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Reviews of Phoenix Summary:<br>Tuck

Phoenix Summary:<br>Tuck
Hepburn, VIC

Reviews

10

Exceptional

Rating 10 - Excellent. 3 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

10/10

Cleanliness

Reviews

10/10 Excellent

Anna P.

Liked: Cleanliness
Fantastic
This was the best house we have stayed in for our annual girls weekend yet. They thought of everything with beautiful decor, spa, wood fire, pool table and each room with an ensuite. Beautiful scenery from the living room and balcony. And the spa was perfect temp with great jets. We will definitely be back! Thank you
Stayed 2 nights in Apr 2023
Response from VrboOwner on 19 May 2023
Thanks for staying with us. Really great to read you loved Phoenix. I hope we can welcome you back again soon. Travel Safe :)

10/10 Excellent

Joanne N.

Liked: Cleanliness
Perfect getaway
We had a great weekend in Hepburn. Phoenix was perfect for our group of 8 (4 couples). We enjoyed the tranquil outlook from the deck, the warmth of the fire pit at night and the luxury of the spa and sauna, we ran out of time to use the pool table. The bedrooms were a good size, loved that 3 of us had our own ensuite bathrooms, the 4th bathroom was located downstairs away from the bedrooms which still meant we didn't have to share bathrooms. Phoenix was equipped with all the mod cons, was in a good location, an easy 5-10 minute walk to cafes. It was very clean and beautifully furnished. Phoenix is a great house for a group of 8 whether that be friends or family. I would highly recommend this property.
Stayed 2 nights in Oct 2022

10/10 Excellent

Thomas M.

Liked: Cleanliness
Our stay was beautiful. The facilities were wonderful. Everything looked better than as advertised
Wonderful experience. Everyone loved the facility. The only downside was the abuse we got from the cleaner. She was very very rude and even used the “f” word right in our face. She spoiled everything. Before she came we had it all settled in our minds 100% that we were going to rebook the facility, but now I am not sure. If that kind of abuse is your goodbye to your customers, then it’s ugly. It spoiled everything big time.
Stayed 2 nights in Dec 2021
Response from VrboOwner on 12 Jan 2022
Thanks so much for staying with us Thomas and for your kind and positive review. This is the first we've heard of the cleaners conduct towards you. I wish you had contacted us privately to discuss your concerns. The contracted cleaner no doubt at this time of year rely on prompt checkouts as they have a heavy workload and timescales to keep to and were no doubt feeling the pressure - we will address this matter further, please accept our sincerest apologies. Sending our best wishes for the new year. Kind regards.