Hallway
Check availability

Reviews of Hotel Suisse Genova

2 out of 5
Hotel Suisse Genova
Via XX Settembre 21 nero/6, Genoa, GE

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 85 reviews" "
Rating 8 - Good. 29 out of 85 reviews" "
Rating 6 - Okay. 13 out of 85 reviews" "
Rating 4 - Poor. 9 out of 85 reviews" "
Rating 2 - Terrible. 9 out of 85 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
My staff had to change hotel.
Stayed 3 nights in Oct 2023

6/10 Okay

Andrew

Liked: Staff & service
This hotel is in a very convenient location. I was not driving. The staff were very friendly. However, it is a budget hotel and one cannot expect 5 star.facilities.
Stayed 4 nights in Oct 2023

8/10 Good

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay with very friendly staff. Unfortunately our room was not air conditioned. The temperature at night was 29° which was very hot to sleep in. Staff provided us with a portable cooling fan but that only brought the temperature down to 27° Other rooms next to ours had fully functioning units and much lower temperatures. I asked to borrow one of their units since the rooms were not occupied between check out and check in times (~4 hours during the day) but that seemd to be too much to ask...
Stayed 2 nights in Aug 2023
Response from Hotel Suisse on 22 Aug 2023
Buon pomeriggio,ci dispiace per il disagio,non vi potevamo dare uno di un altra camera dal momento che sarebbero arrivati i clienti di quella stanza,purtroppo era nuovo quello che avevate nella vostra camera e putrppo quello sostitutivo deve ancora arrivare.Cordiali saluti Hotel Suisse

10/10 Excellent

Jacqueline

Travelled with partner
Good atmosphere, friendly staff, water in Lobby. Quaint & located on major shopping street. I would return, but beware for larger people who might feel cramped in bath/toilette, and stairs to the Hotel.
Stayed 1 night in Jun 2023

2/10 Terrible

steven

Stayed 1 night in Jun 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the rooms were beautiful.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Genoa trip
Ok for the budget traveler.
Stayed 2 nights in Nov 2019
Response from Owner on 28 Nov 2019
Dear Guest, Thank you so much for your review and good rating. Regards

4/10 Poor

MICHALIS

Liked: Cleanliness
Disliked: Staff & service, room comfort
One to avoid
We stayed at this hotel for four nights, as a base for exploring Genoa and the Cinque Terre. On the plus side, the location was convenient, within walking distance from both the city centre and the train station. The room was spacious enough but the shower was extremely small, barely enough for a normal-sized person. The most annoying aspect was the existence of too many confusing rules regarding check-in, check-out, room keys etc, all arising from the fact that there is no night lobby service. What's worse, these rules were often communicated to us in a bossy and rude manner from some of the staff. The management should understand that people coming to the hotel for holidays do not like to be bossed-around and want their stay to be simple and relaxing. Overall, it was not a pleasant experience.
Stayed 3 nights in May 2019
Response from Daniela on 4 July 2019
Dear Guest, as indicated in each web space, our hotel does not offer night service. We are 2-stars hotel and therefore we have no obligation law to provide this service. It would be impossible for us to pay a night porter with the prices we offer. We regret not having been the ideal choice for your vacation. Kind Regards

6/10 Okay

maria

Liked: Cleanliness
Very convinient location close to train station and city center. Although there is no breakfast available at hotel there are many coffee shops near by. Room was big and comfortable for 4 but bathroom too small and noisy . Overall very good price and very convinient to use Genova for day trips to surrounding area.
Stayed 3 nights in May 2019
Response from Daniela on 4 July 2019
Dear Maria, our license allows us to serve only wrapped products for breakfast. We don't like this solution and for this reason we prefer not to serve the reakfast. If we could, we serve only fresh products for breakfast but we can't do it. Thanks for choosing us. Kind Regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
The Hotel was perfectly clean and comfortable. Will definitely return. It is of course in an old building (as you would expect since about 99% of the buildings in genova are old buildings). That is what makes Genova so interesting.! Staff was so accommodating and nice. Internet worked great. Everything was perfect. It is not even worth mentioning as these kinds of Hotels simply have small bathrooms - but just so that nobody can say that I was not honest. . . the bathroom is small - the shower is very small - and none of that matters. It is all perfectly adequate.
Stayed 3 nights in May 2019
Response from daniela on 20 May 2019
Dear Brian thanks thanks thanks you are reallly lovely and we really hope to see you soon. With our best regards , Daniela and all the staff Hotel Suisse

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had got the biggest room, loved it very much! Location is amazing, just what you need in a busy town, close to shops, sightseeing's, market! will definitely recommend thi9s apartments and location to my friends! Thanks to Daniela who took great care of us, explaining everything, guiding us where to go and what to see. Many thanks for your hospitality!
Stayed 2 nights in Mar 2019
Response from Owner on 3 Apr 2019
Dear Guest, it has been a pleasure have you as our guest. I am so happy for your positive experience and thank you too. It has been amazing for me meet you. Regards

10/10 Excellent

Greg, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m doing this review for the staff, they were fantastic. A great knowledge of the local area and willing to help out in anyway possible. Explaining where to eat to finding a historical building. Even when checking out they made sure to look after our belongings and wanted us to have a safe onward journey. The rooms were okay, perfect for a night or two if you’re looking for somewhere cheap. 9/10 lovely little place with excellent staff!
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overnight stop at Genova on Road trip to Italy
The checkin was quick and staff were super friendly. However, the heating was non-existent!! It was so cold; they said the heating would automatically switch on as it was set on a timer. It was very low heat so they gave us a space heater which we were asked to return as others needed it and there was only one! We hardly slept due to the cold and the uncomfortable beds and pillows. The private bathroom was built into a closet in the room and felt so fragile. Shower was tiny! STAY away.
Stayed 1 night in Dec 2017
Response from Hotel Suisse Staff on 12 Jan 2018
Dear Guest, we can't consider true your review. We have central heating for temperature in order international law. The space heater didn't need for other guests but it was not possible leave it in your room for safety reason. We have explained the safety reason but you didn't accept it. So now it's not a good behaviour leave a bad review; you can destroy all our hard work. Regards

8/10 Good

Hugo

Stayed 1 night in Oct 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service
Wir waren nur kurz da total zu frieden
Stayed 1 night in Oct 2023

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé au cœur du centre ville près des lignes de bus et du métro, propre, accueil chaleureux
Stayed 2 nights in Sep 2023

8/10 Good

Antonio

Disliked: Property conditions & facilities
Struttura in posizione comoda e accessibile; stanza spaziosa. Da migliorare bagni (sanitrit da eliminare) e pulizia
Stayed 1 night in Sep 2023

6/10 Okay

CHI

Business traveller
Das Zimmer ist zwar klimatisiert, aber die Leitung nach draußen ist nur temporärisch. Zimmer riecht zu fest nach Duft. Die Lage ist gut man ist schnell in die Stadt
Stayed 1 night in Sep 2023

4/10 Poor

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Per 1 notte può andare bene
Stayed 1 night in Sep 2023

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt in der Einkaufsstraße gelegen, sehr guter Ausgangspunkt. Parkmöglichkeiten in der Nähe, entweder auf einem Parkplatz oder in einer Seitenstraße. Haus und Zimmer etwas älter, aber es ist alles vorhanden, auch eine Klimaanlage. Nahe am Hafen. Für uns prima, denn wir mussten morgens zur Fähre. Dame vor Ort sehr nett und hilfsbereit.
Stayed 1 night in Aug 2023

6/10 Okay

Romain

Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Ottima
Stayed 1 night in Jul 2023

8/10 Good

Bettina

Stayed 1 night in Jul 2023

2/10 Terrible

Salim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Établissement des Misérables.
Un séjour catastrophique, rien'avoir avec les photos et la description sur le site. Je le déconseille fortement.
Stayed 1 night in Jul 2023

4/10 Poor

AUDREY

Stayed 1 night in Jul 2023

6/10 Okay

Emelie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2023

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Personale molto gentile. L albergo tutto bene e la pulizia doc
Stayed 1 night in Jul 2023

2/10 Terrible

Abdelaziz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

JUHA

Stayed 1 night in Jun 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service
Near the train station. Convenient
Stayed 1 night in Jun 2023

8/10 Good

Fabrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Monique

Stayed 1 night in Apr 2023

2/10 Terrible

rodolfo

Stayed 1 night in Apr 2023

8/10 Good

Davide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona centrale vicino alla zona turistica. personale cortese e buon rapporto qualita' prezzo...ci tornerei senza problemi.

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione

4/10 Poor

sylvie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bien situé près de la gare et du centre-ville. Pas de Wi-Fi, lavabo bouché et surtout ascenseur en panne pendant plusieurs mois : 3 étages sans ascenseurs avec des valises, à la limite de la mise en danger des personnes ne pouvant pas effectuer l'ascension à pied et avec des bagages
Stayed 1 night in Oct 2022

6/10 Okay

Julia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
You get what you pay for
Good price but be careful if arriving late, we paid 40 euro penalty for arriving after midnight. Also some rooms seem to have toilet while the one we stayed at had only shower and a sink. The shared toilet had no toilet seat and no towels to dry your hands.
Stayed 1 night in Sep 2022

6/10 Okay

Baptiste

Liked: Cleanliness, property conditions & facilities, room comfort
problème de réservation
Notre réservation n’avait pas correctement été transmise à l’hôtel, la dame de l’accueil nous a gentiment donné une autre chambre, qui n’était pas celle que nous avions réservé.
Stayed 1 night in Sep 2022

10/10 Excellent

Fotos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La disposicion del personal y la ubicacion
Stayed 3 nights in Aug 2022

2/10 Terrible

VICENTE

Stayed 1 night in Aug 2022

6/10 Okay

Peter

Stayed 2 nights in Aug 2022

10/10 Excellent

Bruno

Stayed 1 night in Aug 2022

10/10 Excellent

Manon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très positif
Notre séjour s'est très bien passé, le personnel est très disponible et agréable, idéalement situé, nous ne pouvons que recommender cet hôtel niveau qualité / prix !
Stayed 2 nights in Mar 2022

2/10 Terrible

Erdi

Stayed 1 night in Mar 2022

8/10 Good

Stéphanie

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel vraiment à l’écoute soucieux de votre bien être
Stayed 1 night in Aug 2021
Response from daniela on 12 Oct 2021
Bonjour merci beaucoup pour votre aimable commentaire. On espère de vous avoir chez nous dans le futur. Avec nos salutations les plus distinguées.

10/10 Excellent

Alexander

Stayed 1 night in Aug 2021

8/10 Good

Massimo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno confortevole
Il soggiorno è stato tranquillo. Il personale dell'Hotel è sempre stato disponibile per qualsiasi esigenza. L'Hotel è ben curato, pulito e accogliente. Posso ritenermi soddisfatta.
Stayed 5 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente état de propreté et excellent service très, très sympa
Stayed 1 night in Jan 2020