2/10 Terrible
Sanchita
26 Apr 2024
Disliked: Staff & service
Worst staff and service ever.
The hotel is new and is clean and nice. Food is tasty.
1. There is zero management and zero systems - there is no organization at the check in desk. People keep budding in to ask questions. Staff does not know how to manage a crowd of ppl checking in. In fact, when customers were getting irritated by the check-in staff, the staff retaliated by yelling at waiting customers. This is because the hotel does not have a systemized check in and check out system.
2. We ordered an airport transfer but no one showed up at the airport - at checkout they asked for a bill for the taxi they sent. We had to take a private taxi after waiting 20 minutes for the hotel taxi to show up (we have confirmation msgs from the hotel that a car would be sent for us but none was)
3. Restaurant has no organization, servers do not know how to prioritize which orders and which tables. The staff is untrained and it took them 45 mins to bring us ice…. Yes ice.
4. Food was cold - we sent a few dishes back because they were cold. When they were re-sent to us, they were still cold.
5. Check out is 12pm and check in is at 2pm. We were called before 12pm to check out as there is a group waiting. However, we did not receive our room until 3.30pm on the check in date.
Overall 0 stars!
Sanchita
Stayed 1 night in Apr 2024