“Great Value for the Money”

This is the third time I stay at this hotel in two years. The rooms are large compared to other hotels in the city, and the rates are reasonable. The hotel lobby may be crowded and noisy during morning check-out and afternoon check-in times as the hotel accommodates large number of tour groups. The housekeeping staff was very courteous and had tried to be helpful. One complain I had was the in-room refrigerator that did not keep its contents cold. Apparently the refrigerator needed major repair or simply a replacement. After four complains to the housekeeping staff and the front desk, the problem was still not resolved. At one point I thought if I wanted to have a working refrigerator was to switch to another room. Did not do that because I did not want to pack and unpack again. So I stayed in the same room with a non-working refrigerator for my entire 13-night stay (YES, 13 nites!). Other than this, everything else was OK as any other hotel should be. And, for the price I paid, this hotel is of great value. I am currently planning another visit to HK and this hotel is on my list.

“Regal Riverside We thank you”

This Hotel has hit on a winner with their i Club profile. My wife and I both agree that of all our accommodation, from motels to 5 star Hotels The regal Riverside iclub was the best experience. The friendly ,efficient and attentive service we received was "Par Excellence'. Thank you Regal Keep up the great work. Gerry and Cindy D....

“Accomodating Modern Hotel at Sha-Tin”

Arrived hours early and the staff was accomodating anyway and set me up with a room that was ready, although a bit smaller than the one I booked I was delighted to just get the room and put down my luggage after a long plane ride. The next day I was transferred to a larger room as I requested with no problems.

“Will stay there again if the rate is low”

this hotel is not bad, only bad thing is no MRT closed by.

“Good Hotel”

Very spacious room. Good service. Located along scenic river in Sha Tin New Territories, HK. Lots of eating outlets behind hotel. Try the hotel's 24 hours dessert place and lunch buffet.

“Very good hotel for the money but some staff may need additional training.”

I check in & out the iclub room,(which is on the 15th.floor) with no bell boy assisted on luggages. I asked for the schedule of the shuttle bus to New Town Plaza, hotel staff told me to wait in the lobby but they end up forgetting to notify me when the bus arrived and left. lots of tour groups checking in and out everyday and once they checked in they had their door opened and chatted loudly and smoked freely in the hallway. The front desk staff was a jewel and great help though. Special thanks to Andy, who's courtesy and professionalism changed my impression to this hotel 100%. Keep it up guys.

“you get what you pay for”

There was a bad vibe at the hotel because the staff had just got a pay cut. The pacakge I bought offered airport transportation but when I got there at the Regal Kiosk the rep told be that the las buss was 11pm and I had to take the public bus, sad b/c I called a day before to have that arranged and they did not tell me about the cut off time. There was a dirty women's underware under my bad. Sha Tin is very far from downtown. The internet was expensive and it succked.

“Sure, will go back.”

Nice hotel, service is good and they offered me a big room with CalKing size bed. Sure, will go back!

“Not impressed”

poor services, room with smoke smells.