Everything from check-in onwards was excellent. All the staff were friendly, welcoming, cheerful and helpful. The buffet breakfast included in the price was tremendous, with a wide range of hot and cold options, and something different every day of our six night stay. The room was very comfortable with a nice bed, well-equipped bathroom, small fridge and coffee machine (but no kettle for tea), a balcony from which you could see the Old Town and the sea, and most importantly, adjustable air-conditioning. We spent a fair bit of time by and in the lovely swimming pool. Towels were provided for the pool and on request, for the beach. The location of the hotel was very convenient - just a 10 minute walk from the old harbour and Chania Old Town, and 15 mins from Neo Chora beach. Good value for money and highly recommended.