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Reviews of Airone Capsule Hotel

1.5 out of 5
Airone Capsule Hotel
152 Collins St, Hobart, TAS

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 73 reviews" "
Rating 8 - Good. 27 out of 73 reviews" "
Rating 6 - Okay. 8 out of 73 reviews" "
Rating 4 - Poor. 6 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Amani

I didn’t recommended this for anyone mature because it’s it’s not worth it
Stayed 2 nights in May 2024

4/10 Poor

kara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The capsule its self is clean and a good size, the bathrooms really need to be updated with shower water under the Lino it smelt like mould. The bathroom is tiny no space at the two small sinks, it’s fine to stay for 1-2 nights no longer. Still had a fun one off experience in the Airone hotel
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t usually do reviews, but those ladies that cleaned up in the morning which I believe are the owners were extremely nice. Recommended if you want affordable privacy. The pods are also bigger than the pictures show to be. I’m a 6’3 man and I fit in there comfortably.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great facility. Will stay again for sure. Clean, safe, comfortable
Stayed 2 nights in Mar 2024

8/10 Good

qiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one washing machine is broken, causing inconvenience. Hope it is fixed soon.
Stayed 1 night in Apr 2024

10/10 Excellent

Ulian

Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent for a short stay, definitely recommend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Modern, ideal, quick and go sleeping pod
Stayed 1 night in Feb 2024

6/10 Okay

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Dennis

Liked: Property conditions & facilities, room comfort
Verity
Different experience in life for the first time sleeping inside a capsule
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Travelled with group
Liked: Staff & service, property conditions & facilities
Staff communication was quick and efficient, Location is good and it was mostly clean. Few things that would make a big improvement. * Install a ZIP/Billie hot water tap for both Hot and Cold water for guests to use. * Fridge is not enough space when you have so many people staying. * Bin needs to be bigger as it overflows quickly * Spare fresh towels should be stocked onsite to use * Spare Pillows should be made available * Not enough power points spread out in common area when many people are lodging * No facilities to cook anything not even a microwave to reheat stuff. When asked response was a fire hazard but that's a very very low risk and no worse than the dryers. * Sugar Tea Coffee facilities are limited and should be stocked daily. * Room cleaning happens every two days which is generally acceptable but did have a grapes and hair in my capsule when I first got their which was not great. * Bathroom needs an extraction fan it gets very warm and humid which then smells musty and wet as no fresh air is getting into male or female bathrooms. * Toilet paper holder in Female bathroom does not stay closer properly even with the makeshift sticky tape on top. * One of the Femail toilet doors did not lock. If some of this feedback was taken onboard, I would stay their again.
Stayed 4 nights in Jan 2024

8/10 Good

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service: - 👍👍👍 - You’ll seldom see workers in person but when you message them, they are very responsive and helpful Capsules/beds: - Clean and well kept with bedding that smells freshly laundered - Bed is comfortable, firm, and has no springs - Decent airflow inside capsule - Lighting is nicely laid out with adjustable brightness, and conveniently controlled via a panel on the side wall -Capsule size was perfect for me, but I am only 5’1” - using wood/fake wood for the interior and exterior of the capsules visually made for a pleasant, calming environment - walls are thin so you can hear other people - Capsules have signs for “no smoking“ but when I stayed there for two non-consecutive nights, there was a strong smell of cigarette smoke coming through the capsule vents in the evening. The smell was also in the bathroom. Not sure if someone was smoking within their capsule or if they were outside of the hotel ventilation’s intake (outside of the building) Bathrooms: - unfortunately the bathrooms are set up more like a hostel than a hotel with ~41 capsules worth of people sharing 1 female bathroom & 1 male bathroom - Female bathroom: 2 sinks, 2 toilets, and 2 showers (1 hair blow dryer) - Male bathroom: 3 of each - Toilets: not separated from rest of the bathroom so smells fill the whole space - Needs better maintenance Laundry: -👍 2 washers and dryers, no extra charge Kitchen: - 1 sink, dish, soap, tea, mugs, 1 fridge/freezer - 1 spoon, 1 pair of tongs
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Does the job
The pod inside was really comfy and lot more room than anticipated but the showers need attention as the water floods onto the floor
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Richard John, Diggers Rest

Business traveller
Disliked: Amenities
You need to fix the floor in the men’s bathroom tiles are broken and water just sitting on the floor created a smell
Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Liked: Property conditions & facilities
Overall you get the bare minimum with very bad service: unmanned place with remove access codes sent to you, no ability to keep your bag earlier or later than the check in /out time , weird smell across the property. Pods work ok but the service level needs to be improved
Stayed 3 nights in Jan 2024

8/10 Good

MARK, Darlinghurst

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Poor communication. We were not provided with the check-in instruction up until the check-in time (even though advert says check-in instruction a day in advance). We were not responded to when we tried messaging and calling so we had to escalate to Hotels.com. We ended up carrying our luggage to MONA. The toilet/bathroom needs to be cleaned periodically. The capsules were comfortable - it really depends on the other guests if they are loud/snoring - unfortunately. Convenient distance to the centre, shops, and restaurants.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Vajira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Jared, Long Island City

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Nao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and confortable.
Stayed 5 nights in Dec 2023

8/10 Good

Jan Christopher

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean and generally unstaffed with no reception. It was clean, although being unstaffed meant it was a bit more difficult to get a clean towel replacement. Once I understood how things worked it was very easy. Overall, for the price range this is so much more preferable over the usual other Australian backpackers hostels! Will definitely go here again.
Stayed 3 nights in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good choice , bordering on excellent. It’s clean, comfortable ( within the constraints of being a capsule hotel), is well-resourced for travellers ( and anticipates their needs, eg laundry facilities); the negatives include poorly functioning bathrooms ( there’s simply not enough room provided to change when showering, and water spills on the floors), and the noisy capsule doors. But overall this was a very good experience.
Stayed 2 nights in Dec 2023

6/10 Okay

xuan

Stayed 1 night in Dec 2023

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

KAMBERKAVI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Stephanie

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Tasharni

Business traveller
Liked: Property conditions & facilities
Perfect for solo travellers/backpackers
Perfect location and perfect for solo or duo travellers and great for short trips. Tip if you are staying here bring headphones or earplugs for noise at night and don’t bring large suitcases or luggage (Also buy your own food and label it)
Stayed 2 nights in Nov 2023

10/10 Excellent

Manjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Dec 2023

4/10 Poor

Tim

Stayed 1 night in Nov 2023

10/10 Excellent

Ritesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well managed Property. The only thing I will suggest if anyone is staying more than 2 days, the pod bedsheet needs to be cleaned. Otherwise everything was superb.
Stayed 3 nights in Nov 2023
Response from Airone Team on 1 Dec 2023
Regarding the replacement of linens, we will provide more detailed guidelines to ensure our cleaning staff understands the specific needs of our customers.Also, Thank you for your support and appreciation. We will continue to strive to provide the best service for everyone.

10/10 Excellent

Israr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This particular accommodation is excellent in the heart of CBD of hobart. I really recommend this accommodation for people with budget.
Stayed 4 nights in Nov 2023
Response from Airone Team on 1 Dec 2023
Thank you for your support and appreciation. We will continue to strive to provide the best service for everyone

6/10 Okay

Tim

Stayed 4 nights in Nov 2023

6/10 Okay

Kuy

Great value. Limited space to get changed, though.
Stayed 1 night in Nov 2023
Response from Airone Team on 1 Dec 2023
Thank you for your support and appreciation. We will continue to strive to provide the best service for everyone.

10/10 Excellent

Rikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in a capsule hotel. Honestly thinking I'll have to come back next year. The price is good for what you get, while the facility/hotel itself is clean and well maintained. It's similar to a hostel in that you should bring your own shower gear if you don't want the generic 2 In 1 Shampoo And Conditioner for your hair. Likewise, except for some snacks, you should be organising your own food, particularly at the great restaurants and cafe's all within walking distance. The doors can be a little noisy sometimes but overall people are there to just hangout before heading out somewhere, or to sleep, so I didn't overly experience issues with noise from other people. A novel experience, and one I look forward to doing again.
Stayed 1 night in Nov 2023
Response from Airone Team on 1 Dec 2023
Thank you very much for your positive feedback and suggestions. We have taken note of these potential issues and are actively working on continuous improvements.

8/10 Good

Deegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside I have for your pods, (first time sleeping in a pod), it was too hot, I had the ventilation all the way up and I was sweating so much all night, I woke up probably 5 times in the middle of the night in sweats, besides that everything was great, I’m a bodybuilder and the lighting in the male bathroom was to die for, absolutely magnificent lighting, everything else was good besides the hot nights sleep :)
Stayed 1 night in Nov 2023
Response from Airone Team on 22 Nov 2023
Thank you for your feedback. The issue regarding the temperature is indeed subjective, but we will do our best to address it. Thank you

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and walking distance to places like Woolies and Elizabeth St Mall/Cat and Fiddle Arcade. For the price it's an easy alternative to an expensive hotel in the city. Would recommend to other travellers.
Stayed 4 nights in Nov 2023
Response from Airone Team on 22 Nov 2023
Thank you for your positive feedback. We will continue to strive for excellence

8/10 Good

brandy

Liked: Cleanliness, staff & service, amenities
Pretty easy to check in,really nice staff, they are helpful,kind. Also the location super close to everywhere.
Stayed 3 nights in Oct 2023
Response from Airone Team on 6 Nov 2023
Thank you for your kind words! We will continue to strive for excellence!

8/10 Good

Ruth

Stayed 2 nights in Oct 2023
Response from Airone Team on 5 Nov 2023
Thank you for your support. We will continue to work hard to make improvements and hope to see you again next time.

4/10 Poor

RIE

Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Airone Team on 3 Nov 2023
I'm very sorry for this score， it surely has its reasons. At the same time, if you can convey the reasons to us, we will be able to improve and serve you better. Have a nice day.

8/10 Good

Hellen

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall central location was good, facilities were good - capsules were as expected. Clean shower area & washer/dryer accessible. Wanted a little area to do some work though only entertaining/common area was at the front facing street, would be better placed at the back. The front door though directed in email that there is code to access the premises, when we arrived was not working so anyone could just manually push the door open. There was also a sign on the door prompting you to do so. Due to the lack of urgency from property managers at 12am and again around 2am we found ourselves feeling unsafe as people wondering the streets just wondering. Not only was that worrying but freely made their way through the hall yelling. The only thing keeping us safe was a little lock on the inside of our capsule which could easily be pushed in. Safe to say I did not get much sleep the rest of the night. Would consider coming back if security was tended to.
Response from Airone Team on 30 Oct 2023
Dear valued customer,Thank you very much for your thoughtful review. The design of our hotel is centered around using passcodes to unlock all facilities for a quick and convenient experience for our guests. Regarding the issue with the main door, we deeply regret that the door's passcode lock suddenly malfunctioned, and it happened during a public holiday in Hobart, making it impossible to schedule a repair. As a result, our staff adjusted the door to automatic mode. We have now contacted our supplier for maintenance, and we assure you that we are working diligently to restore all functions to normal as quickly as possible.We sincerely apologize for any inconvenience this may have caused and eagerly hope to welcome you back for your next visit to witness an improved experience. Thank you.Airone Team

8/10 Good

Marius

Stayed 1 night in Oct 2023
Response from Airone Hotel on 28 Oct 2023
Thank you for your positive feedback. We will continue to work hard to improve the quality of our hotel, and we hope to see you again next time

4/10 Poor

Widiawaty

Stayed 4 nights in Oct 2023
Response from Airone Team on 28 Oct 2023
We apologize for any inconvenience you experienced during your stay. We would greatly appreciate it if you could provide us with any areas in which we can improve. You can reach our team through any available means of contact. Once again, we express our apologies and wish you a pleasant day.

10/10 Excellent

jayden

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Airone Team on 24 Oct 2023
Thank you for your appreciation of our hotel. As a newly opened establishment, we are committed to continuously improving our attention to detail and enhancing our service. We look forward to your next visit and wish you a wonderful day!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were clean and staff was very accommodating. The location is quite central which makes getting around very easy. Lots of great cafes and restaurants nearby as well.
Stayed 2 nights in Oct 2023
Response from Airone Team on 20 Oct 2023
You're welcome! Your appreciation is the driving force behind our continued efforts to improve our service. We look forward to welcoming you again next time.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Airone Team on 17 Oct 2023
Thank you for your appreciation of our hotel. we will continue to work on expanding our facilities and enhancing our services. We look forward to your next visit.

10/10 Excellent

Zaidulkhair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable... And The Facility is very good.. but want a make a cup of tea and no Sugar. Everything Is excellent
Stayed 2 nights in Oct 2023
Response from Airone Team on 11 Oct 2023
Thank you for your appreciation of our hotel. As a newly opened establishment, we are committed to continuously improving our attention to detail and enhancing our service. We look forward to your next visit and wish you a wonderful day!

2/10 Terrible

Robert

Stayed 1 night in Oct 2023
Response from airone team on 6 Oct 2023
Dear RobertWe hope this message finds you well. We regret to inform you that our hotel building was facing an unexpected situation as it has been affected by flooding. As a result, we are unable to provide our services to our valued guests.We want to assure you that your comfort and satisfaction are of utmost importance to us. Immediately upon discovering the issue, we promptly notified the booking platform to cease accepting reservations. Unfortunately, due to system delays, your reservation was processed.We sincerely apologize for any inconvenience this may have caused you. It is not the experience we wish to offer our guests, and we deeply regret the circumstances that have led to this situation.We would like to extend our gratitude for your understanding and patience during this challenging time. We genuinely hope that you will consider giving us another opportunity to showcase the true essence of our hotel in the future.Thank you for choosing our hotel, and we wish you a pleasant day ahead.Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Airone Team on 30 Sept 2023
Thank you for your love for our hotel. We will continue to strive for excellence and look forward to seeing you again.