Run of House

Reviews of Hiroshima Washington Hotel

3.5 out of 5
Hiroshima Washington Hotel
2-10 Shintenchi Nakaku, Hiroshima, Hiroshima-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 576 out of 1003 reviews" "
Rating 8 - Good. 337 out of 1003 reviews" "
Rating 6 - Okay. 57 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

FRANCISCO

Liked: Cleanliness
Disliked: Amenities
Amenities in this hotel were not as great as the other hotels we have been staying at in Japan. Staff was friendly and hotel clean.
Stayed 2 nights in Apr 2024
Response from Hiroshima Washington Hotel Higaki on 29 Apr 2024
Thank you for taking your time to share your feedback with us. We are sorry to hear that you did not meet your expectations, especially regarding to the lack of our amenities. Your review is invaluable as we strive to enhance every guest's experience. Thank you.

10/10 Excellent

Carmen, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2024
Response from フロント 三浦 on 27 Apr 2024
この度は数あるホテルの中から広島ワシントンホテルにご宿泊いただき、誠にありがとうございます。また高評価いただき、重ねてお礼申し上げます。またのお越しを心よりお待ちしております。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。

8/10 Good

Rehamreham@gmail.com

Stayed 1 night in Apr 2024
Response from Front Desk Yaeko on 15 May 2024
Thank you very much for staying with us and for your valuable review. We are very happy when heard that you had a great stay at our hotel or also in Japan. We hope you will come to stay with us again.

10/10 Excellent

Aredhel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay if visiting Hiroshima! looking forward to be there again!
Stayed 3 nights in Mar 2024
Response from Front desk Ayano Totani on 11 Apr 2024
Thank you for the review.We are glad to read your kind words.We sincerely look forward to seeing you again.

8/10 Good

Rhoda

Stayed 2 nights in Apr 2024
Response from 広島ワシントンホテル on 1 May 2024
この度は数あるホテルの中から広島ワシントンホテルにご宿泊いただき、誠にありがとうございます。また高評価いただき、重ねてお礼申し上げます。またのお越しを心よりお待ちしております。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

John Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel in central location. Staff were very helpful. Good room. Breakfast was available which isn’t the case in many Japanese hotels. Food was excellent
Stayed 1 night in Apr 2024
Response from Front desk Ayano Totani on 11 Apr 2024
Thank you for the review.We are glad to read your kind words.We sincerely look forward to seeing you again.

10/10 Excellent

EDUARDO FABIO, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very nice breakfast
Stayed 2 nights in Apr 2024
Response from フロント 三浦 on 6 Apr 2024
この度は数あるホテルの中から広島ワシントンホテルにご宿泊いただき、誠にありがとうございます。また、朝食のご感想をお寄せ頂いたこと重ねてお礼申し上げます。当館の朝食は、「地産地消」にこだわり広島を味わっていただけるご朝食を毎朝愛情たっぷり込めて作っております。さらにお客様の目の前で焼き上げるお好み焼きや自慢のフレンチトースト等他にはないメニューを提供しております。ご朝食やスタッフについて、お褒めの言葉を頂戴でき、スタッフ一同嬉しく拝読致しました。これからもおもてなしの心を大切に、お客様に愛されるホテルを目指し、サービスの向上に努めてまいります。広島へお越しの際はまたのご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Ricardo, São Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was incredibly nice, the installation was spotless and comfortable and the breakfast was amazing in terms of variety and quality
Stayed 1 night in Apr 2024
Response from Front desk Ayano Totani on 5 Apr 2024
Thank you for the review.We are very honored by your kind words.We hope you will visit us again when you come to Hiroshima.We look forward to serving you.

8/10 Good

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near Parco mall, shopping streets. However, this hotel is used mostly by tour groups. I was staying as an individual (2 adults, 1 child) and was denied breakfast because it was reserved for a large tour group. There is little else open early for breakfast, so we had conbini instead, which was an inconvenience for us.
Stayed 2 nights in Apr 2024
Response from フロント on 6 Apr 2024
この度は数あるホテルの中から広島ワシントンホテルにご宿泊いただき、誠にありがとうございます。当館は広島市の中心部に位置しており、利便性の面に於きまして大変好評を頂いております。しかしながら、朝食会場が混み合っており朝食をご利用いただけなかった件につきまして、ご不便な思いをおかけして誠に申し訳ございませんでした。この度頂いた貴重なご意見を真摯に受け止め、朝食利用の混雑改善に努めて参ります。また、お目にかかれます日をスタッフ一同心よりお待ちしております。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Ricardo, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk Ayano Totani on 5 Apr 2024
Thanks for the review.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfy. Different ares for toilet, shower and sink. Helpful staff. In a mall with lots of shopping and dining options. East to navigate. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Hiroshima washington hotel Higaki on 4 Apr 2024
Thank you for highlighting our convenient location.We're glad it made your visit to the area easier and more enjoyable. We hope to be your choice of stay whenever you're back in Hiroshima.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small rooms
Stayed 1 night in Mar 2024
Response from Hiroshima washington hotel Higaki on 1 Apr 2024
Thank you very much for staying with us. We're sorry to hear that you felt like your room was too small. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Karen, Anaheim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bad customer service
Stayed 1 night in Mar 2024
Response from フロント 三浦 on 26 Mar 2024
この度は数あるホテルの中から広島ワシントンホテルにご宿泊いただき、誠にありがとうございます。しかしながら、私共のサービスがご期待に添えず、申し訳ございません。これからも快適にお過ごし頂けるようにサービス向上に精進して参りますので、広島にお越しの際は、お客様のまたのご来館をスタッフ一同、心よりお待ちしております。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。

8/10 Good

Hiromi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our view from the window was a wall of the next building. I wish we had a better view since they do have rooms with views.
Stayed 1 night in Mar 2024
Response from Front desk Kana K on 22 Mar 2024
Thank you for the review.

10/10 Excellent

Kazem, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Mes Kavwabata. She was perfect 👌 adetut. So kindly, she had Excellent patios.
Stayed 1 night in Mar 2024
Response from Front desk on 21 Mar 2024
Thank you again for your high evaluation. We look forward to welcoming you again. Thank you very much for taking time out of your precious time to write us.

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk Kana on 21 Mar 2024
Thank you for the review.

10/10 Excellent

Morton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front desk Ayano Totani on 17 Mar 2024
Thank you for the review.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Front desk Ayano Totani on 17 Mar 2024
Thank you for the review.

10/10 Excellent

INDO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 6 nights in Mar 2024
Response from Front desk Ayano Totani on 9 Mar 2024
Thanks for the review.We look forward to seeing you again.

10/10 Excellent

john

Stayed 3 nights in Mar 2024
Response from Hiroshima washington hotel Nakao on 10 Mar 2024
Thank you again for your high evaluation. We look forward to welcoming you again. Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from フロント 三浦 on 9 Mar 2024
この度は数あるホテルの中から広島ワシントンホテルにご宿泊いただき、誠にありがとうございます。また高評価いただき重ねてお礼申し上げます。またのお越しを心よりお待ちしております。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。

8/10 Good

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but comfortable. Walking distance to everything you want and need. Close to DonQ. The twin beds we had felt like they had a wooden board under the sheet. I didn't mind but my partner did. Overall a good hotel and location.
Stayed 1 night in Feb 2024
Response from Hiroshima washington hotel Higaki on 26 Feb 2024
Thank you for your comments on our location. We are very sorry to hear about the beds in the room. We'll take your feedback into account as we continuously work to enhance our guest experience.We look forward welcoming you again.

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 2 nights in Feb 2024

8/10 Good

MICHAEL

Quick service
Stayed 3 nights in Feb 2024
Response from Front desk Tanaka on 19 Feb 2024
Thank you very much for staying with us and for your valuable review.We look forward to seeing you again.Best Regards.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from フロント 田中 on 18 Feb 2024
この度は数多くあるホテルの中より当館にご宿泊くださいまして誠にありがとうございます。またぜひお客様にお会いできるのを楽しみにしております。

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options around. About 2 minutes walk from the nearest tram station. Staff is friendly, coin laundry available at a very cheap rate (¥300 for washing ¥100 for tumble dryer). Can't ask for more as I've only paid £32.60 for it via Expedia.
Stayed 1 night in Feb 2024
Response from Front desk Kana K on 16 Feb 2024
Thank you very much for staying with us and for your valuable review. We are very happy to hear that you enjoyed the stay at our hotel. If you have another chance to visit Hiroshima, we hope you will come to stay with us again. Best Regard, Reception Kana K

10/10 Excellent

Paul.

Liked: Staff & service, property conditions & facilities
Though it was in a busy area it was remarkably quiet. Easy walk to the train station and the Peace Park.
Stayed 3 nights in Feb 2024
Response from Front desk Ayano Totani on 7 Feb 2024
Thank you for the review.There are many tourist spots around the hotel.We are very happy to hear that you enjoyed your trip as well.We look forward to seeing you again.

8/10 Good

Abdul Ghani Mansur Bin, Sydney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and convenient location to get around Hiroshima. There is plenty of shops to buy things and so many options for food. The staff are so friendly and accomodating, in particular the lady who helped me book a maxi taxi for my family to get to the airport. The staff that did room service were always so nice and pleasant. Overall wonderfull place!
Stayed 4 nights in Feb 2024
Response from Front desk Ayano Totani on 7 Feb 2024
Thank you for the review.We are very happy to hear that your trip was a wonderful one.Please use our hotel when you come to Hiroshima again.We look forward to meeting you.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, central hiroshima so good to get everywhere from as only there for 1 day. Really good breakfast
Stayed 1 night in Feb 2024
Response from Front desk Higaki on 5 Feb 2024
Thank you for your review and for choosing our hotel. We are delighted that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet. All the staff were nice and gentle. Breakfast (all you can eat) was excellent so much selection.
Stayed 1 night in Jan 2024
Response from Front desk Higaki on 26 Jan 2024
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel.We hope to welcome you back in the future.

6/10 Okay

Ji Hye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very noisy outside… but if you have a good set of ear plugs, you should be fine.
Stayed 5 nights in Jan 2024
Response from Best Regard, on 16 Jan 2024
Thank you very much for staying with us. If you have another chance to visit Hiroshima, we are looking forward to seeing you again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Dec 2023
Response from フロント 川畑 on 9 Jan 2024
この度は数多くあるホテルの中より当館にご宿泊くださいまして誠にありがとうございます。高評価いただき大変光栄でございます。またぜひお客様にお会いできるのを楽しみにしております。

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from フロント 川畑 on 9 Jan 2024
この度は数多くあるホテルの中より当館にご宿泊くださいまして誠にありがとうございます。高評価いただき大変光栄でございます。またぜひお客様にお会いできるのを楽しみにしております。

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Totani on 26 Nov 2023
Thank you for your review.We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Stayed 2 nights in Nov 2023
Response from フロント 川畑 on 14 Nov 2023
この度は数あるホテルから広島ワシントンホテルにご宿泊いただき誠にありがとうございます。また、貴重なお時間にご投稿いただき重ねて御礼申し上げます。ご満足いただけるご滞在であったとお見受けいたしました。今後もお客様に快適にお過ごしいただけるようスタッフ一同励んでまいります。広島にお越しの際は是非当ホテルをご利用くださいませ。またお会いできるのを楽しみにしております。

6/10 Okay

Katy

Liked: Staff & service
Disliked: Room comfort
Good location for accessing main sites.
Great location in walking distance of museum e and easy tram access to ferry. Great breakfast included - French toast to die for! However, the downside was that our room smelled and the bed was so hard it hurt.
Stayed 2 nights in Nov 2023
Response from Front desk ayano Totani on 14 Nov 2023
Thank you for the review.Our hotel is conveniently located in the center of Hiroshima.I am very happy that you enjoyed sightseeing.However, we apologize for the inconvenience caused by the smell in your room.We will share it with the cleaning staff.We look forward to seeing you again.

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from フロント 池田 on 23 Nov 2023
この度は広島ワシントンホテルをご利用くださいまして誠にありがとうございます。ご貴重なお時間を割いてのご投稿ありがとうございました。またのご利用お待ちしております。

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel.
Clean and comfortable hotel close to shopping and restaurants. Nice light bathroom.Would have been nice to have had a closet or even a shelf to place clothes though, living out of a suitcase is no fun!
Stayed 2 nights in Oct 2023
Response from Front desk Ayano Totani on 26 Oct 2023
Thank you for the review.Thank you for your compliments and I was happy to read it.If you come to Hiroshima again, please use our hotel.

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and was very nice considering its price. Separate toilet and shower/bath was nice and provided useful. The room was clean and quiet. Staff were welcoming. We arrived before the check-in time, but we were able to drop off our luggage and explore the area before check-in. Located in a very convenient place; walking distance to Don Quixote and a variety of restaurants and shopping areas.
Stayed 2 nights in Oct 2023
Response from Front desk Ayano Totani on 23 Oct 2023
Thank you for the review.We are very glad to hear your kind words.We look forward to seeing you again.

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious on a non-smoking floor. Complementary coffee service near front desk was very nice. Staff heard concern and made better accommodations for us. Will definitely be back!
Stayed 2 nights in Oct 2023
Response from Front Desk Totani on 3 Nov 2023
Thank you for your review.I'm glad to read your kind words.We look forward to seeing you again.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convient
Stayed 1 night in Oct 2023
Response from Front Desk Totani on 20 Oct 2023
Thanks for the review.We hope you will visit us again when you come to Hiroshima.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from フロント 田中 on 22 Oct 2023
この度は広島ワシントンホテルをご利用くださいまして誠にありがとうございました。ご投稿ありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. If I’m back in town, I’d book with them again :)
Stayed 2 nights in Oct 2023
Response from FrontDesk Nishikawa on 18 Oct 2023
Thank you very much for choosing to stay at our hotel out of the many lodging facilities available.We are very happy to hear your warm words that you will stay with us again. However, we will not rest on our laurels and will continue to strive to provide an environment where all of our guests can relax as much as possible. We look forward to your continued patronage of the Hiroshima Washington Hotel.Thank you very much for taking the time to write us.

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from FRONTDESK Nisikawa on 18 Oct 2023
Thank you very much for choosing to stay at our hotel out of the many lodging facilities available.Thank you very much for taking time out of your precious time to write us.When you come to Hiroshima, we would be happy to welcome you again at our hotel!

8/10 Good

Ryoko, Studio city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from フロント 田中 on 22 Oct 2023
この度は広島ワシントンホテルをご利用くださいまして誠にありがとうございました。ご投稿ありがとうございます。またのご利用をお待ちしております。

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were quite satisfied with staying in this hotel. Buffet breakfast option was great!
Stayed 4 nights in Oct 2023
Response from Front Desk Totani on 13 Oct 2023
Thank you for the review.I was very happy to read your kind words.We are glad that the breakfast at our hotel seemed to suit your taste.If you come to Hiroshima again, please use our hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my Go To hotel in Hiroshima
This hotel is very conveniently located next to Hondori and essy to access the various attractions, shops, and restaurants.
Stayed 2 nights in Oct 2023
Response from Front Desk Nobuo Teramoto on 6 Oct 2023
Thank you for your review. And we glad to hear that you enjoyed of your stay.Thank you again, and we are looking forward to seeing you again.

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with helpful staff and in a great central location.
Response from Front Desk Nobuo Teramoto on 6 Oct 2023
Thank you very much for staying with us and for your valuable review. We are very happy to hear that you enjoyed the stay at our hotel.And it is our pleasure of your review. If you have another chance to visit Hiroshima, we hope you will come to stay with us again. Best Regard,

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from KanaK on 3 Oct 2023
Thank you very much for staying with us and for your valuable review. We are very happy to hear that you enjoyed the stay at our hotel. If you have another chance to visit Hiroshima, we hope you will come to stay with us again.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from フロント 川畑 on 25 Sept 2023
この度は数多くあるホテルの中より当館にご宿泊くださいまして誠にありがとうございます。高評価をいただき大変うれしく思います。また広島にお越しの際は是非当館をご利用下さいませ。ご貴重なお時間割いてのご投稿誠にありがとうございました。