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Reviews of Deep Blue Hotel & Hot Springs

4.5 out of 5
Deep Blue Hotel & Hot Springs
Worm Bay Road, Warrnambool, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Guoneng

Liked: Cleanliness, staff & service, property conditions & facilities
Unit had a good view and comfortable bed and also cleaning too.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Duty Manager on 18 Apr 2024
Thank you John for staying with us. We are delighted to know that you had an enjoyable experience. Have a good day ahead!

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Needs refurbishment Carpet worn Furniture outdated
Stayed 1 night in Apr 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Duty Manager on 18 Apr 2024
Hi Jayne. We thank you for choosing to stay with us. Hope to welcome you again in the near future.

4/10 Poor

Kellie

I got waken up in the middle of the night by very lound party music and dog barking.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark, Mawson Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, especially because of the hot springs and bath on site. The staff was lovely and the room very clean.
Stayed 1 night in Apr 2024
Response from Duty Manager on 18 Apr 2024
Hi Mark. It was our pleasure to host you. We thank you for choosing to stay with us and looking forward to welcoming you again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The connection to the spa couldn’t be better! It’s a wonderful facility and worth the cost, especially the evening sessions when it goes from day to night….magical place. The hotel and our room were great. Nice to have a free laundry after being on the road for a while.
Stayed 1 night in Apr 2024
Response from Duty Manager on 18 Apr 2024
Hi John. We are glad that you had a memorable stay experience in our property. Looking forward to welcoming you back in the near future.

2/10 Terrible

Les and Tina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Disappointing. Place very tired. Room small, bathroom bifold door between bathroom and bedroom dreadful. Bed uncomfortable, cold showers due to hot water not working. Food in restaurant awful, couldn't eat the Caesar salad but they still charged us full amount. Luckily there were great eating places on beach. Location great for a break, just wouldn't recommend this hotel. We went on reviews and website pictures, very deceptive. price.
Stayed 2 nights in Mar 2024
Response from Duty Manager on 17 Apr 2024
Hi Les and Tina. Thank you for sparing your time in sharing your feedback. This is not the standard we are aiming for, hence, your review will be looked into. Nonetheless, we appreciate you staying with us.

10/10 Excellent

LAKSHMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience at the hot springs ..lots of walk around
Stayed 1 night in Mar 2024
Response from Duty Manager on 17 Apr 2024
We are happy to know that you enjoyed your stay with us, Lakshmi. Have a good day ahead!

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and our room was terrific. We used the hot springs and were a tad disappointed to have to pay for use of robes and a locker fob. We think this should be free to hotel guests.
Stayed 1 night in Mar 2024
Response from Duty Manager on 17 Apr 2024
Good day, Graham! We appreciate you taking the time to share your feedback. Thank you for staying with us and we hope to welcome you again in the future.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, great staff, facilities are fantastic
Stayed 2 nights in Mar 2024
Response from Deep Blue Hotel & Hot Springs on 18 Mar 2024
Hi Katie. Thank you for your feedback. This is to be shared to the rest of the team. We are happy to know that you had a lovely stay with us.

8/10 Good

Suzannah, ANNA BAY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Duty Manager on 16 Mar 2024
Good day, Suzannah! Thank you for this review and for choosing to stay with us.

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Duty Manager on 18 Apr 2024
Thank you Katherine for staying with us. It was our pleasure to be of service to you.

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager on 16 Mar 2024
Good day, Maddison! We are delighted to know that you had a great experience staying in our property. We hope to welcome you again.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very average facility for what they charge per night Needs renovation ( definitely a carpet change) Rusty balconies Rusty unstable rail going into the pool There is no spa or sauna . Staff were great Day spa was also fantastic Close to the water The place looks nice in photos Overall I don’t think I would stay there again Not a good value for money
Stayed 1 night in Mar 2024
Response from Duty Manager on 16 Mar 2024
Hi Anna. We appreciate you taking time to put up this review. Rest assured that your feedback will be looked into. Have a good day ahead.

8/10 Good

Ian

Stayed 1 night in Mar 2024
Response from Duty Manager on 17 Apr 2024
Thank you for staying with us Ian. We hope to welcome you again in the near future!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd stay in 2 months we just love the hotel and the facilities it offers. Have refereed to numerous friends.😘
Stayed 1 night in Feb 2024
Response from Deep Blue Hotel & Hot Springs on 6 Mar 2024
Hi Tina. We are delighted to know that you had a lovely stay with us. Thank you for the recommendations and we look forward to welcoming you again.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night in this property but would have loved to spend more time. It was clean and had a wonderful kitchen, quiet comfy bedroom and laundry. The veiw off the front was ocean front and just amazing. Staff was so helpful, coming up to give me information to use the cooling system. We would highly recommend this hotel.
Response from Duty Manager on 24 Feb 2024
Good day Joyce. We are delighted to know that you had an amazing stay with us. We hope to welcome you back here!

4/10 Poor

TREVOR

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool heater has not been functioning since December, but you are not told this when booking. The bed matresses are lumpy and uncomfotable. Noise between walls and ceilings is way too much. Worlds most expensive cocktails !!!
Stayed 2 nights in Feb 2024
Response from Duty Manager on 24 Feb 2024
Hi Trevor. Thank you for taking time to put up this review. We value your feedback and we will look into it. Have a good day ahead!

10/10 Excellent

Peng Soon

Liked: Cleanliness, staff & service, property conditions & facilities
RC accommodated my early check in request which was really helpful. My first visit of this hotel and it was over 10 years ago, and I’m still very fond of it.
Stayed 1 night in Feb 2024
Response from Duty Manager on 24 Feb 2024
Thank you Peng Soon for this review. I will shar this with RC. Have a good day ahead!

8/10 Good

Shauna

Liked: Staff & service, amenities, property conditions & facilities
Convenient for what I needed this break
Stayed 2 nights in Feb 2024
Response from Duty Manager on 17 Feb 2024
We are delighted to know that you had a wonderful time staying in our property. Looking forward to welcoming you again.

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I both loved staying here and we really enjoyed the hot springs, we felt very relaxed and it was just what we both needed. We will certainly be back.
Stayed 1 night in Feb 2024
Response from Duty Manager on 17 Feb 2024
Good day, Kylie! Thank you for staying with us. Happy to know that you had an amazing time during your stay in our property. Have a lovely day ahead!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Feb 2024
Response from Duty Manager on 17 Feb 2024
Good day, Kim! Thank you for staying with us. We appreciate the effort in putting up this review. See us again soon!

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting the Hot Springs. Great staff and service received.
Stayed 1 night in Jan 2024
Response from Duty Manager on 17 Feb 2024
Hi Angelo! We are delighted to know that you had an amazing stay with us. Rest assured that your review will be shared with the rest of the team. Thank you!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice and the view was amazing.
Stayed 1 night in Feb 2024
Response from Duty Manager on 17 Feb 2024
Good day, Linda! We are happy to know that you had a wonderful stay experience. Thank you!

6/10 Okay

Roger

Travelled with partner
Disliked: Staff & service
The reception staff were terrible. I found them not welcoming at all and difficult to understand. One lady with red colouring in her hair was very good but the others…forget it! I’d rather have an automated ‘robot’ check me in than either of those two guys. I don’t understand why or how they can get away with being in the ‘hospitality’ business. Otherwise, the room was okay, felt a bit crowded in the corridors but the room was well designed and had sufficient space. If you have a vehicle that is bigger than a matchbox then forget about parking in the undercover section as it is impossible to turn around and park properly. I wasn’t the only one with this issue either. I ended up parking at the Lady Bay.
Stayed 1 night in Jan 2024
Response from Duty Manager on 17 Feb 2024
Hi Roger. We regret that you had to experience that. Rest assured that this is not the level of service we are aiming for. Your feedback is important us, hence we thank you for bringing it up to us.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on 1 Feb 2024
Thank you Kerry for staying with us. We hope to welcome you back here.

6/10 Okay

Cecilia

Liked: Cleanliness, staff & service
The staff were nice and cooperative. The amenities were fine, but to pay an extra $20 for a breakfast which would be complimentary at other hotels was not worth the money. There was nothing special or different about it. The impression I got when I saw the hot springs with caves and tunnels in brochure and on the website, I thought I would be wading through the tunnels and exploring caves, but I was sitting and soaking in multiple pools that, frankly, weren't that different from each other than temperatures.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Cecilia. Thank you for the honest feedback. Not too sure about complimentary breakfast at other hotels. It may be packaged with the rates that you are paying for. On the other hand, we believe that the Hot Springs is reasonably priced for what you get. Sitting and soaking in the hot pools is the definitive meaning of relaxation.

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Have a wonderful day Claudine!

6/10 Okay

Domenico

Travelled with partner
Disliked: Property conditions & facilities
Over priced, no pool, shower head was cheap, and the hot water took a long time. The revolving door was hard to turn. One of the lifts was out of action. Partial view of the ocean was so small, that you wouldn’t consider a partial view.
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Domenico. We appreciate sending your honest feedback. We are in the midst of rectifying these issues. While some of the factors are out of our control, we exert our best effort to offer guests alternative to address the issue.

6/10 Okay

tracy

Liked: Cleanliness, room comfort
Hi very friendly and informative reception staff . Spa good . Proximity to beach great . Not happy about fire doors to staircase left open ! Even if it was because the lift had broke ! The lack of room service and bar after 8 pm was disappointing!
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Tracy. I will share this review with the reception team. They are more than willing to render services to our valued guests like you. Hope you have a good day ahead!

6/10 Okay

Brett

Stayed 2 nights in Jan 2024
Response from Duty Manager on 27 Jan 2024
Thanks Brett for the review! Have a good day ahead!

6/10 Okay

Sefija

Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Thanks Sefija for the effort in putting this review up.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our room were amazing. The staff were extremely helpful and even offered to call for reservations for supper.
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Kristin. The team is thrilled to know that you appreciate the services rendered. We aim to do even better. Thank you!

6/10 Okay

Andrew, Fort Lauderdale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overpriced
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Andrew. Have a good day ahead!

10/10 Excellent

Paul, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We were upgraded to a two-bedroom suite which was greatly appreciated! The suite had in-room laundry (washer and dryer) so we were able to conveniently get some laundry done - we are travelling for several weeks, so this was a blessing! Breakfast and dinner at the restaurant were good. Parking in the above ground garage connected to the hotel made bringing luggage in very easy.
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
We are delighted to know that you had a wonderful experience with us, Paul! Hope to see you back here!

8/10 Good

Ellie

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Duty Manager on 27 Jan 2024
Thank you Ellie for the review!

10/10 Excellent

Emma

Stayed 3 nights in Jan 2024
Response from Duty Manager on 17 Feb 2024
We thank you Emma for giving us high rating. We are glad to have served you. Have a good day ahead!

10/10 Excellent

Ned

Really good stay
Stayed 2 nights in Jan 2024
Response from Duty Manager on 10 Jan 2024
We are happy to know that you enjoyed the stay with us, Ned! Hope to see you again here at The Deep Blue Hotel and Hot Springs.

8/10 Good

MEI TSZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Thank you for taking time to do this review.

6/10 Okay

Malvina

Liked: Staff & service
Disliked: Property conditions & facilities
Jodie and the girls at breakfast were amazing. Do not recommend buffet breakfast as its very basic and limited. The staff at check-in were ok. Disappointed to know that pool had heating issues thus unavailable until late Jan. No note of that at the time of booking even when we called to book the place. Overated and expensive. Old thus needs a good reno!
Stayed 2 nights in Jan 2024
Response from Duty Manager on 27 Jan 2024
Good day, Malvina! Appreciate your effort in putting up this review. We will share the good news to Jodie and the team. Rest assured that we are working on these areas to improve guest satisfaction. We hope to welcome you back if given the opportunity.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely overall and great corner views. However on this website the superior spa room is described as ‘separate bedroom’ however it is essentially just an open plan room. We booked for three guests and wanted the separate space so this was disappointing and found the room description misleading.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Claire. Thank you for taking time to send us your feedback. Allow us to look into this and review the information on the website. Hope you have a good day ahead.

10/10 Excellent

Francois

Stayed 1 night in Jan 2024
Response from Duty Manager on 10 Jan 2024
Thank you Francois for staying with us.

8/10 Good

Karina

Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Thank you Karina for the review.

6/10 Okay

Tatiana, Lilydale

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Noisy, only one lift was working, not enough parking. Staff in reception when we checked in were nice and helpful. We had “housekeeping” do the room but they didn’t vacuum and the carpet was not clean. There was a leak in the bathroom. Staff when we checked out not good, we informed them that we had brought our own minibar drinks for our stay and 2 drinks disappeared after getting our room serviced, quite disappointing. Lucky we did not leave any valuables in the room. It’s not about the value but the fact that whoever took them thought we wouldn’t notice and the fact that we now know this happened so we won’t stay there again.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Tatiana. Sorry to hear that your expectations were not met during your stay. Appreciate that you provided us honest feedback. Rest assured that these will be looked into for us to improve. Have a good day ahead.

6/10 Okay

Disna

Travelled with family, Travelled with family and small children
Liked: Staff & service
The property needs some updating. The rooms are small. The bathroom was clean and kept in good condition. Breakfast buffet had limited items but was fine. The staff at breakfast serving were very helpful and accommodating to our needs. The pool was not able use due to heating broken down for few weeks which was not mentioned to us before booking our accommodation therefore was disappointing.
Stayed 1 night in Jan 2024
Response from Duty Manager on 27 Jan 2024
Hi Disna. Appreciate your time in putting up this review. The team is happy to know that they were of great service to you. Have a good day ahead!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Duty Manager on 27 Jan 2024
Thank you Elizabeth for putting up this review. Have a good day ahead!

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
We cannot put it into one sentence but there was something special about this place. It gave us a profound sense of wellbeing and was honestly the best sleep we have ever had and it wasn’t the bed or the pillow or anything we can describe. Just an overall good feeling.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 27 Jan 2024
Good morning Liza! We are happy to know that you had an amazing stay here at The Deep Blue Hotel and Hot Springs. Hope to welcome you back.

8/10 Good

Stephane, Ho Chi Minh City

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Duty Manager on 10 Jan 2024
Thank you Stephane for stayin at The Deep Blue Hotel and Hot Springs!

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean, service was great. I was very pleased that I could make a last minute booking for the thermal springs even though they were booked out online. Only letdown was the indoor swimming pool was cold as the heating component was broken.
Stayed 1 night in Dec 2023
Response from Duty Manager on 10 Jan 2024
Good day, Claire! We try our best to cater to the needs of our guests to ensure they leave our property delighted. Thank you for staying with us!