On the beach, white sand, snorkelling

Reviews of Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 375 out of 757 reviews" "
Rating 8 - Good. 195 out of 757 reviews" "
Rating 6 - Okay. 98 out of 757 reviews" "
Rating 4 - Poor. 46 out of 757 reviews" "
Rating 2 - Terrible. 43 out of 757 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Christina

Travelled with partner
Liked: Property conditions & facilities
After enjoying stays at two other fantastic hotels in St. Lucia during my recent trip, I opted to spend one night at the Royalton due to its proximity to the Jazz festival. However, from the moment I arrived, it was nothing short of a nightmare. Despite arriving earlier than the 3 pm check-in time, I was assured by the reception team that my room would be prepared promptly. As they gathered my details, a guest at the front desk was already complaining about the poor condition of her room, which was the first red flag. After waiting for two hours, I returned to the front desk at 3 pm only to be informed that my room still wasn't ready. Over the next three hours, the front desk repeatedly told me to wait just another 15 minutes, without providing any accurate information or clear timeline. Meanwhile, multiple other guests approached the front desk with complaints about their rooms, including one couple whose ceiling was leaking and eventually caved in, resulting in them wasting half a day waiting for another room. Due to the excessively long wait, I ended up missing the event I had paid to attend. The room itself was quite basic and had a strange clinical, clammy smell. Despite boasting about the room being stocked with drinks, the fridge only contained two small Piton beers, with no water in sight. The only redeeming qualities of the hotel were its communal amenities such as the pool, basketball court, and bars. Would I consider returning? Absolutely not! I would recommend b
Stayed 1 night in May 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

shanitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Elisha

Liked: Cleanliness, staff & service
Escalator not working
Stayed 4 nights in Apr 2024

4/10 Poor

Cherie

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and pools
Stayed 7 nights in Apr 2024

6/10 Okay

Wayne

Travelled with partner
Firstly the travel from airport is about 1.5 hours to 2hours . On the Expedia website it says 40 min . Which was the deciding factor why I chose this property so in essence it’s false advertising. The property has the potential to be awesome but it missed its mark on most of the restaurant staff and bar staff . Half of our encounters where welcoming the other half was poor . Which left us disappointed. Bar staff definitely are either over worked or underpaid because the drinks and service stunk . The food was average but the wait staff in steak house and zen made up for the other poor staff in the other restaurants . The house cleaning service was excellent and our room was cleaned with care daily . Overall great resort if you like cheap liquor and mid food . Unfortunately I expected more quality. My recommendation is to either lower your rate to justify the average service or train staff better to continue charging the upper level rate . 6 out of 10 for me
Stayed 3 nights in Apr 2024

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and big ! It had many options to choose from for dinner. The food was fantastic at all the restaurants we tried. Rooms was spacious and nice. Only this is the plugs are not what I’m use to so bring a portable charger for phones and etc. Overall the resort was beautiful and I would come back and stay again. Highly recommended.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff were extremely friendly. The two main pool areas are really nice. The Hideaway only pool is really cool. We did the Diamond Club and the pool for that one is so-s0 but it is nice and secluded. Speaking of the Diamond Club, my GF and I believe it was worth it. Our butlers were Darnell and Kaysha and they were both extremely friendly. They take care of all your reservations, anything needed in or with your room, and they even will bring you drinks/food while you are lounging by the pool or beach. The Diamond Club gives you access to the Grazie restaurant for breakfast and lunch too. We enjoyed the laid-back atmosphere and the resort never seemed overcrowded. The nightly entertainment was enjoyable every evening. The individuals selling items on the beach and selling excursions were never pushy. A simple no thanks and they were on their way. The view from our room was incredible. I would say if you can afford it, go for room 5501. I believe all rooms on 2nd floor or higher probably have an ocean view. It appeared on the ground floor rooms were swimouts, but probably sacrificed ocean view. My GF and I are not foodies so take this with a grain of salt, but we really enjoyed the food. Almost every fish we tried was really good, even in the buffet. The portion size at Calypso seemed extremely small but you can order more than one dish I believe. Zen was a fun experience which is the hibatchi grill. Drinks were decent.
Stayed 6 nights in Apr 2024

2/10 Terrible

Luke

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

DEVENDRA

Stayed 4 nights in Apr 2024

6/10 Okay

harshad

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable stay at the Royalton, St. Lucia. I stayed for five nights during April 2024. If choosing to stay at this property it is definitely worth to purchase the Diamond club option. I had Butlers, Benjamin and Marlon and they catered to our every need. They were amazing! The nightly entertainment was also good. The only drawback is that their food could be much improved it lacked flavor and they could add more cultural variety dishes to their buffet. The best specialty restaurant was the steakhouse.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2024

8/10 Good

Brittney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dining options were amazing, wish their was more night time activities .
Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic week away with family. First time in Caribbean and this was a perfect place to go. Food was fantastic and as expected for a resort of this type. Would recommend Diamon Club for the private pool area and beach though didn’t find the butlers overly attentive though we didn’t press them to do things for us repeatedly as it didn’t feel right. Would return and would highly recommend.
Stayed 7 nights in Apr 2024

10/10 Excellent

Walter Edward

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

2/10 Terrible

Hosea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a luxury experience. This is a worn property and not as advertised. For beginners, we were charged an additional 1k upon arrival for a second guest. Our toilet ran all night and maintenance never came to check it out although we asked several times. The AC had a mind of its own and it got extremely hot and stuffy at night. For the price you would think water activities would be included however they were al la carte. The stinch of sewage lingers by the steps near the food hall. The swim out pool wasn't clean when we arrived nor at all throughout our 5 day stay. We paid for early check in and the room wasn't ready for another few hours. Food was just okay. The steakhouse was the best however they couldn't get medium well right. The spa is not worth the money and is extremely over priced. Not worth the money paid. The entertainment was not reflective of what we paid for. Don't waste your money!
Stayed 4 nights in Mar 2024

6/10 Okay

Heather Mae

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property and grounds were beautiful. Staff was nice but seemed very rehearsed/ fake. The food was very average. Even the restaurants. For the price i think there are better options on the island
Stayed 4 nights in Mar 2024

8/10 Good

Donna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. From grounds keepers to our butler, kind, patient and helpful. The food is ok. There was a great mix of local food and traditional food. The entertainment was not so good. The stay is pricey but we had an amazing time with great people.
Stayed 4 nights in Mar 2024

6/10 Okay

kathleen

Liked: Cleanliness, property conditions & facilities
The staff is generally very friendly and try hard. Especially our butlers. Unfortunately they don’t seem to have management support . No ice at several bars. No limes , lemons or oranges anywhere on property for four days. Only plastic at the “ martini bar” unless you arrived early . We were all inclusive but when we tried to order up scale wines at a surcharge the wines were usually not available because management had not updated the list . Watersports closes at 3:00 pm ! And they don’t take reservations. On several days the music at the big pool abd beach was so loud and the content so rude and sexually offensive people left the beach and/or complained. So loud and rude a member of our group had to drop a zoom call they were taking in the room on the 4th floor !
Stayed 7 nights in Mar 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. It's disappointing to hear that our service fell short of your expectations.We appreciate you bringing these concerns to our attention, and rest assured, we will address them with our management team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to delivering a superior guest experience.Regards

10/10 Excellent

Syeeda, Springfield

Stayed 4 nights in Mar 2024

10/10 Excellent

JULIET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at the Diamond Club of resort awesome service We had 24 hour room service ( although u did not beed it with all the dining options) as well as access to Butler services for 12 hours a day I had team Kurtney and Reana and they where fantastic — I came to celebrate my birthday and everyone and every body here was fantastic— will definitely come again
Stayed 4 nights in Mar 2024
Response from OCM on 18 Mar 2024
Dear Juliet,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 Poor

Sara Emilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and room were very nice. Food was good and the drinks were good . Most of the staff is extremely unfriendly and most seem they want to do their jobs let alone make your visit enjoyable. Won’t be revisiting because of the unfriendly staff
Stayed 4 nights in Mar 2024
Response from OCM on 18 Mar 2024
Dear Sara Emilia ,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is flawless, rooms are perfect, beautiful beach and pools, The beach can get loud from pool activities weather it’s the pool party, foam party etc can be hard to relax A la carte dining is great so is the tepenacki & steak restaurant, Italian is atrocious and tex Mexicans much better, Hotel in general is great but if evening dining is important to you like it was us there isn’t many great options
Stayed 7 nights in Mar 2024
Response from OCM on 18 Mar 2024
Dear TimThank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 Good

Lois

Stayed 3 nights in Mar 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from OCM on 12 Mar 2024
Dear Louise,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

6/10 Okay

Kizzie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property never sent my final receipt for my stay EVEN AFTER I called and requested. My credit card was showing pending unauthorized charges.
Stayed 4 nights in Feb 2024
Response from OCM on 6 Mar 2024
Dear Kizzie,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. We understand the importance of promptly providing a final receipt and ensuring a smooth check-out process.We take your concerns seriously, and we are currently investigating the issue to identify the root cause and prevent it from happening in the future. Please be assured that unauthorized charges are not tolerated, and we are working diligently to address and rectify this situation promptly.To assist you further and resolve the pending charges on your credit card, we kindly request that you reach out to our customer service team. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.Once again, we apologize for any frustration this may have caused and appreciate your patience as we work to address and resolve these issues. We value your feedback, and it helps us improve our services for all our guests.Thank you for your understanding.Royalton St. Lucia Management Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It wax a great experience. How I had a terrible experience with the security.
Stayed 3 nights in Feb 2024
Response from OCM on 29 Feb 2024
Dear Kevin,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 Good

Dorian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views were beautiful
Stayed 4 nights in Feb 2024
Response from OCM on 4 Mar 2024
Dear Dorian,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Chareka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property to have a milestone celebration! Customer service was amazing. Thank you Daniel (F&B Director) Chef Kenneth, Sam from the avibe Team, Bartenders: Antionio, Johnny, and Jefferson, and Server Ava for making my birthday an unforgetable one! The Views were breathtaking. Food and beverage service was fantastic. We lived in the pool and ocean the whole time there. I will be returning to this property for sure!
Stayed 4 nights in Feb 2024
Response from OCM on 29 Feb 2024
Dear Chareka,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Nathaniel J

Stayed 4 nights in Feb 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely perfect. My wife and I have been to several all inclusives and this one is at the top of the list. The staff are welcoming and accomodating. The food was excellent at every restaurant. The entertainment is great! We have no complaints. We usually don't stay at the same resort more than once, but we will be back here.
Stayed 6 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear David,Thank you for making Royalton St. Lucia your resort of choice and for sharing your experience with us.We are delighted to read the highlights of your enjoyment of the holiday provided to you and will ensure your commendations are shared with everyone, especially Ike who was instrumental in this success.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we eagerly await your return.Kindest Regards,Royalton St. Lucia,Management Team.

8/10 Good

Jeffrey Allan, Dakota Dunes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and grounds. Beach was a little small (by our standards). Staff was mostly just OK. No one really wowed us. Restaurants had good food but the buffet (which we only at at once) was just OK. The ride to the resort from the airport was brutal….2 hours!
Stayed 10 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Jeffrey Allan,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have never stayed at an all-inclusive resort before, and we thought we would try this one. This all-inclusive resort was a fantastic stay for my wife and me. The rooms were clean, very comfortable and well lit (We stayed at the Diamond Club portion.) We can't say enough about the staff. They were very friendly, helpful and courteous at all times. The food at the restaurants were very nice and the bars had a good selection of house drinks. We had quite a choice of activities to choose from (the spa massages were great) and the resort offered musical entertainment for all every night in the courtyard. If you do book a package here, I would opt for the bus service from the airport to the resort. True it is $120/person - but renting a car is more expensive (you do need insurance and an international driver's license) and unless you are comfortable driving on the left side of the road, on the right side of the car, traveling 1.5 hours on hilly, pot-holed roads, with erratic, fast local drivers - take my advice - take the bus service! We would book this place again, but longer (stayed 5 nights) and we would do more activities.
Stayed 5 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Joseph,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 Terrible

Benedicta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OCM on 29 Feb 2024
Dear Benedicta,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a beautiful resort the staff were friendly and super helpful our butlers Nelson and Kurtney were great they made sure our trip was fabulous
Stayed 3 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Darryl,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 Poor

santo, wheaton

Liked: Amenities
Bad food . Rude employees
Stayed 9 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Santo,Thank you for choosing our resort and for sharing your experience with us.It is truly disheartening to learn that your recent visit was not an enjoyable one as our aim is always to provide enjoyable and memorable experiences to each of our valued guests. We assure you this is in no way the holiday we hoped for you nor is it a true reflection of our resort and brand. We extend our sincerest apology for any inconvenience or inconsistent service you might have encountered.We have taken detailed notes of all the comments and concerns you shared with us and have communicated them to our management team for further review and to identify areas where we can improve. We apologize again for any inconvenience caused.We would love to have the opportunity to make it up to you and provide you with an exceptional experience on your next visit.Thank you for choosing our resort, and we hope to have the pleasure of hosting you again soon.Kindest Regards,Royalton St. Lucia,Management Team.

4/10 Poor

Verified traveller

Liked: Room comfort
2nd chance & never again!
2nd time going in 2years and needless to say something’s will never change. Room wise the bed was comfortable but the bench in front of the bed broke the same we arrived. It was taken out of the room but never got a replacement. What’s the point of housekeeping if they don’t even change your sheets. I accidentally had some makeup which smear on the bed. Yea I slept with that stain for the next 4 nights & yes it was very much visible. Food was mid. Local food tastes way better outside of the hotel. On night we went to the steak house and the server brings the food and asks us to taste it in front of him. I was so thrown off but anyways I took a bite and that meat was tough AF. If you want to eat real steak go to (Big Chef Steakhouse) they never disappoint as that’s where I went the following day after that horrible meat we were served. Only place with decent food was the Hibachi which you have to make a reservation for and the Buffet had a good selection however I saw a guest sneezing near the bread and decides to pick up the knife to cut her bread NO ONE decided to replace that filthy knife and I saw 2other guests touch it. On our last day I got breakfast and my fiancé had a long piece of hair on his sausage. FYI - my hair is should length this hair was atleast waist length. I told the front desk but they are going to do anything about it. Needless to say, I am not staying in this establishment again the island has better hotels.
Stayed 4 nights in Jan 2024
Response from OCM on 20 Feb 2024
Dear Guest,Thank you for taking the time to share your detailed feedback with us. We sincerely appreciate your insights, and I want to extend my apologies for the challenges you faced during your stay.We understand the importance of maintaining a high standard, and I want to assure you that your feedback will be shared with our team for immediate attention and improvement. We are committed to addressing these issues to enhance the overall guest experience.We truly value your honesty, and it's through feedback like yours that we can identify areas for growth. Your satisfaction is our priority. and I'm sorry that we fell short of your expectations. We hope you give us another chance in the future to provide a better and more enjoyable experience. Thank you again for your feedback.Warmest Regards,Royalton St. Lucia,Management Team.

6/10 Okay

Negar

Liked: Staff & service
Overall it’s three star at best; dated facility and very very very dated entertainment. It’s like this place is stuck in a 1989 time capsule. Only saving grace is the water and beach and the hotel has nothing to do with it other than the fact that it’s on this piece of land For these prices, it’s just very subpar
Stayed 7 nights in Dec 2023
Response from OCM on 11 Feb 2024
Dear Negar,Thank you for sharing your thoughts on your recent stay. We apologize for falling short of your expectations and appreciate your feedback.We acknowledge your concerns about the dated facility and entertainment. Rest assured, we are committed to making updates to enhance our guests' experience.While we cannot claim credit for the natural beauty, we value your feedback and will work to complement it with improved amenities and entertainment options.Your comments are invaluable, and we hope you'll give us another chance to showcase our improvements in the future.Thank you for choosing us, and we look forward to the opportunity to exceed your expectations.Best regards,Management TeamRoyalton St. Lucia

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The resort upgraded our room when we arrived to a beautiful top floor suite with a large hottub, two balconies and two bathrooms. Its was incredible. The food was also fantastic and all the staff were great. Royalton will be a go to for us when booking in the future.
Stayed 4 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Monika,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Monika,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many dining options right on the resort. The beach was wonderful, and the main pool was great. The different activities and entertainment throughout each day were fun. The best part was dining at Zen and the chef making it a fun dining experience. The food at all the restaurants was delicious.
Stayed 5 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Andrew,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was so amazing! Staff was excellent, namely every room service call was answered accordingly. Amazing honeymoon experience. The beach access was awesome. Pools were clean. Many things to do around the resort from fitness classes to beach dinner.
Stayed 5 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Harvey,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 Terrible

Jamila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful! Worst accommodations-the staff,food, drinks and location were horrible.Prepare yourself for a 2hr rollercoaster ride from the airport which you have to find your own transportation for and pay 150.00 minimum to arrive to this horrible hotel.You will have motion sickness throughout the whole ride to the hotel and once you arrive you receive an annoyed and fake welcome.You are exhausted, sick and tired when you arrive so prepare yourself for the disgusting smell of MOLD & MILDEW when you open your door to your room.The disgusting MOLD smell smacks you in the face and is embedded in the sheets, bedding,pillows and sofa.Since you are already sick from the ride now you are sick from the MOLD smell but, you are starving so let’s order room service-get ready to wait for at least an hour and than receive cold and bland tasting food.Between the smell, bad food maybe we can take a dip in our swim up pool-water was freezing bc there was no sun on our side of the pool and there was no pool heater either-no one used their pool.We paid extra for this and the water level was so low the whole time so the filter made noise all night long and was never used,plus with all the cracked tiles I didn’t want to cut my toes-it was a waste of money! Due to the MOLD smell, we complained the whole time bc I made it a point to tell every employee and manager about it and all they did was cover it up with an air freshener spray twice.We were their for 7 long days! Horrible,disgusting and terrible -
Stayed 7 nights in Dec 2023
Response from OCM on 7 Feb 2024
Dear Jamila,We sincerely apologize for the numerous challenges you faced during your stay with us. It is disheartening to hear that your experience fell far short of our standards, and we appreciate you bringing these issues to our attention.We deeply regret the inconvenience caused by the transportation and the condition of your room. The long ride and moldy odor are not reflective of the experience we aim to provide. Your feedback regarding the room cleanliness and maintenance has been shared with our housekeeping and maintenance teams for immediate attention.We also apologize for the delays and quality issues with room service. This is not the level of service we aspire to offer, and your experience will be thoroughly reviewed to prevent similar occurrences in the future.The concerns raised about the swim-up pool are alarming, and we will investigate this matter urgently. Your feedback regarding the pool conditions, including the water temperature and cleanliness, will be addressed to ensure a more enjoyable experience for our guests.We understand the importance of communication, and we are disheartened to hear that your complaints were not effectively addressed during your stay. We will review our processes to ensure that guest concerns are promptly and appropriately handled.Please be assured that your feedback is taken seriously, and we are committed to making the necessary improvements. We would appreciate the opportunity to discuss your experience further. If you could provide additional details, including your reservation information, it would assist us in investigating these issues thoroughly.Once again, we apologize for the inconveniences you faced, and we hope to have the chance to regain your trust in the future.Kind regards,Royalton St. LuciaManagement Team.

8/10 Good

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at the St.Lucia Royalton. The staff was great the service was great and the facility was neat. My only complaint is my booking for the hibachi restaurant (I was late so it was my fault) I felt they could have tried to accommodate me with that. But all in all great entertainment and close to everything. Taxi prices are expensive try and ask a local by the beach for rides if you’re trying to save money.
Response from OCM on 17 Jan 2024
Dear Ashley,Thank you for making Royalton St. Lucia your home away from home and for taking the time to share your experience with us. We are delighted to learn that your holiday experience was thoroughly enjoyed.It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards,Royalton St. Lucia, Management Team.

8/10 Good

Zuzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dea Zuzanna,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming. Food was great. Beach was nice.
Stayed 6 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dear Jessica, Thank you immensely for sharing such a glowing review! We're thrilled to hear that you had the best experience at our hotel. Your kind words about our helpful and friendly staff, amazing food, and stunning beach mean the world to us.We're delighted to have exceeded your expectations, and your recommendation is the highest compliment we could receive. We look forward to the pleasure of welcoming you back for another exceptional stay!Warmest Regards,Royalton St. Lucia,Management Team.

6/10 Okay

Isaac Dewater

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dear Isaac Dewater ,Thank you for making Royalton St. Lucia your resort of choice and for sharing your experience with us.It is disheartening to learn that some aspects of your experience did not meet your expectations. We genuinely hope to have the opportunity to welcome you back, providing you with the exceptional experience you deserve.Warm Regards,Royalton St. Lucia,Management Team.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 out of 10 - good value
Pretty good all round ... and a hundred times better than Coconut Bay - we transferred to The Royalton after only one night! Rooms are great, food not bad (as you'd expect for an all-inclusive venue and service very good. Pools, beach, gym etc all very good. Lots of very good restaurants nearby if you fancy a change. I'd rate this place 8 out of 10 all round.
Stayed 7 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dear David,Thank you for making Royalton St. Lucia your home away from home and for sharing your experience with us.Your highlights of our palatable cuisine and the overall holiday provided are greatly appreciated and we will ensure your high praises are shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we eagerly await your return.Kindest Regards,Royalton St. Lucia,Management Team.

8/10 Good

Franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great with grey areas.
Great stay overall as St Lucia is a wonderful place. The hotel facilities are super and the all inclusive has worked well. However there are some improvements needed. Our suite was not fully ready at our arrival. It smelled mouldy, and this was apparently an unusual problem. The sushi restaurant was inferior to supermarkets sushi. Otherwise, we had a wonderful tour of the island, the buffet was super with chefs preparing on order.
Stayed 7 nights in Dec 2023
Response from OCM on 9 Jan 2024
Dear Franco,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.