"When I arrived the room key cards were malfunctioning. The host went above and beyond to make my check in and stay 5 stars with positivity and excellent communication. I was 30+ hours without sleep and in no mood, but the reception I received made this stay for me. You can't control when technology will fail you, but you can control how you handle it and this was handled with a standard of care I have not received in 5 star resorts. Thank you very much."
"Excellent hotel. Helpful people in the reception that helped me get a room with a view. I have no complaints and lived it’s vicinity to the most beautiful canal in gorgeous Gent!"
"Our room was lovely if not a little noisy from the public outside as our room was located at the front. The noisy however did strip around midnight. The amenities at the hotel were great and the staff were very helpful, attentive and always smiling. It was our anniversary and they organised a balloon, bottle of sparkling wine and a Belgium waffle in our room on arrival. The honestly bar was a relaxing space. We would definitely visit again"
"Hotel is beautiful and very clean with a calming scent. Staff is very friendly and helpful. Wellbeing centre is nice. The bed is super comfy. Absolutely a right choice to stay. "
"Great location. Exactly where you want to be when visiting for a short trip. The room was great. The onsite parking was also great but be aware that you drive through a pedestrian zone to get there, we panicked a bit."