2/10 Terrible
Yulia
Travelled with family and small children
2 Apr 2024
Liked: Cleanliness
That was one of our the most disappointing vacations (and we travel a lot). First of all, the hotel presents itself as a very family and kids-friendly place. However, even with all-included package, kids are only allowed to have dinner in a separate room from 5:30 to 6:30 pm. Parents must not eat the food, only watch kids eat. And after that, the family goes to a different place and it's parents' turn to eat, and kids just watch. If kids eat something from the buffet they will be charged. That‘s the most ridiculous thing I have ever seen in my life. Secondly, even with all included you do not actually have all included. You have to always worry when you order something and ask if you will be charged for that or not. We only ordered what was included, however during the check-out we were charged for the food and drinks and we had to argue and prove that what we ordered was included in our package! Super stressful. The staff is not synced, so one person tells you one piece of information and price for some service, then you ask another person and get an absolutely different answer. They say they have an archery club, however they only have the bows, but no arrows, so you can not actually use it. Bar workers do not know how to make even the simplest cocktails and don't even know the names of the cocktails (like Cuba Libre) and pour coke first and then rum. The few positives are kids club and the friendliness of the staff. But would not recommend anyway, will not come back.
Yulia
Stayed 6 nights in Mar 2024