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Reviews of Oakwood Ha Long

3.5 out of 5
Oakwood Ha Long
Number 9, Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

10

Exceptional

Rating 10 - Excellent. 7 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The resort was formally Premier which is good to know, as most drivers can’t find it. It has changed hands after covid and some of the buildings need to be bought up to new code so a lot of vacancies The staff and facilities are fantastic, especially for families The food was good too
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Mr. Richard,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experiences regarding recent stay at our property.Based on the rating you have given to us, it appears that you enjoyed your overall stay, the details of which will be shared with all our Team members.I'm look forward to welcoming you to "Home" when you have reason to visit Ha Long.SincerelyRemco Christiaan Vaastra

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay here! The staff were fantastic and the villa was clean and had everything we needed. The only thing missing was warmer weather so we could enjoy the pools more but that is not the hotel’s fault that we had bad timing and came when it was cold out. We really enjoyed our stay here and would recommend it to anyone.
Stayed 4 nights in Jan 2024
Response from Pham Vu Hoang General Manager on 23 Jan 2024
Dear Ms. Jennifer,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to sharing your experiences regarding recent stay at our property.Based on the comment, I'm glad to know that you and your family had a great stay with us. I do hope to welcome you in this summer again to enjoy the sun and the pool.Once again, thank you for your gorgeous word to us and wish you a lot of health and success.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Tổng quản lý on 31 Dec 2023
Thân gửi Quý khách,Chân thành cảm ơn Quý khách đã tin tưởng và sử dụng dịch vụ tại Premier Village Halong Bay.Chúc Quý khách thật nhiều sức khỏe và thành công trong cuộc sống.Hẹn gặp lại Quý khách trong thời gian sớm nhất tại thành phố Hạ Long xinh đẹp.Trân trọng,Phạm Vũ Hoang

10/10 Excellent

Alvin

Stayed 3 nights in Nov 2023
Response from Pham Vu Hoang - General Manager on 24 Nov 2023
Dear Mr. Alvin Le,Xin chao!Warm greetings from Premier Village Halong Bay Resort.Thank you very much for having taken your time to share with us your experience regarding recent stay with us at our property.Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members.With this in mind, thank you once again for your positive feedback about Premier Village Halong Bay and the team members.We truly look forward to welcoming you back to our hotel at some point in the future.Sincerely,Pham Vu HoangGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Awesome experience
We stayed in a 4-bedroom garden view villa. It was an amazing experience. Classy and impressive villas, infrastructure, and last but not least service! We loved every moment of our stay. We also stayed, in the same trip, at another 5-star establishment in the same vicinity but we all enjoyed Premier Village much better. Highly highly recommended!
Stayed 1 night in Nov 2022
Response from Phạm Vũ Hoàng on 25 Nov 2022
Dear Valued Guest,Warm greetings from Premier Village Halong Bay.Thank you for having taken the time to share with us your experience regarding your recent stay at our property.Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. I will share your comment with our team member, they would very happy and proud of themselves.With this in mind, thank you once again for your positive feedback about Premier Village Halong Bay and the team members.We truly look forward to welcoming you back to our hotel at some point in the future.Sincerely,Pham Vu HoangGeneral Manager

10/10 Excellent

Shanshan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent ！！！
Stayed 2 nights in Oct 2023
Response from Pham Vu Hoang - General Manager on 3 Oct 2023
Dear Ms. Shanshan,Xin chao!Warm greetings from Premier Village Halong Bay.Thank you for havign taken your time to complete online survey regarding recent stay at our property.Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. With this in mind, thank you once again for your positive feedback about Premie Village Halong Bay and the team members.We truly look forward to welcoming you back to our hotel at some point in the future.Sincerely,Pham Vu HoangGeneral Manager