The Island Shangri-La is located above Pacific Place shopping mall. The hotel lobby is on level six with elevator access to the guestrooms beginning at level 39. A grand ballroom, several function rooms and a business center with Internet access are available. Eight restaurants serve a range of different cuisines. Guests may use the health club on level eight which includes a swimming pool, Jacuzzi, solarium, sauna, and steam rooms. Beauty services are also available within the hotel where facials, massages, and other beauty treatments are provided. There is a library with chairs and views, where guests may access books and reading material. The Concierge may arrange hotel limousine or airport transfer, and assist guests with off-site recreation. The shopping mall below offers numerous retail outlets and other entertainment options.
Horizon Club: Located on level 56 of the hotel, the Horizon Club Lounge is the highest executive lounge in the city with stunning vistas of Victoria Harbour and an outdoor landscaped area, which is the only venue of its kind in Hong Kong. Exclusive privileges include access to the Club Lounge, evening cocktails and Continental breakfast at the Club Lounge or other breakfast options at Restaurant Petrus.
Valet parking: HK$450 (US$58) per 24-hour period. The hotel offers valet parking for guests of the hotel, in a limited-space parking garage at the hotel. Parking may be complimentary for guests upon spending HK$650 (US$80+) within the hotel restaurants. Fees do not include tax and are subject to change without prior notice.
There are eight function rooms within the hotel, and a ballroom suitable for receptions of up to 1,200 guests. Internet access and a business center are also available.
Business center: Located on level seven, the business center provides four work stations, with Windows and Macintosh computers. Services include secretarial, translation, and printing, faxing, copying, and courier on request. Secretarial services may be hired for HK$250 (US$30−$35) per hour. Cell phone/mobile rental may be arranged, at HK$250 (US$32-$35) daily with refundable deposit. There is also a boardroom suitable for up to 14 guests, with audiovisual equipment available (surcharge). A small conference room for up to 10 guests may also be hired within the business center. A 24-hour helpdesk butler is also available. Fee(s) subject to change without notice.
Internet access: Complimentary wireless Internet is available in selected restaurants, and on the pool deck. High-speed Internet is available in the meeting rooms.
Conference/function room(s): The ballroom is approximately 645 square meters (6700 square feet). There are also function rooms where business meetings, classes, conferences and events may be accommodated, with catering available and audiovisual equipment for rental. LCD projectors are available (surcharges); Laptop computers are for hire as well.
- 24-hour front desk
- Air-conditioned public areas
- Airport transportation (surcharge)
- Total number of rooms - 565
- Audiovisual equipment
- Babysitting or childcare
- Ballroom(s)
- Banquet facilities
- Bar/lounge
- Number of floors - 22
- Beauty services
- Business center
- Business services
- Cell phone/mobile rental
- Coffee shop or café
- Complimentary newspapers in lobby
- Computer rental
- Concierge desk
- Multiple large conference rooms
- Currency exchange
- Doorman/doorwoman
- Dry cleaning/laundry service
- Elevator/lift
- Event catering
- Exhibit space
- Express check-in
- Express check-out
- Fitness facilities
- Floor butler
- Full-service health spa
- Gift shops or newsstand
- Hair salon
- Designated smoking areas
- Parking limited (surcharge)
- Laundry facilities
- Limo or Town Car service available
- Medical assistance available
- Multiple small meeting rooms
- Multilingual staff
- Parking (surcharge)
- Parking garage
- Porter/bellhop
- Room service (24 hours)
- Safe-deposit box at front desk
- Sauna
- Secretarial services
- Security guard
- Shoe shine
- Spa services on site
- Spa tub
- Steam room
- Supervised childcare/activities
- Swimming pool - outdoor
- Breakfast available (surcharge)
- Technology helpdesk
- Tour assistance
- Translation services
- Wedding services
- Tours/ticket assistance
- Free Wi-Fi
- Library
- Valet parking
- Luggage storage
- Number of meeting/conference rooms - 8