Exterior

Reviews of Radisson Hotel Fresno Conference Center

3 out of 5
Radisson Hotel Fresno Conference Center
1055 Van Ness Ave, Fresno, CA

Reviews

6.8
Rating 10 - Excellent. 229 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 212 out of 1002 reviews" "
Rating 4 - Poor. 135 out of 1002 reviews" "
Rating 2 - Terrible. 133 out of 1002 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and clean

2/10 Terrible

HELEN

Stayed 2 nights in Sep 2022

2/10 Terrible

HELEN

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The plays have roaches and bugs bugs I suppose that got some type of discount off my room there’s pictures of the roaches and bugs
Stayed 2 nights in Sep 2022

2/10 Terrible

Helen

Stayed 2 nights in Sep 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Kevin, Sacramento

Business traveller
Liked: Cleanliness, staff & service
The hotel is still recovering from COVID, restaurant and bar still closed, staffing limited. The hotel lobby was dim and seemed the air conditioning was not on, but the AC in my room was fine. Balcony not clean, lots of bird droppings.
Stayed 1 night in Jun 2022

8/10 Good

alfonso

Stayed 1 night in Jun 2022

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very disappointing and not as advertised. We didn't even have hot water for showers. I will never stay here again and would highly recommend no one does until they renovate the entire hotel!
Stayed 3 nights in Jun 2022
Response from Customer Care on 2 July 2022
Thank you for posting a review. It saddened us to hear that your stay was less than satisfying due to the condition of the hotel and the availability of hot water at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

6/10 Okay

Erika

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Jun 2022
Response from Customer Service on 27 June 2022
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the availability of hot water at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Yazmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice! Rooms are spacious and clean
Stayed 1 night in Jun 2022

8/10 Good

Joselyn

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2022

4/10 Poor

Tania

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs major rehab. All restaurant and facilities within are closed. We stayed for one night and would not do it again.There was coffee machine, no water!! One single bittle. Wifi password did not work. The floors had crumbs and there were dead cockroaches .The bathrooms had no vents, the toilet flush ran improperly and had to fix it . The rooms are very dim , the comforter covers were clean but worn out and a bit torn. The only thing that was ok about this hotel , the beds were comfy.My worst experience just to save a few bucks. Pay extra and stay somewhere else.
Stayed 1 night in Jun 2022
Response from Customer Care on 27 June 2022
Thank you for writing a review. We're sorry to hear that your stay was less than pleasing due to the availability of the facilities mainly with the restaurant, coffee machine, water, Wi-Fi, cleanliness and condition of the room's floor, bathroom vents, toilet, light and comforter at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 4 nights in Jun 2022

4/10 Poor

Irene

Travelled with family
Disliked: Property conditions & facilities
Don't recommend staying here.
Very disappointing. None of the amenities were available - pool closed, restaurants closed, no housekeeping available - had to get our own towels, etc. Hotel is downtown in an area where many buildings are boarded up.
Stayed 2 nights in Jun 2022
Response from Customer Care on 18 June 2022
Thank you for writing a review. We're sorry to hear that your stay was less than pleasing due to the condition of the hotel, availability of the facilities mainly with the pool, restaurant, towels and the level of service you received from the staff at that time. It is our primary aim to give you an excellent experience and it is disheartening to hear that this is not the impression we left you with. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to improve upon the guest experience to better achieve this determined goal. We hope for another opportunity to serve you again and exceed your expectations.

2/10 Terrible

Pearl

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Road trip hotel horror
We walked into lobby which was hot and muggy, the lady at desk was very pleasant and helpful. How ever getting to our room we tried to keep an open mind but the room doors were all scratched up. Abs the room didn’t look clean at all. Their were cigarettes butts literally lined the balcony, there were questionable stains above the bed on picture, and the fridge was horrid smelling and stained. We left immediately I didn’t feel safe an wasn’t planing on having my two small children stay there!
Stayed 1 night in Jun 2022
Response from Customer Care on 16 June 2022
Thank you for sharing your review. We are glad to hear that you were delighted with our friendly staff. On the other hand, it saddens us to hear that your stay was less than satisfying due to the condition of the hotel and cleanliness of the room especially the fridge, bed and doors at that time. We understand how important a good relaxation is and we apologize for the inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to ensure that situation like this won't happen again. We hope that you will reconsider and give us another chance to provide you an experience that you truly deserve.

2/10 Terrible

Natalie

Stayed 1 night in Jun 2022

6/10 Okay

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disappointed that there was no early check in, couldn’t use pool, no restaurant
Stayed 1 night in Jun 2022
Response from Customer Care on 15 June 2022
Thank you for writing a review. We're sorry to hear that your stay was less than pleasing due to the availability of the room for early check-in, condition of the pool and the restaurant at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope for another opportunity to serve you again and exceed your expectations.

2/10 Terrible

Chandler

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checked into the hotel all amenities were still closed. Was put into a room with AC not working. Had to switch rooms at midnight so my kids could sleep and stop sweating. Hotel was humid and disgusting
Stayed 1 night in Jun 2022
Response from Customer Care on 14 June 2022
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to your concern with the hotel and its amenities along with the functionality of the air-conditioning unit at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Filthy Hotel. Terrible Service
This is the worst hotel I've ever stayed at. I 1st was in a room that was filthy, drank water in the fridge, stains in an unmade bed. I moved rooms immediately. My next room while not as bad, was also not clean. I bring my own sanitizer wipes so not instead of hassle, just cleaned the room myself and the wipes came back filthy. Looked like house keeping merely skims over the room. Products were clearly from past guests left unused. This room also had no hot water. And I mean cold. But as I only had 2 days there and had already unpacked and cleansed my room. I mentioned the hot water to the front desk, but also mentioned I didnt want to move rooms again. I was extremely polite, even laughed about it. Said if it could be fixed, great if not, I'll survive. Moments later the General Manager called my room and barked at me that I couldn't stay in a room with no hot water, keys to a new were being brought up and she promptly hung up on me. Flabbergasted at her curt and rude call, I called back to explain I'd need time to pack AGAIN .She interrupted & spoke rudely to me and again hung up. Instead of apologizing in any way, she treated me like I had inconvenienced her and was being evicted. I was beyond kind and polite. Why the service was so abominable after such wretched room conditions I will never know. The girl who worked the front desk was the excellent and helpful. The General Manager was abhorrent. Rude. Curt. As disgusting as the room itself. Not even an apology
Stayed 3 nights in May 2022

2/10 Terrible

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was dirty and all amenities were not available. Got refunded and went somewhere else
Stayed 2 nights in May 2022

2/10 Terrible

Benas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t stay here for your own sake. Car break ins, cockroaches, black mould, cigarette smell. Had to leave.
Stayed 3 nights in May 2022
Response from Customer Care on 14 June 2022
Thank you for sharing your review. It saddens us to hear that your stay was less than satisfying due to the cleanliness of the room at that time. We understand how important a good relaxation is and we apologize for the inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to ensure that situation like this won't happen again. We hope that you will reconsider and give us another chance to provide you an experience that you truly deserve.

2/10 Terrible

Nicole, Olympia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Sonya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Restaurant, bar, pool and gym were closed because of Covid-19..i think we are past that by now. Our first room had a leak which woke me up at 3:43am we were moved to another room which was much nicer looking cleaner and bigger but shower water pressure was horrible and on top of tht No hot water. And lobby area was extremely hot. Staff was nice. Hotel needs a face-lift
Stayed 2 nights in May 2022

10/10 Excellent

Leone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iy was great, we arrived late so weren't there long. bed comfortable
Stayed 1 night in May 2022

8/10 Good

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Everything at Hotel was closed I.E bar restaurant no breakfast all because people are afraid of the so called Covid
Stayed 1 night in May 2022

8/10 Good

laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it was a good stay!
Stayed 2 nights in May 2022

8/10 Good

Lon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the staff they really looked out for me and my friends thank you.
Stayed 1 night in May 2022

10/10 Excellent

Thomas W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Edith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s an old hotel not very clean. I will never stay there again.
Stayed 2 nights in May 2022
Response from Customer Service on 13 May 2022
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the condition and cleanliness of the hotel at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

4/10 Poor

Paige M

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned properly. Towels had large holes in them. Bathroom floor was dirty. Overall very dissatisfied
Stayed 2 nights in May 2022
Response from Customer Care on 13 May 2022
Thank you for posting a review. It saddened us to hear that your stay was less than satisfying due to the cleanliness of the room, towels and the bathroom at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

8/10 Good

Josephine

Stayed 1 night in May 2022

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Ray

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meh
Did not feel safe in this area. Even though there was security, this area of town did not feel safe at all. Couldn't control temperature in room, tub wouldn't drain, never saw cleaning staff, no ice. This building needs upgrades. Would not stay here again. But the front desk staff was very nice and helpful.
Stayed 2 nights in Apr 2022
Response from Customer Service on 9 May 2022
Thank you for writing a review. We are delighted to hear that you were pleased with the front desk staff. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the condition of the room and facility as well as the concern you had with the security at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

4/10 Poor

anayantzin, vista

Travelled with family
Disliked: Amenities, property conditions & facilities
This property is surrounded by a large homeless population. Everything closes early. You shouldn’t be walking around out of hotel.
Stayed 2 nights in Apr 2022

6/10 Okay

Sonia

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was open in hotel. Not a safe environment to be looking for restaurant ls. Alot of homeless around
Stayed 2 nights in Apr 2022
Response from Customer Care on 8 May 2022
Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the condition of the hotel's environment and the availability of restaurant at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future.

8/10 Good

Artisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good room for the money, front desk service was great.
Stayed 1 night in Apr 2022

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures online misleading
I booked this hotel because it was close to my daughter's wrestling event in the seland arena nearby. Price was reasonable and the photos online looked clean. Upon ariving we noticed the property looked run down and overal in need of a facelift. The room had stained walls, broken lamp fixtures so they would not turn on, bathroom had mold on the ceiling over the shower. Chairs in room should really be replaced or refurbished instead of having a slip put over them. The pool, restaurant/bar and gym have never reopened after covid... a very disappointing stay.
Stayed 3 nights in Apr 2022
Response from Customer Care on 1 May 2022
Thank you for writing a review. It is a delight to know that the location of our hotel worked perfectly for you. On the other hand, it saddens us to hear that your stay was less than pleasing due to the cleanliness and condition of the hotel and its rooms mainly with the walls, lamp fixtures, bathroom ceiling, chairs as well as the availability of the pool, bar and restaurant and the fitness center during that visit. It is our primary aim to give you an excellent experience and it is disheartening to hear that this is not the impression we left you with. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to improve upon the guest experience to better achieve this determined goal. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
older property needs remodeling
Stayed 1 night in Apr 2022
Response from Customer Care on 1 May 2022
Thank you for writing a review. It saddens us to hear that your stay was less than pleasing due to the condition of the hotel property during that visit. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

Lauri

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bed was comfortable, it was quiet inside the room on the 8th floor, but the entire facility needs serious updating as the facility shows wear and tare. Pool, business center and restaurant were "closed due to Covid" REALLY??? That's sich a tired excuse for company not wanting to spend the money for upkeep and service as advertised, especially at this date after mandates were lifted. ALL staff were exceptionally nice and tried to make up for the facility. Helpful staff with good directions and suggested restaurants off-site. Really nice and tried to accommodate my needs. I feel sorry for them trying to uphold the property misgivings.
Stayed 1 night in Apr 2022
Response from Customer Service on 17 Apr 2022
Thank you for writing a review. We are delighted to hear that you were pleased with the bed, quietness of the room and the staff service. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the condition of the facility and availability of the pool and restaurant at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Donna

Stayed 1 night in Apr 2022

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great. Dirty.
Staff was friendly and helpful. However our first room was dirty with dirty towels and stained carpet and no TV remote. They moved us to another room. Had equally stained carpet. Extremely warn peeling office chair and broken lampshades. The water out of the sink faucet was brown. Not to mention there is absolutely nothing open nearby and is not a safe area to walk around. Heard police sirens most of the night which kept us awake.
Stayed 1 night in Apr 2022
Response from Customer Care on 17 Apr 2022
Thank you for writing a review. It's a delight to know that you find the staff service commendable. On the other hand, we apologize to hear that your stay was less than pleasing due to the cleanliness and condition of the room mainly with the towels, carpet, chair, lampshades, water faucet and the location of the hotel during that visit. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.

4/10 Poor

David, Miramonte

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great locale if you have days in court, but needs work on the property, facilities are closed (no restaurant, casino, or bar), and downtown is dead on weekends.
Stayed 1 night in Mar 2022

4/10 Poor

Chad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It is clear, this facility was in disrepair prior to Covid. Slip covers on the chairs, poorly secured exterior doors, scuffed furniture, chunks missing in the ceiling, dirty carpet, poorly functioning showers, constant uncontrollable air conditioning, combine to a sub par experience. Having stayed in at least 100 different hotels in my career, this property ranks in the bottom three of all time.
Stayed 3 nights in Feb 2022
Response from Customer Care on 21 Feb 2022
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing condition of the hotel and the functionality of the air-conditioning unit and shower at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

10/10 Excellent

jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Leandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy process to get abs drop off rental car.
Stayed 4 nights in Jan 2022

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Breanna

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

2/10 Terrible

Der

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is like a ghost town hotel. They have homeless people inside their parking structure and no security at night. Not a very safe place to stay. I was able to use a credit to slide through my rooms’s door lock and open it from the outside. The dead bolt lock was hard to secure. The rooms need to be updated and leather chair was old and peeling off. I will not stay here again.
Stayed 1 night in Jan 2022
Response from Customer Care on 9 Jan 2022
Thank you for writing a review. We apologize if we fail to meet your expectations in several areas during the time of your stay. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service and to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verry convenient location
Very convenient location for seeing a show at the convention center and alarge room.
Stayed 1 night in Dec 2021