Family Studio Suite

Reviews of Hanoi Paradise Hotel & Travel

3 out of 5
Hanoi Paradise Hotel & Travel
62 Hang Bac street, Hoan Kiem dist, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 305 reviews" "
Rating 8 - Good. 101 out of 305 reviews" "
Rating 6 - Okay. 21 out of 305 reviews" "
Rating 4 - Poor. 4 out of 305 reviews" "
Rating 2 - Terrible. 4 out of 305 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were really really great, going above and beyond to provide excellent service. Breakfast was delicious !
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
Standard Instead of Deluxe
Booked a Deluxe Double and didn't end up getting this type of room, based on an error by staff. Didn't think anything of this, as we were very busy with sight-seeing. At the end of each day, my husband and I struggled with the very, very tight space in the room. Upon discharge, staff acknowledged the mistake that was made and offered a free airport transfer. Good gesture on their part, but would've preferred the room we actually booked. Skipped some breakfasts - just wasn't inviting enough.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two weeks while I was working in Hanoi. All the staff were so kind to me, and were all helpful and friendly. It was nice walking through the door at the end of the day to a friendly face, or coming down to breakfast in the morning and chatting with My and Linh. The room was quiet even though it's on the 2nd floor and faces the street. The door to the charming balcony is double-glazed so that really keeps the noise out. The room was spotless and had everything I needed. The only thing I would change about this hotel is to make drinking water more freely available - I try not to use plastic bottles since they last between 300-1000 years in the environment. I asked every day to fill my water bottle and was happily accommodated, but not everyone would ask.
Stayed 14 nights in Aug 2019

4/10 Poor

Jonathan D

Liked: Staff & service
disappointing
staff here are excellent. Breakfast isn't bad. The location is pretty good. But the room was nothing like any of the photos and there's no way that it should have been called a "suite". It was a small room with no room to move and an extra bed. The "balcony" was also more of an unusable rooftop than a balcony. The other thing is that the Wi-Fi was terrible. It was mostly possible to use when sitting in the lobby of the hotel. I want to repeat that staff were excellent...but my disappointment with the room forces me to give a bad review.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to make our stay pleasant and they helped in every way.
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The front desk staff were terrific. So helpful. They organized some tours for us and had the answers we needed when asked, Jason was particularly knowledgeable.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, staff were wonderful, breakfast had good selection. We had a lovely quiet room away from noise of streets. Will definitely stay again.
Stayed 2 nights in Apr 2019

8/10 Good

Alp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location fantastic. Happy staying there and I might stay the same place again if I would return.
Stayed 3 nights in Feb 2019

8/10 Good

Ariel, Singapore

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

John, Toronto, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast buffet. Staff were extremely friendly and helpful. Only negative was the bed - hard as a rock.
Stayed 3 nights in Nov 2018

6/10 Okay

Jiann Her

Liked: Cleanliness
Disliked: Room comfort
Lousy wood door
The hotel door is worst part of it, in the early morning many guest keep open and close the door make noise and very bad
Stayed 1 night in Nov 2018

10/10 Excellent

Frances, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, perfect location and the breakfast was excellent.
Stayed 3 nights in Nov 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, and staff, great location.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff made our stay very welcome
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly home stay.
A great little family run business in a central location. If you don't care about all the mod cons this will tick the clean and comfy boxes.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is right in the middle of the Old Quarter, an extremely busy area of shops, pedestrians, cars and scooters. However, it was very quiet in the room with no audible street noise.
Stayed 5 nights in Sep 2018

8/10 Good

chatlie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location great sound proof.
The street in the old quarters are extremely noisy. This hotel has great sound proofing. If you don’t mind that it’s a bit old and dated, this location is excellent
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fabulous staff. Always willing to help.
I really enjoyed my stay. The staff were extremely attentive and really went out of their way to make you feel welcome. They offered tours that are free. You just needed to pay for the tour guides entry (which isn’t much). All the local food they suggested was really tasty. Both in regards to restaurants and street food.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven in central Hanoi
We stayed at this hotel for 3 nights around trips to Halong Bay and Sapa. It was perfect. Right in the centre of this frenetic fascinating city, it is a perfect location to explore from. The hotel is clean, comfortable and quiet. The staff were wonderful. Remembered our names, and helped with anything we needed. Highly recommended
Stayed 1 night in Jul 2018

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpful staff.
Amazing hotel in the middle of the old quarter. The location is perfect. Rooms spotless but the best thing about this hotel is the staff. They are so friendly & helpful. Would definitely stay here again.
Stayed 4 nights in May 2018

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really great experience at the Paradise Botiqie Hotel- the staff was knowledgeable and attentive, the rooms were quiet and clean, and the location was perfect, right around the corner from the night market and tons of restaurants/shopping/museums. Their airport transportation was timely and reasonably priced, and their parting gifts of traditional Vietnamese coffee makers were so thoughtful! I would definitely stay here again.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints. Very helpful staff. Nice rooms. Varied and tasty breakfast.

10/10 Excellent

Chris, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex and Linda at the front desk were very helpful. The hotel was right on the main street and in the main area. Tourist sites were walkable from the hotel. Felt safe in the location. Breakfast was good and the room comfortable. I would stay there again easily.
Stayed 2 nights in Apr 2018

10/10 Excellent

ian, maidstone kent england.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Lovely staff.
Had a great stay at this hotel. Alex was very welcoming. And the young lad on the door was a star.
Stayed 9 nights in Apr 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and staff

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - best staff we have encountered
The hotel is our favourite of the 4 in Hanoi we have tried. The room and facilities are good but what really makes it is the staff. They were so welcoming when we arrived, spoke outstanding english, and helped us out in a myriad of ways. Would highly recommend.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service
The Hotel was good but in the photos it looks nicer. The staff is very kind and location is great if you’re staying short time in Hanoi. We were on our honey moon and they gave us a surprise cake as a present! thank you very much! Regards
Stayed 1 night in Mar 2018

10/10 Excellent

Elaine, London, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place to Stay in Hanoi!
Paradise Boutique Hotel in Hanoi was the perfect place to begin our first trip to Southeast Asia. The staff at this hotel made everything as easy and pleasant for us as they possibly could. Even before we left home, they responded through Expedia to my question about transportation from the airport and a driver was waiting for us when we arrived. We felt very comfortable putting ourselves in all of the staff's trustworthy hands when we asked for advice or help. The hotel stored our luggage while we were gone for three days and made us feel like we were coming home when we got back. Of particular note was Alex, who was often on duty at the front desk during our stay. She interpreted for me by phone when a delivery I was expecting did not arrive. She greeted us on the street and ushered us in at the beginning of our stay, and came out to the car at the end. We felt as though we were leaving behind a friend as we pulled away. In spite of being on a busy street, all is calm when you walk through the door. Our beautiful room was very quiet and spotlessly clean. The entire building is very well maintained. We loved the breakfasts, which included both a buffet and made to order hot dishes. I highly recommend Paradise Boutique Hotel as a wonderful place to return to at the end of days spent exploring Hanoi!
Stayed 1 night in Mar 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with great staff. Great location walking distance to everything. 2min walk to walking street where you can find anything you want to eat.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Helen, London, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in the Heart of the Old Quarter
Our experience at Paradise Boutique Hotel was all that we could have hoped for. From the moment of our arrival we were made to feel comfortable. The accommodating staff went above and beyond to help us with details of our time in Hanoi, and to send us off to Cat Ba Island, storing our luggage while we were gone. The hotel is very well located on a narrow street in the old quarter. In spite of the hustle and bustle of the street life, once we entered the doors of the hotel all was very quiet and serene. It's an attractive hotel with beautifully decorated rooms. Mostly though, it was the unfailingly nice staff that made the place. I highly recommend Paradise Boutique Hotel.
Stayed 3 nights in Mar 2018
Response from Jason Phan on 12 Mar 2018
Dear Ms. Helen, Warmest greeting from Paradise Boutique Hotel. Thank you so much for your recent stay and spending time leaving us your feedback. It is delightful to know that you found our staffs to be extremely courteous and welcoming. As we are proud of being a hospitable team and always going extra miles to deliver the excellent services to our guests. We wish you all the best and always look forward to having the second chance to welcome you back in Hanoi. Your sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Right next to all of the action. Old town and all of it's busy-ness outside of the door. Easy access to markets, lake and water puppets etc. Staff courteous and helpful with advice trip booking and phone call to camera repair shop.lovely staff.
Stayed 4 nights in Feb 2018

10/10 Excellent

Jean, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with outstanding staff!
All the staff is making extra effort to exceed the expectation!
Stayed 2 nights in Feb 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ughbie, Taipei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, convenient location
Staff available, efficient and helpful on all requests. Very good breakfast.
Stayed 3 nights in Feb 2018

10/10 Excellent

johnny canuck, near Ottawa Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great boutique hotel in Old City
Great location , comfortable quiet rooms and good breakfasts to start the day. The staff are extremely helpful and can assist in solving any problems you might have.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
location is excellent. just right access to all tourism spot.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Good Location
Comfortable rooms for 4 nights stay - Very nice room, spacious bathroom - Good restaurant, good selection of food with few ala carte menu - convenient area in old quarter - Staff was courteous and very helpful - Free Internet in lobby and room - Free water What Need to improve: - hair dryer(super heat), iron(until my shirt burn) and kettle(rust) need to change to branded one... - super high water pressure, reduce a bit will be great
Stayed 4 nights in Jan 2018

10/10 Excellent

Sai Chand, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the center of hanoi
The staff were really amazing. My friend has his bday the next day of our check in and they did room decoration for him and got cake, even though none of us told the hotel, which was really amazing. They helped in getting tickets to cruise and puppet show and arranged free tour guide. And thats not all, we even got a return gift while checking out. Though the hotel is small the staff are really trying to make your stay good. Will definitely stay here again !
Stayed 3 nights in Dec 2017

8/10 Good

Feroze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Receptionist, Linda and Alex were very helpful. Very friendly. Breakfast was good.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We,a group of golfers stay from 28 Nov 2017 for 5 days.The staffs are very friendly and helpful, especial Ms Alex and Ms Linda. They even help us to special arrange an " early breakfast " before we out for golfing.Also they managed to return a wallet which we found on roadside to the owner from other hotel. We have a wonderful stay and will return on next visit.
Stayed 5 nights in Nov 2017

6/10 Okay

Chrissie, Dallas, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor customer service, great breakfast
The driver than picked us up from the airport was incredibly rude. When we walked into the hotel, staff did not welcome us. Our room was moderately comfortable but the sheets had grease stains. Breakfast was great though.
Stayed 1 night in Nov 2017

8/10 Good

LING HUA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
First Trip to Hanoi
I stayed in room 402, next to street. Very noisy from 6am to mid-night. We stayed for two nights and we requested to move to room at the back when I were back. The services are excellence. I asked for airport pick-up and it is good despite a bit pricey.
Stayed 2 nights in Nov 2017

10/10 Excellent

LING HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
The staff call you by name and they are very friendly. They do not stop trying to help you, I will stay in this hotel again in next net visit.
Stayed 3 nights in Nov 2017

10/10 Excellent

Gail, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
We loved the staff and the room was fantastic. We overlooked the street where you watch all the bustle.
Stayed 5 nights in Nov 2017

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the nicest for the price
A pleasant hotel with very attentive and friendly staff
Stayed 5 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Very accommodating and th staff go above and beyond to make sure you have everything you need
Stayed 2 nights in Nov 2017