Interior
Check availability

Reviews of Empire Hotel Hong Kong Wan Chai

4 out of 5
Empire Hotel Hong Kong Wan Chai
33 Hennessy Road, Wanchai, Hong Kong

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 414 reviews" "
Rating 8 - Good. 181 out of 414 reviews" "
Rating 6 - Okay. 91 out of 414 reviews" "
Rating 4 - Poor. 36 out of 414 reviews" "
Rating 2 - Terrible. 12 out of 414 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location! Clean and spacious room and good breakfast )
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Hong King on business. Walking distance to the Wan Chai MTR station and the convention center. Excellent breakfast. Fine place to stay.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for great stay. Friendly staff.. Stacy was very helpful in organising room upgrades. I lost HK $2000 in the lobby which was returned to reception and ultimately to me which was wonderful.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
received a room upgrade - nice
Stayed 2 nights in Aug 2018

10/10 Excellent

Randy, Topeka, KS USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to shopping and restaurants The rooms are clean and spacious. a great value for the cost in Hong Kong.
Stayed 1 night in Jul 2018

4/10 Poor

sharkey, sydney

Liked: Cleanliness, property conditions & facilities, room comfort
great location for entertainment and transport
have stayed at this hotel on 5 different occasions, always polite and helpful. this time though I had credit card trouble, the banks not the hotels problem, after discussing prob with hotel manager and organising to fix next day or just pay cash, I returned to hotel very late that evening to be locked out of my room and lifts, approached different manager whom wouldn't let me in room unless I paid for the night?????????? paid cash... same prob next day....pretty laid back person but blew up massive, not the right way to be treated.......

4/10 Poor

JeanL

Disliked: Staff & service, room comfort
Horrible experience
Hotel gave us a room with faulty tv set & no aircon, but promised to fix it by the time my dad & I were back at night. However, it wasn't fixed as what they claimed. And forced us to change to a double bed room instead of twin bed for that night, as they didn't have twin bed room available for that night. I had to argue with them and was put on hold for about 10min before they agreed to change to a twin bedroom for us. It was 30min later when we got another call saying the room was ready, however, it wasn't ready and we had to stand/ wait outside the new room for another 10min while they tried to get the room ready. Extremely bad experience, will never stay in this hotel again, considering how they treat frequent/ returning guests.

8/10 Good

Rick, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ,clean hotel only bathroom small
I have been there before and it's very good hotel, very central to all venues

8/10 Good

silkcut7

Liked: Cleanliness, staff & service, room comfort
Free Mobile Phone
Located at the Central. Easily accessible. Superb!

6/10 Okay

Andrew, Fremont, CA

Disliked: Cleanliness, property conditions & facilities
Convenient hotel but subpar on service and comfort
Hotel is rated at 4 star but it is only between a 2 to a 3 star in US standard. Only the lobby looks like a 4 star hotel. The hallway is narrow and dim. The room, the carpet, and bathroom is marginally clean. Room service did not give us the two bottles of water on the second day. I called room service, waited one hour and no one showed up. Called the front desk again and 15 minutes later got our water from the room service. We were on the 15th floor and could still hear the music and noises from the bars on Lockhart road. It was not super loud but noticeable. The beds and pillows were too soft. The swimming area was not appealing.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, room comfort
Excellent hotel
Excellent hotel and staff for our stay over in Hong Kong. Couldn't be happier with the hotel. The Gymi has hopeless equipment.

6/10 Okay

RD

Disliked: Cleanliness
HK trip
Location is decent, although room wasn't all that clean. Carpets and curtains are probably have not been replaced or cleaned in past decade. this is a not a 4 star hotel more like 1.5. Towels and sheets all had steins on them and even when they were replaced still the same. The place itself is really old. Room was small but decent size. Either stay at Central or Causeway districts.

6/10 Okay

Eric, HK

Liked: Cleanliness, staff & service, room comfort
Nice Location
Smooth check in. Room was spacious and comfortable bed. Staff were nice and helpful when making enquiry. Location is strategic to all shopping malls and eating.

6/10 Okay

Yuen

3 stars Hotel
Can't expect much for the money I paid. Standard room and amenities. Free handy phone is added advantage if you are 1st time in HK

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Loved the location! Close to so many good and cheap restaurants. Handy to MTR. Staff were polite and very helpful. Rooms were clean but small, however I've been spoil in the past with stays in in Vegas.Loved the use of the free phone where I could call free back to the US. I definitely would recommend this Hotel to others.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, room comfort
Good weekend stay
Great location in Hong Kong Island, very close to MTR and airport bus. Clean and good size room, friendly staff. I had requested for a non smoking double bed room and got what I asked. Convenient handy phone to use. Overall good experience and will return again.

10/10 Excellent

Lim L.

Liked: Cleanliness, staff & service, room comfort
Great Stay
Good stay & good location. Clean room & staff is helpful.

8/10 Good

ZY B.

Liked: Cleanliness, room comfort
Upgraded bigger room
Hotel sign is small that caused us bit hard to find. We got free upgrade to bigger room don't know whether related to my boyfriend's birthday on our check in day. Few guys look like bell boy standing at lobby without greeting or helping guests to handling luggage. Older building and hotel design, but it's still comfortable & big room. The most excited things is toilet shower head with massage function and powerful water jet! Handy phone provided for guests. There's free airport shutter bus stop in front of hotel entrance. Nearby covered by bars which suit to whom like to drink. It's about 10 ~ 15 mins to walk to MTR either Wan Chai or Admiralty station, the hotel located at the middle.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Good location. Reasonable pricing.
Good staff and great breakfast for the price. Efficient staff support and convinient to train station to airport.

10/10 Excellent

Nick H.

Liked: Cleanliness, staff & service, room comfort
Hong Kong Whirlwind
This is a western-style hotel a couple blocks from the nearest MTR/public transit, making it a convenient option for travelers from out of the country like myself. Most importantly, it comes with a free Handy smartphone to use during the stay! No need for a Sim card or international plan - you can make local calls and use any apps (maps or messaging included) without issue! That alone made it worthwhile for me. Beyond that, the hotel was very comortable and had usual western amenities included, such as soap, lotion, shampoo, comb, shaving kit, etc., as well as a few perks like a minibar, free bottled water, and bath robes. The views are also nice - I could see the harbor a bit through my window. The sheets did have a light stain here or there, but overall the room and facility was great for the cost. Wan Chai is a fairly central area on the island, and a few basic stores were nearby if one would need any necessities. I was in Hong Kong for 5 days visiting a friend and stayed here for 3 nights as part of the trip.

8/10 Good

Willy L.

Liked: Cleanliness, staff & service
Nice Food Around
Very nice foods around that area, 7min walking distance to MTR. easy to get a taxi beside the hotel, nearby super mart.

8/10 Good

Bolivar I.

Liked: Cleanliness, room comfort
Good stay for short term
It's a good option for a hotel in Hong Kong. I could repeat the stay if possible.

10/10 Excellent

GimCheong T.

Liked: Cleanliness, staff & service, room comfort
Vacation
Great hotel for travelling. Located within city and near to MRT station for convenient travelling. Also have good public transport system.

6/10 Okay

Gomeimei

Disliked: Staff & service
Value for money
It is a okay stay. The hotel is very value for money and alright for the amount paid. I just didn't like the walk back from wan chai station exit c as there is numerous pubs and it's very rowdy at night. The hotel has a very nice lobby but the rooms are not in very good condition as the control panels are falling apart. But overall for the price paid I am satisfied.

10/10 Excellent

tanna l.

Liked: Cleanliness, staff & service, room comfort
Clean sheets, comfy bed, spacious, free wifi
location: its a 5-10mins walk from wan chai mtr close to the wan chai street market and it is possible to walk to causeway bay or hop on the tram infront of the mtr room: big enough for two to three people. large king size bed, clean sheets soft pillow. it was big enough to open two luggages, ample space for shoes and a large LCD tv with cable tv, a desk and chair. there are smoking rooms or non smoking rooms. A safe and large wardrobe for hanging your clothes. toothbrush, shampoo soap, comb, shaving kit for men and a packet for women which contains items for women like shower cap, nail filer, cotton pad for makeup removal, ear cleaning cotton buds. complimentary 2 bottled of mineral water, bedroom slippers, enough towels for bathing, handtowels, face towels.. its all provided! handwash and tissue... just bring your clothes if you're staying here! bathroom comes with a bathtub too, the space between the bathtub and door may feel awkwardly small but its alright. overall: will definitely return again. staff are polite and friendly. patient. able to speak english, mandarin if you need.

6/10 Okay

Sweety Girl

Liked: Cleanliness
Excellently located hotel
The hotel lies in the heart of the Wanchai district and is excellently located for exploring Hong Kong. The hotel is pleasant and clean but a little outdated and could do with an upgrade.

8/10 Good

S M.

Liked: Cleanliness, staff & service, room comfort
Wonderful family trip
Staff is helpful and friendly! great location! Short distance to Wai Chai MTR station, shopping and dinning. Convenient transportation to everywhere.

8/10 Good

John L.

Liked: Staff & service, room comfort
great hotel
The hotel was very modern and updates.. Only problem I had was that they had these air fresheners on the floor in the hallways. Other than that, the hotel is in great location, room was a good size and check in was great.

8/10 Good

Jung M.

Liked: Cleanliness, staff & service, room comfort
Great Value
Great location, and great breakfast buffet for ~$15USD

8/10 Good

Tiredsheep1994

Liked: Cleanliness, staff & service, room comfort
Overnight stay
Value for money for the promotion I get! Only paid less less $90 for a 2 twin beds room. Near wan chai mtr. Met few police along the way. Near pubs. Woke up at amount 2am due to commotion downstairs near pubs. Saw a few police cars from the window of 19th floor. Otherwise, the hotel is safe and secure.

8/10 Good

Jujing, China

Disliked: Staff & service
was chased away by staff while waiting for room, as the seats where for f&b user, but never ask us if we'd like to order something before chasing us

2/10 Terrible

Visiting academic

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel does not live up to the impression presented on the internet
I was bitterly disappointed by the facilities and room presentation. Many areas of the hotel are either not air conditioned (e.g. lifts, corridors on floors, lift waiting area) or poorly air conditioned (e.g. gym which make exercise almost impossible). The floors in the rooms are not vacuum cleaned daily, nor is the tea/coffee making area cleaned. I paid for use of the Club Level - there was very little food, there was no white wine on two occasions, very disappointing. I do commend the manager Ethan, and Cassy who worked in the Club Level - both gave exceptional attention and care.

6/10 Okay

Big Brothers NOT

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great place for biz hotel
Nothing special. I like the location. For front desk staffs are mostly impolite, typical young hongky, no experience, beginning job, arrogance. Feel he is hongkonese, smarter than everybody, and he is no nothing, have to learn more... need to see other world...have to learn something!!!

6/10 Okay

Asia is my second home

Liked: Staff & service
Business as usual
Location was excellent for night life and business. Bathroom was so crammed, even a smaller person would have an issue. Nothing spectacular about the hotel, very basic. The restaurant was in the lower level under the lobby and not very good. Would not recommend eating at their restaurant.

6/10 Okay

JeanL

Liked: Cleanliness
Clean, comfortable hotel in a great location
Stayed in wan chai many times, 2nd stay in this hotel. Location is good, 5-8 min walk from wan chai mtr. A lot of pubs in the vicinity but noise doesn't get to hotel room. Some might might the area slightly sleezy though. But no one disturbed my dad and I whenever we walk past. I think it's generally a safe location; as long you don't disturb others they won't bother you too.

8/10 Good

Volker, Thailand

Liked: Cleanliness
Facilities: Typical; Service: Polite; Cleanliness: Faultless;

10/10 Excellent

Neil, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Great deal; Service: Courteous; Cleanliness: Pleasant; local taxis charge you extra $10HK per bag for anything larger than a laptop bag or small backpack.

4/10 Poor

Mother n Daughter

Disliked: Cleanliness, staff & service, room comfort
Family getaway
The room very cold even turn off air conditioning. Need extra blanket still a bit cold. Required a fan heater, will turn off automatically after few minutes if you turn on level 2. As the hotel near a lot of bar, very noisy even I'm in level 17. Never stay in this hotel again.

2/10 Terrible

xxxxxxxxxxxxxxx 10

Disliked: Cleanliness, room comfort
Disappointed
No hot water to shower in the morning and the room was cold! Heater not working and the Aircondition is running even outside temperature at around 12 C in the morning. Not good and will not return

6/10 Okay

Business Traveller

Liked: Staff & service
Great Location
For those just visiting Hong Kong on vacation then this could be your hotel. Not necessarily the best option for those on business as the working area in the rooms is too small. The hotel is in the heart of Wan Chi so if you want to explore and enjoy the night life of Hong Kong you cannot get a better location and the hotel is a good price for Hong Kong.

6/10 Okay

travell

Traveller
Only executive room is acceptable with glass door in between the bathroom. Air con in the lobby is extremely cold Convenient location nothing impressive apart from this

6/10 Okay

travell

Disliked: Staff & service
Traveler
Good locations convenient to causeway bay and prime shopping areas. Surrounding eating and bars are open nearly 24 hours Was upgraded to executive club , room clean and comfortable Later on , was in a standard room comfy bed and mattress. Overall no complains , except tht hotel doesn't supply conditioner.

8/10 Good

Mr WorldWide

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, Nice Location.
Nice hotel in a nice location close the Wan Chai MTR and the Wan Chai night life if that's your thing.

8/10 Good

Jeramie, Philippines

Liked: Cleanliness
Facilities: Typical; Value: Average price; Service: Polite; Cleanliness: Pleasant;

10/10 Excellent

Lindsay, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

William, Australia - NSW - Sydney

Liked: Staff & service
Disliked: Cleanliness
Very seedy area

6/10 Okay

ferdi, Australia - VIC - Regional VIC

Disliked: Property conditions & facilities
Facilities: Nothing special; Value: Could be better; Service: Basic; Cleanliness: Tidy;

8/10 Good

life is a journey

Liked: Cleanliness, staff & service, room comfort
Great location with good foods nearby
Located in Wanchai, very convenient to go places. Some nice foods within walking distance. Will stay there next time.

4/10 Poor

Reepicheep

Liked: Staff & service
Not a four star hotel.
I know HK rooms are smaller than in the U.S., but this is ridiculous.  Weird odors in the room, slow drains, and no place to put the luggage without tripping over it.  I reserved 2 rooms and they could not even put us on the same floor  I have stayed in Motel 6 in the US that have better rooms.  The service however, is very good. 

10/10 Excellent

hugh, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities