This is the worst hotel I've ever stayed at. I 1st was in a room that was filthy, drank water in the fridge, stains in an unmade bed. I moved rooms immediately. My next room while not as bad, was also not clean. I bring my own sanitizer wipes so not instead of hassle, just cleaned the room myself and the wipes came back filthy. Looked like house keeping merely skims over the room. Products were clearly from past guests left unused.
This room also had no hot water. And I mean cold. But as I only had 2 days there and had already unpacked and cleansed my room. I mentioned the hot water to the front desk, but also mentioned I didnt want to move rooms again. I was extremely polite, even laughed about it. Said if it could be fixed, great if not, I'll survive.
Moments later the General Manager called my room and barked at me that I couldn't stay in a room with no hot water, keys to a new were being brought up and she promptly hung up on me. Flabbergasted at her curt and rude call, I called back to explain I'd need time to pack AGAIN .She interrupted & spoke rudely to me and again hung up. Instead of apologizing in any way, she treated me like I had inconvenienced her and was being evicted.
I was beyond kind and polite. Why the service was so abominable after such wretched room conditions I will never know. The girl who worked the front desk was the excellent and helpful.
The General Manager was abhorrent. Rude. Curt. As disgusting as the room itself. Not even an apology