Front of property

Reviews of Vue Grand

3.5 out of 5
Vue Grand
46 Hesse Street, Queenscliff, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 263 out of 589 reviews" "
Rating 8 - Good. 211 out of 589 reviews" "
Rating 6 - Okay. 80 out of 589 reviews" "
Rating 4 - Poor. 28 out of 589 reviews" "
Rating 2 - Terrible. 7 out of 589 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Staff & service, property conditions & facilities
Really convenient location and lovely staff
Stayed 2 nights in Nov 2022

4/10 Poor

R

Stayed 2 nights in Oct 2022

8/10 Good

Brad

Stayed 2 nights in Oct 2022

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very central and can walk to the many cafes ect in Queenscliff
Stayed 1 night in Jun 2022

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vue Grand View
Reception on arrival was very friendly and through-out our stay, room was well appointed and modern. Enjoyed a drink on the roof-top bar which was opened on our request, great views over the area and sea. It was just a beautiful hotel. Our only regret was that we booked dinner at the hotel and on a local recommendation, we cancelled and had dinner at a restaurant near the ferry. While the entrees were really enjoyable, both our main courses were disappointing, and not worth the cost. There is also a local Moroccan shop across from the hotel, which had some really nice products and worth a visit. Definitely would stay there again !!
Stayed 1 night in Jun 2022

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Lenard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute rooms and comfortable. lots of Hertitage, great views. but nowhere to hang clothes
Stayed 1 night in Jun 2022
Response from Kate on 10 June 2022
Good morning Lenard, Thank you very much for choosing to stay at the Vue Grand, we are delighted you enjoyed your stay. As the hotel is 141 years old, the rooms have many different shapes and sizes and unfortunately not all have enough space for a wardrobe. Apologies for the inconvenience. Kind regards

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine friendly service
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building and comfortable stay
Beautiful and historic building with lots of charm. Staff were super lovely, helpful and friendly. Our room was great other than the bathroom door that wouldn't fully close. The room size was perfect for two people. The bed and the sheets were soooooo comfortable, didn't want to get out of bed! Great sized bathtub and lovely toiletries provided. Would stay again for sure! Thank you for a wonderful 3 night stay!
Stayed 3 nights in May 2022

4/10 Poor

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with this place, very basic
Stayed 2 nights in May 2022

4/10 Poor

Jan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No breakfast as it was previously.
Stayed 3 nights in May 2022
Response from Kate on 8 May 2022
Good afternoon, You are obviously unaware that there is a severe staff shortage particularly in our industry and in regional Victoria. We would love to be able to serve breakfast in our Grand Dining Room as we did pre Covid. If you know anyone looking for a waiter/waitressing position, I would be delighted to employ them. Kind regards

8/10 Good

brian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff.
Stayed 1 night in Apr 2022
Response from Kate on 8 May 2022
Good afternoon Barry, Thank you very much for choosing to stay at the Vue Grand and your generous review. It is much appreciated. We are delighted you enjoyed your stay and hope to welcome you back again in the future. Kind regards,

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vue Grand is a lovely place to stay. The room was very clean & serviced. It is easily accessible to all facilities & sight seeing.
Stayed 2 nights in Apr 2022
Response from Kate on 25 Apr 2022
Good Morning Ingrid, Thank you for choosing the Vue Grand and your lovely review. It is very much appreciated. We are delighted you enjoyed your stay and hope to welcome you back again in the future. Kind regards,

10/10 Excellent

Josephine

Stayed 1 night in Mar 2022

10/10 Excellent

DAVID

Stayed 1 night in Mar 2022
Response from Kate on 15 Mar 2022
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay. Kind regards

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Andrew

Stayed 1 night in Dec 2021
Response from Kate on 23 Feb 2022
Good Morning Andrew, Thank you very much for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay and we hope to welcome you back again in the future. Kind regards

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities
Disappointing
Stayed 2 nights in Feb 2022
Response from Kate on 23 Feb 2022
Good morning, Thank you for staying at the Vue Grand. It is disappointing that you have not provided further details/information so we may address your comments fully. Kind regards

10/10 Excellent

Deborah, Elsternwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, everything in Queenscliffe is a short walk away. Heritage building centrally located and the staff are very welcoming and friendly. Kate is a delight and so focused on ensuring we had a good stay. after a tough 2 years of Covid, her commitment to the hotel and to guests is outstanding.
Stayed 1 night in Feb 2022

8/10 Good

Patricia

Stayed 1 night in Feb 2022

6/10 Okay

Maurice

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Bed was not comfortable. Bathroom needs to be modernised. Was clean which was good. The lady at reception was good and provided good service.
Stayed 1 night in Feb 2022

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely old-world hotel that offers all the features we expect nowadays. Helpful and friendly staff. It was a shame that the bar and dining room were not operating as expected (yet another impact of Covid). Very central to all that Queenscliff has to offer.
Stayed 2 nights in Jan 2022
Response from Kate on 23 Feb 2022
Good morning Bruce, Thank you very much for choosing to stay at the Vue Grand and providing a generous review which we appreciate. We are delighted you enjoyed your stay and we also look forward to being able to trade fully without being hindered by restrictions and staff shortages. We hope to welcome you back again in the future. Kind regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Jan 2022
Response from Kate on 23 Feb 2022
Good morning David, Thank you for choosing to stay at the Vue Grand. We are delighted you enjoyed your stay and we appreciate your feedback. Kind regards

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Were advised on arrival of no dining or bar options available therefore could bring in our own drinks, however no bar fridge in room so how do you keep your drinks cold?
Stayed 2 nights in Jan 2022
Response from Kate on 24 Jan 2022
Good Morning Carol, Our Vue Street Bar is closed 2 days per week as the current staff shortage, particularly in regional Vic, prevents us from trading 7 days during our peak period. There is only 1 room in the hotel which does not have a fridge which is our small studio room which you booked. It is mentioned on the website that this room does not have a fridge however we would have happily provided some ice had you requested it. Kind regards

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Location, views are excellent. Dining limited amid Covid but hen “normality” resumes, a more extensive menu would be welcome.
Stayed 5 nights in Jan 2022
Response from Kate on 24 Jan 2022
Good morning, Thank you for choosing to stay at the Vue Grand. Thank you for also acknowledging that the severe staff shortages currently being experienced prevent us from offering our usually extensive menu. We look forward to being able to reinstate our full menu when staffing levels permit. Kind regards

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with charm.
Stayed 1 night in Jan 2022
Response from Kate on 24 Jan 2022
Good morning Julie, Thank you for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay :) Kind regards

8/10 Good

Magdalene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the historic features to the property. The service was great from reception to the bar and restaurant
Stayed 1 night in Dec 2021
Response from Kate on 11 Jan 2022
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. We are delighted you enjoyed your stay. It is lovely to have the hotel open again :)

6/10 Okay

SIMON

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Dec 2021

6/10 Okay

Roger

Disliked: Staff & service
Not so Grand
Stayed 1 night in Nov 2021

8/10 Good

Gary

Stayed 1 night in Nov 2021

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Kate on 25 Nov 2021
Good morning Geoffrey, Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is lovely to have the hotel open again and being able to welcome guests, we are delighted you enjoyed your stay :) Kind regards,

10/10 Excellent

Robyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Kate on 25 Nov 2021
Good morning Robyn, Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is lovely to have the hotel open again and being able to welcome guests, we are delighted you enjoyed your stay :) Kind regards,

10/10 Excellent

Graeme

Stayed 2 nights in Nov 2021

6/10 Okay

Gaston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we couldn’t stay as a family emergency happened on the day of our arrival
Stayed 1 night in Nov 2021

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kate was lovely and very helpful, room was clean and tidy, perfect stopover.
Stayed 1 night in Oct 2021
Response from Kate on 13 Oct 2021
Hi Sharon, Thank you very much for staying at the Vue Grand. It was lovely to meet you both and we really appreciate your generous review. Looking forward to welcoming you back when you are next in Queenscliff :)

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love this Grand hotel. A magnificent building, perfectly located in the centre of Queenscliff. Big thank you to Kate for being so welcoming.
Stayed 1 night in Aug 2021
Response from Kate on 14 Aug 2021
Thank you very much for choosing to stay at the Vue Grand and your generous review. It is lovely to be able to welcome guests back to the hotel :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful old building, our room was at the top, ( Turret room ) & had amazing views of the ocean from 3 sides. Beautiful big spa bath, & a heated floor. Staff were very friendly & helpful. Only problem would be if you were not able to climb the stairs. Which we were happy to do.
Stayed 1 night in Jul 2021
Response from Kate on 3 Aug 2021
Thank you very much for choosing to stay at the Vue grand and providing such a generous review. We are delighted you enjoyed your stay. It is wonderful to have the hotel reopened so we can again welcome guests. Kind regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice accommodation. cant go wrong
Stayed 1 night in Jul 2021
Response from Kate on 26 July 2021
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is much appreciated. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying in this grand old hotel. It was very quiet and at times we felt as though we were the only guests. There is a generally slightly down-at-heel quality - the fancy suites upstairs on the third level and the tower have been redone and look very glamorous while the traditional rooms are comfortable but a little run down. This didn't bother us as the atmosphere and charm of the place won us over.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The building is beautiful and dinner was excellent. The bedroom we had was very basic, though lovely to look at. There was no fridge in that particular room. The bathroom is roomy though the shower was not. f you need to use your computer on the table it was very awkward to sit between the table and bed on a very small chair so moved to sit at table sideways. So would consider another sort of room if we went back. Venue recommended phoning to discuss the different room options. So I probably should have done more research.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from Kate on 26 July 2021
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is much appreciated. Kind regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good !
Stayed 1 night in Jun 2021
Response from Kate on 21 June 2021
Thank you very much for choosing to stay at the Vue Grand and providing a generous review. It is much appreciated.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Kate on 1 July 2021
Thank you for choosing to stay at the Vue Grand and providing a generous review. It is very much appreciated. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff in quaint old hotel. Had an unfortunate breakdown in the hot water system but was offered compensation by management.
Stayed 1 night in May 2021
Response from Kate on 25 May 2021
Good Morning, Thank you for choosing to stay at the Vue Grand. We regret an unfortunate incident with the hot water system which required the services of a gas plumber to rectify. Apologies again for the inconvenience and we appreciate your understanding. Kind regards

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many thanks for a memorable stay!
It was a delight to spend time at Vue Grand and we were particularly impressed with the friendly staff who made us feel very welcome, the ambience of the historic hotel and its location at the centre of Queenscliff. We will be back!
Stayed 2 nights in May 2021
Response from Kate on 22 May 2021
Good Morning Kym, Thank you very much for choosing to stay at the Vue Grand and providing a valuable review. We are delighted you enjoyed your stay and look forward to welcoming you back again in the future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Kate on 22 May 2021
Thank you very much for choosing to stay at the Vue Grand and providing valuable feedback. It is much appreciated. We are delighted you enjoyed your stay and hope to welcome you back again in the future. Kind regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Very overpriced for very ordinary room
Staff were friendly, check in quick and competent. Bathroom needs considerable renovation. Very overpriced for the condition and amenities of the hotel.
Stayed 1 night in May 2021
Response from Kate on 10 May 2021
Good afternoon, Thank you for choosing to stay at the Vue Grand and providing feedback. We had intended to renovate bathrooms commencing April 2020 however the hotel was instead closed for 6 months due to Covid. We do still intend to renovate when our industry stabilises and tradesmen become available. Kind regards.