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Reviews of Hanoi City Guest House

3 out of 5
Hanoi City Guest House
95B Hang Ga Street, Hoan Kiem District, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 75 reviews" "
Rating 8 - Good. 32 out of 75 reviews" "
Rating 6 - Okay. 15 out of 75 reviews" "
Rating 4 - Poor. 7 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Massimiliano

Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location hotel but staffs are not helpful
Great location hotel but staffs are not very helpful, they are just guest house, not a 3-star quality hotel as advertisement.
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, room comfort
The staff here will do everything they can to make your stay the best it can be. Breakfast was yummy and room was clean and comfortable.

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Alana, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay.
Room was large, clean, and comfortable. Bathroom could use an update but was alright. WiFi was very spotty on all floors. Breakfast was fair. Front desk staff was really nice.

10/10 Excellent

Shimona, Goa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and lovely rooms
Although we reached Hanoi City Hostel much earlier than the check-in time, the receptionist was very accomodating. We were given breakfast and had the option to even shower and freshen up while he got our room ready. Both the receptionists were very friendly and helpful. For the price you pay, the rooms are good and well kept. The location of the hotel is great since you're in the heart of all the action and you won't have any trouble getting back after having a couple of the famed Hanoi beers.

10/10 Excellent

David, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hostel highly recommend
We booked for three nights when we got there we were welcomed with a ice cold glass of water while waiting to check in. We were surprised when we got into the room at how big it was. Breakfast is good and all staff are very friendly. They helped us book a boat cruise and while we were on the cruise we realised we had paid a very cheap price compared to some others. We booked an extra night once back from cruise and were given a very friendly welcome back by all staff. Our room was cleaned daily with fresh towels given each day.

6/10 Okay

Lucie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Robert, Boston, Massachusetts

Liked: Staff & service
Good value for the money
Good value for the money. Centrally located and the staff is helpful.

2/10 Terrible

SangGu, seoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
omg
They gave me another hotel.. they said my room was something wrong so they arranged me to a terrible hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service, large rooms, clean
Best stay so far and the most value for money. Stayed here 3 times in the course of 10 days. Made trips to halong bay and Sapa but couldn't help but come back to this hotel because it feels like home

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, value for money, English speaking
Best hostel I've stayed in for the past one month that is around this budget.. I've been to some that are more expensive and it still doesn't best this place. Breakfast is so so, but service is top of the top.. U won't regret it! I came back 3 times ( once for a few days, booked a halong tour came back to stay, booked a sapa tour and I'm back here again). Walking dist to everywhere. Make sure u mark down ur street name and everything, it may get hard to find at night cause there are no lights in the hostel front after 12!

10/10 Excellent

Will, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the middle of the old quarter
The hotel is rated highly in TripAdvisor with good reason. The stay was very pleasant. The location is in the middle of the old quarter. The staff is friendly and trustworthy. They were a great help with booking travel around northern Vietnam. In each case, I was happy with the tour group I was placed with. It seems they work with the better ones. I'd happily stay with them again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Excellent service
The rooms are good, spacious and clean. The main reason to stay though is for the staff information. They spoke English and everyone on staff at the front desk was informative and helpful. Also good location within walking distance to many attractions and cafe Comga on the corner was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, price, and staff
Great location and got a great deal for a dou le. Room was very clean. The main woman who worked the desk was awesome and helpful and super friendly. The younger girl who worked the desk on our last day was rude and cared more about her cell phone than anything else and is the only reason I didn't give the service a 5 rating. Good thing she only worked 1 night. Good, but not great, breakfast too. I would recommend.

8/10 Good

Notferrand, Malaysia

Liked: Cleanliness, staff & service, room comfort
Excellent budget hotel
Room is clean and staffs are very helpful. Close to main attractions, just within walking distance ;)

4/10 Poor

Skip, Qld, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff great but building needs work!
Ok, so we chose this place because the location was good, price was right & reviews pretty good for budget accom. A number of accom options hence the Hostel moniker. We had "deluxe" private rooms apparently! Staff great, helpful & friendly, tried their hardest BUT the product they are working with needs a lot of work. We (6 pax) ended up staying for 5 nights mainly because we were out each day on tours etc & it was convenient, but in the end it wore us down & we couldn't wait to be out of there. Biggest problem was the dampness & persistent probs with aircons & remotes that didn't work (very unhealthy & we weren't the only ones to comment/complain). Plumbing also a major issue. Bathrooms awash, no floormats, leaking sinks and bath tubs. Linen was clean & changed daily but threadbare & one only small towel each barely adequate. Plaster & paint peeling off the walls; step into the bathroom came away each time it was touched. Breakfast very basic, but the young lads who served were fun & friendly & did their best. Has a lift which is very welcome. If you used the stairs you were competing for space with boxes, ladders & all manner of clutter, & it was always dark (I slipped & hurt myself badly). Thank heavens there wasn't a fire. Health & safety inspectors in Aus would have a field day. I think Expedia and others listing these premises need to check the accuracy of info because what you see in the pictures is NOT what you find upon arrival. We wont be back.

10/10 Excellent

Katherine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff could not have been more helpful
We had an issue with our bank cards- all of which were being declined- and the staff were incredibly patient and helpful in aiding us in contacting banks in the UK. They were also indispensable in helping us book trains and buses and taxis and boat trips at very reasonable rates. When we came back to Hanoi for the day but weren't staying with them they let us store our luggage with them for the day before we caught our final train out of Hanoi. The beds are the MOST comfortable!! And the showers good pressure and plenty of hot water. Highly recommend!

8/10 Good

Verified traveller

Liked: Staff & service
good location
Nice hotel, good location, very friendly staff. Had all the basics including good wifi & nice breakfast. Staff were very helpful.

8/10 Good

Germaine, Singapore

Friendly staffs to all enquiries!
Decent rooms, good food around the area, nice and friendly staffs to help us with the enquiries for directions and booking of our day trip! Breakfast was simple but filling.

6/10 Okay

Tara, Ireland

Liked: Staff & service
Central Hotel - Cold Room
I stayed in this hotel for 3 nights after a long international flight to arrive in Hanoi. Reception staff were friendly and gave good recommendations for food on the free map. My only issue is that my room was really cold - the sheets felt damp and it took ages to warm up in bed. This might be a good thing in summer months, but if you stay in January when it's not that warm up north, this may be something to bear in mind.

8/10 Good

Rabbit, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
Clean room, good service,helped us buy train tickets, bright room with enough light, has elevator, good location right in old town with many shops and eateries

8/10 Good

Jane, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended but...
The hotel is great, near train station, good service from staff, but we booked two rooms, they only have one room for us. Two of my friends were allocated to the nearby Camellia Hotel, which has bad toilet! Disappointed!

8/10 Good

Chiaw sang, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and incredible service
Staffs were extremely nice, and bed was very comfortable. Location wise, it is situated in the heart of the Old Quarters. Definitely great value, and would recommend anyone to stay here.

6/10 Okay

Steve, Aus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Had a Private room and heater didn't work. Shower fairly ordinary but staff very helpful

8/10 Good

sue, nz

Liked: Cleanliness, staff & service, room comfort
good value for money
I stayed here for out nights in the end. It was clean and the Staff were always helpful and nice. Very friendly bunch of people. It's always a nice touch when they also learn your name. Hanoi is a busy city so I am not sure if there's too many places in the old quarter that u can escape the noise that to me is the only downfall of this hotel. I would recommend this hotel.

8/10 Good

LucyC, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location
Right in the centre of the action Staff couldn't be more helpful Helpful with calling travel agent and airline Booked taxi to get the best price

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
All great with our stay. One room doesn't have a window but ours was awesome - thank you!

8/10 Good

Dinesh, India

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and cozy
Very good hostel. Very friendly staff. Moon and Hanna did an excellent Job and were always smiling

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Justin, Vung Tau

The room was quite simple but not so bad. The air conditioner hasn't worked under some cold weather like 10 degC and in the bathtub the hot water had stopped when filling then it was cold to use it. You can enjoy good access to the old quarter, but for me the impression about this stay was something cold, accompanied with cold weather occasionally hit onto my stay.
Stayed 1 night in Dec 2018

6/10 Okay

CHI KWAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

ややや, 埼玉県

Disliked: Property conditions & facilities, room comfort
予想以上に寒くて
11月末に宿泊しましたが、東京と同じくらいの気温で寒かったです。にも拘わらず、お湯の出が悪く（最初は熱いが、すぐにぬるくなる）、苦労しました。暑い時期なら気にならなかったのでしょうが、寒くてこの点は残念でした。 　ロケーション的には良かったと思います。
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
ある程度旅慣れている人向け
男性4名・2部屋で宿泊。事前の人数変更やチェックイン時間変更などのメッセージ連絡などにも対応してくれた。 片方の部屋はシャワーの湯やトイレの水が出なかったりした(半日後に復旧)。 アメニティは室内スリッパ・バスタオル・石鹸・シャンプー・歯ブラシ。ドライヤーは壊れていた。 周囲の騒音や居住性は値段を考えれば良い方で、観光アクセスの拠点としても問題はない。
Stayed 3 nights in Nov 2017

4/10 Poor

くるくるぴ, 日本

Disliked: Cleanliness, property conditions & facilities, room comfort
まー値段相当でした。シャワーはすぐ横がトイレでシャワーカーテンもないのでトイレが水浸し。ベッドにシーツはかけてありましたが、毛布はカバーがされないままタンスにつっこんでありました。
Stayed 3 nights in Nov 2017

8/10 Good

mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get What you pay for
Cheap hotel in Hanoi - breakfast incl
Stayed 1 night in Sep 2017

6/10 Okay

Miguel

Disliked: Property conditions & facilities, room comfort
Ok.
Hostel simples. Cumpre com a necessidade de local para dormir. Quartos sem janelas, não confortável.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff was very helpful and friendly. Money exchange currency was ok. Room was very nice. The street was little bit noisy but after 1.00am very silent. Breakfast included and it was very tasty! I stayed here 3 nights and i would recommend this hostel to all.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anja

Liked: Cleanliness, staff & service, property conditions & facilities
Einfaches, zentrales und sauberes Hotel
Es ist nicht ein Luxushotel, aber ich fühlte mich sehr wohl und sicher. Das Hotelpersonal ist sehr zuvorkommend, gibt einem gerne Tipps für das Sightseeing und ist für alle Fragen da.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a visit at this hotel but when we arrived they said our room was not available. Instead we got another room in another hotel. Lower quality, half of the stars, not that nice but it was okay for two nights. A gym was suppose to be included but when we asked after the gym they didn't wanted to show us until the next morning - not sure if it existed? Breakfast included, good location.

8/10 Good

Flavio

Liked: Staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
跟照片差異過大
衛浴設備過於老舊，使用起來都很擔心出意外，例：洗臉盆掉落等，附設衛浴用品明顯已使用過，卻無更換，棉被上有明顯髒污也沒換，門歪了也很難關好，實在感到可怕。

8/10 Good

Cedrine

Liked: Cleanliness, room comfort
Bon rapport qualité/prix
Les plus : la localisation, chambre grande et correcte, la jeune femme à l'accueil présente la journée est très gentille et arrangeante, les excursions proposées de qualité Les moins : le petit déjeuner très limité, service de lingerie trop cher, l'accueil est parfois laissé à un homme ne parlant pas un mot d'anglais ! (même le traducteur ni fait rien..), le personnel de nuit pas très agréable

8/10 Good

marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marcin, Sieradz / Polska

Liked: Cleanliness, staff & service, property conditions & facilities
Polecam . Tanio , przyjazna obsługa, dobre miejsce
Bardzo miła obsługa. Smaczne śniadanie z wyborem wietnamskie/europejskie .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한 하노이시티호스텔
호텔 사장님께서 친절히 대해 주셨습니다. 지도랑 주변에 어디를 여행하면 좋은지 등등 하노이에서 조금 더 머물고 싶을 정도로^^

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
지멋대로인호텔
첫날갓더니 방이 없다고 세컨호텔이있다면서 안내함 모텔같은 아니 한국에 더이상 이런모텔도없을거임 그런곳으로 가서 자라고함 담날9시에 오면방주겟다함 담날9시에감 방없다고함 사람들이 방안에 짐들을 뿌리고 나가서 못뺀다함 갑자기 하룽베이투어 우리 호스텔꺼이용하라고 드립만쳐댐 ㅋㅋ 셋째날 다른여행사를이용하룽베이갓다오니 짐이없어짐 지들맘대로 3번째호텔로 옴겨놓고 더 좋다 이게더좋다 왜그러냐 이드립침ㅋㅋㅋㅋ 와진심 개빡쳐서죽는줄 ㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋㅋ 베트남이란 나라자체가 지긋지긋함 국민성이고뭐고 다시다생각하게됨 평생 출장빼고 다시는 베트남 안갈예정.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Vi hamnade visserligen på ett annat hotell av samma ägare eftersom det blivit knas med rummet (inte hotellets utan en gästs fel), men spenderade ändå tillräckligt med tid på hanoi city hostel för att bedöma. Rummen var fräscha, bra wifi och ägaren ms. Moon är otroligt hjälpsam. Frukosten är rolig (man får välja en maträtt och en dryck, sen får man en banan också) och om man har tur får man ett extra bröd! Jättebra för priset man betalat