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Reviews of Hotel Acapulco

4 out of 5
Hotel Acapulco
Via Raffaelli 6, Forte dei Marmi, LU

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 7 out of 32 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yana

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The hotel is dated, is in need of renovation. Other than good location, nothing is special about it.
Stayed 3 nights in Aug 2020

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice if a little tired.
Stayed here for 4 nights whilst visiting friends. We moved rooms on arrival as we were right next to the gym and pool and were worried about the noise however the hotel was very quiet so wouldn’t have been a problem. New room was on the 3rd floor, not sure it was worth an extra €30pn but we could at least see the sea! Breakfast was ok, nice juice but couple we please be trusted with glasses instead of plastic beakers!! Nice to cycle into the town about 5mins or a pleasant 12min walk but we had to pay €10 for each bike per day so check this?? Ok bathroom with shower over the bath but nice towels and a hairdryer once you got the hang of just about did the job! Pillows are those horrible lumpy bouncy foam ones, I did ask for feather but no joy so definitely put one in your car if driving! The pool is not for lengths just a cool off but was very pleasant with the jets and fountains and a bonus we never shared it with anyone else as only room for about 6 beds, most of which were broken so these must be updated. No side tables for your bits either so had to go on the very tired rickety decking. Lovely gardens with a nice bar area but sadly never open in the day until 5pm, there is however a nice hotel bar. Overall a very pleasant stay and great value for money and would definitely recommend and look forward to returning!
Stayed 4 nights in Sep 2019
Response from Jessica on 7 Sept 2019
Thank you Kelly for staying here in the hotel, we hope to see you again for a next stay. Best regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
great reception staff very poor décor and lousey breakfast rotten fruit stale pastries tv in reception area unable to view as no seeting near
Stayed 10 nights in Jun 2019
Response from Jessica, Reception on 18 June 2019
Thank you for choosing our hotel, we really appreciated your good review regarding our reception staff and we will do our best to satisfy the shortcomings you found. Best greetings

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel would recommend
Lovely hotel with a good range of facilities. Room was spacious and clean. The sink was cracked and had been patched up. Sadly there was not near access to the beaches as they are all privately owned. Hotel is within walking distance of the centre which has a good range of restaurants. Staff were efficient and friendly. Breakfast was very good with a wide choice. I would stay at the hotel again.
Stayed 1 night in Sep 2018
Response from Jessica on 5 Oct 2018
Dear Jennifer, We are so glad to read this beautiful review from you. We definitely hope to see you again in the future. Bes regards HOTEL ACAPULCO STAFF

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Small rooms.
Stayed 2 nights in Jul 2018
Response from Jessica Nocerino / Room Division Manager on 31 July 2018
Dear Guest, Thank you for your review, we hope yo see you again in the future!

8/10 Good

LW, NE England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Bed & breakfast stay. Buffet continental breakfast plus scrambled egg and bacon most mornings. Good quality and plentiful. Room comfortable limited pool facilities but not a problem for us personally. Maybe for those with children. One family would be enough to make the area full.

8/10 Good

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura bella e posizionata nel verde. Personale professionale e cortese. La consiglio.
Stayed 2 nights in Sep 2023

6/10 Okay

Cecilia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Buono un po' distante dal centro e dalla spiaggia
Stayed 6 nights in Aug 2023

10/10 Excellent

Simonetta

Travelled with group
Liked: Property conditions & facilities
L’albergo si presenta elegante discreto e curato Il suo personale gentile ed efficiente …. Se proprio vogliamo criticare qualcosa la mancanza di un parcheggio privato. Ma torneremo perché siamo stati proprio bene Grazie
Stayed 3 nights in Aug 2023

4/10 Poor

Kjetil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig
Skuffende opplevelse og hotellet var i mye dårligere stand enn ut i fra bildene. Absolutt ikke verdig 4 stjerner. Vi hadde bestilt og forhåndsbetalt for rom med balkong, men fikk tildelt et rom uten. Måtte krangle oss til et med balkong. Vi skulle bli her i to netter, men det orket vi ikke, så etter en natt byttet vi hotell. Vi måtte allikevel betale for den siste natten selv om vi spurte pent om å slippe det.
Stayed 2 nights in Jun 2023

4/10 Poor

Dashamir, Firenze

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel is way behind nowadays standards. So careful of what you pick up. The pictures do not reflect the actual state of the structure.
Stayed 6 nights in Jun 2023

2/10 Terrible

Dashamir, Firenze

Business traveller
Disliked: Property conditions & facilities
The hotel is in very poor condition. Not up 4 star hotel.
Stayed 10 nights in Jun 2023

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Abbiamo soggiornato per tre giorni alla metà luglio 2023. Abbiamo subito rilevato un bagno troppo piccolo e da ristrutturare, infatti le cromature e la ceramica servizi rovinate davano l'impressione che fosse sporco. La camera spartana. Illuminazione quasi assente : impossibilità sbarbarsi davanti allo specchio. Lo staff non preparato. Abbiamo avuto un inconveniente per mal funzionamento cassaforte : non si apriva e dentro avevamo denaro, bancomat, biglietti viaggio ritorno. Nonostante le nostre ripetute richieste di intervento, siamo stati costretti a fare un'ulteriore richiesta "decisa". Hanno dovuto bucare la cassaforte con flex e trapano con timore di bruciare il contenuto dentro. Alla fine ci è stato detto che sapevano dell'anomalia di queste cassaforti (ce ne sono 4). Dobbiamo ammettere la gentilezza della sig.ra Giada e la professionalità del sig. Donato. Unico lato positivo : posizione vicino al centro e al mare, ma ci sono altri hotels. Assolutamente Hotel Acapulco merita solo 2 stelle!!!
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Manoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Angelo fabrizio

Stayed 2 nights in Aug 2022

10/10 Excellent

Michèle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Appena arrivati non ci hanno segnalato l’orario di chiusura della vasca idromassaggio, informazione rilevante nel mio caso, avendo soggiornato una sola notte,
Stayed 1 night in Jun 2021

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo, ben fatto !
Tutto è stato ben fatto e di ottimo standard qualitativo. Mi complimento con il personale, la struttura è stata ristrutturata recentemente e gli spazi esterni fanno la differenza rispetto ai competitors
Stayed 2 nights in May 2021

10/10 Excellent

Anne Katrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedste beliggenhed
Hotellet er super hyggeligt og ligger fantastisk, lidt væk fra vandet og med den smukkeste udsigt over bjergene. Morgenmaden er enkel men man kan bestille hvad man ønsker. Personalet er virkelig hjælpsomme og meget søde. Der bliver gjort grundigt rent hver dag.
Stayed 7 nights in Aug 2018
Response from Jessica on 20 Aug 2018
Dear Anne Katrine, Thank you for your kind review, we are very happy to read all these good words for us. We hope to see you again next year! Best regards, Jessica Nocerino Room Division Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camera spartana , bagno ridicolo, per sedersi sul water bisognava incastrarsi sotto il lavandino con le ginocchia , struttura vecchia e non ben mantenuta, pulizia approssimativa , credo che in Romagna non avrebbe avuto più di 2 stelle invece delle quattro assegnate immeritatamente. Inutilmente costoso senza essere all'altezza del prezzo.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel in Strandnähe Gebäudezustand schlecht
Hier stimmt zwar die Lage, jedoch nicht das Preisleistungsverhältnis. Mängel am Gebäude wie Rost , Wand und Deckenbeschädigungen werden nicht behoben, obwohl diese ohne großen Aufwand möglich wären. Schade das man hier auf die Aussenerscheinung keinen Wert legt.
Stayed 4 nights in Jul 2018
Response from Valeria - Rezeption on 1 Aug 2018
48/5000 Wir danken Ihnen für Ihr Urteil,wir werden es in Betracht ziehen, um das Hotel zu verbessern.

8/10 Good

Cinzia, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortevole e tranquillo
Hotel confortevole e tranquillo. A 5 minuti a piedi dalla spiaggia e 10 dal centro. Vicino anche alla famosa discoteca "La capannina". Prezzi ragionevoli.
Stayed 4 nights in Jul 2018
Response from Jessica Nocerino / Room Division Manager on 26 July 2018
Gent.ma Cinzia, La ringraziamo per la Sua gradita recensione e speriamo di poterLa ospitare nuovamente! A presto! Cordiali saluti

6/10 Okay

Milena, Ticino, Svizzera

Liked: Staff & service, room comfort
Albergo carino a pochi passi dal mare.
Ottimale il noleggio di biciclette per spostarsi velocemente e visitare la cittadina (mercato, centro, lungomare, ...). Personale molto gentile. L’hotel è carino anche se le camere sono un po’ vecchie e necessitano di manutenzione.
Stayed 4 nights in Jun 2018
Response from Jessica Nocerino / Room Division Manager on 2 Aug 2018
Gentile Milena, La ringraziamo per essere stata qui con noi e per aver lasciato una sua recensione, speriamo di poterla rivedere in futuro! Cordiali saluti

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Enrico Baroni on 14 Apr 2018
Gentile Fabio, Ti ringraziamo per essere stato nostro ospite e speriamo di poterti rivedere in futuro! Saluti

8/10 Good

Elisabeth, Linköping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell m bra service! Mkt god mat på strandklubben som hotellet rekommenderar dock dyra solstolar på stranden.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Angenehmer Aufenthalt
Das Hotel ist sehr ruhig gelegen. Das Personal sehr zuvorkommend und freundlich. Das Frühstücksbuffet ist klein aber fein. In Forte dei Marmi sind die Strände sehr teuer. Es lohnt sich, mit dem Fahrrad nach Marina Pietrasanta zu fahren.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Roger, Sarre - Union

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible !!
Comment peut-on proposer un hôtel pareil à ce prix? Insalubre (moisissure dans la douche), bruyant (on entend tout ce que fait le voisin dans sa chambre!), la porte de douche s'est décrochée dans mes mains!)...Alors que nous avions demandé une chambre non située au Rdc avec balcon et vue mer, rien de tout cela n'a été honoré. [Cet hôtel correspondant péniblement à un 2 étoiles!] Nous avions réservé 7 nuits (2 chambres), après avoir passé une (seule) nuit horrible nous avons quitté les lieux car rien nous a été proposé de mieux. La malhonnêteté de la responsable parlant français a été jusqu'à nous facturer la totalité du séjours!!! À suivre !!!

10/10 Excellent

Alessandro, Genova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto perfetto .....
Ottima permanenza per tutti i 4 giorni ... Personale discreto ed educato, pulizia delle camere ottima ... A pochi minuti a piedi dal centro , vicinissimo alle spiagge , direi ottimo per chi come me ricerca vicinanza a tutti i servizi ...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentilezza
Meraviglioso, gentilezza all'ordine del giorno, pulizia impeccabile