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Reviews of Premier Resort Sani Pass

3.5 out of 5
Premier Resort Sani Pass
Sani Pass Road, Himeville, KwaZulu-Natal

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 86 reviews" "
Rating 8 - Good. 27 out of 86 reviews" "
Rating 6 - Okay. 13 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Juliette

Stayed 2 nights in Dec 2023

8/10 Good

Tlogelang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Darryl

Stayed 2 nights in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and efficient. Rooms very comfortable and spacious. Only downside, golf course In very poor condition if a golfer. Excellent relaxing 3 days
Stayed 3 nights in May 2023

10/10 Excellent

Thandanani

Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
You get what you get and you don't get upset...
Only dinner option on Sunday was the R255 buffet - nothing else! No a la carte, no room service, zero options! My 11yr old daughter just wanted a toasted sandwich - nope cant help! Eventually at a price of R125 she was allowed to enter the dining hall where she took 2 slices of (cold) kiddies pizza and we returned to our room. My Mrs and I didn't bother to eat for fear of being mistakenly swallowed in the eat-as-much-as-you-can frenzy up at the serving counter... The whole dining vibe was far from relaxed and so we opted to give our prepaid breakfast a skip the next morning and instead drove to a nearby lodge for a great country meal. I have some fond memories of this hotel in its day but sadly not an option for our family again.
Stayed 1 night in Apr 2022
Response from Sani Pass Res on 4 May 2022
Dear Anonymous, Thank you for this review - your comments have been noted for attention in the relevant departments. Best wishes, The Premier Resort Sani Pass Team

8/10 Good

thara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sani Pass Res on 3 May 2022
Thank you for this good review - we appreciate your feedback!

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sani Pass - Best location
Good location for the going to Lesotho and sani pass.
Stayed 3 nights in Apr 2022
Response from Sani Pass Res on 7 May 2022
Dear Valued Guest Harsh, Thank you for this great review. We are so pleased that you enjoyed your stay with us. Best wishes, The Premier Resort Sani Pass Team

10/10 Excellent

Samantha

Stayed 2 nights in Mar 2022

8/10 Good

Qhamkile

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Reservations on 22 Feb 2022
Dear Guest Qhamkile, Thank you for this good review. Best wishes, Reservations

6/10 Okay

Mpumelelo

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021
Response from Reservations on 22 Feb 2022
Dear Guest Mpumelelo, Thank you for this good review. Best wishes, Reservations

8/10 Good

Ashen

Stayed 1 night in Oct 2021
Response from The Premier Resort Sani Pass Team on 20 Dec 2021
Dear Guest Ashen, Thank you for this great review. We hope to see you again soon.

8/10 Good

Keola

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2021
Response from Sani Pass Res on 3 May 2022
Dear Keola, Thank you for this good review - we hope to see you again soon!

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have been to this resort many times as a family. As always staff and the resort were great. We had a very bad experience with some very drunk guest who behaved disgustingly and kept us up until after 2 am. Management handled this very well. Even though it was not their fault they offered us another weekend on them. Well done for making a bad experience have a positive outcome. You guys never disappoint.
Stayed 1 night in Aug 2021

10/10 Excellent

Lindiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Bonginkosi

Stayed 2 nights in Jul 2021

8/10 Good

AS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

6/10 Okay

Chancy-lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ironing service
Please keep iron and board in the rooms. Ironing room is too far
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chasing the snow
Beautiful weekend away at Premier Resort Sani Pass.
Stayed 2 nights in Apr 2021
Response from Brittaney on 17 May 2021
Thank you for your lovely pictures. We are so happy to have had you with us!

10/10 Excellent

Meagan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great berg get away
Amazing location, friendly staff- absolute tranquility
Stayed 1 night in Mar 2021

10/10 Excellent

Micheline J A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay under the Barrier of Spears
The rooms were large and well appointed. The service was personal and professional. The staff were happy to make special accomodations on a number of occassions which enhanced the entire experience.
Stayed 2 nights in Feb 2021

10/10 Excellent

Darlene

Stayed 1 night in Dec 2020

6/10 Okay

Dinesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Eesaa

Disliked: Cleanliness, room comfort
Stayed 7 nights in Dec 2020

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a Time of my life
The hotel location is out of this world. The rooms are very neat. The hotel staff excellent including the Manager. The hotel facilities are excellent. The food was delicious. Rooms are overlooking Drakensberg mountains. Views are amazing Hotel is 5km away from Sani Pass en route to Lesotho. Hotels is 4 star rated not 3 star as advertised. Will definitely come back
Views from hotel Car parking
Views from the Hotel Room
Stayed 3 nights in Dec 2020

10/10 Excellent

Cordelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Brittaney on 21 Dec 2020
We are delighted that you had a wonderful stay. We do hope to welcome you back in the near future!

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just too short.
Stayed 1 night in Dec 2020
Response from Premier Resort Sani Pass on 8 Dec 2020
We look forward to hosting you again. Safe travels

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing place for the family a few things were not availble due to covid but overall an amazing experience
Stayed 2 nights in Nov 2020
Response from Vivianne on 21 Nov 2020
Thank you for taking the time to evaluate our establishment. We look forward to hosting you again.

8/10 Good

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alu
Everything was perfect accept that the resturant closes at 2 and open at 6 for dinner
Stayed 1 night in Oct 2020
Response from Vivianne on 21 Nov 2020
Thank you for taking time to evaluate our property. We will address your concern. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is superb. The view to the Berg range is special. The day we arrived was beautiful so we made use of the swimming pool which was...cold! The following two days the weather was not good but this did not affect our stay.If you stay here and the weather is good take a trip up the Sani pass to Lesotho. We used a local company called 'Roof of Africa' who took us up in their 4x4 and gave a very knowledgeable commentary. We also made use of the Spa facilities at the hotel which were excellent.
Stayed 2 nights in Feb 2020
Response from Ivor Spark - Resident Manager on 6 Mar 2020
Thank you very much for your valuable and review. I am pleased to hear that you enjoyed your stay. I do apologise for the inconvenience of the cold swimming pool, I look forward to welcoming your family and yourself on your return to our beautiful property which I hope will be soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ivor Spark - Resident Manager on 6 Mar 2020
Thank you very much for your rating. We are looking forward to your next stay which we hope will be soon.

8/10 Good

SLM

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Stay
We enjoyed our stay very much. Just two things which would have made it even better. In our room the hot water took too long before the water got hot. I showered before my wife and waited about 3 minutes before finishing with cold water thinking the hot water wasn't working. Only once my wife showered straight after me did the water get to a hot temperature. Second thing would be a small fridge where we could keep water bottles cold. When you go hiking to the waterfall and its 37'c outside, you would like cold water so we couldn't chill our water before heading out.
Stayed 1 night in Feb 2020
Response from Ivor Spark - Resident manager on 20 Feb 2020
Thank you very much for your review. I am pleased t o hear that you enjoyed your stay. I do apologise for the inconvenience of the cold shower and the delay in the supply of hot water. We utilize a centralized gas heating system which does take time to reach the rooms. This information should have been shared with yourselves and I will inform our front desk staff of this. The mini fridges are available from our front desk on request and would have gladly been supplied if requested. My apologies once again and look forward to welcoming your family and yourself on your return to our beautiful property.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biyela Family
Stayed 2 nights in Feb 2020
Response from Ivor spark - resident Manager on 24 Feb 2020
Thank you very much for your rating. We are looking forward to your next stay which we hope will be soon.

8/10 Good

Lungisani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Ivor spark - Resident Manager on 24 Feb 2020
Thank you very much for your rating. We are looking forward to your next stay which we hope will be soon.

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. Was very disappointed with our supper meals. Was not up to the standard we used to at Sani pass. On two occasions I ordered steak and it was not done the way I requested. The buffet had a variety but the roasts were very dry and not worth the cost. I don’t mind paying as long as I get value for my money. I am not complaining but being a good critic so you know where to change things. I eat out and travel a lot for business and I know what is expected at a good hotel. People will come back if the food is good.
Stayed 1 night in Jan 2020
Response from Ivor spark - Resident Manager on 20 Feb 2020
Thank you very much for your valued review. I am glad that you enjoyed your time with us. My apologies for your poor experiences with regard to the restaurant food. I have followed up with our chef who has assured me that this is not acceptable and will take it up with his team. I hope that this does not discourage you from visiting us again in the near future. I look forward to personally welcoming your family and you on your return to our beautiful property.

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very relaxing stay. Surrounded by amazing views and at the bottom of the Sany pas. Standards rooms are spacious comfortable and clean wit good quality finishes. The restaurant offers good quality food at very reasonable prices. Lots to do for kids, horse riding, mini golf, pools, etc...Overall we thoroughly enjoyed our stay.
Stayed 2 nights in Jan 2020
Response from Ivor Spark - Resident Manager on 20 Feb 2020
Thank you very much for your valued review. I am glad that you enjoyed your time with us. I look forward to personally welcoming your family and you on your return to our beautiful property.

6/10 Okay

AE

Travelled with family
Liked: Property conditions & facilities, room comfort
Overall our accommodation was absolutely fabulous loved the Superior Room..spacious and very homely. The facilities were relaxing...my husband was disappointed with the Golf Course, it wasn’t maintained properly. The food was good. The location was perfect. The only thing that I was not happy with was housekeeping, we left early in the morning for a day trip out and get back late afternoon to an uncleaned room. We had to remind housekeeping about our room not being cleaned. Also had to ask for clean towels. Room for improvement on that issue.
Stayed 3 nights in Dec 2019
Response from Ivor Spark - Resident Manager on 20 Feb 2020
Thank you very much for your valued review. I am pleased that you enjoyed your stay with us. My apologies for the lack of housekeeping service. This definitely not our usual standard and I have followed up with the relevant department in order to ensure there will not be a repeat thereof. I hope this will not discourage you from visiting us again. I look forward to personally welcoming your family and yourself on your return to our beautiful property.

4/10 Poor

Catherine

Disliked: Staff & service
Disappointing
Our stay was disappointing for several reasons. 1) heated pool was not available and the outdoor pool was slightly green. As well as the toilets by the pools having no soap or towels/hand drier. 2) customer service skills with the majority of staff was fair to poor. With poor communication on the telephone to simple requests like what is the theme for this evenings buffet... 3) the room was ok although the air con is so loud it sounds like it’s going to take off. Overall the lack of pool and poor services really ruined it despite this place having a lot of potential! One nice thing was the horse riding . Our instructor was great and really friendly!
Stayed 1 night in Dec 2019
Response from Ivor Spark - Resident Manager. on 20 Feb 2020
Thank you very much for your valued review.My apologies for the poor service experience at our swimming pool as well as the air-conditioner in your room..This definitely is not our usual standard and I have followed up with the relevant departments in order to ensure there will not be a repeat thereof. I hope this will not discourage you from visiting us again. I look forward to personally welcoming your family and yourself on your return to our beautiful property.

8/10 Good

Georgina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was clean and tidy and our rooms comfortable (except the one room had not been made into a twin bed as requested). The buffet breakfast was amazing. We were very dissapointed in the condition of the golf course! It was actually unplayable. We enjoyed our walk and the trip up Sani Pass which the hotel staff had arranged.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good very close to being great
Hidden gem with plenty of activities. the only issue I encountered was a very loud aircon and a leaky shower
Stayed 2 nights in Oct 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has recently been refurbished. Very good service, good food (buffet and a la carte), extensive entertainment and activities program available
Stayed 2 nights in Aug 2019
Response from Sefton. on 22 Aug 2019
Dear Esteemed Guests - by Charlotte on Hotels.com, Good afternoon to you, and we trust that both you and the Family are extremely well. Please may we kindly thank you for your very kind words, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your visit in the near future. Once again, many thanks for your support, and looking forward to your next visit, which we hope will be soon. May both you and your Family have a glorious evening. Kind regards, Sefton and Team.

10/10 Excellent

lizette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
Stayed 1 night in Aug 2019
Response from Sefton. on 22 Aug 2019
Dear Esteemed Guests - by Lizette on Hotels.com, Good afternoon to yourselves, and we trust that both you and your Family are extremely well. Please may we kindly thank you for your very kind words, and positive scoring, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your visit in the near future. Once again, many thanks for your support, and looking forward to your next visit, which we hope will be soon. May both you and your Family have a stunning month of August. Kind regards, Sefton and Team.

10/10 Excellent

Sone'

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sefton. on 22 Aug 2019
Dear Esteemed Guests - by Sone' on Hotels.com, Good afternoon to yourselves, and we trust that both you and your Family are extremely well. Please may we kindly thank you for your favorable scoring words, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your visit in the near future. Once again, many thanks for your support, and looking forward to your next visit, which we hope will be soon. May both you and your Family have a stunning week. Kind regards, Sefton and Team.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, very friendly staff!
Stayed 1 night in May 2019
Response from Sefton. on 22 May 2019
Dear Esteemed Guests - by Nicolas on Hotels.com, Good morning to yourselves, and we trust that both you and your Family are extremely well. Please may we kindly thank you for your very kind words, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your visit in the near future. Once again, many thanks for your support, and looking forward to your next visit, which we hope will be soon. May both you and your Family have a stunning week. Kind regards, Sefton and Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Sefton. on 18 Apr 2019
Dear Esteemed Guests - Anonymous on Expedia, Good morning to yourselves, and we trust that both yourselves and your Families are extremely well. Please may we kindly thank you for your very kind words, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your visit in the near future. Once again, many thanks for your support, and looking forward to your next visit, which we hope will be soon. May both yourselves and your Families have a stunning Easter Weekend. Kind regards, Sefton and Team.