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Reviews of Rockwater Secret Cove Resort

4 out of 5
Rockwater Secret Cove Resort
5356 Ole's Cove Road, Sunshine Coast, Halfmoon Bay, BC

Reviews

7.8

Good

Rating 10 - Excellent. 144 out of 390 reviews" "
Rating 8 - Good. 133 out of 390 reviews" "
Rating 6 - Okay. 58 out of 390 reviews" "
Rating 4 - Poor. 30 out of 390 reviews" "
Rating 2 - Terrible. 25 out of 390 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

kalyani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the luxury tent for a night. The place was tidy and had everything required for our stay and surroundings were very scenic. The tent we stayed in didn't have unobstructed views like shown in the pictures which was disappointing! Ideally they should have all the tents available listed with the appropriate pictures so the customer knows which one they are actually picking since they all don't have the same views and it was ~450/night which is quite expensive. Also be aware there is a boardwalk you have to take to reach these tents, less/compact luggage that are easy to carry is the way to go!
Stayed 1 night in Apr 2024
Response from Shaez on 25 Apr 2024
Thank you for your feedback Kalyani, we are glad you enjoyed your stay. We have continued to ramp up our staff here at Rockwater to enhance the arrival experience and to help take your luggage to your accommodation so you can thoroughly take in the boardwalk experience without having to carry anything! We look forward to the opportunity to host you again, especially with our restaurant opening on May 17, 2024.

4/10 Poor

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is not well maintained. In the tent suites the floor heating is not working. The blinds were broken. There are certain parts of the tent that are broken or falling apart and they are not being taken care of. We felt that the units need to be repaired if they want to charge over $300 per night.
Stayed 1 night in Mar 2024
Response from Shaez on 25 Apr 2024
We apologize for the inconvenience caused during your stay. We pride ourselves on a detailed inspection process before our guests check in. We would be grateful for the opportunity to host you again.

8/10 Good

Lina

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Shaez on 25 Apr 2024
Thank you for your positive feedback Lina, we are glad you enjoyed your stay and look forward to being able to host you again!

8/10 Good

Sarbjit

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view, but water for bathtub was not hot, vanity lights were not working.
Stayed 1 night in Mar 2024
Response from Shaez on 25 Apr 2024
Thank you for your feedback, we apologize for the inconvenience caused during your stay and we have taken care of the issue. We would be grateful for the opportunity to host you again.

4/10 Poor

Adina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Wonderful location but we wished the amenities were updated and the onsite restaurant open. Since all other restaurants are at least 15 minutes drive away, it would have been nice to dine in some nights. When we checked the room were not clean with dusty furniture and floors still had pet hair from previous guests. But they immediately sent someone to mop and dust after we requested it. They called it a resort but it more like a rustic accommodation and the rooms prices should reflect that, especially with very limited amenities available due to on-going renovations etc.
Stayed 3 nights in Mar 2024
Response from Shaez on 25 Apr 2024
We apologize for the inconvenience caused during your stay. We pride ourselves on a detailed inspection process before our guests check in. We would be grateful for the opportunity to host you again. We are excited about our restaurant opening on May 17, 2024 and our outdoor heated swimming pool opening up at the end of April.

10/10 Excellent

Uday

Stayed 1 night in Mar 2024
Response from Shaez on 25 Apr 2024
Thank you for your positive feedback Uday, we are glad you enjoyed your stay and look forward to being able to host you again!

2/10 Terrible

Katherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay here again. There was not help with luggage, no food on site and they charged my credit card for additional charges with no communication.
Stayed 2 nights in Feb 2024
Response from Shaez on 25 Apr 2024
We apologize for the inconvenience caused during your stay. We have continued to ramp up our team to ensure that we have a seamless arrival experience for our guests. We would be grateful for the opportunity to host you again. We are excited about our restaurant opening on May 17, 2024.

8/10 Good

Frieda

Travelled with partner
Liked: Staff & service
A beautiful setting with incredible views .The tent house was well supplied and luxurious with the big jacuzzi tub . We did however need a room change as the stay in the tent house was too cold despite the gas fireplace and 2 area heaters. The staff were excellent in accommodating this and offering a room in the lodge for the 2nd night, It was disappointing that the fine dining restaurant that is advertised was closed . The resort is under new management who acknowledge the need for a lot of maintenance and updating is needed ,this was evident in every area of this beautiful resort!
Stayed 2 nights in Mar 2024
Response from Shaez on 25 Apr 2024
Thank you for your positive feedback Frieda, we are glad you enjoyed your stay. Our private jacuzzi tubs continue to provide a wonderful experience for guests. We apologize for the restaurant being closed during your visit, but we are excited to announce the opening on May 17, 2024. We look forward to hosting you again!

4/10 Poor

Linda

Disliked: Cleanliness, staff & service
The tent was not cleaned prior to our checkin - dirty laundry, cigarette ash and pops left in the tent from the previous user. The complimentary breakfast was very stale store-bought muffins.
Stayed 2 nights in Feb 2024
Response from Shaez on 25 Apr 2024
We apologize for the inconvenience caused during your stay. We pride ourselves on a detailed inspection process before our guests check in. We would be grateful for the opportunity to host you again. We are excited about our restaurant opening on May 17, 2024.

4/10 Poor

Jesse

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here pre pandemic and it was pretty special. They’re known for their luxury tents and I’d imagine they’re still the reason to go. That said we stayed in a cabin which according to Expedia is a rustic but nice log cabin with a private spa tub. Spoiler - there is no tub, instead it’s a leaking single shower that can’t really fit most adult humans. The room wasnt like the photos at all, no log cabin and the bed and seating area was completely different. 1 out of 5, it was trash. Dirty, things broken. I can’t believe this place is still rated as a 4 star hotel. Google needs to send their people back to remove two of those stars stat! Staff was nice and gave us a new room that was a bit better, but honestly wasn’t that great. Their was a spa tub that at least filled to the top, but the jets were broken and their was a slow leak. I don’t know if new owners came in or what, but I wouldn’t recommend this place unless you are staying in the tents, but even then I’m nervous to say that since the rest of the hotel is in disrepair.
Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Stayed 1 night in Jan 2024
Response from Shaez on 25 Apr 2024
Thank you for your positive feedback Kathleen, we are glad you enjoyed your stay and look forward to being able to host you again!

10/10 Excellent

Judy

Stayed 1 night in Dec 2023

10/10 Excellent

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
The honeymoon cabin is very quiet and peaceful. Perfect for some alone time.
Stayed 1 night in Oct 2023
Response from Guest Services on 24 Oct 2023
Hi Cam, Thank you for your lovely review! We all hope to see you here again in the future!

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
The staff were excellent. The views spectacular. And once my wife got the app that told her the names of the stars and planets she was looking at, she rated this trip as everything she wanted and more. However, I wasn't as impressed. First, the unit, although well positioned, had a problem with the pilot light in the heater that was to be fixed just after we checked in. It wasn't so it was one cold night. It was the next morning when someone came to turn off the fire alarm that went on due to heat from the shower that things got back on track. And the water in the shower and the sink took a while to warm up then didn't stay with us very long. But the bed was comfy cosy and the views were spectacular. As for meals, on our first night my wife had the salmon which she declared was kind of dry. My prawns and scallops were smothered in crispy onions which overwhelmed everything else. The second night we shared the steak but despite telling our server we were sharing, the meal was brought out on one plate. I said we were expecting this to be divided in the kitchen. We were told, extremely apologetically that they didn't do that. So there we were, in a supposed fine dining restaurant hacking away at a tough steak and splitting our meal onto two plates. For breakfast, the eggs didn't seem up to the free range standard I'd expected in a 5 star resort. So at the end of the day I rated this as average to good. Again, nice people and fabulous stars but not worth $800 per.
Stayed 2 nights in Sep 2023

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay , cabin was great, spotless, food in restaurant was VERY good, portions generous, overall good experience, would definitely recommend
Stayed 1 night in Sep 2023
Response from Guest Services on 11 Sept 2023
Hi Michael, We are so glad that you enjoyed your stay with us at Rockwater!! We hope to see you again soon!

10/10 Excellent

Sudipta

Stayed 2 nights in Sep 2023

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tent house was all that we were expecting. Ordered breakfast room service and it was hot & good. Plenty of wildlife to watch.
Stayed 2 nights in Aug 2023
Response from Guest Services on 11 Sept 2023
Hi Floyd, Thank you so much for your amazing review! We are so happy you enjoyed your stay with us and hope we see you again!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in the hotel. Nice clean rooms. Don’t think the value for the money is quite there.
Stayed 2 nights in Aug 2023

8/10 Good

BINGJUN

Stayed 4 nights in Aug 2023

8/10 Good

Karan

Stayed 3 nights in Aug 2023

2/10 Terrible

ALI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were excited to go to this hotel but it was way lower than our expectations. We were in multi bed suits for 4 people. It is very old hotel that it seems they forgot yo renovate it for a long time . Beds and pillows were smelly. Bugs were in room and food was over priced . Staffs were very friendly. Spa was ok but the staff works in spa , works in restaurants as well and give you feel not good the message person is now your waiter. Reception person do house cleaning. It seems they have limited staff to work all areas. Pool water was cold and it’s natural water temperature. Pool was dirty as well . It has a good view. For a night $415 and these conditions we bell we could find better hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

8/10 Good

Laura

Travelled with group
Beautiful property. Cabins run down and landscape is unkempt. Great bed and linen Living area is not comfortable. Shower/tub has no slip resistance which could be dangerous. Friendly staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unique glamping experience with spectacular views. The standard tents are further away from the water but still offer great views. There is a small fridge and wine glasses, so bring a bottle to enjoy on the patio. The resort is very, very quiet and is located about 25 mins from a good selection of restaurants in Sechelt. Lots of mosquitoes at night, so bug spray is a must.
Stayed 1 night in Jul 2023
Response from Guest Services on 27 July 2023
Hi Erin, We are so glad that you enjoyed your stay at Rockwater Resort! Thank you for your amazing review! We hope to see you here again soon!!!Guest Services

8/10 Good

Gurcharan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautiful view. Clean room. The parking was congested. Not enough. No Hot Tub, No heated Pool. No A/C in the room. No TV in the room. Very high price for the Value received. Staff is helpful. The message therapist was great.
Stayed 2 nights in Jul 2023

10/10 Excellent

Izabela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of the luxury tents, and enjoyed the most relaxing stay, with unobstructed views of the ocean and nearby islands, and a tranquil forest behind us. The scenery is absolutely breathtaking and we hope to be back one day!
Stayed 1 night in Jul 2023
Response from Guest Services on 17 July 2023
Hello Izabela, We are so glad to hear that you enjoyed your stay at our resort! Thank you for your wonderful review and we hope to see you again! Guest Services

2/10 Terrible

Jurijs

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s not the resort it used to be. Everything is in disrepair, the pool is dirty, no activity. Restaurant is working only 2.5h for dinner. We cannot make the reservation for us. Breakfast was terrible! Cold and disgusting! The front desk is staffed by people who don’t know how to serve costumers.
Stayed 1 night in Jul 2023
Response from Guest Services on 11 July 2023
Hi Jurjis, We apologize for the disappointing experience you had during your stay at our resort. We regret that the condition of our facilities, pool cleanliness, limited activities, restaurant hours and breakfast quality did not meet your expectations. We value your feedback and appreciate you bringing these matters to our attention. Much appreciated

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, Great Location! Loved our time here
Stayed 2 nights in Jul 2023
Response from Guest Services on 17 July 2023
Hi there, We are so happy that you had an amazing stay with us! We hope to see you again soon!!Guest Services

2/10 Terrible

Jurijs

Stayed 1 night in Jul 2023
Response from Guest Services on 17 July 2023
Hi Jurijs, We are sorry you did not enjoy your stay with us. we hope we have the chance to see you again and give you a better experience at our resort. Guest Services

10/10 Excellent

Forrest

Stayed 1 night in Jul 2023
Response from Guest Services on 17 July 2023
HI Forrest, Thank you so much for your review of our resort. We are so happy that you enjoyed your stay with us! We hope to see you here again in the future!Guest Services

10/10 Excellent

David

Stayed 2 nights in Jul 2023

10/10 Excellent

Anmol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the resort recently and our stay was very pleasant, I will definetely book tent next time. loved the property the view.
Stayed 1 night in Jun 2023
Response from Guest Services on 8 July 2023
HI Anmol, We are so glad that you enjoyed your stay at our resort! We hope to see you again soon!!

2/10 Terrible

Gregory, St Catharines

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great setting with beautiful cabins. Amazing views. Staff friendly however check in super slow and inexperienced.
Stayed 1 night in Jun 2023
Response from Guest Services on 17 July 2023
Hi Gregory, Thank you for your review on our resort. We are so glad that you enjoyed your stay with us! We apologize for the slow check-in. We currently have some new workers that have joined our Rockwater team that are still learning. We hope to see you again in the future and give you a more memorable experience at our resort. Guest Services

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Services on 17 July 2023
Hi Linda, We are so happy to hear that you enjoyed your stay with us!! We hope to see you again!Guest Services

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The ocean side tents are worth the money. Best stay I have had in years. So peaceful and scenic.
Stayed 1 night in Jun 2023
Response from Guest Services on 17 July 2023
Hi Andrew, Thank you for your great review! we are so glad your enjoyed your stay with us and enjoyed the tents!!! Guest Services

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Services on 17 July 2023
Thank you Sallie for your review! We are so glad that you enjoyed your stay with us! Guest Services

2/10 Terrible

larisa

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Guest Services on 17 July 2023
Hi Larisa, we are so sorry that you did not have the best experience at our resort. we hope we can change that in the future! Guest Services

8/10 Good

ho kin pat, new westminster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing environment at the waterfront house
Stayed 1 night in Jun 2023

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tents on the water have AMAZING views & staff are very friendly. Restaurant could use some updating food wasn’t anything to write home about.
Stayed 2 nights in May 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Rowena

Stayed 2 nights in May 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Size of property,...full on ocean views
Stayed 2 nights in May 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kurtis

Stayed 1 night in May 2023

10/10 Excellent

Tsang Huei

Stayed 2 nights in May 2023
Response from Guest Services on 12 May 2023
We are so glad you enjoyed your stay at Rockwater! Hope to see you here again!

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Arya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing two night stay.
Stayed 2 nights in Apr 2023
Response from Guest Services on 12 May 2023
We are so glad to hear that you enjoyed your stay with us!

8/10 Good

Myriam

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Sasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023