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Reviews of Alpine Lodge

3 out of 5
Alpine Lodge
4972-2 Oaza happo, Hakuba, Nagano

Reviews

8.2

Very good

Rating 10 - Excellent. 5 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

7.8/10

Cleanliness

9.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024

10/10 Excellent

eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shane (owner) was very accommodating and helpful, overall good guy. Everyone that works there was equally helpful and in a good mood. Awesome breakfast every morning. The lodge is a short 5 to 10 minute walk to town, and to the lifts. Would definitely stay at Alpine Lodge again.
Stayed 6 nights in Feb 2024

6/10 Okay

Claire, Brampton

Travelled with group
Liked: Staff & service
Staff was friendly and breakfast was great. Place was more of a hostel vibe with limited amenities. Washroom was small with drainage problems. Beds were comfy but rooms were cold. No hot tubs or pools on site but available in surrounding hotels. Walking distance to the main strip to eat but you need reservations for almost oll restaurants. Staff was friendly and accommodating. Overall place was dated but ok to stay in if you're planning to be outdoors for the day. fairly
Stayed 4 nights in Feb 2024
Response from Shayne on 19 Feb 2024
Thanks Claire, We discovered a PET Bottle cap in the drain. I can not imagine how it got there but I just wanted to let you know we tracked it down. Thank you for your kind words. May I ask, as one of Hakuba's least expensive properties were you expecting Hot Tubs or pools?? I would like to dispel any such expectations for other potential guests.

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service
Great property location and friendly staff. Older property that could do with a freshen up but was kept clean and tidy.
Stayed 7 nights in Jan 2024
Response from Shayne on 19 Feb 2024
Thanks Barry, That freshen up has started. Exciting times

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
As an Aussie skier abroad, this was an easy entry into skiing in Hakuba. The host is accommodating, English speaking and knowledgeable about the area. Comfortable enough place but in need of some work. Hakuba is a long way from Tokyo so keep in mind the travel times and perhaps get a car at Nagano if you want to visit multiple slopes in the valley in a short time. Give yourself an extra 3 days in your stay.
Response from Shayne on 19 Feb 2024
Thank you Paul. I agree there is never enough time. And the car suggestion is one I wholly agree with, but I recommend that you rent it from the airport rather than Nagano. Fastest, cheapest most convenient way to get here. Thanks again

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Shayne on 19 Feb 2024
Thanks Ivan

4/10 Poor

Michelle, Warwick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a hotel. It is closer to a hostel or backpackers. Owner and staff were kind and helpful. But the facilities were very much lacking. Fireplace/woodstove is not vented properly and the whole places is smoky. Bathroom was freezing as not heated and in need of repairs. No temperature control in your room so can be very hot. Overall properties needs a lot of repairs.
Stayed 5 nights in Dec 2023
Response from Shayne on 19 Feb 2024
Thank you Michelle. I generally agree with your comments and have been acting on them continuously as you know. Fortunately we are one of the least expensive options in Hakuba which reflects this.

10/10 Excellent

Coby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Lodge Met the Mark
Had a really good experience here. The owner goes above and beyond to accomodate needs and was great for knowledge of the area. Highly recommend.
Stayed 4 nights in Dec 2023
Response from Shayne on 19 Feb 2024
Thank you for your kind words Coby

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff. Good location in a fairly quiet area and at a reasonable price. Kids had a great time too. Only way the experience could have been better is if Expedia had not caused so many problems in the booking process.
Response from Shayne on 10 Jan 2023
Thanks mate. It was a really great week. Your lads were awesome. Looking forward to next time

8/10 Good

Makoto

Liked: Cleanliness, staff & service
オーナーがとても親切！
Stayed 2 nights in Apr 2024

6/10 Okay

Yui

Travelled with group
Liked: Staff & service
The staff were very nice!
Stayed 2 nights in Feb 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024