keeping people turned my air-conditioning to very cold every time they came to clean my room. I had to adjust it every time I went into my room. The good thing of this hotel is that it is very close to MTR station (2 minute walk) and buses just stop at Youth Square. It is at the eastern end of Hong Kong Island. It is a long way when going to the New Territories. Grocery shops are also nearby. There may be chips or scratches on furniture and walls, but it is acceptable if you consider it a 2 star hotel.
Stayed 22 nights in Jan 2024
Response from BC on 4 Feb 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities
Overall I am satisfied with the stay (the bed is very close to my own bed at home which was very nice). The room was very spacious and comfortable. However the drainage system appears to be an issue and perhaps pay closer attention to the cleanliness (found some fine hair on the bed).
Response from BC on 31 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

6/10 Okay

Yu Hong Marco

Travelled with family
Liked: Staff & service
Bathroom shower was clogged, told them the problem, someone came to fix it in 10 mins, superb response speed, appreciate the service but did not solve the problem. Close to MTR station, staffs are helpful, good wifi Overall happy with the stay for the price I paid; however if you can afford HKD $300-$500 more a night, you can easily get something much better
Stayed 13 nights in Jan 2024
Response from BC on 31 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location close to the subway station. Staff did a great job in maintaining the room clean
Stayed 9 nights in Jan 2024
Response from BC on 31 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Ping Wah Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Wing Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Tak

Travelled with family
Liked: Cleanliness, room comfort
Dont expect too much
Good value, convenient location. Facilities are basic and show signs of aging.
Stayed 8 nights in Dec 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

2/10 Terrible

Tommy

Stayed 9 nights in Dec 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Rami

Stayed 13 nights in Nov 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Grace

Stayed 4 nights in Dec 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

terry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Very convenient location.
Stayed 4 nights in Nov 2023
Response from BC on 10 Dec 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future

8/10 Good

Chi Kan Kandy

Travelled with partner
Liked: Cleanliness, staff & service
Locate on top of the metro station...really easy for travelling. Staff are really friendly and helpful. Built facilities was good. Drainage system is not working good and no hooks on any walls to hang anything??
Stayed 5 nights in Nov 2023
Response from BC on 29 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

KAI-LEUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near a mall and transit. One bus (A12) to airport. Very convenient!
Stayed 3 nights in Nov 2023
Response from Billy on 28 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Danny

Stayed 18 nights in Nov 2023
Response from BC on 13 Jan 2024
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water drainage problem
The drainage shower area cannot drain fast enough causing a pool of soaped water to be drained few minutes later. Which is disgusting. This also cause rare sound coming out from the drain fow few minutes. There is not any hook in both the shower and toilet area that you cannot even hang a towel. Overall, the place is clean and spacious for HK standard with the price and convenience of public transport.
Stayed 2 nights in Nov 2023
Response from BC on 21 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Soon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It bang for the buck and close to subway
Stayed 3 nights in Nov 2023
Response from BC on 21 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Oct 2023
Response from BC on 21 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

6/10 Okay

Mui Cheng

Stayed 4 nights in Nov 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Meng Foo Terrence

Liked: Staff & service
Stayed 6 nights in Oct 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

6/10 Okay

Sally, Blakehurst New South Wale

Travelled with partner
Liked: Cleanliness, staff & service
Like: closeness to MTR, Quiet airport bus is just around the corner. Dislike: Too far to CBD, coffee/teas only available when common area are open for breakfast. Laundry costs expensive paying $60 to wash and $60 to dry. For my 14 days stay Laundry costs alone cost me $480.00 Room too small and needs updating. For the amount of money I've spent for the 14 Days stay, paying an extra $150 a night I would be able to book a place closer to CBD and where the amenities are much better.
Stayed 14 nights in Oct 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Henry Ka Ki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good sized room, excellent staff, clean and convenient. Free breakfast and coffee. Good value for the money. The room is a bit rundown with paint peeling off
Stayed 4 nights in Oct 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Bibiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Yiu Chun

Stayed 15 nights in Sep 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this to my friends and family,
Stayed 8 nights in Sep 2023
Response from BC on 10 Nov 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Pui Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good to have a dehumidifier inside the room
Stayed 2 nights in Jul 2023
Response from Billy on 2 Aug 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Dora Yuen Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Billy on 2 Aug 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

xiaomeng, houston

Stayed 3 nights in Jun 2023
Response from Billy on 2 Aug 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
Great hotel for the price. Only issues were that I had requested a late check-in which was accepted promptly but due to the time I arrived the entire complex was shut down other than the entrance door which is locked with the room keycard. I had to tail somebody in to get to the reception, but once I was there it was all good. The only other minor thing is that the power outlets are all located in very inconvenient places.
Stayed 6 nights in May 2023
Response from Y Loft Team on 14 May 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Johny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic amenities. A spoon in the room would help to stir your coffee. There are cups and a kettle.
Stayed 4 nights in Mar 2023
Response from Y Loft Team on 14 May 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

SIU YIN

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2023
Response from Y Loft Team on 14 May 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Mei Yee

Stayed 2 nights in Mar 2023
Response from Y Loft Team on 14 May 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls, MTR and bus stop.
Stayed 6 nights in Mar 2023
Response from Y Loft Team on 14 May 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and good transportation. hotel has a lot of spare space to relax.
Stayed 7 nights in Sep 2022
Response from Tony / Y Loft on 25 Feb 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

8/10 Good

Yin Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel relaxed with quiet balcony
Stayed 2 nights in Sep 2022
Response from Tony / Y Loft on 25 Feb 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.

10/10 Excellent

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient : to have food, transport, supermarket. The room is spacious, soundproofing
Stayed 9 nights in Jul 2022
Response from Tony / Y Loft on 25 Feb 2023
Thank you for staying with us! We appreciate your feedback and forward to welcoming you back in the coming future.